Helpt Nederlandse bedrijven al 15 jaar
bij het vinden van de juiste software

Wat is SiteMinder?

SiteMinder brengt meer gasten naar elk hotel. Meer dan 35.000 accommodaties van over de hele wereld vertrouwen op SiteMinder om nieuwe en terugkomende gasten te verwerven, van de kleinste bed en breakfasts tot de grootste ketens. Het SiteMinder-platform omvat een kanaalbeheerder, online boekingsengine, websitebouwer voor hotels, hotel business intelligence en toegang tot het wereldwijde distributiesysteem.

Wie gebruikt SiteMinder?

Onafhankelijke hotels of hotelgroepen van over de hele wereld die meer gasten willen verwerven door online bereik en op zoek zijn naar technologie die efficiënte oplossingen bieden voor het aantrekken en converteren van gasten.

SiteMinder Software - 1
SiteMinder Software - 2
SiteMinder Software - 3
SiteMinder Software - 4
SiteMinder Software - 5

Twijfels over SiteMinder? Vergelijk met een populair alternatief

SiteMinder

SiteMinder

4,0 (177)
US$ 69,00
maand
Gratis versie
Gratis proefversie
29
Geen integraties gevonden
4,1 (177)
3,9 (177)
3,6 (177)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 80,00
maand
Gratis versie
Gratis proefversie
15
8
4,7 (246)
4,6 (246)
4,8 (246)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

Andere goede alternatieven voor SiteMinder

STAAH Channel Manager
Functies met hoogste score
Dynamische prijzen
Inventarisatie
Orderbeheer
Campspot
Functies met hoogste score
Beheer van sitereserveringen
Factureren
Online reserveringen
RateTiger
Functies met hoogste score
Online reserveren
Ruimte-inventaris
Synchronisatie van meerdere kanalen
Beds24
Functies met hoogste score
Inventarisatie
Kalenderbeheer
Reserveringenbeheer
Cloudbeds
Functies met hoogste score
Online reserveren
Reserveringenbeheer
Ruimte-inventaris
Vyte
Functies met hoogste score
Kalenderbeheer
Kalendersynchronisatie
Online reserveren
Mini Hotel PMS
Functies met hoogste score
Frontdeskbeheer
Online reserveren
Reserveringenbeheer
Meetingmax
Functies met hoogste score
Klantenondersteuning
Klantgeschiedenis
Reserveringsbeheer
RMS Cloud
Functies met hoogste score
Klantenondersteuning
Reserveringenbeheer
Tariefbeheer

Reviews over SiteMinder

Gemiddelde score

In totaal
4,0
Gebruiksgemak
4,1
Klantenservice
3,6
Functies
3,9
Prijs-kwaliteitverhouding
3,9

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Linda
Linda
Property Owner Manager in Australië
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

A BREATH OF FRESH AIR

5,0 6 jaar geleden

Opmerkingen: Peace of Mind, StressFREE, Happy working with them and Relief!

Pluspunten:

From the Outset, the Sales Representative was incredible informative, honest, and consistently followed through every step of the way. The website on extranet looks professional, is user friendly, has everything that we need ... The Support (whilst on a FREE TRIAL) is OUTSTANDING. We went through a painLESS few day process that took the previous Channel Manager months to get right (and they only managed to perfect two OTAs, after a lot of PAIN) ... At first I was very reluctant to spend more on this service ,and now I am so delighted that I listened to the rep, made the much-needed change over to SiteMinder, and that I that have been and still am working with the rep

Minpunten:

There are no cons at this stage ... We have a Wix website and used two of their "preferred" channel managers (they "sacked Myallocator who were really good and then contracted with HotelRunner, who were an absolute nightmare to work with, for six months . The comparison goes without having to say anything more (read the above "Pros")

Reactie SiteMinder

6 jaar geleden

Hi Linda, Thank you for your great feedback. We are thrilled that you have had such a positive experience with your SiteMinder sales representative and our support team! Thanks again and please let us know if we can be of any assistance. Thanks, The team @ SiteMinder

Marlon
Reservations Manager in Belize
Horeca, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great channel manager & user-friendly

5,0 4 jaar geleden

Opmerkingen: The property I manage online is displaying live availability 24/7 across many channels, including Airbnb which is becoming a popular OTA. Room rates can easily be adjusted for specific periods. Overall this is one of best systems ever and very user friendly, which is very important.

Pluspunten:

It is so easy to setup; from adding a new channel to the mapping process. Rates can easily be configured for specific room types and channels, unlike others which are not so flexible.

