Wie gebruikt deze software?

Local Government Parks and Recreation Departments

Gemiddelde scores

30 beoordelingen
  • In totaal 4.7 / 5
  • Gebruiksgemak 4.5 / 5
  • Klantenservice 4.9 / 5
  • Functies 4.4 / 5
  • Waar voor je geld 4.6 / 5

Productgegevens

  • Gratis versie Nee
  • Gratis proef Ja
  • Implementatie Cloud, SaaS, Web
    Mobiel - iOS native
    Mobiel - Android native
  • Training Persoonlijk
    Live online
    Webinars
    Documentatie
  • Ondersteuning Kantooruren
    Online

Leveranciergegevens

  • CivicPlus
  • http://www.rec1.com
  • Opgericht in 2007

Over CivicRec

CivicRec is an industry leader in local government parks and recreation management software. A user interface easy to use for both your staff and your constituents. Robust tools for managing activities, facilities, and point-of-sale transactions with integrated functionality to manage memberships, instructors, sports leagues, and ticketing. CivicRec is the complete solution to run an efficient organization and increase revenue.

Functies van CivicRec

  • Competitie- en teambeheer
  • Contractbeheer
  • Evenementenbeheer
  • Faciliteitenbeheer
  • Factureren
  • In- en uitchecken
  • Kinderopvang
  • Lidmaatschapsbeheer
  • Personeelsbeheer
  • Registratiebeheer
  • Verhuurbeheer

Aanbevolen producten

De nuttigste reviews van CivicRec

Customer Support is top of the line and software is constantly improving.

Beoordeeld op 13-7-2017
Shelly H.
Office Asssitant II
Recreatieve faciliteiten en diensten, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
4/5
In totaal
4 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: It has improved the quality of customer services by: making scheduling of reservations quicker and easier, allows for online customer rentals and availabilities, decreasing double bookings, increasing sales totals, improving tracking of rentals and allows for ease of tracking reservation and accounts receivable by the reporting features.

Pluspunten: The software is customizable to support whatever needs arise. This program has improved our customer sales and customer satisfaction by allowing customers to access our calendar online and schedule and pay for reservations themselves. The reports menu is fantastic! Manage bookings, accounts receivable, refunds, and make custom reports to fit whatever your need. . The options for reporting are endless. The customer services reps are ALL amazing. friendly, well-trained and always willing to go above and beyond to provide whatever help is needed to get you the answers you need to any questions, how to preform a task, technical problems and even operator errors. (That I am famous for!) Very rarely is there system ever down. I've worked on this system for one year and have only had 2 instances that the system has been completely down, one of which I know was involving a power outage in the area of their main offices. All in all, this program as greatly helped me to perform my job functions to a much higher standard than before we began using it.

Minpunten: When system updates are rolled out (typically on a monthly basis, there are some glitches that effect the quality of the software for a brief period of time. As they make improvements to some areas, it may cause a small issue in other areas of their software. A simple phone call to notify them of this will usually correct the problem within minutes or at the very least make them aware of it and get their tech department working on a fix for the problem.

Gwesome Software with Continual Development

Beoordeeld op 13-12-2016
Todd S.
Media Relations & Marketing Coordinator
Marketing en reclame, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
5/5
In totaal
4 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
4 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We are a city organization in Idaho and we've been working with Rec1 for about a year now and our experience has been excellent. The software had a few small bugs and didn't do 100% of what we wanted when we signed up but that quickly changed. Rec1 worked though every "demand" we had and were very pleasant and knowledgeable with all that their software can do. They never remove features or functionality but are continuing to grow and expand their accounting, user interface, and POS management and to this day accomplishes everything we want in a recreation/POS/facility software. Accounting is also streamlined and easy to use. A cool feature is the customer roadmap where you can submit or vote on ideas for further development. There were even times they developed new parts of the software simply because we asked. For the cost of 1% of our revenue, this service it's absolutely worth every penny! Our only complaint when compared with other software companies comes from the lack of phone support. They do have an emergency line but generally, correspondence is done through email. Having the ability to pick up a phone and immediately talk with an expert would be nice rather than the unknown timeframe of email (although still fairly quick). Overall I'd give this software 4.8/5 stars

Pluspunten: They never remove features or functionality but are continuing to grow and expand their accounting, user interface, and POS management and to this day accomplishes everything we want in a recreation/POS/facility software. Accounting is also streamlined and easy to use. A cool feature is the customer roadmap where you can submit or vote on ideas for further development. There were even times they developed new parts of the software simply because we asked. For the cost of 1% of our revenue, this service it's absolutely worth every penny!

