iClassPro

Berks East Review

Opmerkingen: We have been using iClass for 5 and a half years, and believe it is currently better than other alternatives.

Pluspunten:

General Setup is easy to set up and make classes and billing. Able to send billing statements, and messages to all the clients.

Minpunten:

Wish we could make custom reports. Wish there was a color blind option when viewing past due balances on family screens. When a trial or make up - Would like to make a note to the trial record. Notes on families and students are difficult to find, and should be integrated so that you can see note about family and students more easily.

iClass is Crucial to Class Management

Pluspunten:

I appreciated iClassPro's user-friendly interface and intuitive features. It made it easy for us to manage our class schedules, registrations, and payments all in one place. The ability to automate certain administrative tasks, such as sending reminders and generating reports, was particularly helpful in streamlining our operations. Additionally, the customer support team was responsive and knowledgeable, providing assistance whenever we encountered any issues or had questions about the software.

Minpunten:

While iClassPro offered a comprehensive set of features, the only thing I would say is that the system can run slow on some occasions. Other than that, it is has been great. Looking forward to seeing more customization options, membership plan incorporation, and more utilization options for their new automation feature.

new Customer - having some doubts

Opmerkingen: Overall the customer support has been very good in the areas that they can help us with. I am, however, very disappointed about being sold a product that once installed does not function for my company in the way it was described. See above.

Pluspunten:

I really like the clean look that it presents to our customers that are registering for our program.

Minpunten:

We have found several problems that hopefully can be resolved. *The "make up" feature that we were sold on, in actuality does not function for our business at all - it is useless to us and we are still having to use our manual system. *we have had a problem with our selection of payment methods and our customers are still able to select a payment option (AmEx) that we do not accept and thus we are having to spend time and resources to correct what should have been automatic *The staff portal would be far more useful to us if we could post automatic messages to our staff when the log in to the time clock

good product

Opmerkingen: Pretty good. Substitute instructor feature is nice. Interfacing with QB will be nice. Been hoping for that or an open API for over a decade.

Pluspunten:

Enrollment tracking. Parent portal - looks like an app, not like a web application from the 1990s like jack rabbit.

Minpunten:

The calendar doesn't display well. Classes occurring at the same time don't show up side by side.

Overall Program Review

Opmerkingen: In the beginning, no bad experiences. Started out nice and easy to use with user guide to refer to. Then, multiple changes came, where everything changed and I tossed the user guide out as the changes came every day and were very hard to follow.

Pluspunten:

Your staff is always pleasant and the basic iClassPro program is good.

Minpunten:

There is constant change is how things are done, making it hard to teach to staff. In asking for something I feel is important, it takes a long time for it to change, if it changes at all, ie: formatting phone numbers and names. Sometimes the updates you do actually make things more difficult, with multiple changes that are the same as what we have, but just like extra ways to do things. The support system is basically good, your techs are always very sweet but there have been 2 things, you were not able to fix and so I'm just stuck with glitches, ets.