Endicia

Great for Home Businesses

Opmerkingen: GREAT alternative to other postage printers, easy to use, but poor customer service.

Pluspunten:

I love that Endicia is an easy way to print my postage at home, PER USE, and does not require subscriptions like some other competitors (like Stamps.com). Their software is easy to use and very compatible with my DYMO postage printer.

Minpunten:

I hate that when the printer jams up, it is like pulling TEETH to get a refund from Endicia. To date I've wasted about $50 in postage that was never refunded to me because copies of the misprinted postage was not deemed satisfactory by the company. So be careful when you print- because their policy is pretty much "if you mess up you are SOL." It's also impossible to get a real human to talk to to argue with.

It just works

Opmerkingen: When you're focused on fulfilling orders and need to stay on top of them, the last thing you want to worry with is how you're going to print shipping labels. The integration Endicia provides allows you to just take care of business. If you do need to pull up your history or request refunds on printed labels, that process is incredibly simple.

Pluspunten:

The integration with our order fulfillment system is seamless and makes shipping our eCommerce orders a breeze.

Minpunten:

There are occasional scenarios where the built-in address verification on the web app is inaccurate or missing data from USPS and makes it difficult to override with another address.

Great before the merge, like all other companies.

Opmerkingen: It started as one of the best to use, now a sad company and the MAIN source of irritation almost daily. If I was using just for minor correspondence it would probably be OK, but running $10K+ per month it's a hot mess to deal with. We are actively searching a different provider. The ONLY POSITIVE IS COST, just be prepared for the headaches as they DO NOT CARE. I had 106 Amazon orders today and had to MANUALLY POST TRACKING TO OVER 40 OF THEM.

Pluspunten:

This was a GEM before being bought by Stamps.com. When there was a problem, it was FIXED, period. Questions were answered on the first call and you were back in business. Literally NOTHING gets fixed anymore.

Minpunten:

The real issue is there are MASSIVE problems and they either don't seem to care or no longer have the knowledge to fix anything. One day out of the blue I tried to reprint a label and it came out sideways with only 1/2 of the label printed. I tried modifying settings and finally called. After I was on the phone with someone who I think was either there 1st day, or trained to be so slow the customer finally gets fed up and will hang up, but 45-50 minutes later I was told "This is a known issue, and we are working on it". That was around 11 months ago and still not fixed. If you need to reprint, you have to create a new label/tracking number, edit the new info to the shipment page (Amazon, Ebay, etc...) and then find the 'wrong' label in Endicia and cancel/refund. 3-5 minutes, but on a heavy day doing this 5-8 times really slows progress... Issue 2, they cannot seem to stay connected to Amazon (all others can, well except Stamps.com) to post tracking #'s to orders so that has to be done MANUALLY and also a time waster, again "Known Issue" and still ongoing for over 9 months. DO NOT USE THIS IF YOU ARE A VOLUME SHIPPER!!

Great, Simple, Software

Pluspunten:

Allowed us to easily import orders from QuickBooks and process USPS labels very efficiently. Shipping internationally through USPS is a breeze. Easily create return shipping labels.

Minpunten:

The online reporting isn't as detailed as I would like but provides all the basic information you would need.

Endicia does a great job

Opmerkingen: The monthly fees could be optional in my opinion but it’s a great software to use if you do high volume shipping

Pluspunten:

Easy to use and get back in time to find a past fulfilled order. Everything is stored in one solution which is convenient

Minpunten:

Some glitch with the tools / label printer sometime it needs a restart