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Wat is osTicket?

Een open source-systeem voor klantenondersteuning dat binnenkomende ondersteuningsverzoeken organiseert, beheert en archiveert.

Wie gebruikt osTicket?

osTicket is een open source-systeem voor supporttickets. Het leidt vragen die via e-mail, webformulieren en telefoongesprekken worden gesteld naar een eenvoudig, gebruiksvriendelijk en webgebaseerd klantenserviceplatform voor meerdere gebruikers.

osTicket Software - 1

Twijfels over osTicket? Vergelijk met een populair alternatief

osTicket

osTicket

4,3 (50)
US$ 9,00
maand
Gratis versie
Gratis proefversie
8
Geen integraties gevonden
4,3 (50)
4,8 (50)
4,0 (50)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 7,75
maand
Gratis versie
Gratis proefversie
160
20
4,0 (13.928)
4,3 (13.928)
4,2 (13.928)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over osTicket

Gemiddelde score

In totaal
4,3
Gebruiksgemak
4,3
Klantenservice
4,0
Functies
4,2
Prijs-kwaliteitverhouding
4,8

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
42%
4
48%
3
10%
Kyle
Kyle
Executive Management Team in VS
Geverifieerde LinkedIn-gebruiker
Bouw, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: GetApp

Great Help Desk Ticket System

5,0 7 jaar geleden

Pluspunten:

oS Ticket has been a great IT Help Desk system for our company. Users can easily send in a help request via email, and oS ticket automatically creates a ticket and alerts our help desk. The system allows for tickets to be assigned to different technicians, change hands, and keeps a detailed note/tracking of everything associated with the ticket. There are a lot of great reports as well, including # of tickets closed, average response time, etc.

Indrawan
IT MANAGER in Indonesië
Ziekenhuis- en gezondheidszorgbranche, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

OsTicket can provide what we need

4,0 2 jaar geleden

Opmerkingen: my experience use this osticket is satisfy. this can very useful especialy if you are the first time use ITSM and ticketing management.

Pluspunten:

this ticketing system can have many categorized and element. so it is more easier to you while make your own form.

Minpunten:

i think os ticket must build some business intelegent dashboard or make a decision report for management.

Aravinth
Aravinth
System Administrator in India
Geverifieerde LinkedIn-gebruiker
Levensmiddelen- en drankenindustrie, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Great helpdesk system | Opensource and Paid version

3,0 10 maanden geleden

Opmerkingen: I've worked with several OSTicket versions for more than five years, from 1.5 to 1.17. further, i have implemented both the self-hosted and cloud versions for a number of organizations. this can be very useful especially if you are the first time using ITSM and ticketing management.

Pluspunten:

OS Ticket has been used as an IT Help Desk system and incident management systemEmail integration (O365 /Google workspace)Department-wise ticket number generation Help topic-wise SLAVery easy version upgrade for on-prem

Minpunten:

Version 1.17 has an issue with the auto auth token access issuePHP version is compatible with Version 1.17 (So we cannot run multiple systems with OSticket)Email fetch time issue - it takes more time to fetch the mail than what we configured in the systemVersion 1.17 has an issue with one DB view - department-wise ticket countAuto escalation not available

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

If Issue tracking and Ticket management is your requirement, osTicket is your choice.

5,0 2 jaar geleden

Opmerkingen: As a free opensource tool, osTicket is great. We used it in our startup and my current company which is really good. It does ticket management really well. There are loads of customization, it's easy to use and can even work in a small hosting environment.

Pluspunten:

Fast, quick and easy to setup. OpenSource so can be self-hosted.

Minpunten:

Some file types are not supported as attachments. A bit obsolete in terms of technology but does the job.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Maatschappelijk werk, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Rock solid, no problems or outages related to the software for over 9 years!

4,0 6 jaar geleden

Opmerkingen: This software gives our employees a place to report problems to multiple departments and receive timely answers to their technical issues. It allows us to measure metrics for performance, and see trends in issues. Importantly it also allows us to have a historical reference of all problems, outages, etc.

Pluspunten:

osTicket is the best open source ticking system out there. Did I mention that it's free? It's fairly easy to customize and is very intuitive! It has an active support forum and community supporting it. There are third party developers that have created (free and paid) plugins and modifications to help others customize their system to their environment and companies needs. Need paid support or hosting? Need custom installation services? Have a feature that isn't available that you need? Enhancesoft, the parent company that owns and pays developers to work on the project, offer all of that.

Minpunten:

There are a couple of features that I think are important that this type of product has, and they [the developers] have been really slow to implement them. Responsive Themes being the biggest of these. While you can modify it to make your own themes this type of feature is needed. note: Devs have promised this with the forth coming 2.0 release.