Wat is Capsule?

De ideale CRM-tool voor bedrijven met 10 tot 1000 werknemers. Meer dan 15.000 klanten over de hele wereld gebruiken Capsule om hun klantgerichte werkzaamheden en verkoopactiviteiten beter te organiseren. Capsule is eenvoudig in gebruik maar toch krachtig en aanpasbaar, zodat je het kunt afstemmen op jouw bedrijf. Het kan worden geïntegreerd met andere populaire apps zoals Google G Suite, Google Data Studio, MailChimp en Zapier voor geavanceerde verkoopautomatisering. Vanaf slechts $ 18 per gebruiker kun je binnen enkele minuten aan de slag met de gratis proefversie.

Wie gebruikt Capsule?

Voor eigenaren van kleine en groeiende bedrijven die hun zakelijke en klantactiviteiten beter willen organiseren. Sales/Marketing Heads/VP's van kleine tot middelgrote bedrijven die op zoek zijn naar een verkoopoplossing.

Waar kan Capsule worden geïmplementeerd?

Cloudgebaseerd
On-premise

Over de leverancier

  • Zestia
  • Gevestigd in Manchester, VK
  • Opgericht in 2009

Ondersteuning voor Capsule

  • Chatten

Beschikbaar in deze landen

Argentinië, Australië, België, Bolivia, Brazilië en nog 37 andere

Talen

Engels

prijzen van Capsule

Beginprijs:

US$ 18,00/maand
  • Ja, heeft een gratis proefversie
  • Ja, heeft een gratis versie

Capsule heeft een gratis versie en biedt een gratis proefperiode. Capsule heeft een betaalde versie vanaf US$ 18,00/maand.

Prijsmodellen vraag een gratis proefversie aan

Over de leverancier

  • Zestia
  • Gevestigd in Manchester, VK
  • Opgericht in 2009

Ondersteuning voor Capsule

  • Chatten

Beschikbaar in deze landen

Argentinië, Australië, België, Bolivia, Brazilië en nog 37 andere

Talen

Engels

Video's en afbeeldingen van Capsule

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Nog 4 andere bekijken
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Functies van Capsule

  • Aanpasbare rapporten
  • Aanpasbare velden
  • Activiteitendashboard
  • Analyse van verkooptrends
  • Beheer van salesactiviteit
  • Beheer van verkooppipeline
  • Bestandsbeheer
  • CRM
  • CRM-integratie
  • Campagnebeheer
  • Contactenbeheer
  • Contactendatabase
  • Dashboard
  • Documenten opslaan
  • E-mailbeheer
  • E-mailmarketing
  • Gegevens importeren en exporteren
  • Integratie van sociale media
  • Integraties van derden
  • Interactie bijhouden
  • Kalender-/herinneringssysteem
  • Kalenderbeheer
  • Kansenbehee
  • Klantenbeheer
  • Klantendatabase
  • Lead nurturing
  • Leaddistributie
  • Leadkwalificatie
  • Leads beheren
  • Leads vastleggen
  • Leadsegmentering
  • Marketingautomatisering
  • Mobiele app
  • Mobiele toegang
  • Offertes
  • Opmerkingen/notities
  • Pipelinebeheer
  • Predictieve analyse
  • Prestatiemeetwaarden
  • Proces- en workflowautomatisering
  • Rapportage en analyse
  • Referenties bijhouden
  • Samenwerkingstools
  • Segmentering
  • Taakbeheer
  • Territoriumbeheer
  • Verkooprapporten
  • Visuele analyse
  • Voor iPad-apparaten
  • Voor mkb-bedrijven
  • Voor start-ups
  • Voor vastgoed
  • Waarschuwingen/Meldingen
  • Workflowbeheer
  • Zoeken/filteren

