Wie gebruikt deze software?

Companies, agencies and organizations that interact with mass numbers of customers and contacts for campaigns and customer care. Clients include Solar, Mortgage, Auto, Political, Lead Gen and more.

Gemiddelde scores

24 beoordelingen
  • In totaal 4 / 5
  • Gebruiksgemak 4 / 5
  • Klantenservice 3.5 / 5
  • Functies 4 / 5
  • Waar voor je geld 3.5 / 5

Productgegevens

  • Gratis versie Nee
  • Gratis proefversie Ja
  • Implementatie Cloud, SaaS, Web
    Mobiel - iOS native
    Mobiel - Android native
  • Training Persoonlijk
    Live online
    Webinars
    Documentatie
  • Ondersteuning 24/7 (contact met medewerker)
    Kantooruren
    Online

Leveranciergegevens

  • Ytel
  • http://www.ytel.com
  • Opgericht in 2012

Over Ytel

Cloud Contact Center Software and API solutions to manage campaigns and live contacts. Ideal for multi-channel campaigns and customer care. Easy set up, customizable & supported by Ytel real life customer service 24/7. Analytics and reports come standard. Powerful CRM integration, ringless voicemail, voice broadcast and SMS including short code, toll-free and local numbers nationwide. HIghest quality connections and outcomes with Ytel.

Functies van Ytel

  • Automatisch nummers kiezen
  • Callcenterbeheer
  • Enquêtes
  • Leads beheren
  • Oproepen opnemen
  • Oproepen rapporteren
  • Oproepscripts
  • Predictief kiezen
  • Preview dialer
  • Progressief kiessysteem
  • Beheer van onbewaakte oproepen
  • Beller-ID
  • Controle van oproepen
  • Gespreksduur
  • Gespreksvolume
  • Rapportage binnenkomende items
  • Rapportage door verlenging
  • Registratie van respondenten
  • Uitgaande rapportage
  • Campagnebehee
  • Escalatiebeheer
  • Gemengd callcenter
  • Handmatig kiessysteem
  • Inbound callcenter
  • Interactive Voice Response (IVR)
  • Oproepen opnemen
  • Oproepregistratie
  • Oproepscripts
  • Outbound callcenter
  • Predictief kiezen
  • Progressief kiessysteem
  • Rapportage en analyse
  • Realtime chatten
  • Wachtrijbeheer
  • Archiveren
  • Bestandsoverdracht
  • Bookmarking van opname
  • Direct ophalen
  • Door gebeurtenissen geactiveerde opname
  • Geplande opname
  • On-demand opnamen
  • Opnemen van gedistribueerde oproepen
  • Oproepen delen
  • Schermactiviteit vastleggen
  • Video-oproepen opnemen
  • Callcenter
  • Enquêtebeheer
  • Invoer via telefoontoetsen
  • Meerdere scripts
  • Oproepen opnemen
  • Oproepen routeren
  • Oproepregistratie
  • Stemaanpassing
  • Tekst naar spraak
  • Voicemail
  • Campagnespecifieke beller-ID
  • Contactenbeheer
  • Controle van oproepen
  • Leads beheren
  • Leads vastleggen
  • Naleving van FCC-richtlijnen
  • Naleving van FTC-richtlijnen
  • Oproepen doorsturen
  • Oproepen opnemen
  • Oproepresultaten
  • Planning voor terugbellen
  • Automatische nummerkiezer
  • Callcenterbeheer
  • Contactenbeheer
  • Controle van oproepen
  • IVR en spraakherkenning
  • Predictief kiezen
  • Rapportage binnenkomende items
  • Spraak- en data-integratie
  • Telemarketingbeheer
  • Uitgaande rapportage
  • VoIP
  • Automatische nummerkiezer
  • CRM
  • IVR en spraakherkenning
  • Inbound callcenter
  • Leaddistributie
  • Oproepen opnemen
  • Oproepen routeren
  • Oproepregistratie
  • Oproepscripts
  • Outbound callcenter
  • Belgroepen
  • Contactenbeheer
  • Encryptie
  • Geïntegreerde communicatie
  • IVR en spraakherkenning
  • Oproepen in de wacht zetten
  • Oproepen opnemen
  • SIP-trunking
  • Verbetering van spraakkwaliteit

De nuttigste reviews van Ytel

Tried Many Call Center Solutions, None of them come CLOSE to Ytel!

