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Wat is Brightpearl?

Brightpearl is een platform voor detailhandelsactiviteiten. Brightpearl is nauw geïntegreerd in al je verkoopkanalen en verbindt je verkooporders, orderverwerking, voorraadbeheer, boekhouding, rapportage en planning, magazijnbeheer, voorraadaanvulling en meer. Brightpearl is speciaal ontworpen voor detailhandelbedrijven en is ontworpen om op betrouwbare manier pieken in de handel te kunnen verwerken, en integreert met het volledige ecosysteem van de detailhandel.

Wie gebruikt Brightpearl?

Brightpearl is ideaal voor multichannel detailhandelaren van afgewerkte producten die verkopen via een fysieke winkel, online of via online marktplaatsen zoals eBay en Amazon en die $ 1 miljoen of meer verhandelen.

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Twijfels over Brightpearl? Vergelijk met een populair alternatief

Brightpearl

Brightpearl

4,4 (157)
US$ 1,00
maand
Gratis versie
Gratis proefversie
137
18
4,4 (157)
4,3 (157)
4,4 (157)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 33,00
maand
Gratis versie
Gratis proefversie
86
9
3,8 (376)
3,5 (376)
3,5 (376)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over Brightpearl

Gemiddelde score

In totaal
4,4
Gebruiksgemak
4,4
Klantenservice
4,4
Functies
4,3
Prijs-kwaliteitverhouding
4,3

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
James
James
Managing Director in VK
Geverifieerde LinkedIn-gebruiker
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I cannot recommend Brightpearl enough!

5,0 3 jaar geleden

Pluspunten:

I cannot recommend Brightpearl enough! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements. We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed. Brightpearl support is also excellent with most cases being resolved in less than 4 hours.

Minpunten:

I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future.

Reactie Sage

3 jaar geleden

Hi James, Thank you for you wonderful feedback. It's great to see the huge impact that we've had on your business over the last eight years. Thank you too for your big praise of our Support team, your experience of them is very much in line with their mantra so I'll certainly be sharing your feedback with them as I know they'll appreciate it hugely! Thank you again, Tom (Brightpearl)

Tom
General Manager in VK
Vervoer/over de weg/per spoor, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Highly Recommended

5,0 8 maanden geleden

Opmerkingen: We have been using Brightpearl for about 5 years now.Initial set up was a doddle as we had lots of help with this from the support team.Staff training was thorough and in no way rushed. They made sure we were confident and knew our way around the system before we went live.The support team are very knowledgeable and also very friendly. That's a rare thing these days!The system is slick and very easy to use. Any problems are rare but dealt with quickly.I would recommend Brightpearl to everyone.

Pluspunten:

Pretty slick and easy to use. The support team are amazing!

Minpunten:

No real complaints here. My team are happy with Brightpearl and have yet to raise any issues.

Reactie Sage

8 maanden geleden

Hi there Tom, Thank you so much for your review, we really appreciate it! It's great to hear that your experience has been so positive over the last five years, from how you were able to hit the ground running to the support you've had from our team. Thank you again - here's to another 5 years! Tom (Brightpearl by Sage)

Frankie
Vice President in
Logistiek en toeleveringsketen, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer
Bron: SoftwareAdvice

Frustrated

3,0 7 jaar geleden

Opmerkingen: Do not jump from QuickBooks to this until you have truly run a lot of tests.

Pluspunten:

I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Minpunten:

I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.

Reactie Sage

7 jaar geleden

Hi Frankie, Thank you for taking the time to review us. I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too: Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you. Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself. Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful. Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support. Thank you again, your feedback is important to us. Best wishes, Tom Brightpearl

nick
owner in VS
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

A work in progress

4,0 3 jaar geleden

Opmerkingen: Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues.

Pluspunten:

Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner

Minpunten:

The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks.

Reactie Sage

3 jaar geleden

Hi Nick, Thank you for your review. We always appreciate feedback from our customers. We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from our fixed-price implementation, and all inclusive online training and support services isn't something that we would wish to limit. I'm sorry that you don't feel we've supported you sufficiently until recently though. We will look into this internally and see what happened. However in the meantime it's great that you've touched base with your Technical Account Manager. I have no doubt that with him in your corner, your issues will be swiftly behind you. Tom (Brightpearl)

Kristoffer
CEO in Denemarken
Consumentengoederen, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Great tool for a small-mid sized fast growing omni-channel consumer goods business.

4,0 4 jaar geleden

Opmerkingen: We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success. The team at BP immediately captured the essence of the challenge we presented to them with our previous ERP-stack, and they managed to set up all the right questions needed to be tackled. Besides the on-point grasping of the challenges to be solved, we felt that the process throughout the implementation was smooth, and with constant dialogue with Anthony, our point of contact, we were in good hands. The main issues we faced with our old stack was weak inventory, order and supply chain management. All of that are now elevated to a whole new level, and we feel that we have a robust ERP engine that we can grow with for many years to come. Overall, we are super happy to have implemented Brightpearl, and can only recommend others to do the same.

Pluspunten:

We now have a product that solves our needs. It is simple to use, yet complex, so that we can grow a lot within it. It was quick to implement, allowing us to benefit from the elevated toolbox immediately.

Minpunten:

Some elements of the UX/UI and functionality are clearly outdated and needs a revision. Also, it feels that they are stuck within old workflows that should be optimised. I think this is a common issue in enterprise ERP and something that will improve over time.

Reactie Sage

4 jaar geleden

Hi Kristoffer, Thank you for sparing the time to review us - we really appreciate it. We're really pleased that we meet your needs so square-on and that you've had such a great experience at all the stages along your journey so far. We're super-happy that you're a customer too and we really appreciate your recommendation. Tom (Brightpearl)