ShipWorks

Reliable, professional CS and a robust tool

Pluspunten:

The flexibility and customization is everything an ecommerce firm needs. From managing our backorder to sending vital vommunications, Shipworks probably does a lot more than what we currently use it for. I love it!

Minpunten:

Not being a cloud based system really stinks. It makes having employees in multiple locations, to work in the same data very difficult. It actually prevents us from scaling our business because if we could have more users see and utilize the same database in various locations in the US we could employ more people and designate specific tasks to streamline fulfillment and customer service.

Big bang for your buck

Opmerkingen: Shipworks does a lot of great things for our business at an affordable price. We use it for all of our outbound shipping and we have it set to see exactly what we do and do not need on a daily basis.

Pluspunten:

Shipworks does a lot of things very well at a fraction of the cost other programs will cost you. Our favorite things are the levels of customization for filtering orders, and the customer service is top notch.

Minpunten:

We have used other shipping software in the past, and where price won out for us with shipworks, the next tier of pricing may be needed to achieve a level of customization that a large business would require. Shipworks has worked best in the small to mid size sector where the shipping procedure is in line with most industry standards.

Couldn’t do my job without it!

Opmerkingen: In general it has been great and gets the job done for what we need!

Pluspunten:

Y personal pros of shipworks would be the ability to communicate with our warehouse from our retail store. We share inventory- so we would not make it if we didn’t have a sure way to communicate what product is coming from where, and tracking it we have shipped it or not. It gives us a sure knowledge that our customers are getting what they ordered online and for in-store pickups.

Minpunten:

My cons would be the glitches that often happen while using shipworks. It will just stop working or not load on our computer which can cause some harm when it comes to communication between our store and warehouse. At times we will have certain drop down options that just disappear- and we have to reload the whole program.

ShipWorks allows us to manage every aspect of each order, regardless of sales platform

Opmerkingen: ShipWorks makes running my business possible. I dealt with fulfilling and shipping orders on each of the Sales platforms when we started out, and I can't imagine dealing with all the involved tasks at the scale that we're not at. I've no doubt that I'll keep paying them for as long as I'm in business.

Pluspunten:

It's simple to customize and manage orders, manufacturing, and logistics of our 100+ items. It doesn't matter what platform the order comes in on because there's a pre-built integration for most popular platforms. ShipWorks allows us to easily pre-define the type of package and shipping to use depending on the number and types of items in the order. It just makes everything soooo simple! At this price, it's invaluable to my business.

Minpunten:

I have VERY little that I could complain about, and I feel like I've asked for a LOT from this software. Whenever I need help, the customer service team is right there, ready to dig into the concerns and assist, whether they needed only to point me to a button or have their developers experiment with solutions for me.

Its OK but I have my issues

Opmerkingen: Like I said it works, so not much to complain about. I am thinking of switching to a web based solution that won't charge me for every store I have.

Pluspunten:

It works. gets the labels printed on our zebra printer. communicates back to the website with the status update and tracking info. These are pretty much the basics that are required.

Minpunten:

I hate that it's installed on your computer. This means that you can only do your print from the computer in the office that's set up. You have to create all your label templates, packing slips, etc. on that computer. So if anything happens to the computer you have to go through a whole new setup process. I have gone through this with a crashed computer and it was a big deal. I also dont' like that for every software or store you run, you have to get a new license from shipworks. This adds up the cost pretty quickly. I have multiple sales channels on different domains, and I have to pay Shipworks their fee each month for EACH channel. Not cool.