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Rezdy
Wat is Rezdy?
Rezdy is 's werelds toonaangevende onafhankelijke boekings- en distributieplatform voor rondleidingen en attracties. Neem de controle over je bedrijf door online boekingen in realtime mogelijk te maken, je middelen met één klik op de knop te beheren en verbinding te maken met enkele van 's werelds grootste reisnetwerken zoals TripAdvisor en Expedia. Krijg ondersteuning van wereldklasse van je toegewijde klantensuccesspecialist die je graag helpt met het opzetten van je producten, prijzen en kalenders. Kijk hoe Rezdy je vandaag nog kan helpen!
Wie gebruikt Rezdy?
Rezdy is ontworpen voor aanbieders van excursies, activiteiten en attracties, maar ook voor cruises, shuttlebussen, charters en autoverhuurbedrijven.
Twijfels over Rezdy?
Vergelijk met een populair alternatief
Rezdy
Andere goede alternatieven voor Rezdy
Reviews over Rezdy
Very Good Software bad support
Opmerkingen: Overall: we have a serious situation going on, and it seems they couldn't care less. It is jeopardizing the entire company. We had to build a task force on a Sunday to try to organize things manually to minimize all the problems caused by the system.
Pluspunten:
It is a very complete solution for tours and activities. Once you understand how it works, it is a very good way to prepare your company for growth.
Minpunten:
We warned Rezdy many times about a problem when Brazil should get into Daylight Saving Time. The Brazilian government stated that in 2019 the DST would be postponed in 2 weeks. Sessions had wrong times and iit would not be available in Expedia for the same reason. The support team used to be very attentive to our demands, but there has been a sudden change in behavior lately. We are a big company with more than 1,000 bookings/month, and Rezdy's lack of support is compromising the entire company. Activities and transfer are booked at a certain time, but the document sent to the passengers states a different time and sometimes a different day! Clients are feeling suspicious about this change in times and dates, even if we explain that it is a system's problem. Pick up times in tours have been changed automatically and clients are getting impatient about that. We have been trying to receive and urgent answer from the support team, even calling them, but no answer. This is completely awkward, considering their previous behavior (answering promptly). Some of our suggestions are to create sessions 1 year long (not 6 months), create a way to make multiple language versions of the same product (not having to clone many times) and create subdivisions for the product description (ITINERARY, INCLUSIONS, EXCLUSIONS, KNOW BEFORE YOU BOOK ETC.)
Reactie Rezdy
6 jaar geleden
Hello there Leo, Thank you so much for your feedback. I am sorry you had such a difficult with your daylight savings time changes. I'm sure that has been a challenge. Unfortunately, most of this was something that was out of our hands and was due to your government making those changes to their process. We had bubbled your urgent request up to our dev team but much of the issue was due to the fluctuation from the Brazilian government and we weren't able to make the adjustments to your sessions as quickly as you had requested. I do apologize for any frustration this may have caused. As far as your other suggestions/requests, rest assured we are continuing to make changes to our system and do roll out updates often. Many of these updates are based on the suggestions of our suppliers/customers so please know your requests have been heard. Please stay tuned for continued roll out's of new and exciting features coming soon!
Eerder overwogen alternatieven:
A very good softwork, but It needs some improvments.
Opmerkingen: It's an overall very good soft work, with very strong payment, remainder, and many more features. But it will be very nice to have an account manager in which I could inform in case of a problem.
Pluspunten:
Payments Reminders Online booking Reports
Minpunten:
Some times I need to speak with a person online and share my screen to solve a problem. This is not possible, and on some occasions, it will save me a lot of time.
Reactie Rezdy
7 maanden geleden
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you find our software and features to be beneficial for your business. Unfortunately, we don't currently offer screen sharing options, however, please note that our live chat support allows you to upload screen shots and files within the chat so you can better display the issue you're facing. In the meantime, if you encounter any challenges or have specific issues, please do not hesitate to reach out to our customer support team. Regards, Team Rezdy
Eerder overwogen alternatieven:
Great software for tour operators
Opmerkingen: Our entire business is based on Rezdy. There is room for improvement but overall it's a solid program. The customer service was much better when it was available by phone, but I understand that may not be sustainable.
Pluspunten:
Once you get used to it, it's very functional
Minpunten:
There is no Drop-off location, it should filter by all reservations by default on the dashboard, not able to customize texts, limited itinerary function
Eerder overwogen alternatieven:
Disaster for a busy business
Opmerkingen: Terrible! Overbooking, Calendar function not working, Birth dates customers entered were showing as born in 1800, online booking was kicking customers out after they entered all their info, there are so many issues you can not list them all. This is all something that began in May 2020 after using the system since 2018 without too many issues but when they started it was a complete malfunction on all fronts.
Pluspunten:
It was good for a while but it started malfunctioning in ever aspect of the software. Nothing could be done by customer service. I have tried for months with them not being able to fix the multiple problems within their system
Minpunten:
Lack of customer service. Malfunctioning software.
Reactie Rezdy
4 jaar geleden
Dear Blossom, I am really sorry to hear about your recent experience with Rezdy regarding an ongoing issue with the set-up. I believe our customer service has already been in touch with you and we have been able to resolve some of the issues, while others are still in the process. Your feedback on the features that are currently not available on Rezdy is really valuable to us and we will make sure this is addressed to the right teams, based on the support ticket raised by you. If you do need any further assistance, please feel free to reach out to our customer service team directly. Kind Regards Hemant Malhotra Customer Services Manager
Easy To Use for Beginners
Opmerkingen: I have found it easy to use, features that are easy to understand and activate, very helpful and ast response time of their customer servie agents.
Pluspunten:
Easy to use for those not an expert on Rezdy and very helpful and fast response time their customer service agents.
Minpunten:
Some features like creating invoices that are tailor made to a particular business not yet active in Rezdy.
