OMNITRACKER

OMNITRACKER

door OMNINET

Wie gebruikt OMNITRACKER?

OMNITRACKER is used by medium sized and enterprise clients having complex service desk requirements. OMNITRACKER can match all your requirements, while keeping low TCO and release compatible

Wat is OMNITRACKER?

OMNITRACKER is one of the leading software systems in IT Service Management across Europe with in excess of +600 customer installations and more than 50.000 concurrent users. OMNITRACKER is famous for its flexibility and high integration potential. The ITIL-compliant OMNITRACKER ITSM Center application supports 14 processes of the ITIL V3 Edition 2011 framework and has been awarded by leading subject matter expert organizations like Pink Elephant, Axelos / OGC and Serview

OMNITRACKER - Details

OMNINET

http://omnitracker.com

OMNITRACKER - Prijsoverzicht

OMNITRACKER heeft geen gratis versie maar biedt wel een gratis proefperiode. OMNITRACKER betaalde versie vanaf US$ 20.000,00/eenmalig.

Beginprijs

US$ 20.000,00/eenmalig

Prijsinformatie

Contact OMNINET for pricing details

Gratis versie

Nee

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Geïnstalleerd - Windows

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van OMNITRACKER

CRM-systemen
Documenten opslaan
E-mailmarketing
Integratie van marketingautomatisering
Integratie van sociale media
Interne chatintegratie
Kalender-/herinneringssysteem
Leadscoring
Mobiele toegang
Offertes en voorstellen
Segmentering
Taakbeheer
Territoriumbeheer
Aanpasbare branding
Beheer van IT-assets
Beheer van Service Level Agreements (SLA's)
Communicatie via meerdere kanalen
Documenten opslaan
E-mailintegratie
Geautomatiseerde routing
Interactie bijhouden
Kennisbankbeheer
Netwerkcontrole
Realtime chatten
Ticketbeheer
Waarschuwingen / Escalatie
Zelfserviceportal
Assets volgen
Beschikbaarheidsbeheer
Configuratiebeheer
Contract- en licentiebeheer
Incidentenbeheer
Probleembeheer
Projectbeheer
Veranderingsbeheer
Versie- en implementatiebeheer
Zelfserviceportal

Reviews van OMNITRACKER

5 van 7 reviews worden weergegeven

In totaal
3,9/5
Gebruiksgemak
3,9/5
Klantenservice
3,9/5
Functies
4,2/5
Waar voor je geld
3,8/5
Christian B.
ITSM System Administrator
Detailhandel, 10.001+ werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 26-7-2016

"Great system"

Opmerkingen: The first review in this list is not related to ITSM systems at all, but is rather a hand-held GPS. The bad rating in that review is therefore not related to the OmniTracker enterprise IT Service Management (ITSM) system, and should be removed by its author, or moderators. Here are some links to that GPS, to prove the point... http://www.redferret.net/?p=16370 https://www.chinavasion.com/china/wholesale/Health_Lifestyle/Outdoors_Gear/The_Omni_Tracker-World_GPS_Tracker As a system administrator, I have used OmniTracker before, in Canada, having implemented it to manage my former employer's ITIL processes. After working with it for 2 years, I personally think it's a great enterprise ITSM system, that is very powerful, yet does not cost a fortune, like others in that niche market. One of the main reasons we opted for this system was the licensing model, which offers all-inclusive shared licenses. This saved my former employer a lot of money, compared to other systems charging extra per module or charging monthly per user. Christian Brien
ITSM System Administrator

  • Bron van de reviewer 
  • Beoordeeld op 26-7-2016
Bugnar C.
8D Reports Coordinator
Automotive, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 30-6-2017

"10 years of working with in in Automotive Industry"

Opmerkingen: Quick processing of the complaints; automatic notifications; easy documenting & quick reporting

Pluspunten: The software is sending automatically the notifications for the responsible in case new actions are created; it also fives the possibility of quick reporting for open actions / overdue actions / actions per responsible, etc

Minpunten: The software does not offer the possibility of customizing certain reporting available in order to create a personalized type of report

  • Bron van de reviewer 
  • Beoordeeld op 30-6-2017
Philip E.
Managed Services Engineer
Informatietechnologie en -diensten, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    2/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    5/10
  • Bron van de reviewer 
  • Beoordeeld op 10-6-2018

"An old workhorse, that will never die, but also doesnt do much very quickly anymore"

Opmerkingen: While this software served us reliably for many years, we were in need of a more modern system. I would recommend this software for anyone who needs a very customization system, I believe that is where Omnitracker excels.

Pluspunten: We previously used this system for managing our support ticket queues, in addition to some other organization wide processes. There are some very neat ways to customize this software, and some great little things like SMS integration, views that you can create, and a solid calendar.

Minpunten: The software feels bloated, the interface is cluttered and un-intuitive, and the performance slow. While there are some answers to the more modern systems, such as a web portal to supplement the more standard on premise setups, it feels not fully formed and like it may belong to another time. This software served reliably for many years, but there is a lot of competition now with better approaches.

  • Bron van de reviewer 
  • Beoordeeld op 10-6-2018
Houssem Y.
Java Developer
Automotive
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 26-8-2016

"OMNITRACKER Expert"

Opmerkingen: I for more than 5 years as an Omnitracker administrator.
I have done all trainings provided by Omninet.
I liked plying the OLE interface in VBscript language. That was great !!!

Pluspunten: - Flexibility
- it make it easer for developers

Minpunten: - Performance
- Not web based
- Saop webservice but no Rest
- look and feel does not change in the desktop according to version 10.2.100
- hosted on a windows server not on a Linux(Performance issue)

  • Bron van de reviewer 
  • Beoordeeld op 26-8-2016
Emmanuel S.
Projectmanager
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 7-6-2017

"Extensive possibilities for helpdesk but sometimes not as intuitive as I would like"

Pluspunten: Great tool for helpdesk and other IT support staff. Extensive follow up possibilities and communication support.

Minpunten: Some features are not as intuitive as I would like. For example: the workflow for combined requests for changes and activities. Searching for an RFC can be quite tricky.

  • Bron van de reviewer 
  • Beoordeeld op 7-6-2017