Brightpearl

Wie gebruikt Brightpearl?

Brightpearl is ideaal voor multichannel detailhandelaren van afgewerkte producten die verkopen via een fysieke winkel, online of via online marktplaatsen zoals eBay en Amazon en die $ 1 miljoen of meer verhandelen.

Wat is Brightpearl?

Brightpearl is een platform voor detailhandelsactiviteiten. Brightpearl is nauw geïntegreerd in al je verkoopkanalen en verbindt je verkooporders, orderverwerking, voorraadbeheer, boekhouding, rapportage en planning, magazijnbeheer, voorraadaanvulling en meer. Brightpearl is speciaal ontworpen voor detailhandelbedrijven en is ontworpen om op betrouwbare manier pieken in de handel te kunnen verwerken, en integreert met het volledige ecosysteem van de detailhandel.

Brightpearl - Details

Brightpearl

http://www.brightpearl.com

Opgericht in 2007

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Brightpearl - prijsoverzicht

Brightpearl heeft geen gratis versie en biedt geen gratis proefperiode.


Gratis versie

Nee

Gratis proef

Nee

Brightpearl - implementatie en ondersteuning

Ondersteuning

  • 24/7 (contact met medewerker)
  • Kantooruren
  • Online

Implementatie

  • Cloud, SaaS, Web

Training

  • Persoonlijk
  • Live online
  • Webinars
  • Documentatie

Functies van Brightpearl

  • Activabeheersysteem voor bedrijven
  • CRM
  • Distributiebeheer
  • Financieel beheer
  • HR-beheer
  • Inkooporderbeheer
  • Magazijnbeheer
  • Orderbeheer
  • Projectbeheer
  • Rapportage en analyse
  • Supply-chainbeheer
  • Voorraadbeheer

Bekijk de volledige lijst van ERP-systemen

  • Catalogusbeheer
  • E-mailmarketing
  • Gegevenssynchronisatie
  • Kanaalbeheer
  • M-commerce
  • Marktplaatsintegratie
  • Orderbeheer
  • Promotiebeheer
  • Retourbeheer
  • SEO-beheer
  • Social commerce
  • Voorraadbeheer
  • Winkelwagen

Bekijk de volledige lijst van Multi-channel e-commerce software

  • Backorderbeheer
  • Beheer van speciale bestellingen
  • Bestellingen bijhouden
  • Catalogusbeheer
  • Orderinvoer
  • Orders afhandelen
  • Retourbeheer
  • Terugkerende orders
  • Vervoersbeheer
  • Voorraadbeheer

Bekijk de volledige lijst van Order management systemen

  • Beheer van nabestellingen
  • Externe orderinvoer
  • Klantendatabase
  • Magazijnbeheer
  • Orderbeheer
  • Orders afhandelen
  • Realtime orderinvoer
  • Vervoersbeheer
  • Voorraadbeheer

Bekijk de volledige lijst van Orderinvoer software

  • CRM
  • E-mailmarketing
  • Inkooporderbeheer
  • Loyaliteitsprogramma
  • Multilocatie
  • Orderbeheer
  • Personeelsbeheer
  • Postorder
  • Provisiebeheer
  • Rapportage en analyse
  • Retourbeheer
  • Voorraadbeheersysteem
  • eCommerce

Bekijk de volledige lijst van Retail software

  • Beheer van meerdere kanalen
  • Beheer van productievoorraad
  • Beheer van retailvoorraad
  • Kitting
  • Leveranciersbeheer
  • Magazijnbeheer
  • Mobiele toegang
  • Nabestellingbeheer
  • Productidentificatie
  • Prognose
  • Rapportage en analyse
  • Voorraadoptimalisatie
  • Waarschuwingen/Meldingen

Bekijk de volledige lijst van Voorraadbeheer software

  • In- en uitchecken
  • Itembeheer
  • Kosten bijhouden
  • Leveranciersbeheer
  • Nabestellingbeheer
  • Prognose
  • SKU- en UPC-codes
  • Serienummers volgen
  • Streepjescodes/RFID
  • Voorraad bijhouden
  • Voorraadoptimalisatie

Bekijk de volledige lijst van Voorraadbeheersystemen

  • 3PL-beheer
  • Inkoop
  • Kwaliteitsbeheer
  • Multilocatie
  • Ontvangst- en wegzetbeheer
  • Orderbeheer
  • Prognose
  • Realtime synchronisatie
  • Retourbeheer
  • Streepjescodes/RFID
  • Vervoersbeheer
  • Voorraadbeheer

Bekijk de volledige lijst van WMS-systemen

  • Beheer van meerdere winkels
  • CRM
  • E-mailmarketing
  • Gegevensbeveiliging
  • Kitting
  • Marketing via meerdere kanalen
  • Mobiele toegang
  • Promotiebeheer
  • Retourbeheer
  • Reviewbeheer
  • SEO-beheer
  • Sjablonen
  • Voorraadbeheer

Bekijk de volledige lijst van Webshop software

Brightpearl alternatieven

Meer alternatieven voor Brightpearl

Reviews van Brightpearl

Lees alle reviews

Gemiddelde score

Gebruiksgemak 4,3
Klantenservice 4,4
Functies 4,2
Waar voor je geld 4,2

Software beoordelen

Deel je ervaringen met andere softwarekopers.