Minpunten:

Does not have HBSi connectivity. Some channels such as Flight Centre, Apple Leisure Group/Mark Travel Corporation connect via HBSi and I am using Synxis for this.

Reactie SiteMinder

4 jaar geleden

Hi Marlon, First of all, thank you for letting us be part of your journey! And thank you for your thoughtful feedback. We're so pleased to hear that you find our systems efficient and user-friendly, and that you understand our passion for improving your service and customer experience everyday! Customers like you make it all worthwhile. We appreciate your feedback and will take to our product team as we are always looking to improve our user experience. So thanks for sharing, and thanks for trusting us to be your partner. All the best, Misha

Karol Samuel
CEO in VK
Horeca, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Just plain terrible

1,0 3 weken geleden Nieuw

Opmerkingen: We will be moving to something else as soon as we can. It's a disagrace from the company, their support and product teams

Pluspunten:

Nothing, it used to be a great channel manager and i'm wondering when it went so wrong

Minpunten:

Siteminder used to be a top channel manager. Now we have 12 hotels on it and CONSTANT overbookings from every channel - their support is just terrible, each single instance they copy paste their response (basically blaming each single individual channel) and completely washing their hands of any fault. Channel maanger that can't manage channels and blames them - go figure. Also, they flat out refuse to provide ANY logs. Whether it's to do with connectivity, user changes etc. It's quite simply a disaster, what happened with this once great product. We will be changing as soon as we can

Reactie SiteMinder

2 weken geleden

Hi Karol, We're truly sorry to hear about your frustrating experience with SiteMinder. Your feedback is extremely important to us, and we apologise for falling short of your expectations. Please allow us the opportunity to make things right for you. If you could kindly share your details with us at [email protected], we are committed to addressing your concerns and finding a resolution that satisfies you. Additionally, if you could provide more details as I couldn't locate your name in our system, it would greatly assist us in resolving your issues effectively. Once again, we apologise for any inconvenience caused and appreciate your patience as we work to improve our services. Warm regards, Ereena R.

Don
General manager in VS
Horeca, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

SiteMinder Proper is Good, GDS...not so much

5,0 4 jaar geleden

Opmerkingen: SiteMinder proper is a positive experience.

Pluspunten:

The flat fee makes it easy to budget and not have to analyze/verify/reconcile every month.

Minpunten:

The SiteMinder program works well. My praises for GDS by SiteMinder are less, as its major functionality flaw for me is that travel agent information does not load into my reservations, creating a nightmare to keep staff trained and abreast of how to work-around this major deficiency.

Reactie SiteMinder

4 jaar geleden

Hi Don, First of all, thank you letting us be part of your journey! And thank you for your thoughtful feedback. We're so pleased to hear that you find our products user-friendly and time saving, and that you understand our passion for improving your service and customer experience everyday! We are always looking feedback on how to improve so we'll be taking back your feedback to our product team. Thank you for taking the time to leave us your thoughts. In the meantime, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en_US We have more exciting updates coming in the meantime, so stay tuned and we hope that these improvements will make life easier for you, Don. Please let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner! All the best, Misha

Ines
Assistant Revenue Manager in VK
Horeca, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

The best product with the worst service

4,0 5 jaar geleden

Opmerkingen: It is amazing until there is an issue!

Pluspunten:

User friendly channel manager that links to the main partners. Efficient and fast communication. Very good tool to keep parity across the channels. Refresh restriction and rates as fast as our direct website. Functionalities are great!

Minpunten:

Support service! The tool is great until there is an issue. Then it become a nightmare to have things done. Even the smallest request seems to difficult to execute. Also, it would be amazing if Siteminder would be able to apply seasons to the rate plans.

Reactie SiteMinder

5 jaar geleden

Hi Ines, First of all, thank you so much for taking the time to leave us a review. We really appreciate your insightful feedback and always take your suggestions to heart. I'm sorry to hear that your experience with us didn't live up to our usual standards. Many of our 30,000 customers enjoy contacting us so to learn that this wasn't the case for you was disappointing. I wanted to let you know that seasonal rate plans are a possibility for you listed under your "inventory" tab. Using the "bulk update" tool, you can apply a seasonal rate plan to a specific room according a predetermined date range of your choice. Once this is activated, the rate plan will automatically switch on/off according to the dates you have set. Hopefully this helps you apply seasonal rate plans to The Set Hotels but please don't hesitate to reach out if you're still having trouble! All the best, Lauren