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PawLoyalty Pro Software

PawLoyalty Pro Software

Wat is PawLoyalty Pro Software?

PawLoyalty is meer dan alleen software. Het verbetert je omzet en marketingprocessen (leadtracking, geautomatiseerde e-mailmarketing, plannen van terugbellen), biedt inzicht in de dagelijkse activiteiten en de bijbehorende arbeidskosten (realtime tracking van voeding/medicijnen/activiteiten en rapportage) terwijl de klantervaring wordt verbeterd (mobiele app van de klant, sms'en/e-mailen van rapportkaarten, enquêtes en beoordelingen op Yelp/Google).

Geautomatiseerd e-mailmarketingsysteem om meer leads om te zetten en je verkoopteam te helpen zijn pijplijn te bekijken.

Wie gebruikt PawLoyalty Pro Software?

Er wordt gewerkt met nieuwe bedrijven tot aan de beste franchisesystemen (Dogtopia, Wag Hotels, Pappys Pet Lodge, etc). Klanten bieden doorgaans accommodatie, dagopvang, verzorging en training, en zijn groeiende klanten.

PawLoyalty Pro Software Software - 1
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PawLoyalty Pro Software Software - 4
PawLoyalty Pro Software Software - 5

Twijfels over PawLoyalty Pro Software? Vergelijk met een populair alternatief

PawLoyalty Pro Software

PawLoyalty Pro Software

4,6 (62)
US$ 70,00
maand
Gratis versie
Gratis proefversie
43
5
4,5 (62)
4,6 (62)
4,7 (62)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 20,00
maand
Gratis versie
Gratis proefversie
123
49
4,6 (5.614)
4,7 (5.614)
4,7 (5.614)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over PawLoyalty Pro Software

Gemiddelde score

In totaal
4,6
Gebruiksgemak
4,5
Klantenservice
4,7
Functies
4,6
Prijs-kwaliteitverhouding
4,6

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Anthony
Anthony
Brand Manager in VS
Geverifieerde LinkedIn-gebruiker
Consumentendiensten, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Innovative and User Friendly Software

5,0 7 jaar geleden

Pluspunten:

The software is very flexible and easily adapts to the different services and rules we have at 50 plus locations. The interface is super intuitive and simple to use for our employees. We also enjoy features such as automatic payments with our new membership program, data/pass sharing between multiple locations and the NPS survey integration.

Minpunten:

The only major cons are the growing pains that they are experiencing with such rapid growth. Development time can be slow at times and transferring data from existing Point of Sale systems can be a pain depending on the system transferring from.

Debbie
General Manager in VS
Consumentendiensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Software upgrade

5,0 3 jaar geleden

Opmerkingen: We have been using the same old system for over 20 years….when we Started the process of looking for a major system upgrade, we were very specific in what we needed to sustain and grow our business. Pawloyalty software program matched what we needed, and more! The implementation and constant communication with their team and ours has been great. It’s been two years and we are still constantly finding more ways to utilize their programs to help us grow!

Pluspunten:

When we upgraded to Paw Loyalty, we never realized how antiquated our system was. We are much more efficient, we haven’t even been able to use all the great features yet, we’re working on implementing the marketing portion of Paw Loyalty, which will help grow our business. The best thing is that we no longer need a credit card machine, I have to do is press “charge”!

Minpunten:

I believe that our system is it pretty complicated for a simple implementation. So software updates and creations are always being implemented. We appreciate the team in place at Pawloyalty…they are very responsive

Roncy
Owner in VS
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

Do not buy in to this software

1,0 8 jaar geleden

Opmerkingen: There are no pros but cons are many. Our experience with this software:
1) We did not have a good training experience, no response during initial period, software db conversion was a nightmare. Examples of the conversion nightmare were: ALL of the pets were converted to Jack Russell Terriers, no breeds, colors, veterinarians, etc were in any alpha order. Rather than alpha, all were in a nonsensical order which increased company costs for the insane amount of hours that we had 2 employees working on adding client info that should have converted.
2) Correspondence was scant at best. They rarely responded to emails and did not bother to offer assistance. However, I did hear from them when they needed a new cc to pay the monthly fee. We did not renew at this point as after spending July-Nov 2014 trying to just get the db and basic functions to work - we made the decision to cancel.
3) Once we canceled we were immediately locked out of the system. I requested assurance that our company's db was wiped from PawLoyalty and the exact email:
Hi Roncy, thank you for taking the time to give us feedback on how we can improve our product and processes, I really appreciate it; we will take that feedback and use it to create a better customer experience.
I have deleted your company database from our Microsoft data center servers. This means that your company profile and all associated pet/customer data is also permanently removed. We wish you the best and hope that you have a great Holiday Season.
Happy Holidays!
4) Since then, 7/27/15, we received an auto generated email reminder from the PawLoyalty system proving that our company's db information has not been removed from PawLoyalty's system. I immediately emailed them on 7/27/15, regarding this issue and to delete our company db information, again with no response.
5) The final straw - and reason to finally write this review, was from 9:50pm 1/12/16 thru 3:36am 1/13/16, we received OVER 2000, yes 2000, auto generated emails from the PawLoyalty system. This once again proves that our db was never removed and shows a major flaw in their system. We could not use our email due to the MASSIVE amount of incoming emails from the PawLoyalty system!
We received an email apology for the 2500+ email surge we endured with the assurance that our database was deleted. In addition, today PawLoyalty sent our company a pizza/salad/soda lunch as a good faith apology. Assurances noted and apologies accepted.

Carmela
Owner in VS
Vrije tijd, reizen en toerisme, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Pet care industry

5,0 3 jaar geleden

Opmerkingen: Impressed!

Pluspunten:

[SENSITIVE CONTENT] is an amazing marketing and technology guru. He is brilliant, helpful, and most generous with his time and assistance!

Minpunten:

Weekend support needed. Team members could return calls faster.

Reactie PawLoyalty

3 jaar geleden

Thanks for the review Carmela, we really appreciate your business and have loved working with you to streamline and grow your business. For your weekend support, remember to use the weekend real-time text line instead of submitting a ticket. That way you will get the fastest response vs having to wait until Monday.

Karin
Chief Executive Officer in VS
Professionele training en coaching, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Stellar - Exactly what we needed!

5,0 3 jaar geleden

Pluspunten:

PawLoyalty is easy to use and has all the features we need. The customer service is amazing as well, and if I don't know how to do something, I get an immediate response and solution to my problem. I am thrilled that I was able to find an all-encompassing software, with such a great team behind it!

Minpunten:

So far so good. My biggest concern is tracking all of our "grandfathered-in" clients and ensuring we continue to provide them the proper support, but I haven't seen anything to worry me yet.