Wat is PagerDuty?

PagerDuty is een agile oplossing voor incidentbeheer die kan worden geïntegreerd met ITOps en DevOps monitoringstacks om de operationele betrouwbaarheid en flexibiliteit te verbeteren. Van het verrijken en aggregeren van gebeurtenissen tot het correleren ervan tot bruikbare waarschuwingen, PagerDuty stroomlijnt de levenscyclus van incidentbeheer door ruis en resolutietijden te verminderen. PagerDuty biedt honderden native integraties met operationele tools, evenals geautomatiseerde planning, geavanceerde rapportage en gegarandeerde betrouwbaarheid.

Wie gebruikt PagerDuty?

Technische teams, ondersteuningsteams, systeembeheerders, NOC-teams op elke schaal - van startups tot Fortune 500-bedrijven.

PagerDuty Software - 1 PagerDuty Software - 2 PagerDuty Software - 3 PagerDuty Software - 4 PagerDuty Software - 5

Twijfel je over PagerDuty? Vergelijk met een populair alternatief

PagerDuty

4,6 (198)
PagerDuty
Niet beschikbaar in jouw land
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
37
57
4,3 (198)
4,2 (198)
4,4 (198)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Waar voor je geld
Klantenservice
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
202
22
4,0 (609)
4,1 (609)
4,2 (609)
Waarom krijg ik dit te zien?

Alternatieven voor PagerDuty

Gesponsord
Met Service Cloud bied je snelle en productieve service via de telefoon, e-mail, webchat of social media. Meer informatie over Salesforce Service Cloud
NinjaOne is een eenvoudige, alles-in-één oplossing voor IT-activiteiten die MSP's en IT-professionals graag gebruiken. Meer informatie over NinjaOne
Wrike is software voor projectmanagement op ondernemingsniveau met sjablonen, urenregistratie, Gantt-diagrammen, Kanbanborden, rapporten en meer. Meer informatie over Wrike
Pulseway is een bekroond IT-beheerplatform dat je de volledige controle geeft over alles wat met IT te maken heeft. Meer informatie over Pulseway
HaloITSM brengt alles wat je nodig hebt voor IT-ondersteuning samen op één centrale locatie. Meer informatie over HaloITSM
Deepser is een complete ITSM- en ITAM-oplossing die is ontwikkeld om ondersteuningsverzoeken, organisatorische processen en activabeheer te optimaliseren. Meer informatie over Deepser
OnSolve One Call Now is a simple critical communications software for businesses to broadcast emergency alerts, send routine alerts.
Samanage is het IT-helpdeskplatform met de meeste recensies en de hoogste beoordelingen: lees wat de klanten zeggen!
Hoogst gewaardeerd: Opsgenie is een krachtig platform voor waarschuwingen en on-call beheer voor de exploitatie van altijd beschikbare ontwikkelings- en operationele diensten.
It is an incident response platform that helps tech teams track status, respond, and gain insights into all reported incidents.
Ontworpen om spreadsheets in realtime te creëren, te wijzigen en te delen. Vooraf ontworpen sjablonen, chatten en opmerkingen zijn beschikbaar.
Alles-in-één oplossing die het je gemakkelijk maakt om je website te bewaken.
De software voor incidentbeheer stemt logbeheer, monitoring, chat-tools en meer op elkaar af voor een gecentraliseerd kijkje in de systeemstatus.
Duizenden MSP's en kleine IT-afdelingen gebruiken Kaseya VSA-software voor IT-beheer om hun IT te automatiseren. Begin vandaag nog met de gratis proefperiode.
Apteriks biedt gehoste software voor IP-adresbeheer, die momenteel wordt uitgebreid naar CMDB.
Cloud first Website Performance, Accessibility, SEO, Best Coding Practices, and PWA Auditing & Monitoring Tool
Enterprise solution for: IT Network Monitoring, Log & Data Management and IT Asset Management. Available on premise, on cloud and SaaS.
Onspring's Audit Management software puts you in control of your entire IA process. User-friendly, easy setup and fully configurable.
EcholoN, het softwarepakket voor servicebeheer, vertegenwoordigt een allesomvattende oplossing voor service, ondersteuning en klantenservice.
A Complete Unified Infrastructure Monitoring Suite for IT, Networking, Cloud, App and IoT devices.

Reviews over PagerDuty

Gemiddelde score

In totaal
4,6
Gebruiksgemak
4,3
Klantenservice
4,4
Functies
4,4
Waar voor je geld
4,2

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
65%
4
31%
3
4%
1
1%
Corey
Corey
Manager, Incident Management in Canada
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Bye Bye to old school on-call practices

5,0 3 jaar geleden

Opmerkingen: Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.

Pluspunten:

PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach. The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.

Minpunten:

The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.

Kenneth
Devops Engineer in VS
Financiële dienstverlening, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

PagerDuty : A solution to almost every problem you didn't know you had yet

5,0 3 jaar geleden

Opmerkingen: The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be. Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler. Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves. No one noticed. Thanks to PagerDuty. And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.

Pluspunten:

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it. Handles real issues in real time with everything you need Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Minpunten:

It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point. PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone. Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.

M. Serhat
Senior Software Engineer in Duitsland
E-learning, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

On-call software with rich features

3,0 3 jaar geleden

Opmerkingen: I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.

Pluspunten:

PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.

Minpunten:

PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.

Geverifieerde reviewer
Consultant C2 in India
Geverifieerde LinkedIn-gebruiker
Informatiediensten, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Best Incident Response software in the market!

5,0 4 maanden geleden

Opmerkingen: PagerDuty is an amazing software and a must for support projects which deal with high severity tickets and tasks. It is very useful in keeping track of the tickets and in ensuring there is not a miss in working on the tickets within the stipulated time.

Pluspunten:

PagerDuty is very important in projects that deal with tickets, incidents, and tasks that are bound by service level agreements. This is the case in all the 24*7 projects. The PagerDuty administrator can allot different severity tickets to the PagerDuty and specify the method by which the users can be notified about the same. The PagerDuty provides different ways of notifying the user: Via email, SMS, or call. The best thing about this software is that if the user does not respond to the ticket on the PagerDuty portal within a specified time, it will send the user an SMS. Then, if the user still is unresponsive to the ticket, a call will alert the user to work on it. This process ensures that high criticality tickets are not missed. In this way, SLA breaches are avoided and so are escalations.

Minpunten:

There are no major drawbacks to using PagerDuty since it is very useful software. But, at times when there are multiple administrators handling the software, if one administrator makes changes to the setting of the software, the other administrators might not be notified of the changes. This might cause a confusion between the users and the alerting process.

Derek
Incident, Problem and Service Level Manager in Australië
Computersoftware, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great solution for on-call and incident management for any organisation!

5,0 3 jaar geleden

Opmerkingen: We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located.

Pluspunten:

PagerDuty very easy to configure and use, I've given access to team leads with no instructions and they've been up and running that day.

Minpunten:

It'd be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin.