Verizon Connect

Hopeloos

Opmerkingen: Hopeloos

Pluspunten:

Uitlezen tachograaf en track en Trace voor Facturatie

Minpunten:

Kregen de track en Trace niet geïnstalleerd en om dan contract stop te zetten na 2 maanden nog niet gelukt, problemen worden opzij geschoven telkens naar iemand anders. Met een niet geïnstalleerde installatie toch factuur opsturen en deze was dan nog een andere prijs dan eerst was afgesproken

It's one of the best purchases our company ever made.

Opmerkingen: We love this software, and we have cut down on employees unapproved use of company vehicles and improved employee driving safety by using it.

Pluspunten:

We've been using Fleetmatics, now Verizon Reveal, for years. We initially signed up with them because we wanted to keep track of what employees were doing in our company vehicles, but this software is capable of so much more. From tracking our oil changes to sending us alerts when employees are speeding, we use this every day. The customer service is amazing also, and there's a pretty nice referral program.

Minpunten:

It recently went through a revamp, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it's been amazing. The upgraded graphical user interface and new features are great.

Trucking Necessity

Pluspunten:

Tracking vehicles is easy. Can see where, when and how fast they are going

Minpunten:

Equipment disconnects from the tablets too often leading to having to replace equipment. Customer service is something to be desired....departments do not communicate well with one another and it takes forever for someone to call you back.

Oct 23...dont buy this product.

Opmerkingen: Up until recently it was just about ok. Real time tracking was about 90% good. By the time you reported a problem it had resolved itself. Not much use if real time tracking is important. Recently the service is non existent. I have 2 new trackers in my office for 2 weeks waiting to be installed. Nobody has been in touch. Monthly fee is still being deducted. Buyer beware. Dont sign a D.D with this company. There has to be a better available. They continue charging even when the service is rubbish. No refunds.

Pluspunten:

Nothing, at best it works well about 90% of the time. The rest of the time tracker crashes. You report it and a few hours later it is working again. Not much use if real time accuracy is important.

Minpunten:

Service now non existent, Oct 23. Fed up waiting for service to sort my trackers. No one in contact to explain what is going. I lie. Someone was on to me (Sinead?) wondering if I wanted to but some more of their trackers. What a joke. I told her my problems..."nothing to do with me, get in touch with customer support". Well I tried that. Still waiting for 2 new trackers to be installed.

Scheduling is very easy with Verizon.

Opmerkingen: Other than that, it is very easy to schedule our techs.

Pluspunten:

Easy to navigate and schedule our techs.

Minpunten:

Would like it when send out the reminder to customers to send the time and address also.