Alternatieven voor Capsule

Zoho CRM biedt organisaties een complete oplossing voor de hele levenscyclus van klantenrelatiebeheer.
Freshdesk is eenvoudig te gebruiken klantenservice software die meer dan 40.000 bedrijven wereldwijd helpt om geweldige klantervaringen te creëren. Meer informatie over Freshdesk
Een eenvoudig te gebruiken CRM waarmee je slimmer kunt werken door je verkoopleads en klanten te beheren en bij te houden.
Pipedrive is een eenvoudig te implementeren CRM-softwaretool waarmee je je kunt concentreren op de activiteiten waarmee deals worden gesloten.
Software voor kleine bedrijven om leads, klanteninformatie, contactgeschiedenis, herinneringen en e-mails te beheren.
Eenvoudige cloudgebaseerde CRM waarmee je de leads, gesprekken, vervolgstappen en taken kunt bijhouden die de levensader van je bedrijf zijn.
Ga aan de slag met de zeer populaire CRM met Salesforce Essentials, de alles-in-één-oplossing voor verkoop en service, voor slechts $ 25 per gebruiker, per maand.
Met Sales Cloud laat jij je teams beter presteren door verkooprocessen te automatiseren en administratieve taken weg te nemen.
Sugar helpt verkoop-, marketing- en serviceteams om hun volledige potentieel te bereiken in alles wat ze doen.

Reviews over Capsule

Gemiddelde score

In totaal
4,5
Gebruiksgemak
4,6
Klantenservice
4,5
Functies
4,3
Waar voor je geld
4,6

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Ilia
Ilia
Business Development Manager in Australië
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Pretty good.

5,0 2 jaar geleden

Opmerkingen: Overall experience was positive. It's a solution that I recommend to people.

Pluspunten:

What initially attracted us to this CRM was its cost effectiveness. I was impressed by how easy it was to deploy and run. The mobile app was pretty solid, easy to use and probably better or on par with some of the other (more expensive) CRM apps I've used. ~Capsule also had a decent project management function.

Minpunten:

I think we had some trouble when trying to connect to Mail Chimp. From memory it took a long time to get it right.

Overwogen alternatieven: Zoho CRM en Salesforce Sales Cloud

Reactie Zestia

2 jaar geleden

Hi Ilia, Chloe here from Capsule. Thanks for taking the time to write a review. We're happy to hear that you found Capsule easy to deploy and are enjoying using the mobile app. If you ever need any help for example setting up integrations then don't hesitate to reach out to us at [email protected]

Robert
Robert
CEO in Australië
Geverifieerde LinkedIn-gebruiker
Schoolleiding, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

A simple CRM that allowed us to hit the ground running

4,0 8 maanden geleden

Opmerkingen: Overall I have been pleasantly surprised. I at first thought the system would be too underpowered for what we needed, but it has actually delivered on what we have needed and the simplicity of changing things has allowed us to easily experiment with our processes until we have things right. It has suited our small team very well - and I look forward to seeing how well it scales with us.

Pluspunten:

I like the simplicity of the system. It was very quick and easy both to setup (and make changes to) and then to use the system. It has been very easy to train new employees on. The system has some good power around workflows - which have helped us lock down our processes and helped new staff to follow them. It has a good integration with Xero which has saved us a lot of time and has just released an integration into a mail campaign tool (Transpond) which looks to be a nice added bonus.

Minpunten:

The system doesn't have a document generation tool (so you need to generate invoices and quotes in a separate system). It also is comparatively underpowered in the reports you can generate (even when you upgrade to the higher tiers that have additional reporting functionality). You can export full data sets to CSV - so we have built what we needed in Excel, but it would be nice to have it saved as reports and visualisations in the system. There also isn't the flexibility around notifications that I am previously used to (and so we have had to adjust the workflows a little).

Overwogen alternatieven: Salesforce Essentials

Redenen om over te stappen op Capsule: The initial price point was cheaper for Capsule (about half the price of Salesforce) - and I and other key staff members of the team had experience of setting up Salesforce and found that there was just a lot more to do before you could start using the system (and another step change of work before you could start using it again).

