SurveyMonkey Apply

Perfect application platform with superb Customer Service!

Opmerkingen: SurveyMonkey Apply enables us to increase the resources efficiency with customized application workflows. The real-time reports also help us with moving away from time-consuming and manual processes. Definitely recommend SurveyMonkey Apply and be sure to ask for a product demo, especially the integration with other platforms.

Pluspunten:

SurveyMonkey Apply makes the application process easy to use for our applicants. The review process is seamless for our internal team. The payment integration is clear for several of our customized programs across multiple sites. We were able to integrate with other platforms upon accepted applications too. Reports feature is wonderful. Customer Support is superb with fast turn around responses.

Minpunten:

Updating the current fields for the form could be better. We were unable to remove the value from the middle of the field drop down so we ended up duplicating the fields with new drop down instead.

Survey Monkey Apply makes application process easier!

Pluspunten:

Makes the application process easier and automates workflow.

Minpunten:

There isnt much not to like a out Survey Monkey Apply!

Quick and simple process

Pluspunten:

We like the ease of access when navigating, creating and administering surveys.

Minpunten:

I wish there were demo videos available to share with other admin.

SurveyMonkey is via way of means a long way one of the finest survey software programs around.

Opmerkingen: SurveyMonkey The reporting could be very easy to use, read, examine, or maybe defloration to the extent you want. The response time could be very good, the survey settings and the improvement bar are convenient. Very speedy and easy to view insight.

Pluspunten:

I have lots to mention approximately this one. I love how clean it's miles to navigate and create surveys. The present templates are brilliant and complete with issue count expertise. The branding alternatives, the special widgets, and the alternatives to feature multimedia make survey advent very simple.

Minpunten:

There isn't always a great deal I dislike regards to this utility SurveyMonkey, however, there's one subject matter I need to talk of that's the number of questions they ask you for an easy assessment for simply one enterprise desire they could make it shorter for the ones who've to check an enterprise.

Great service from Engineers, not so much from Sales or Management.

Opmerkingen: The Positive: 1. The engineer who managed and implemented out buildout was AMAZING. He was a pleasure to work with, super friendly, knowledgeable and down to earth. I would completely trust him to do work for us in the future. 2. Because of Covid, they gave us a 6 month grace period for payment, because we would not be able to use the site as intended. 3. Engineer tossed in extra training for us, because of the negative sales experience that follows. The Negative: 1. Our initial experience with the first SMA sales contact was less positive of an experience. Our first contact, upon hearing of our needs insisted that we needed two sites to manage our work load. This was confirmed by the second sales manager for further conversations on our needs. However, upon working with the engineer to implement the site, he was suprised by that and felt that we didn't need two sites. Once we were actually able to see the SMA environment and how things could be built out, we confirmed this. We (meaning my org and the SMA engineer) reached back out to sales to re-work the contract, as we felt we were mislead in our needs assessment and signed a contract for more services (and $$$) than what was needed. "Upper Management" would not allow a refund for what we wouldn't be using. However, the sales manager tossed in the translation feature to replace the extra site we wouldn't be using. This was a compromise and had we not taken it, we'd be paying for services that we did not need.

Pluspunten:

For our organization, having the translation feature for Spanish is incredibly helpful, ability to automate most of our admin work and systemetize the work flow. Has a professional look without having to know CSS. Working with the Implementation Engineer was great.

Minpunten:

Translations only go so far. For automated emails, they don't automatically translate like the rest of the application does. However, I am not sure that this is anything that SMA can adjust, as their emails being sent out of the application system and not housed internally on the application site when people apply. Once you learn how to use that platform, it's pretty straight forward, but there is a learning curve. The user interface is not intuitive, so you need to learn how things are stored and where/why. My feeling is you need someone with moderate to advanced tech experience to manage the system and support those within your team, as those who are not tech savvy will encounter difficulties. You don't get to test out anything until you have a signed contract. This makes it really difficult to do a proper needs assessment for the platform and negatively influenced our sales experience, as we had to go with what we were told by sales and not allowed to test the platform and see what we needed before hand. Once we worked with the engineer, he gave access to a test site, which was VERY beneficial and helped us realize that the sales team had sold us services we did not need. This was not discovered until after a contract had been signed, which created a lot of frustration and continued negotiation with sales and upper management. All of this could have been avoided if we were able to test out the platform initially.