Minpunten: Our only complaint when compared with other software companies comes from the lack of phone support. They do have an emergency line but generally, correspondence is done through email. Having the ability to pick up a phone and immediately talk with an expert would be nice rather than the unknown timeframe of email (although still fairly quick).

Antwoord van de leverancier

van CivicPlus op 13-12-2016

Thank you, Todd! It's our pleasure to work with you and the City of Rexburg!

CIVIC REC

Beoordeeld op 12-12-2018
John w R.
Manager
Overheidsadministratie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: The use of CIVIC REC in our department...I can't put a value on it. Our employees love it, as well as our citizens in this great county!

Pluspunten: The Flexibility of the product puts it at the top of the heap for our Department's needs. The already canned Financial and Roster reports are 2nd to none. The reports capture all the information that our Finance folks want to see. Being web-based instead of seat or hardware based has been the key to our success. Being restricted by seat usage really infringed on our customer service. Now, that we are web-based, we the ability sign up anyone and at anytime and at any location.

Minpunten: The occasional updates sometimes interfere with our business the next day, but 99% of the time, it is fixed within the hour.

Antwoord van de leverancier

van CivicPlus op 5-2-2019

Thank you John for your review and feedback and for being a part of the CivicPlus and CivicRec family. We appreciate your comments regarding the flexibility and reporting.
Thanks,
CivicRec Team

Best tech support ever!

Beoordeeld op 6-2-2019
Becky E.
Office Assistant
Recreatieve faciliteiten en diensten, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We manage a fairly large membership in our Senior Center as they participate in activities and events. We really appreciate the large variety of tasks we can accomplish using the software which, of course, saves us from having to do all those things manually! The system is also used countywide for other facilities.

Pluspunten: As a new user of the CivicRec software, I've had LOADS of questions! Tech Support has responded promptly and completely AND followed up with me to be sure everything was clear EVERY.SINGLE.TIME. I've called! They're awesome!

Minpunten: There are a couple of reports I'd like to be able to get, but they are unique to our situation. And the tech support folks have always had suggestions about how we can accomplish the task in a di

Antwoord van de leverancier

van CivicPlus op 25-2-2019

Thank you so much Becky! We appreciate your review and are so glad that Spalding County is part of our CivicRec family. We also think we have the best tech support team ever. Thank you for your feedback!

Excellent software system!

Beoordeeld op 30-8-2017
Lori L.
Administrative Aide
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
5/5
In totaal
3 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: First & foremost, the system has not allowed a double booking on a rental facility. It provides accurate data retrieval for roster lists to facilitate summer nature camp activity, as well as other programs offered at Northwest Park.

Pluspunten: Support from Zarah and Laura is professional, highly responsive (i.e. call back within an hour of request). They consistently resolve the issue to my satisfaction, and when asked for a deeper understanding of the system, they provide education on how the system "thinks." .

Minpunten: The software application requires the user to carefully review the actions before submitting an entry. In certain situations, I find myself reaching out to Zarah and Laura to assist with complex refund or user credit situations involving multiple transactions. In my opinion, this is not a "con" but rather the user needs to be mindful of carefully executing a transaction to provide the account holder with an accurate receipt and just as important to ensure accurate"back end" data reports.

Antwoord van de leverancier

van CivicPlus op 31-8-2017

Hi Lori! Thank you so much for taking the time to leave a review of CivicRec. We're glad that you have found our support team (Kudos to Zarah and Laura!) to be responsive when you need it!

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