Reactie Zestia

7 maanden geleden

Hi Robert, Chloe from Capsule here. Thanks for taking the time to write a detailed review - it really helps our team when we receive first-hand feedback. We're so happy to hear that Capsule is helping your business and saving you time in a variety of ways. We've also taken onboard your feedback regarding document generation, reports and notifications. If anything should change on any of those fronts - you'll be the first to know. Regardless, we're very happy that you've been surprised by Capsule and look forward to helping your business scale in the future.

Jonathan
Director in VK
Mediaproductie, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Easy to use, keeps my lead tracking process organised

5,0 vorige maand Nieuw

Opmerkingen: It's positive - solves a problem, makes my life easier so it's a thumbs up from me.

Pluspunten:

I love that it's easy to use, keeps my lead tracking process organised. No complicated features. I set reminders and track everyone I have contacted. I can access all features really easily and it just makes my sales and marketing manageable - without additional functions I won't use or need.

Minpunten:

When I import a CSV file - I need to format it slightly for it to identify all the columns - just an extra step which is a bit of a pain but not a biggy.

Overwogen alternatieven: HubSpot Marketing Hub en Mailchimp

Redenen om over te stappen op Capsule: Does exactly what I want without the other stuff that make CSMs so more complicated and heavy

Reactie Zestia

3 weken geleden

Hi Jonathan, Thanks for taking the time to write a review- we really appreciate that. We're glad to hear that Capsule is keeping you organised and you're easily able to manage your sales and marketing using it. As for the import process are you having to change the format from ; to , separation? We're always looking at ways to improve this process and would love to hear more specific details. If you could email [email protected] then our team can help you out.

Taryn
Brand Partnership in Canada
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Not Ideal for a Charity CRM

3,0 2 jaar geleden

Opmerkingen: I think it is a fine program that didn't suit the needs of a national charity.

Pluspunten:

I think you you were using this software for school or a business that required registration of sorts it might be ideal but the marketing features were not strong enough for us. We used the program for 1 year and then switch over that had a better UX, marketing integration and that automatically process tax receipts.

Minpunten:

The UX wasn't great. It wasn't intuitive for our team.

Overwogen alternatieven: Keela

Redenen om over te stappen op Capsule: We had an employee that had some experience with it and could navigate the program. We stuck with it for 1 year and switched over to Keela.

Reactie Zestia

2 jaar geleden

Hi Taryn, Chloe here from Capsule. Thanks for taking the time to review us, we really appreciate the feedback. While we do have a number of charities using Capsule we understand it isn't the right fit for everyone - we're happy you've found another solution that works for you!

Christian
Principal - Business Owner in VS
Fotografie, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Near perfect balance of capability and useability

5,0 2 maanden geleden

Opmerkingen: It has been up and useable every day that I use it, which on most business days is everyday. I came from the corporate world where I was an executive sponsor of bringing in SalesForce to a large organization. I looked at Sales Force basics immediately starting my own business and it was way to cumbersome for a startup that at most will have 4-6 employees.

Pluspunten:

One of the best features is the capsule daily reminder email that comes to me every morning with whom I need to take next actions with. Of course, this requires me to be an active user of tasks, which i have always been, but it allows me to do that all in the CRM and not have followups in Outlook or Gmail . The other aspect is the seamless updating whether I do it on my iphone based app or desktop

Minpunten:

I use Outlook 365 desktop and having the full HTML and attachment ability is better than the email integration of Capsule. Either Capsule should go right to my Outlook 365 when I start an email

Reactie Zestia

3 weken geleden

Hi Christian, Thanks for writing a review - it's great to hear how much you like Capsule and specifically the task reminder emails. If you would prefer to send emails from Outlook directly you might be best disconnecting your mailbox. Then, when you click on an email address we will open a compose window using your default email client instead - which you can set to be Outlook. If you'd like more help with this our support team will be more than happy to help just email [email protected]