Wie gebruikt Capsule?
Voor eigenaren van kleine en groeiende bedrijven die hun zakelijke en klantactiviteiten beter willen organiseren. Sales/Marketing Heads/VP's van kleine tot middelgrote bedrijven die op zoek zijn naar een verkoopoplossing.
Wat is Capsule?
De ideale CRM-tool voor bedrijven met 10 tot 1000 werknemers. Meer dan 15.000 klanten over de hele wereld gebruiken Capsule om hun klantgerichte werkzaamheden en verkoopactiviteiten beter te organiseren. Capsule is eenvoudig in gebruik maar toch krachtig en aanpasbaar, zodat je het kunt afstemmen op jouw bedrijf. Het kan worden geïntegreerd met andere populaire apps zoals Google G Suite, Google Data Studio, MailChimp en Zapier voor geavanceerde verkoopautomatisering. Vanaf slechts $ 18 per gebruiker kun je binnen enkele minuten aan de slag met de gratis proefversie.
Capsule - Details
Zestia
http://www.capsulecrm.com/
Opgericht in 2009
Ondersteuning
- Kantooruren
- Online
Implementatie
- Cloud, SaaS, Web
- Mobiel - iOS native
- Mobiel - Android native
Training
- Documentatie
Capsule - prijsoverzicht
Zie de prijsinformatieCapsule heeft een gratis versie en biedt een gratis proefperiode. Capsule betaalde versie vanaf US$ 18,00/maand.
Beginprijs
US$ 18,00/maand. Zie de prijsinformatie
Gratis versie
Ja
Gratis proef
Functies van Capsule
CRM-systemen
- Documenten opslaan
- E-mailmarketing
- Integratie van marketingautomatisering
- Integratie van sociale media
- Interne chatintegratie
- Kalender-/herinneringssysteem
- Leads genereren
- Leadscoring
- Mobiele toegang
- Offertes en voorstellen
- Segmentering
- Taakbeheer
- Territoriumbeheer
CRM-systemen voor MKB
- Documenten opslaan
- Integratie van marketingautomatisering
- Integratie van sociale media
- Kalender-/herinneringssysteem
- Leadscoring
- Live chatten
- Offertes en voorstellen
- Prognose
- Scannen van vistekaartjes/-badges
- Segmentering
- Taakbeheer
- Territoriumbeheer
Lead management software
- Bronnen bijhouden
- Campagnebehee
- Interactie bijhouden
- Lead nurturing
- Leaddistributie
- Leads vastleggen
- Leadscoring
- Leadsegmentering
- Pipelinebeheer
- Tools voor exploratie
Online CRM-systemen
- Analyse van klantenservices
- Catalogiseren / categoriseren
- Controle van antwoorden via e-mail
- Kennisbeheer
- Klantenondersteuning bijhouden
- Live chatten
- Prestatiemeetwaarden
- Zelfserviceportal
- Zoeken
Sales forecasting software
- Analyse van verkooptrends
- Berichtgeving van uitzonderingen
- Concurrentenanalyse
- Correlatieanalyse
- Dashboard
- Dynamische modellering
- Modellering en simulatie
- Prestatiemeetwaarden
- Statistische analyse
- Weergave van grafische gegevens
Capsule alternatieven
Meer alternatieven voor Capsule
Reviews van Capsule
5 van 97 reviews worden weergegeven
Guy G.
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Totaalscore5/5
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Gebruiksgemak4/5
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Functies en functionaliteit4/5
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KlantenondersteuningZonder beoordeling
-
Waar voor je geld5/5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 7-12-2019
"Great CRM for Contacts, Tasks, Opportunities and pipelines"
Opmerkingen:
Really good Customer, Prospect and Lead management solution
Reminder to contact
Management of team tasks, and assignment to team members
Pluspunten:
Simple contact and account management, link task reminders to contacts and or opportunities.
Integration with GMail etc, Xero, MailChimp
Minpunten: Mobile app could be a litte more user friendly, it would be great to automatically add a follow-up task when you close one. But these are both really minor issues in the grand scheme!
- Bron van de reviewer
- Beoordeeld op 7-12-2019
David W.
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Totaalscore4/5
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Gebruiksgemak3/5
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Functies en functionaliteit3/5
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Klantenondersteuning4/5
-
Waar voor je geld3/5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 26-11-2019
"Quick and useful to get ourselves organised but the limitations are starting to show"
Opmerkingen:
It's our 2nd management tool - the first one was overly complicated and this is quite simple
The Dropbox solution is a bit of a fudge but it works most of the time.