Beoordeeld op 3-6-2016
Ryan S.
CEO
Basis- en voortgezet onderwijs
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
Bron: SoftwareAdvice
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Pluspunten: First of all, there are plenty of call center dialers out there. If you're reading this, I'm sure you're very aware of the ones that exist out there. I have personally tried them all and finally found one that I can actually rely on! When you need support or have an issue (very rare), they have an actual qualified support team IN the US! I got so tired of calling other companies support that had no idea how to use the system beside the very basic level items. Ytel support is definitely up there with their best features. To go along with it, the user interface for the agent is second to none. It makes it so much easier to train the agents and they love the look and feel of it. Most agents come from a non-technical background so ytel has made that process simple for the agents. More so than that, even the simplest admin can set up and run any campaign very easily. There is no need to have an expert set up campaigns because its just so simple! Ytel is also always increasing their product line and helping companies vertically integrate. They integrate with companies that do what they do best and offer solutions to call centers to help them run their center better. For example, I know first hand that they are working on an integration with a company called Call Criteria to easily integrate a third party quality assurance solution into their system! Seriously, it does not get any easier!!

Minpunten: I know that they're working on this but it wouldn't be an honest review without at least being honest. The one item that is lacking for a very advanced user like myself is their reporting. Even though they are open and actually customized a report for us that we were able to use, it didn't come out of the box like some other system. Regardless, they were able to create a fully customized solution for us in no time and it worked out great!

Patrick Deserves a PLATINUM metal !

Beoordeeld op 3-8-2016
Holly D.
Director of Marketing/New and improved Danny?!
Marketing en reclame, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
4/5
In totaal
4 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I have used YTEL with before in Mediamix's system. I pulled reports, loaded lists ect and though transferring to Car Guardian would be similar. The set up is messy and everyone on the support team has been very helpful when I call in with questions. I have spoken with Jimmy most days as well as James, I am sure they flip a coin to see who will answer my trivial questions for the day, but they are always nice and helpful! Patrick is a CHAMP! He has taken a lot of time to make sure that I don't blow anything up! I look forward to working with him as we set up a new streamlined system,

Pluspunten: PATRICK! When set up properly it is very easy to create reports and sort information in a way that makes sense. I also like that the system is led by the phone number, this makes it very easy to search ona lead. Also, if there is something you would like to see a certain way, they will build it for you and make it "pretty"

Minpunten: There is no quick way to get list information to make changes on the fly. If it was easy to quickly know how m,any leads are in each list and when a list was ready to reset or how much has been dialed; life would be much easier. Going into each list to evaluate is time consuming and I have not got the same explanation on how to read the report either. Seem everyone interprets this differently. Running an export call report and sorting is also time consuming and results in a different answer each time the list resets. Not easy to figure if the list is good or not.

Ytel: Efficient Dialer

Beoordeeld op 25-7-2019
Jessy M.
telemarketing manager
Vastgoed, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
4/5
In totaal
3 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
3 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Ytel is a good Dialer system to use for beginner call centers. Not much features but gets the job done!

Pluspunten: Ytel is a good system to use when quality is not what matters. If you´re looking to call more contacts rather than have quality calls, this is the best dialer system to use i guess! Speedy dials! saves time!

Minpunten: There are a few negatives to the Ytel system,for example, calls are not automatically recorded. And there is a big pause time between calls!

Finally a robust system that doesn't take a PHD to run

Beoordeeld op 20-5-2016
John S.
Owner
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
Bron: SoftwareAdvice
5/5
In totaal
5 / 5
Gebruiksgemak
4.5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Pluspunten: They were able to get me up and running in a matter of days where I was waiting almost 90 days on another vendor to get my deployment done and finally started looking elsewhere which brought me to Ytel. The system is also very easy to manage especially for my agents which makes training new hires a lot easier. The outbound portion of this system is hands down the best platform I have ever used and it is blended so I can keep all my agents busy throughout the day. Also, the billing is very straight forward with no hidden fees trying to make it look less expensive than it really is.

Minpunten: The system is great on the voice side, but right now I have to use another of their solutions to handle text and email. They have told me that their full multi channel system should be out later this year which will bring it all into 1 interface though so it's not really that bad.

Good Customer Service, Very sharp learning curve

Beoordeeld op 21-8-2018
Andrew B.
Business Analyst
Bankwezen, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
3 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Generally, I have had a decent experience with Ytel. The tech support people have been really helpful across the board, although sometimes, I need them to explain things a couple times because they have a tendency to speak over the layman's head. Admins really need to be able to learn on the fly because of the number of variables that need to be accounted for in running a full campaign

Pluspunten: Reporting is easy to access and analyze. Visually seeing my agents logged in and taking calls and how long they have been waiting is very helpful as well.

Minpunten: The no. of variables associated in order to make multiple campaigns run efficiently becomes cumbersome. The lag time waiting for a screen to refresh is too long.

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