Wie gebruikt deze software?
OMNITRACKER is used by medium sized and enterprise clients having complex service desk requirements. OMNITRACKER can match all your requirements, while keeping low TCO and release compatible
Gemiddelde scores7 beoordelingen
- In totaal 3.9 / 5
- Gebruiksgemak 3.9 / 5
- Klantenservice 3.9 / 5
- Functies 4.2 / 5
- Waar voor je geld 3.8 / 5
- Beginprijs US$ 20.000,00/eenmalig
- Prijsinformatie Contact OMNINET for pricing details
- Gratis versie Nee
- Gratis proef Ja
Cloud, SaaS, Web
Geïnstalleerd - Windows
Mobiel - iOS native
Mobiel - Android native
24/7 (contact met medewerker)
OMNITRACKER is one of the leading software systems in IT Service Management across Europe with in excess of +600 customer installations and more than 50.000 concurrent users. OMNITRACKER is famous for its flexibility and high integration potential. The ITIL-compliant OMNITRACKER ITSM Center application supports 14 processes of the ITIL V3 Edition 2011 framework and has been awarded by leading subject matter expert organizations like Pink Elephant, Axelos / OGC and Serview
Functies van OMNITRACKER
- Documenten opslaan
- Integratie van marketingautomatisering
- Integratie van sociale media
- Interne chatintegratie
- Mobiele toegang
- Offertes en voorstellen
- Aanpasbare branding
- Beheer van IT-assets
- Beheer van Service Level Agreements (SLA's)
- Communicatie via meerdere kanalen
- Documenten opslaan
- Geautomatiseerde routing
- Interactie bijhouden
- Realtime chatten
- Waarschuwingen / Escalatie
- Assets volgen
- Contract- en licentiebeheer
- Versie- en implementatiebeheer
De nuttigste reviews van OMNITRACKER
Beoordeeld op 26-7-2016
The first review in this list is not related to ITSM systems at all, but is rather a hand-held GPS.
The bad rating in that review is therefore not related to the OmniTracker enterprise IT Service Management (ITSM) system, and should be removed by its author, or moderators.
Here are some links to that GPS, to prove the point...
As a system administrator, I have used OmniTracker before, in Canada, having implemented it to manage my former employer's ITIL processes.
After working with it for 2 years, I personally think it's a great enterprise ITSM system, that is very powerful, yet does not cost a fortune, like others in that niche market.
One of the main reasons we opted for this system was the licensing model, which offers all-inclusive shared licenses.
This saved my former employer a lot of money, compared to other systems charging extra per module or charging monthly per user.
ITSM System Administrator
Beoordeeld op 10-6-2018
An old workhorse, that will never die, but also doesnt do much very quickly anymore
Opmerkingen: While this software served us reliably for many years, we were in need of a more modern system. I would recommend this software for anyone who needs a very customization system, I believe that is where Omnitracker excels.
Pluspunten: We previously used this system for managing our support ticket queues, in addition to some other organization wide processes. There are some very neat ways to customize this software, and some great little things like SMS integration, views that you can create, and a solid calendar.
Minpunten: The software feels bloated, the interface is cluttered and un-intuitive, and the performance slow. While there are some answers to the more modern systems, such as a web portal to supplement the more standard on premise setups, it feels not fully formed and like it may belong to another time. This software served reliably for many years, but there is a lot of competition now with better approaches.
Beoordeeld op 30-6-2017
10 years of working with in in Automotive Industry
Opmerkingen: Quick processing of the complaints; automatic notifications; easy documenting & quick reporting
Pluspunten: The software is sending automatically the notifications for the responsible in case new actions are created; it also fives the possibility of quick reporting for open actions / overdue actions / actions per responsible, etc
Minpunten: The software does not offer the possibility of customizing certain reporting available in order to create a personalized type of report
Beoordeeld op 26-8-2016
I for more than 5 years as an Omnitracker administrator.
I have done all trainings provided by Omninet.
I liked plying the OLE interface in VBscript language. That was great !!!
- it make it easer for developers
- Not web based
- Saop webservice but no Rest
- look and feel does not change in the desktop according to version 10.2.100
- hosted on a windows server not on a Linux(Performance issue)
Beoordeeld op 7-6-2017
Extensive possibilities for helpdesk but sometimes not as intuitive as I would like
Pluspunten: Great tool for helpdesk and other IT support staff. Extensive follow up possibilities and communication support.
Minpunten: Some features are not as intuitive as I would like. For example: the workflow for combined requests for changes and activities. Searching for an RFC can be quite tricky.