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Wat is Capsule?

De ideale CRM-tool voor bedrijven met 10 tot 1000 werknemers. Meer dan 15.000 klanten over de hele wereld gebruiken Capsule om hun klantgerichte werkzaamheden en verkoopactiviteiten beter te organiseren. Capsule is eenvoudig in gebruik maar toch krachtig en aanpasbaar, zodat je het kunt afstemmen op jouw bedrijf. Het kan worden geïntegreerd met andere populaire apps zoals Google G Suite, Google Data Studio, MailChimp en Zapier voor geavanceerde verkoopautomatisering. Vanaf slechts $ 18 per gebruiker kun je binnen enkele minuten aan de slag met de gratis proefversie.

Wie gebruikt Capsule?

Voor eigenaren van kleine en groeiende bedrijven die hun zakelijke en klantactiviteiten beter willen organiseren. Sales/Marketing Heads/VP's van kleine tot middelgrote bedrijven die op zoek zijn naar een verkoopoplossing.

Waar kan Capsule worden geïmplementeerd?

Cloudgebaseerd
On-premise

Over de leverancier

  • Zestia
  • Gevestigd in Manchester, VK
  • Opgericht in 2009

Ondersteuning voor Capsule

  • Chatten

Beschikbaar in deze landen

Argentinië, Australië, België, Bolivia, Brazilië en nog 37 andere

Talen

Engels, Spaans

prijzen van Capsule

Beginprijs:

US$ 18,00/maand
  • Ja, heeft een gratis proefversie
  • Ja, heeft een gratis versie

Capsule heeft een gratis versie en biedt een gratis proefperiode. Capsule heeft een betaalde versie vanaf US$ 18,00/maand.

Over de leverancier

  • Zestia
  • Gevestigd in Manchester, VK
  • Opgericht in 2009

Ondersteuning voor Capsule

  • Chatten

Beschikbaar in deze landen

Argentinië, Australië, België, Bolivia, Brazilië en nog 37 andere

Talen

Engels, Spaans

Video's en afbeeldingen van Capsule

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Nog 5 andere bekijken
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Functies van Capsule

  • Aanpasbare rapporten
  • Aanpasbare velden
  • Activiteitendashboard
  • Analyse van verkooptrends
  • Beheer van salesactiviteit
  • Beheer van verkooppipeline
  • Bestandsbeheer
  • CRM
  • CRM-integratie
  • Campagnebeheer
  • Contactenbeheer
  • Contactendatabase
  • Dashboard
  • Documentbeheer
  • Documenten opslaan
  • E-mailbeheer
  • E-mailmarketing
  • E-mailsjablonen
  • Gegevens importeren en exporteren
  • Integratie van sociale media
  • Integraties van derden
  • Interactie bijhouden
  • Kalender-/herinneringssysteem
  • Kalenderbeheer
  • Kansenbehee
  • Klantenbeheer
  • Klantendatabase
  • Lead nurturing
  • Leaddistributie
  • Leadkwalificatie
  • Leads beheren
  • Leads vastleggen
  • Leadsegmentering
  • Marketingautomatisering
  • Mobiele app
  • Mobiele toegang
  • Offertes
  • Opmerkingen/notities
  • Pipelinebeheer
  • Predictieve analyse
  • Prestatiemeetwaarden
  • Proces- en workflowautomatisering
  • Prognose
  • Rapportage en analyse
  • Rapportage en statistieken
  • Referenties bijhouden
  • Samenwerkingstools
  • Segmentering
  • Taakbeheer
  • Territoriumbeheer
  • Verkooprapporten
  • Visuele analyse
  • Voor iPad-apparaten
  • Voor kleine bedrijven
  • Voor start-ups
  • Voor vastgoed
  • Waarschuwingen/Meldingen
  • Workflowbeheer
  • Zoeken/filteren

