RTA

Great Product

Opmerkingen: As with many products, there's pros and cons. The pros with RTA largely outweigh the cons. They have great customer support. Their turnover rate is low so you end up talking to the same people, and when you call you get a friendly voice not an automated system. Its not a one size fits all solution, they will fit it to your business. They will customize if you want. It doesn't come with a huge price tag that says "no changes allowed". Their 7.0 product will help them be a lot more competitive with the big players, it puts them right up to the top. Between the price and what you get, I would use and suggest RTA time and time again. They continually update, improve and expand their product. They listen to your suggestions. There were many times we asked for something and they ending up delivering those "wish list" items. With any large software system, there are screens and fields that some business' dont end up using, such is with software. I use about 25% of all the functions of Microsoft Word. Their reporting was/is outdated, but they are aggressively making changes to it and improving it. I remember the reason our company went with RTA was the customer support, the willingness of the management to meet and talk with us, and their flexibility to our requests of expanding their product to fit our needs.

We are very new to the system. The more we learn the more we enjoy it.

Opmerkingen: Monthly reporting since we use QuickBooks. Our accounting department relies on us to inform them what we used for parts and supplies. End of month reports break usage into easy to use formats, that help us report accurately.

Pluspunten:

Fleet preventative maintenance tracking along with templates. We haven't use part kits yet but hope to within this calendar year. Part inventory tracking. Preprogramed reports at end of periods, once we learned all the correct ways to post/ receive different parts. User Conference keep having them. This is where Belinda and I have grown to like the system. We have also learned that we only use about 15% of what RTA can do for us. We are learning and implementing new things all the time.

Minpunten:

in paperless shop, if you click on finish job. It is done and gone. It would be nice if there was a pop up that asked are you sure you want to finish job. About once a day we have to reopen work order for our techs because the accidently pressed finish job instead of clock out for lunch, or incomplete, or end of shift. Using a laptop's built in mouse is part of the problem but if there was a pop up then that too would save extra steps. There was a lot more complaints before we went to two user's conferences. There we learned the correct ways to use the system.

Ancient and decaying program wrapped in a "new format"

Pluspunten:

They have the ability to track a large amount of data with the overall number of features, if they worked properly.

Minpunten:

The hundreds of features are all half finished, or not available on all of the platforms RTA works on. Everything operates off their 40 year old "classic" version so new features have to fit that format. Very slow to stay up to date.

Almost Unlimited Functionality

Opmerkingen: We have been able to manage parts inventory and warranty tracking better than ever before.

Pluspunten:

RTA not only manages work orders and general fleet maintenance, but also part/vehicle warranty, tires and much more. The parts system can learn what parts are commonly used on vehicles and recommend those parts when posting to a work order.

Minpunten:

The software is huge and the user interface isn't easy to learn. It takes a lot of training for mechanics and techs to become fluent.

The best Company and customers service anywhere

Pluspunten:

Ease of use. Great reports, Company listens to customer needs. They work hard to update the system to each customer. They can host the software to where I don't have to worry about slow servers or working with an ITS department that is overloaded and doesn't understand the software.

Minpunten:

None really, the only thing that comes to mind is the constant upgrades and changes make it hard to keep up with. We have been using the software for over 15 years. It is hard sometimes to change to something new when the old way worked so well.