The tasks system and visual customisation leave a lot to be desired.
Pluspunten:
It's fast and simple, a young British company. which we wanted to support.
Its online and accessible on an app
It does a lot of what we originally needed
Minpunten:
The tasks and the layout - lack of customisation - colours or icons - fields can be hard to identify at a glance.
Starts to get expensive with more users - if I could role out viewing to my whole team (no input) it would be handy - but i can't justify £300 a month
We no longer use the sales side - that didn't really work for our company - now just use the contacts, tasks, recording of data
- Bron van de reviewer
- Beoordeeld op 26-11-2019
Dave S.
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Totaalscore5/5
-
Gebruiksgemak5/5
-
Functies en functionaliteit4/5
-
Klantenondersteuning4/5
-
Waar voor je geld5/5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 7-9-2020
"Simple and Functional"
Opmerkingen: My needs for tracking client opportunities are simple and this CRM does everything I need of it. I mainly use it for recording my meetings and coaching sessions with my clients. This functionality is easy to use and it is easy to search clients later to see what was last talked about.
Pluspunten: It is incredibly easy to set up, very simple to use and I like it's integration with Xero.
Minpunten: Sending email from the system get stored in dropbox, not ideal if you don't use dropbox
Antwoord van de leverancier
van Zestia op 14-9-2020
Hi Dave,
Chloe from Capsule here. Thanks for your feedback - we're glad you like the integration with Xero. In terms of the Drop Box I have good news as the Capsule Drop Box is not the same as the file storage service Dropbox.com. The Capsule Drop Box is effectively an email address that you use to BCC or forward your emails to which in turn stores them against the relevant contact in your Capsule account. This is what non-google users use for storing emails. You can learn more about storing emails using the Capsule Mail Drop Box here: https://capsulecrm.com/support/setup-and-configuration/storing-emails/#understanding-the-mail-drop-box.
If they are finding that emails aren't being stored on their contacts as expected, could you please email [email protected] and we can investigate further.
- Bron van de reviewer
- Beoordeeld op 7-9-2020
Geverifieerde reviewer
-
Totaalscore3/5
-
Gebruiksgemak3/5
-
Functies en functionaliteit3/5
-
KlantenondersteuningZonder beoordeling
-
Waar voor je geldZonder beoordeling
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 7-9-2018
"Features and Format Lacking, Good for the Basics"
Opmerkingen: Overall, Capsule seems middle-of-the-road. It's been useful as a database to keep our pipeline and outreach organized at a base level but hasn't impressed beyond that.
Pluspunten: The ability to export to Mailchimp has been very useful, it allows us to immediately update lists without having to go through multiple extra steps.
Minpunten: Certain features I'm used to in a CRM are missing. The only way to correlate multiple organizations (as a subsidiary or similar case) is to make a note of it in the organization description and that doesn't link through. You're also unable to categorize a contact under multiple organizations, so you need to create a new person with the same name if you want to put them under more than one company. It would also be nice to have a better search and reporting function. The only things you can search for are the person, organization, case, and note content, so every other bit of information you'd like to search for and compile must be placed as a tag, which gets clunky and disorganized easily. There is some sales pipeline reporting, but the options are not as robust as other CRM systems I've used in the past.
- Bron van de reviewer
- Beoordeeld op 7-9-2018
Barry H.
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Totaalscore5/5
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Gebruiksgemak5/5
-
Functies en functionaliteit5/5
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Klantenondersteuning5/5
-
Waar voor je geld5/5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 4-8-2020
"Capsule is great!"
Opmerkingen: It's been a joy. Deployed super quick and was working pretty much out the box. It's not bloated like other CRM's with loads of unnecessary fields and functionality that most people dont use anyway.
Pluspunten: It's intuitiveness is certainly my biggest positive. To be able to get the system up and running quickly and efficiently is a massive plus point. It keeps me focussed on what I need to do daily and it has yielded results.
Minpunten: If I'm being picky I would like the ability to turn some features off. For example I don't use cases so I'd prefer if it just wans't there but it's a minor point.
Antwoord van de leverancier
van Zestia op 18-8-2020
Hi Barry,
Chloe from Capsule here. Thanks for taking the time out to write a review. It's great to hear that you find Capsule so intuitive and that you're seeing benefits from using it!
- Bron van de reviewer
- Beoordeeld op 4-8-2020