Alternatieven voor Capsule

Automatiseer de boekingen, annuleringen, herinneringen en betalingen van je klanten met behulp van deze zeer gebruiksvriendelijke online planningssoftware. Meer informatie over Acuity Scheduling
Pipedrive is een eenvoudig te implementeren CRM-softwaretool waarmee je je kunt concentreren op de activiteiten waarmee deals worden gesloten. Meer informatie over Pipedrive
Keela helpt non-profitorganisaties een grote impact te maken. Beheer donateurs, maak donatiepagina's en rapporten aan, verzend e-mails en meer, allemaal in één platform.
Een eenvoudig te gebruiken CRM waarmee je slimmer kunt werken door je verkoopleads en klanten te beheren en bij te houden.
Software voor kleine bedrijven om leads, klanteninformatie, contactgeschiedenis, herinneringen en e-mails te beheren.
monday.com is een cloudgebaseerd Work OS waar teams hun projecten en dagelijkse werkzaamheden uitvoeren, of ze nu op kantoor, thuis of onderweg zijn. Meer informatie over monday.com
Freshdesk is eenvoudig te gebruiken klantenservice software die meer dan 40.000 bedrijven wereldwijd helpt om geweldige klantervaringen te creëren. Meer informatie over Freshdesk
Met Bigin kunnen kleine bedrijven afstappen van spreadsheets en aan de slag gaan met een CRM-oplossing die echt is ontworpen voor hun behoeften. Meer informatie over Bigin by Zoho CRM
HubSpot CRM is de 100% gratis, flexibele en intuïtieve CRM waar je verkoopteam dol op zal zijn. Meer informatie over HubSpot CRM

Reviews over Capsule

Gemiddelde score

In totaal
4,5
Gebruiksgemak
4,6
Klantenservice
4,5
Functies
4,3
Prijs-kwaliteitverhouding
4,6

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Peter
Peter
Director in VK
Geverifieerde LinkedIn-gebruiker
Lucht- en ruimtevaart, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Best CRM I've ever used

5,0 3 jaar geleden

Opmerkingen: Peace of mind for my business

Pluspunten:

Visual presentation of the data, ease of access, monthly subscription, data capture, project tracking, email link capability, mobile access.

Minpunten:

The CRM had no functions that I disliked

Eerder overwogen alternatieven: Act!, Salesforce Sales Cloud en SugarCRM

Redenen om over te stappen op Capsule: All other products were too complex with difficult to set up daily interactions

Reactie Zestia

3 jaar geleden

Hi Peter, Chloe here from Capsule. Thanks for taking the time out to write a review about Capsule - we're really glad it's helping your business!

Robert
Robert
CEO in Australië
Geverifieerde LinkedIn-gebruiker
Schoolleiding, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

A simple CRM that allowed us to hit the ground running

4,0 vorig jaar

Opmerkingen: Overall I have been pleasantly surprised. I at first thought the system would be too underpowered for what we needed, but it has actually delivered on what we have needed and the simplicity of changing things has allowed us to easily experiment with our processes until we have things right. It has suited our small team very well - and I look forward to seeing how well it scales with us.

Pluspunten:

I like the simplicity of the system. It was very quick and easy both to setup (and make changes to) and then to use the system. It has been very easy to train new employees on. The system has some good power around workflows - which have helped us lock down our processes and helped new staff to follow them. It has a good integration with Xero which has saved us a lot of time and has just released an integration into a mail campaign tool (Transpond) which looks to be a nice added bonus.

Minpunten:

The system doesn't have a document generation tool (so you need to generate invoices and quotes in a separate system). It also is comparatively underpowered in the reports you can generate (even when you upgrade to the higher tiers that have additional reporting functionality). You can export full data sets to CSV - so we have built what we needed in Excel, but it would be nice to have it saved as reports and visualisations in the system. There also isn't the flexibility around notifications that I am previously used to (and so we have had to adjust the workflows a little).

Eerder overwogen alternatieven: Salesforce Essentials

Redenen om over te stappen op Capsule: The initial price point was cheaper for Capsule (about half the price of Salesforce) - and I and other key staff members of the team had experience of setting up Salesforce and found that there was just a lot more to do before you could start using the system (and another step change of work before you could start using it again).

