EV Service Manager
door EasyVista2.5 / 5 4 beoordelingen
Wie gebruikt deze software?
EasyVista provides ITSM solutions to enterprise organizations employees who need to implement help desk, service desk, asset management, and self-service for employees and customers.
Gemiddelde scores4 beoordelingen
- In totaal 2.5 / 5
- Gebruiksgemak 2.5 / 5
- Klantenservice 4 / 5
- Functies 3 / 5
- Waar voor je geld 3.5 / 5
- Gratis versie Nee
- Gratis proef Ja
Cloud, SaaS, Web
Geïnstalleerd - Windows
Mobiel - iOS native
Mobiel - Android native
24/7 (contact met medewerker)
- Opgericht in 1988
Over EV Service Manager
A proven ITSM software with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.
Functies van EV Service Manager
- Compliance bijhouden
- Contract- en licentiebeheer
- Kosten bijhouden
- Assets volgen
- Contract- en licentiebeheer
- Versie- en implementatiebeheer
De nuttigste reviews van EV Service Manager
Beoordeeld op 22-8-2017
EasyVista is very slow, clunky, and not very intuitive.
Opmerkingen: Overall, EasyVista does the job but it is plagued with a slow interface, confusing navigation, and bugs that prevent me from using the software for its intended purpose.
Pluspunten: I like how when you look up user's profiles, that it shows all their information from their location, phone number, email, computer name, groups they are apart of etc. I like all the different categories you can assign issues to so you can look at those metrics to pinpoint problematic issues.
Minpunten: The interface is extremely slow. Sometimes things will not load when clicking it for the first time and you have to refresh the page and try again. The homepage is too busy and there are too many links you can click on. Some things take several steps to do something, such as transferring a ticket or adding a tech note. Sometimes you cannot reopen, cancel, or reassign tickets.The user interface needs to be simplified so it is less busy.
Beoordeeld op 12-2-2019
EasyVista - more than ticket management
Normally I use the change request, service, incident, and problem management modules regularly.
It allows the teams to manage their daily work in one place, without the need of more applications.
The asset management module is also pretty good to have an idea of who's using what machines with a simple "probe" installed.
It has a lot of features and options that can be used, other than just using it for ticket management like we normally use it for.
Change requests, incident management, service requests, problems management, assets management and many other features.
Steep learning curve
Not the bet user experience
To heavy on resources
Beoordeeld op 21-12-2018
I hate putting in tickets!
Opmerkingen: The software looks like it was created 20 years ago. This software was not created with the end-user in mind.
Pluspunten: This software does seem fairly feature-rich, and I've seen our help desk be able to customize it for various uses.
Minpunten: Creating tickets should not be this hard. When I create service request, there are so many fields to fill out, forms to complete, approvals to request, etc.
Beoordeeld op 26-2-2018
Not the Best, not the Worst, something in the middle
Opmerkingen: None, I have been attending to some demos of users trying to purchase this software and even that brings alot of good thing to the table it dos not push trough.
* Alot of information and modules on EasyVista,
*There's various helpfull modules, and alot of customizability in them.
* I like alot the contracts module.
* Modules on EasyVista are too crowded and difficult to understand.
* The Organization is terrible, buggy and slow interface.
* Sometimes is hard to even know where is what you are looking for because of the interface is weird.