--- description: Ontdek de plus- en minpunten van Dezide en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dezide - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Knowledge management tools](/directory/30094/knowledge-management/software) > [Dezide](/software/123909/advisor) # Dezide Canonical: https://www.capterra.nl/software/123909/advisor > Gebruik interactieve handleidingen voor probleemoplossing om ervoor te zorgen dat iedereen problemen kan oplossen als geen ander. > > Oordeel: score van **4.2/5** door 5 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Dezide? Voor ondernemingen die de tijd voor probleemoplossing willen verminderen, problemen al bij het eerste bezoek willen oplossen, vaardigheden sneller willen overdragen en de trainingstijd van nieuwe werknemers willen verkorten om ervoor te zorgen dat hun medewerkers problemen kunnen oplossen als geen ander. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.2/5** | 5 Reviews | | Gebruiksgemak | 4.0/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 5.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.7/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Dezide - **Opgericht**: 2001 ## Commerciële context - **Beginprijs**: € 49,00 - **Doelgroep**: 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Linux (lokaal), iPhone (mobiel), iPad (mobiel) - **Beschikbare landen**: Denemarken ## Functies - Catalog Management - Contentbeheer - Kennisbankbeheer - Samenwerkingstools - Zelfserviceportal - Zoeken in gehele tekst ## Integraties (1 in totaal) - Salesforce Service Cloud ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning ## Categorie - [Knowledge management tools](https://www.capterra.nl/directory/30094/knowledge-management/software) ## Gerelateerde categorieën - [Knowledge management tools](https://www.capterra.nl/directory/30094/knowledge-management/software) - [Contactcenter software](https://www.capterra.nl/directory/32035/contact-center/software) - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) - [ IT-ticketing systemen](https://www.capterra.nl/directory/32623/it-ticketing-systems-software/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshservice](https://www.capterra.nl/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [HubSpot Service Hub](https://www.capterra.nl/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews) 5. [JIRA Service Management](https://www.capterra.nl/software/138769/jira-service-management) — 4.5/5 (763 reviews) ## Reviews ### "email marketing made easy now" — 5.0/5 > **Geverifieerde reviewer** | *18 mei 2019* | Openbaar beleid | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: many unique Product you can see on Ads with Google Search. similarly your product automate advertising in ads and you can boost your sales and advertise your items > > **Minpunten**: i am using this software but until i have nothing any problems ----- ### "Dezide is a major lever in controlling costs in our Assurance and Fulfillment value streams" — 5.0/5 > **Christian** | *18 augustus 2017* | Telecommunicatie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Dezide API is easy to integrate to and provides full usage of the solution. We are using Dezide software to support our users in understanding and following our procedures and troubleshoot. The datacollection and automation possibilities in Dezide is outstanding, and allows us to automate many decisions. Dezide is strongest when combined with other business rules software like KIE Workbench (DROOLS), but it's very easy to connect Dezide to any data source and create a truly personalized and dynamic experience for the users. It also allows and invites you to be very creative, i.e. by spawning events in other systems and front-end by using its clever content tags. Above all, Dezide as a Company is incredibly fast to react to specific requests and always provides examplary support. > > **Minpunten**: While it's not an issue if you have your own BI solution, the Dezide reporting is not very easy to use and mostly relies on replicating the database and letting other software generate reports, so be ready to support that to drive the full value. > > We have reduced our average fault correction time from 7 days to 3 days using Dezide in connection with other Measurement systems. It also allows us to switch procedures within minutes rather than spending weeks training people to understand the new ways of working. ----- ### "Very difficult to use - also very limited in when it cal do" — 3.0/5 > **Tine** | *17 januari 2016* > > We use it now but we are looking for a more easy and more "Modern" system. You cant filter search - Too difficult to use- Our sales people dont want to enter clients. it takes them too long. ----- ### "Innovative tool that succeeds to hide complexity for endusers while allowing a lot of functionality" — 4.0/5 > **Pieter** | *23 augustus 2017* | Machinebouw | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Intelligent software that tracks users input and can adjust and report on it. Also users input can be easily (with minimal effort) given to improve the content of the tool. The possibility to link the application to other tools (data transfer \& API-calls) can be very powerful. > > **Minpunten**: The content management can improve: not enough support to maintain/control the content e.g. find outdated documents/duplicate pictures is difficult. Multiple languages are nicely supported but making sure all content is translated and up-to-date (in all languages) is tedious. > > Structured knowledge base Better distribution of known procedures/information Better customer experience: fixing problems in one time (first time fix) ----- ### "Liebherr Mining using Dezide Advisor tool" — 4.0/5 > **Viret** | *27 januari 2015* > > The Dezide Advisor system helped us to : - Standardize the troubleshooting processes - Create a knowledge center based on our field service engineers feedbacks - Propose dynamic guides available worldwide and reachable on several hardwares Thanks to Dezide Customer service we are also able to customize the product to our needs. ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/123909/advisor) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens