Wie gebruikt deze software?

Companies in the food service, corporate, education, healthcare, manufacturing, and hospitality markets are using our solution to communicate better with their audiences.

Gemiddelde scores

38 beoordelingen
  • In totaal 4.4 / 5
  • Gebruiksgemak 4.6 / 5
  • Klantenservice 4.3 / 5
  • Functies 4.1 / 5
  • Waar voor je geld 3.9 / 5

Productgegevens

  • Gratis versie Ja
  • Gratis proef Ja
  • Implementatie Cloud, SaaS, Web
  • Training Live online
    Webinars
    Documentatie
  • Ondersteuning 24/7 (contact met medewerker)
    Kantooruren
    Online

Leveranciergegevens

  • Mvix
  • http://www.mvixdigitalsignage.com
  • Opgericht in 2005

Over XhibitSignage

Best Digital Signage Software for 2019 with over 150 data integrations: Salesforce, MySQL, Google Analytics, Rest API, HubSpot and more. Manage, deploy and update content on digital signs, video walls, and kiosks. Show company news, KPIs, ads, alerts and more. Plans include a one-time, no subscription option or a low monthly fee.

Functies van XhibitSignage

  • Automatische spelerupdates
  • Beheer van externe weergave
  • Contentplanning
  • Mediabibliotheek
  • Ondersteuning voor meerdere schermen
  • Visuele editor

De nuttigste reviews van XhibitSignage

Great Promise, exceedingly poor delivery

Beoordeeld op 1-3-2019
David L.
President/Founder
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer 
2/5
In totaal
4 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
2 / 5
Klantenondersteuning
2 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: My overall experience with Mvix is supremely disappointing, because I had high hopes. The software, as I noted, boasts excellent potential - the problem is, it simply does not work as it should. The support process was maddening as well - I deployed 5 screens for my biggest and longest held client, and the end result is cost overrun due to never ending issues.
I would not recommend this software to anyone - in fact, I would venture to say don't even waste your time with a trial presentation.
The presentation will make you feel the platform is outstanding - it is anything but.
Very disappointed in this software.

Pluspunten: The platform has an excellent array of features - many types of media can be used, as well as the many built in widgets. Getting to know your way around the platform is easy, especially if you work in the tech world, were software can be a jungle. This platform has a very clean look and straightforward but very flexible methods of using it.

Minpunten: The software is horribly unreliable. The WYSIWIG for building templates is terrible, requiring unwieldy placement of zones in order to get the actual full screen to look clean and professional. Clocks randomly changing to incorrect times. Widgets simply stop working for no apparent reason - just an empty zone where your content should be. Entire screens just go black for any number of reasons - one of which is no discernible reason at all. Push out a content update? Boom, black screens. Customer support is terrible as well. Initial responses for issues is actually swift; however, the responses are inept and useless. Different techs contradicting others, and techs sending condescending and trite emails to simple questions - all the while never having found a solution to the 2 weeks of non-stop issues. Our initial point of contact with MVics simply stopped answering calls and replying to emails. I paid for 2 1 hour training sessions, and the trainer was well trained - but only when exactly on script. Questions about using various features were poorly demonstrated with no actual test data to show during the training. Save yourself a LOT of headache, and search for a better solution.

A one stop shop platform!!

Beoordeeld op 12-7-2018
Ignazio S.
EHS Manager
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
4 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Easily promote your company's message while utilizing up to date features and technology!

Pluspunten: This platform has worked its magic to promote our company message across the US within 8 facilities. The ability to add features such as RSS feed, animations and sending messages that really pop has increased employee morale while utilizing technology. We plan on using this platform for many years to come !!

Minpunten: If you have weak internet connection,there is a potential that the system can go down and will need a reboot of the software.

Units are unreliable

Beoordeeld op 27-5-2018
Jacob S.
President
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
1/5
In totaal
2 / 5
Gebruiksgemak
3 / 5
Functies en functionaliteit
2 / 5
Klantenondersteuning
1 / 5
Waar voor je geld

Pluspunten: User is able to change menus remotely. Software has a good deal of flexibility. When it works it works well.