Reactie Zestia

vorig jaar

Hi Robert, Chloe from Capsule here. Thanks for taking the time to write a detailed review - it really helps our team when we receive first-hand feedback. We're so happy to hear that Capsule is helping your business and saving you time in a variety of ways. We've also taken onboard your feedback regarding document generation, reports and notifications. If anything should change on any of those fronts - you'll be the first to know. Regardless, we're very happy that you've been surprised by Capsule and look forward to helping your business scale in the future.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Features and Format Lacking, Good for the Basics

3,0 5 jaar geleden

Opmerkingen: Overall, Capsule seems middle-of-the-road. It's been useful as a database to keep our pipeline and outreach organized at a base level but hasn't impressed beyond that.

Pluspunten:

The ability to export to Mailchimp has been very useful, it allows us to immediately update lists without having to go through multiple extra steps.

Minpunten:

Certain features I'm used to in a CRM are missing. The only way to correlate multiple organizations (as a subsidiary or similar case) is to make a note of it in the organization description and that doesn't link through. You're also unable to categorize a contact under multiple organizations, so you need to create a new person with the same name if you want to put them under more than one company. It would also be nice to have a better search and reporting function. The only things you can search for are the person, organization, case, and note content, so every other bit of information you'd like to search for and compile must be placed as a tag, which gets clunky and disorganized easily. There is some sales pipeline reporting, but the options are not as robust as other CRM systems I've used in the past.

Ben
Owner in Australië
Vrije tijd, reizen en toerisme, Zelfstandig ondernemer
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Day #1 of the evaluation

4,0 3 maanden geleden

Pluspunten:

DAY #1 - yes, I know, I know its early days but after using a high-powered corporate CRM for 20 years I find Capsules underlying principles of operations intuitive , and easy to understand. I accept there is much to do to get me back up and running in my small business but I'm really confident after my painful transition from a large US corporate CRM that it wont be as painless and frustrating. Also let me highlight an outstanding feature of Capsule. Hardware, software, R&D catchup, and leapfrog etc is the nature of the industry. But what my intuition tells me after a long time in the game what will set this company apart (and I've seen many over the years: good and abysmal) is the quality and calibre of the support. The support team wants me to succeed! :) and that gives me a lot of energy. I have spent 40 years in the IT game and to get a support response from halfway round the world in 4 hrs gives me great confidence. I will report back again year!

Minpunten:

I will report back in the next 6 months to give an update.

Jesse
Business Owner in VS
Online media, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Capsule is simple to use and just the right number of features

5,0 2 jaar geleden

Opmerkingen: I've been using Capsule for several months and I am very happy. Occasionally I try other apps just to see, but none of them are as easy to use. Capsule feels like a gem of a CRM in a field crowded with lots of apps. If you need reminders of who to follow up with and when, Capsule does that really well—and can grow with you as you grow. Next year I'll likely need to upgrade from the free level, and I'll gladly do so.

Pluspunten:

As a service provider I have a lot of contacts to track. I tried several CRMs (Hubspot, Monday, etc) but none were as simple to use as Capsule. I had basic needs: track new contacts and set reminders to follow up. While other apps had those features alongside dozens of other tools, Capsule made it very easy to start tracking and reminding right away. And that's on a free level! The Gmail extension works really well and makes adding tasks quick and easy.

Minpunten:

If I was nitpicky, I'd say maybe a more modern design. But it's not strictly utilitarian, and it's simplicity makes it easy to do what I need.

Eerder overwogen alternatieven: Pipedrive, Brevo, monday.com en HubSpot CRM

Redenen om over te stappen op Capsule: Other CRMs were pretty complicated for what I needed. I first tried Hubspot, but I was lost in all the features. All I needed to do was set reminders to follow up with people. While the other CRMs do that, it felt like I had to swim through a dozen other features to get there. I was able to start using Capsule immediately and knew exactly what to do. And with the Gmail extension, it's even simpler.

Reactie Zestia

2 jaar geleden

Hi Jesse, Chloe here from Capsule. Thanks for taking the time to write a review - that's really going to help other people considering Capsule. We're happy to hear that you're finding Capsule so easy to use, especially compared to alternatives you considered and that it's helping you to do what you need to.