EV Service Manager

Wie gebruikt EV Service Manager?

EasyVista provides ITSM solutions to enterprise organizations employees who need to implement help desk, service desk, asset management, and self-service for employees and customers.

Wat is EV Service Manager?

A proven ITSM software with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.

EV Service Manager - Details

EasyVista

http://www.easyvista.com

Opgericht in 1988

EV Service Manager - Prijsoverzicht

EV Service Manager heeft geen gratis versie maar biedt wel een gratis proefperiode.

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EV Service Manager video
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Gratis versie

Nee

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Geïnstalleerd - Windows

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van EV Service Manager

IT-asset management software
Auditbeheer
Compliance bijhouden
Configuratiebeheer
Contract- en licentiebeheer
Inkoopbeheer
Kosten bijhouden
Leveranciersbeheer
Onderhoudsbeheer
Voorraadbeheer
Vorderingenbeheer
Assets volgen
Beschikbaarheidsbeheer
Configuratiebeheer
Contract- en licentiebeheer
Incidentenbeheer
Probleembeheer
Projectbeheer
Veranderingsbeheer
Versie- en implementatiebeheer
Zelfserviceportal

Reviews van EV Service Manager

5 van 9 reviews worden weergegeven

In totaal
3,1/5
Gebruiksgemak
2,7/5
Klantenservice
3,7/5
Functies
3,2/5
Waar voor je geld
3,6/5
Chris C.
Assistant Director of IT
Gezondheid, wellness en fitness, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 18-12-2019

"Very Flexible to a fault"

Opmerkingen: We have seen the product grow in the 4 years we've had it. The current version, Oxygen, is a huge leap from where we started with our implementation. We needed a full-featured ITSM and this software definitely fits the bill at a lower cost than some of the competitors. However, we chose to save money on implementation and did a lot on our own. If we had spent more money and time with the implementation team, we might have had an easier road to where we are.

Pluspunten: The software is very flexible and has many features. You can make it do what you want it to do, for most things, with some work.

Minpunten: There are a lot of things to configure and arrange in the software, so it can be overwhelming and confusing at times. They advertise "codeless", but to be a power user, you need to know some SQL.

  • Bron van de reviewer 
  • Beoordeeld op 18-12-2019
Jeff L.
IT Helpdesk 2, EV Admin
Nutsbedrijven, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 8-1-2020

"Easy Vista Review"

Opmerkingen: It gets the job done, it is, It's pretty easy to use, it's web-based so that you can get to it from anywhere, it's relatively quick to refresh as compared to other web applications, It is highly customizable, to fit the needs of any organization
Ours is a couple of versions old, so I do not know what is fixed or changed in the future additions, but i hear from our vendor that it has major updates and i can't wait to see them

Pluspunten: It's pretty easy to use, it's web-based so that you can get to it from anywhere, its relatively quick to refresh as compared to other web applications

Minpunten: Application time out settings are across the board, there needs to be a separate timeout for HelpDesk user that are in it all-day

  • Bron van de reviewer 
  • Beoordeeld op 8-1-2020
Geverifieerde reviewer
Business Application Developer
Chemicaliën, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 12-2-2019

"EasyVista - more than ticket management"

Opmerkingen: Normally I use the change request, service, incident, and problem management modules regularly.
It allows the teams to manage their daily work in one place, without the need of more applications.
The asset management module is also pretty good to have an idea of who's using what machines with a simple "probe" installed.

Pluspunten: It has a lot of features and options that can be used, other than just using it for ticket management like we normally use it for.
Change requests, incident management, service requests, problems management, assets management and many other features.

Minpunten: Steep learning curve
Not the bet user experience
To heavy on resources

  • Bron van de reviewer 
  • Beoordeeld op 12-2-2019
Jesslyn H.
Sr Business Analyst
Juridische dienstverlening, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 16-12-2019

"Great for non-programmers"

Pluspunten: I love the fact that unlike some other offerings, you do not have to be a programmer to accomplish deep customization. We have done some customizations that we would never have been able to do on our previous platform.

Minpunten: I do not agree and never liked the fact that there are more than one UI (Service Manager & Service Apps) and that EV makes it (very) hard to connect and integrate the two. IMO, they should just be combined
The UI is static and doesn't accommodate larger monitors well at all so you cannot adjust columns sizes.
The reporting deficiencies forced us to invest in PowerBI for reporting.

  • Bron van de reviewer 
  • Beoordeeld op 16-12-2019
Jay S.
IT Project Manager
Olie en energie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 30-12-2019

"It's a good product"

Opmerkingen: I would say its been a good experience but we need to get some better Administrator than what we started with to make our internal experience a lot better. Most of the original Admins were not technical enough to get the most out of our original implementation.

Pluspunten: Not sure our organization has been able to experience all the pro of EV yet because we're still on the older version of it and not Oxygen.

Minpunten: Configuration can be a lot easier in my opinion.

  • Bron van de reviewer 
  • Beoordeeld op 30-12-2019