Minpunten: The software is ok. The hardware (device players) are unreliable. Stop working after power outages. I have surge suppresor powering these units but they still cant handle power outages, electrical storms. They do not last more than a year or so. Replacing them is expensive. For a smaller business, you would be better off running a simple powerpoint through a USB stick.

Antwoord van de leverancier

van Mvix op 5-6-2018

Hi Jacob, we apologize for the trouble you're having. Our systems currently power over 50,000 active screens and we work hard every day to make our product usage easy and reliable. We're so sorry that this is not the experience you've had.

I was able to review your account and check in with the support team, we're sending you a direct email to address some of the issues you're having.

Our devices are protected under warranty for one year after purchase, so any devices that had been affected by a power surge could be replaced for no additional cost.

If you are having any further difficulties with your solution, please open a ticket with our Support Team: www.mvixusa.com/support so we can assist you as soon as an issue arises.

Please be assured that you have our attention and we will do everything in our power to resolve the player issues.

Good device - Horrific product support.

Beoordeeld op 9-2-2016
Lionel T.
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
Bron: GetApp
2/5
In totaal
4 / 5
Gebruiksgemak
Functies en functionaliteit
1 / 5
Klantenondersteuning
3 / 5
Waar voor je geld

Opmerkingen: MVIX behavior is interesting but I guess the overall numbers work for them or they would behave differently.. When the equipment is working everything is fine and customers like me are happy. But the pattern I have come to realize, and unfortunately be subject to, is that each and every time there I have a problem it is an ordeal getting support to actually fix the issue. In all fairness, eventually it does get resolved, but only after numerous calls or a ridiculous amount of unnecessary emails to get someone to actually address the issue. We've had only 3-4 issue over the last 1+ years, and each incident has taken excessive time and effort to engage customer support. Not referring to the rapid enthusiastic email reply...actual hands on support. Great when it works but if anything goes astray…your in for a bumpy ride, and it doesn’t matter how easy it is to fix…it simply will not happen without exhaustive effort on the customers part to get help in my experience.

Pluspunten: Devices work well the majority of the time.

Minpunten: Customer support is laughable. Requires a ridiculous amount of effort and followup to have them actually place hands on to resolve an issue in our experience.

Antwoord van de leverancier

van Mvix op 10-2-2016

Thank you for your review. We sincerely appreciate you taking time to provide us this feedback.

Beyond our much-liked products, we do provide 24/7 (phone + web) support services to all our customers. Our standard support services are provided free of charge to all our clients in accordance with industry leading SLAs.

We take customer service and support very seriously and feedback such as this is very helpful in improving. Our intentions are genuine, but to err is human. In your case, we messed up and we apologize. You were accidentally provided an incorrect timeline and hence our failure to deliver.

Please rest assured that you have our utmost attention as you continue to use and enjoy your digital signage system.

We will continue to improve our support operations and provide the best value product possible. Along with that we will continue to improve our state-of-the-art solutions and the free software.

Don't waste your money. Not a reliable way to run your business.

Beoordeeld op 18-9-2017
Brittany S.
Owner
Restaurants
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
1/5
In totaal
1 / 5
Gebruiksgemak
1 / 5
Functies en functionaliteit
1 / 5
Klantenondersteuning
1 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Pluspunten: I like that you can set screens to change at a certain time and certain date. However, you can't select a screen to display on more than one date even thought it says you can. It will just say another screen is displaying.

Minpunten: The product is not reliable. Have owned for a year and the service is constantly out. I can't even count any more how many times my restaurant has opened and one of their exhibit boxes that feeds my menu screen is out thus resulting in my customers not being able to view my menu. This is just unacceptable. Reach customer service is a nightmare. You will wait on hold for 20+ minutes via the phone (if you can even find their phone number they hide it) and you will wait 24hrs+ to resolve an issue via email. It's just flat out a waste of money and doesn't work.

Antwoord van de leverancier

van Mvix op 19-9-2017

Hi Brittany, we apologize for the trouble you¿re having. Our systems currently power over 50,000 active screens and we work hard every day to make our product usage easy and reliable ¿ we're so sorry that this is not the experience you¿re having.

Our tech manager has called and emailed you to address your menu board issue. We want to work with you to fix any problems you may be having immediately.

If you are having any further difficulties with your solution, please open a ticket with our Support Team: www.mvixusa.com/support.

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