Wat is osTicket?

Een open source-systeem voor klantenondersteuning dat binnenkomende ondersteuningsverzoeken organiseert, beheert en archiveert.

Wie gebruikt osTicket?

osTicket is een open source-systeem voor supporttickets. Het leidt vragen die via e-mail, webformulieren en telefoongesprekken worden gesteld naar een eenvoudig, gebruiksvriendelijk en webgebaseerd klantenserviceplatform voor meerdere gebruikers.

osTicket Software - 1

Twijfels over osTicket? Vergelijk met een populair alternatief

osTicket

osTicket

4,3 (49)
Niet beschikbaar in jouw land
US$ 9,00
maand
Gratis versie
Gratis proefversie
8
Geen integraties gevonden
4,3 (49)
4,8 (49)
4,0 (49)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Waar voor je geld
Klantenservice
US$ 14,00
maand
Gratis versie
Gratis proefversie
162
40
4,4 (2.002)
4,5 (2.002)
4,3 (2.002)

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Transcripten/chatgeschiedenis

Reviews over osTicket

Gemiddelde score

In totaal
4,3
Gebruiksgemak
4,3
Klantenservice
4,0
Functies
4,2
Waar voor je geld
4,8

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
43%
4
49%
3
8%
Kyle
Kyle
Executive Management Team in VS
Geverifieerde LinkedIn-gebruiker
Bouw, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: GetApp

Great Help Desk Ticket System

5,0 6 jaar geleden

Pluspunten:

oS Ticket has been a great IT Help Desk system for our company. Users can easily send in a help request via email, and oS ticket automatically creates a ticket and alerts our help desk. The system allows for tickets to be assigned to different technicians, change hands, and keeps a detailed note/tracking of everything associated with the ticket. There are a lot of great reports as well, including # of tickets closed, average response time, etc.

Indrawan
IT MANAGER in Indonesië
Ziekenhuis- en gezondheidszorgbranche, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

OsTicket can provide what we need

4,0 2 jaar geleden

Opmerkingen: my experience use this osticket is satisfy. this can very useful especialy if you are the first time use ITSM and ticketing management.

Pluspunten:

this ticketing system can have many categorized and element. so it is more easier to you while make your own form.

Minpunten:

i think os ticket must build some business intelegent dashboard or make a decision report for management.

Manish
Manager IT in India
Informatiediensten, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best Tool for IT Support Ticketing system

5,0 vorige week Nieuw

Pluspunten:

It's Open source tool which perfect for IT support Ticketing system

Minpunten:

They can Improve the reportings and launch some free plugins

Giorgi
Giorgi
Litouwen
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

Probably Best Free Customer Support Platform ever.

3,0 6 jaar geleden

Opmerkingen: OSTicket is so far my beloved customer support system when it comes to free platforms and easy of use functionality. I have spent over 1 year of managing and using OsTicket with 18 different agents and 4 separate departments. Thus, I will share my review of the system below in few words.
(Please note this is about the self-hosted package of OsTicket, not Cloud-based.)
The main advantage of the system is its nature of being equipped with all the necessary functions to maintain the medium sized companies support platform. It is a convenient system to carry out daily support-related tasks, answer tickets, have an unlimited number of cases/departments/agents, etc. In terms of simplicity, OSTicket is really user-friendly and easy to use platform that perfectly realises its own purposes of being reliable ticketing system. It is easy to install and maintain, the internal admin and agent user face are user-friendly as well. The main disadvantage of the system might be its lack of statistical measurements. It was the main aspect I was lacking while using the OsTicket. It is really hard to get the valuable statistical data from OSTicket regarding the agents, their working levels, times, etc. Basically, there is just one simple page of "Statistics" that shows the quantity of the tickets and some basic stuff and that's all. Nothing else about the statistics. Furthermore, another disadvantage is its lack of social integration. The reason I decided to move my company to another platform was that I couldn't integrate the OsTicket with Facebook & Twitter platforms. There are other little disadvantages, however, not worth mentioning as they don't make a big different. All in all, if not the aforementioned disadvantages of the system, OSTicket would be one of the best solutions for the small and medium-sized companies' support system needs. However, as it's completely free I'm nothing but grateful to the developers who developed this wonderful system and share it for free.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

If Issue tracking and Ticket management is your requirement, osTicket is your choice.

5,0 vorig jaar

Opmerkingen: As a free opensource tool, osTicket is great. We used it in our startup and my current company which is really good. It does ticket management really well. There are loads of customization, it's easy to use and can even work in a small hosting environment.

Pluspunten:

Fast, quick and easy to setup. OpenSource so can be self-hosted.

Minpunten:

Some file types are not supported as attachments. A bit obsolete in terms of technology but does the job.