Helpt Nederlandse bedrijven al 15 jaar
bij het vinden van de juiste software

Wat is Ytel?

Het contactcenter van Ytel is gebouwd voor het genereren van leads, het versnellen van de verkoop en het coördineren van grootschalige marketingcampagnes. Ideaal voor bedrijven met 10 of meer agenten. Markeer en wijzig automatisch telefoonnummers die als spam worden gemarkeerd, toegang tot de premium shortcode (bijvoorbeeld: 411-411 en 911-911), 800 en lokale telefoonnummers met elk netnummer. Uitgelichte kenmerken: Uitgaande oproepen, voicemail drop, oproepregistratie, leaddistributie, spraakuitzendingen, aangepaste IVR en vraag naar de API.

Wie gebruikt Ytel?

Bedrijven, agentschappen en organisaties die communiceren met grote aantallen klanten en contacten voor campagnes en klantenservice. Klanten zijn onder meer Solar, Mortgage, Auto, Political, Lead Gen en meer.

Ytel Software - 1
Ytel Software - 2
Ytel Software - 3
Ytel Software - 4
Ytel Software - 5

Twijfels over Ytel? Vergelijk met een populair alternatief

Ytel

Ytel

3,9 (25)
US$ 100,00
maand
Gratis versie
Gratis proefversie
77
8
3,8 (25)
3,3 (25)
3,7 (25)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 2,95
maand
Gratis versie
Gratis proefversie
61
3
4,2 (100)
4,2 (100)
3,7 (100)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

Andere goede alternatieven voor Ytel

Bria
Functies met hoogste score
Oproepen opnemen
VoIP-verbinding
Waarschuwingen/Meldingen
CloudTalk
Functies met hoogste score
Callcenterbeheer
Oproepen opnemen
Oproepregistratie
Genesys Cloud CX
Functies met hoogste score
Automatic call distribution (ACD)
Callcenterbeheer
VoIP-verbinding
Call Center Studio
Functies met hoogste score
Automatic call distribution (ACD)
Documenten opslaan
Oproepregistratie
LeadDesk
Functies met hoogste score
Controle van oproepen
Oproepen opnemen
Oproepregistratie
Five9
Functies met hoogste score
Controle van oproepen
Oproepen opnemen
Oproepregistratie
VICIdial
Functies met hoogste score
Automatic call distribution (ACD)
Oproepen opnemen
Oproepregistratie
Bright Pattern
Functies met hoogste score
Contactenbeheer
Mobiele toegang
Rapportage en analyse
PhoneBurner
Functies met hoogste score
Contactenbeheer
Interactie bijhouden
Leads beheren

Reviews over Ytel

Gemiddelde score

In totaal
3,9
Gebruiksgemak
3,8
Klantenservice
3,7
Functies
4,2
Prijs-kwaliteitverhouding
3,3

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

An excellent program that scales up well with our company, increasing calls and efficiency.

5,0 6 jaar geleden

Pluspunten:

This has been an excellent experience, with a UI that's easy to use and full of features. Reports are powerful and our outbound calls have become nearly effortless.

Minpunten:

There are no major cons with the software that we've experienced, so we're extremely satisfied. We experience minor delays when hanging up with callers but the delay is so minimal we never notice. Otherwise, all network interations are immediate.

Jessy
telemarketing manager in Mexico
Vastgoed, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Ytel: Efficient Dialer

4,0 5 jaar geleden

Opmerkingen: Ytel is a good Dialer system to use for beginner call centers. Not much features but gets the job done!

Pluspunten:

Ytel is a good system to use when quality is not what matters. If you´re looking to call more contacts rather than have quality calls, this is the best dialer system to use i guess! Speedy dials! saves time!

Minpunten:

There are a few negatives to the Ytel system,for example, calls are not automatically recorded. And there is a big pause time between calls!

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Facilitaire diensten, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Full of issues

1,0 6 jaar geleden

Pluspunten:

I don't really like anything about this software.

Minpunten:

Almost everything. The interface is clunky and full of issues. Simple tasks that should all be in one area are instead spread out among different locations in the interface. Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes. Some settings just don't work at all and the documentation explaining them is also wrong. You can really tell their whole system needs a complete overall but they dont seem interested in fixing anything.

Ryan
CEO in VS
Basis- en voortgezet onderwijs
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Tried Many Call Center Solutions, None of them come CLOSE to Ytel!

5,0 8 jaar geleden

Pluspunten:

First of all, there are plenty of call center dialers out there. If you're reading this, I'm sure you're very aware of the ones that exist out there. I have personally tried them all and finally found one that I can actually rely on! When you need support or have an issue (very rare), they have an actual qualified support team IN the US! I got so tired of calling other companies support that had no idea how to use the system beside the very basic level items. Ytel support is definitely up there with their best features. To go along with it, the user interface for the agent is second to none. It makes it so much easier to train the agents and they love the look and feel of it. Most agents come from a non-technical background so ytel has made that process simple for the agents. More so than that, even the simplest admin can set up and run any campaign very easily. There is no need to have an expert set up campaigns because its just so simple! Ytel is also always increasing their product line and helping companies vertically integrate. They integrate with companies that do what they do best and offer solutions to call centers to help them run their center better. For example, I know first hand that they are working on an integration with a company called Call Criteria to easily integrate a third party quality assurance solution into their system! Seriously, it does not get any easier!!

Minpunten:

I know that they're working on this but it wouldn't be an honest review without at least being honest. The one item that is lacking for a very advanced user like myself is their reporting. Even though they are open and actually customized a report for us that we were able to use, it didn't come out of the box like some other system. Regardless, they were able to create a fully customized solution for us in no time and it worked out great!

Holly
Director of Marketing/New and improved Danny?! in VS
Marketing en reclame, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Patrick Deserves a PLATINUM metal !

4,0 8 jaar geleden

Opmerkingen: I have used YTEL with before in Mediamix's system. I pulled reports, loaded lists ect and though transferring to Car Guardian would be similar. The set up is messy and everyone on the support team has been very helpful when I call in with questions. I have spoken with Jimmy most days as well as James, I am sure they flip a coin to see who will answer my trivial questions for the day, but they are always nice and helpful! Patrick is a CHAMP! He has taken a lot of time to make sure that I don't blow anything up! I look forward to working with him as we set up a new streamlined system,

Pluspunten:

PATRICK! When set up properly it is very easy to create reports and sort information in a way that makes sense. I also like that the system is led by the phone number, this makes it very easy to search ona lead. Also, if there is something you would like to see a certain way, they will build it for you and make it "pretty"

Minpunten:

There is no quick way to get list information to make changes on the fly. If it was easy to quickly know how m,any leads are in each list and when a list was ready to reset or how much has been dialed; life would be much easier. Going into each list to evaluate is time consuming and I have not got the same explanation on how to read the report either. Seem everyone interprets this differently. Running an export call report and sorting is also time consuming and results in a different answer each time the list resets. Not easy to figure if the list is good or not.