Schrijf een review!
James J.
Managing Director
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 30-10-2020

"I cannot recommend Brightpearl enough!"

Pluspunten: I cannot recommend Brightpearl enough! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements. We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed. Brightpearl support is also excellent with most cases being resolved in less than 4 hours.

Minpunten: I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future.

Antwoord van de leverancier

van Brightpearl op 6-11-2020

Hi James,

Thank you for you wonderful feedback. It's great to see the huge impact that we've had on your business over the last eight years. Thank you too for your big praise of our Support team, your experience of them is very much in line with their mantra so I'll certainly be sharing your feedback with them as I know they'll appreciate it hugely!

Thank you again,
Tom (Brightpearl)

  • Bron van de reviewer 
  • Beoordeeld op 30-10-2020
Kristoffer J.
CEO
Consumentengoederen, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    4 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    4 /5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 25-9-2020

"Great tool for a small-mid sized fast growing omni-channel consumer goods business."

Opmerkingen: We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success. The team at BP immediately captured the essence of the challenge we presented to them with our previous ERP-stack, and they managed to set up all the right questions needed to be tackled. Besides the on-point grasping of the challenges to be solved, we felt that the process throughout the implementation was smooth, and with constant dialogue with Anthony, our point of contact, we were in good hands. The main issues we faced with our old stack was weak inventory, order and supply chain management. All of that are now elevated to a whole new level, and we feel that we have a robust ERP engine that we can grow with for many years to come. Overall, we are super happy to have implemented Brightpearl, and can only recommend others to do the same.

Pluspunten: We now have a product that solves our needs.
It is simple to use, yet complex, so that we can grow a lot within it.
It was quick to implement, allowing us to benefit from the elevated toolbox immediately.

Minpunten: Some elements of the UX/UI and functionality are clearly outdated and needs a revision. Also, it feels that they are stuck within old workflows that should be optimised. I think this is a common issue in enterprise ERP and something that will improve over time.

Antwoord van de leverancier

van Brightpearl op 16-10-2020

Hi Kristoffer,

Thank you for sparing the time to review us - we really appreciate it.

We're really pleased that we meet your needs so square-on and that you've had such a great experience at all the stages along your journey so far.

We're super-happy that you're a customer too and we really appreciate your recommendation.

Tom (Brightpearl)

  • Bron van de reviewer 
  • Beoordeeld op 25-9-2020
Frankie O.
Vice President
Logistiek en toeleveringsketen, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    3 /5
  • Gebruiksgemak
    3 /5
  • Functies en functionaliteit
    2 /5
  • Klantenondersteuning
    1 /5
  • Waar voor je geld
    2 /5
  • Waarschijnlijkheid van aanbeveling
    2/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 8-8-2017

"Frustrated"

Opmerkingen: Do not jump from QuickBooks to this until you have truly run a lot of tests.

Pluspunten: I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Minpunten: I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.

Antwoord van de leverancier

van Tom op 23-9-2017

Hi Frankie,

Thank you for taking the time to review us.

I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too:

Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you.

Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself.

Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful.

Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support.

Thank you again, your feedback is important to us.

Best wishes,
Tom

Brightpearl

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 8-8-2017
Nick E.
owner
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    4 /5
  • Gebruiksgemak
    2 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    2 /5
  • Waar voor je geld
    4 /5
  • Waarschijnlijkheid van aanbeveling
    6/10
  • Bron van de reviewer 
  • Beoordeeld op 27-10-2020

"A work in progress"

Opmerkingen: Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues.

Pluspunten: Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner

Minpunten: The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks.

Antwoord van de leverancier

van Brightpearl op 30-10-2020

Hi Nick,

Thank you for your review. We always appreciate feedback from our customers.

We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from our fixed-price implementation, and all inclusive online training and support services isn't something that we would wish to limit.

I'm sorry that you don't feel we've supported you sufficiently until recently though. We will look into this internally and see what happened. However in the meantime it's great that you've touched base with your Technical Account Manager. I have no doubt that with him in your corner, your issues will be swiftly behind you.

Tom (Brightpearl)

  • Bron van de reviewer 
  • Beoordeeld op 27-10-2020
Adam F.
Managing Director
Computerhardware, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 3-11-2020

"Brightpearl is a fantastic all in one ERP system"

Opmerkingen: Brightpearl is a fantastic all in one ERP system that is great for connecting all your eCommerce channels under one roof. They key to any eCommerce growth is being able to automate as much as possible and this is where Brightpearl excels. When we started using Brightpearl back in 2014 we were processing around 100 orders per month. In 2020 we are processing more than 100 orders per day and without Brightpearls automation this would not have been possible.

Pluspunten: Great for automating your eCommerce orders.

Minpunten: Finance system needs improving for handling offline customer credit accounts.

Antwoord van de leverancier

van Brightpearl op 6-11-2020

Hi Adam,

Thank you so much for your review. Automating manual tasks to give time back has been our thing since day one so it's great that you're getting so much value out. 100 orders to almost 3000 orders a month is amazing and we're so pleased we've been such a key component in making that happen!

Thank you again,
Tom (Brightpearl)

  • Bron van de reviewer 
  • Beoordeeld op 3-11-2020