Helpt Nederlandse bedrijven al 15 jaar
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SiteMinder
Wat is SiteMinder?
SiteMinder brengt meer gasten naar elk hotel. Meer dan 35.000 accommodaties van over de hele wereld vertrouwen op SiteMinder om nieuwe en terugkomende gasten te verwerven, van de kleinste bed en breakfasts tot de grootste ketens. Het SiteMinder-platform omvat een kanaalbeheerder, online boekingsengine, websitebouwer voor hotels, hotel business intelligence en toegang tot het wereldwijde distributiesysteem.
Wie gebruikt SiteMinder?
Onafhankelijke hotels of hotelgroepen van over de hele wereld die meer gasten willen verwerven door online bereik en op zoek zijn naar technologie die efficiënte oplossingen bieden voor het aantrekken en converteren van gasten.
Twijfels over SiteMinder?
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SiteMinder
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Reviews over SiteMinder
A BREATH OF FRESH AIR
Opmerkingen: Peace of Mind, StressFREE, Happy working with them and Relief!
Pluspunten:
From the Outset, the Sales Representative was incredible informative, honest, and consistently followed through every step of the way. The website on extranet looks professional, is user friendly, has everything that we need ... The Support (whilst on a FREE TRIAL) is OUTSTANDING. We went through a painLESS few day process that took the previous Channel Manager months to get right (and they only managed to perfect two OTAs, after a lot of PAIN) ... At first I was very reluctant to spend more on this service ,and now I am so delighted that I listened to the rep, made the much-needed change over to SiteMinder, and that I that have been and still am working with the rep
Minpunten:
There are no cons at this stage ... We have a Wix website and used two of their "preferred" channel managers (they "sacked Myallocator who were really good and then contracted with HotelRunner, who were an absolute nightmare to work with, for six months . The comparison goes without having to say anything more (read the above "Pros")
Reactie SiteMinder
5 jaar geleden
Hi Linda, Thank you for your great feedback. We are thrilled that you have had such a positive experience with your SiteMinder sales representative and our support team! Thanks again and please let us know if we can be of any assistance. Thanks, The team @ SiteMinder
Great channel manager & user-friendly
Opmerkingen: The property I manage online is displaying live availability 24/7 across many channels, including Airbnb which is becoming a popular OTA. Room rates can easily be adjusted for specific periods. Overall this is one of best systems ever and very user friendly, which is very important.
Pluspunten:
It is so easy to setup; from adding a new channel to the mapping process. Rates can easily be configured for specific room types and channels, unlike others which are not so flexible.
Minpunten:
Does not have HBSi connectivity. Some channels such as Flight Centre, Apple Leisure Group/Mark Travel Corporation connect via HBSi and I am using Synxis for this.
Reactie SiteMinder
4 jaar geleden
Hi Marlon, First of all, thank you for letting us be part of your journey! And thank you for your thoughtful feedback. We're so pleased to hear that you find our systems efficient and user-friendly, and that you understand our passion for improving your service and customer experience everyday! Customers like you make it all worthwhile. We appreciate your feedback and will take to our product team as we are always looking to improve our user experience. So thanks for sharing, and thanks for trusting us to be your partner. All the best, Misha
Flaky product, never make any improvements, terrible customer service
Opmerkingen: I would never recommend this to anyone. The support is awful, they have little idea about the product. Honestly, it is easier to muck about with it yourself and find the solution on your own than call a useless support team who rarely know what they are doing. I don't think I've ever called and found them to be useful. There is no one in charge, you cannot speak to anyone in authority to get anything done and they refuse point blank to deal with any suggestions, let alone complaints. They do not give two hoots about their customers' experience. Every time the money comes out of my bank each month I feel sick. I literally hate paying them. I can't wait to find an alternative. Till then better the devil you know.
Pluspunten:
The chanel manager works and makes it easy to manage mutiple selling platfroms.
Minpunten:
I have been using this for 2 years and in that time they have made not one single improvement to anything. I buy a suite of products. Little Hotelier (back office) Siteminder (Channel Manager) and The Booking Button (online reservation booking engine) Little hotelier is a terrible product. I was guaranteed when I signed up that there would be a major update to this software, but there has been nothing. not one single thing to improve it. This platform looks and functions like it was built to run on windows 95. It is terrible. The booking button lacks functionality. It works in part, but they never make any improvements. One major thing is that you cant translate promotions, so you are stuck with the one language that you use to set up the majority. You can translate most screens, but not promotions. I reported this issue in 2018 and was guaranteed that it would be looked into, but a year later and it is exactly the same. The iPhone app is one of the worst apps I've ever used. I've tried to give feedback on it, but it falls on deaf ears. They literally do not care about their customers.
Reactie SiteMinder
5 jaar geleden
Hi Dave, I run our customer success team here out of Sydney and was hoping to set up a call one of these evenings/your morning to understand your situation better. By the way I just sent about 15-20 minutes going through your website, OTA setups, Google Places, social media channels, room descriptions / rates/ photos. You have an awesome pråçoperty and absolutely nailed how to use the products...very impressive. Kindly let me know what morning this week works for you so I can better understand your needs and address them. Thank you, Mike Customer Success
SiteMinder Proper is Good, GDS...not so much
Opmerkingen: SiteMinder proper is a positive experience.
Pluspunten:
The flat fee makes it easy to budget and not have to analyze/verify/reconcile every month.
Minpunten:
The SiteMinder program works well. My praises for GDS by SiteMinder are less, as its major functionality flaw for me is that travel agent information does not load into my reservations, creating a nightmare to keep staff trained and abreast of how to work-around this major deficiency.
Reactie SiteMinder
4 jaar geleden
Hi Don, First of all, thank you letting us be part of your journey! And thank you for your thoughtful feedback. We're so pleased to hear that you find our products user-friendly and time saving, and that you understand our passion for improving your service and customer experience everyday! We are always looking feedback on how to improve so we'll be taking back your feedback to our product team. Thank you for taking the time to leave us your thoughts. In the meantime, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en_US We have more exciting updates coming in the meantime, so stay tuned and we hope that these improvements will make life easier for you, Don. Please let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner! All the best, Misha
The best product with the worst service
Opmerkingen: It is amazing until there is an issue!
Pluspunten:
User friendly channel manager that links to the main partners. Efficient and fast communication. Very good tool to keep parity across the channels. Refresh restriction and rates as fast as our direct website. Functionalities are great!
Minpunten:
Support service! The tool is great until there is an issue. Then it become a nightmare to have things done. Even the smallest request seems to difficult to execute. Also, it would be amazing if Siteminder would be able to apply seasons to the rate plans.
Reactie SiteMinder
4 jaar geleden
Hi Ines, First of all, thank you so much for taking the time to leave us a review. We really appreciate your insightful feedback and always take your suggestions to heart. I'm sorry to hear that your experience with us didn't live up to our usual standards. Many of our 30,000 customers enjoy contacting us so to learn that this wasn't the case for you was disappointing. I wanted to let you know that seasonal rate plans are a possibility for you listed under your "inventory" tab. Using the "bulk update" tool, you can apply a seasonal rate plan to a specific room according a predetermined date range of your choice. Once this is activated, the rate plan will automatically switch on/off according to the dates you have set. Hopefully this helps you apply seasonal rate plans to The Set Hotels but please don't hesitate to reach out if you're still having trouble! All the best, Lauren
