Wie gebruikt deze software?

EasyVista provides ITSM solutions to enterprise organizations employees who need to implement help desk, service desk, asset management, and self-service for employees and customers.

Gemiddelde scores

4 beoordelingen
  • In totaal 2.5 / 5
  • Gebruiksgemak 2.5 / 5
  • Klantenservice 4 / 5
  • Functies 3 / 5
  • Waar voor je geld 3.5 / 5

Productgegevens

  • Gratis versie Nee
  • Gratis proef Ja
  • Implementatie Cloud, SaaS, Web
    Geïnstalleerd - Windows
    Mobiel - iOS native
    Mobiel - Android native
  • Training Persoonlijk
    Live online
    Webinars
    Documentatie
  • Ondersteuning 24/7 (contact met medewerker)
    Kantooruren
    Online

Leveranciergegevens

  • EasyVista
  • http://www.easyvista.com
  • Opgericht in 1988

Over EV Service Manager

A proven ITSM software with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.

Functies van EV Service Manager

  • Auditbeheer
  • Compliance bijhouden
  • Configuratiebeheer
  • Contract- en licentiebeheer
  • Inkoopbeheer
  • Kosten bijhouden
  • Leveranciersbeheer
  • Onderhoudsbeheer
  • Voorraadbeheer
  • Vorderingenbeheer
  • Assets volgen
  • Beschikbaarheidsbeheer
  • Configuratiebeheer
  • Contract- en licentiebeheer
  • Incidentenbeheer
  • Probleembeheer
  • Projectbeheer
  • Veranderingsbeheer
  • Versie- en implementatiebeheer
  • Zelfserviceportal

De nuttigste reviews van EV Service Manager

EasyVista is very slow, clunky, and not very intuitive.

Beoordeeld op 22-8-2017
Zachary M.
Global IT Technician
Computersoftware, 10.001+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
Bron: SoftwareAdvice
2/5
In totaal
2 / 5
Gebruiksgemak
2 / 5
Functies en functionaliteit
Klantenondersteuning
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Overall, EasyVista does the job but it is plagued with a slow interface, confusing navigation, and bugs that prevent me from using the software for its intended purpose.

Pluspunten: I like how when you look up user's profiles, that it shows all their information from their location, phone number, email, computer name, groups they are apart of etc. I like all the different categories you can assign issues to so you can look at those metrics to pinpoint problematic issues.

Minpunten: The interface is extremely slow. Sometimes things will not load when clicking it for the first time and you have to refresh the page and try again. The homepage is too busy and there are too many links you can click on. Some things take several steps to do something, such as transferring a ticket or adding a tech note. Sometimes you cannot reopen, cancel, or reassign tickets.The user interface needs to be simplified so it is less busy.

EasyVista - more than ticket management

Beoordeeld op 12-2-2019
Geverifieerde reviewer
Business Application Developer
Chemicaliën, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
3/5
In totaal
3 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
3 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Normally I use the change request, service, incident, and problem management modules regularly.
It allows the teams to manage their daily work in one place, without the need of more applications.
The asset management module is also pretty good to have an idea of who's using what machines with a simple "probe" installed.

Pluspunten: It has a lot of features and options that can be used, other than just using it for ticket management like we normally use it for.
Change requests, incident management, service requests, problems management, assets management and many other features.

Minpunten: Steep learning curve
Not the bet user experience
To heavy on resources

I hate putting in tickets!

Beoordeeld op 21-12-2018
Trever E.
Creative Solutions Manager, Innovation Labs
Magazijnen/opslag, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
2/5
In totaal
2 / 5
Gebruiksgemak
2 / 5
Functies en functionaliteit
Klantenondersteuning
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: The software looks like it was created 20 years ago. This software was not created with the end-user in mind.

Pluspunten: This software does seem fairly feature-rich, and I've seen our help desk be able to customize it for various uses.

Minpunten: Creating tickets should not be this hard. When I create service request, there are so many fields to fill out, forms to complete, approvals to request, etc.

Not the Best, not the Worst, something in the middle

Beoordeeld op 26-2-2018
Miguel N.
Information Technology Project Manager & Quality Assurance
13-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer 
3/5
In totaal
3 / 5
Gebruiksgemak
3 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
3 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: None, I have been attending to some demos of users trying to purchase this software and even that brings alot of good thing to the table it dos not push trough.

Pluspunten: * Alot of information and modules on EasyVista,
*There's various helpfull modules, and alot of customizability in them.
* I like alot the contracts module.

Minpunten: * Modules on EasyVista are too crowded and difficult to understand.
* The Organization is terrible, buggy and slow interface.
* Sometimes is hard to even know where is what you are looking for because of the interface is weird.

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