Rezdy

Very Good Software bad support

Opmerkingen: Overall: we have a serious situation going on, and it seems they couldn't care less. It is jeopardizing the entire company. We had to build a task force on a Sunday to try to organize things manually to minimize all the problems caused by the system.

Pluspunten:

It is a very complete solution for tours and activities. Once you understand how it works, it is a very good way to prepare your company for growth.

Minpunten:

We warned Rezdy many times about a problem when Brazil should get into Daylight Saving Time. The Brazilian government stated that in 2019 the DST would be postponed in 2 weeks. Sessions had wrong times and iit would not be available in Expedia for the same reason. The support team used to be very attentive to our demands, but there has been a sudden change in behavior lately. We are a big company with more than 1,000 bookings/month, and Rezdy's lack of support is compromising the entire company. Activities and transfer are booked at a certain time, but the document sent to the passengers states a different time and sometimes a different day! Clients are feeling suspicious about this change in times and dates, even if we explain that it is a system's problem. Pick up times in tours have been changed automatically and clients are getting impatient about that. We have been trying to receive and urgent answer from the support team, even calling them, but no answer. This is completely awkward, considering their previous behavior (answering promptly). Some of our suggestions are to create sessions 1 year long (not 6 months), create a way to make multiple language versions of the same product (not having to clone many times) and create subdivisions for the product description (ITINERARY, INCLUSIONS, EXCLUSIONS, KNOW BEFORE YOU BOOK ETC.)

A good solution for small-mid companies

Opmerkingen: In general, the experience is good: the only thing is that I cannot change some words in the Spanish interface, and the product descriptions could have more fields, but in general, it fulfills its purpose well.
Its integration with Stripe is very good, which does not make it necessary to enter to the platform for the issue of refunds.

Pluspunten:

I come form Bókun: Rezdy is more flexible customizing reservation options. We are a Travel Agency creating our own products with very local providers, and sometimes we have events tickets, train tickets, hotels, and we mix it together... at the moment, Rezdy solve each of my issues.

Minpunten:

As I said, we come from Bókun... I miss a lot the online site creator (wich is a Duda white label integration). Rezdy with this will be unbeateable for me!

Overwogen alternatieven: Xola, Rezgo en Bókun

Redenen om voor Rezdy te kiezen: The flexibility of customizing different reservation options for different products

Overgestapt van: Bókun

Redenen om over te stappen op Rezdy: The flexibility of customizing different reservation options for different products

Disaster for a busy business

Opmerkingen: Terrible! Overbooking, Calendar function not working, Birth dates customers entered were showing as born in 1800, online booking was kicking customers out after they entered all their info, there are so many issues you can not list them all. This is all something that began in May 2020 after using the system since 2018 without too many issues but when they started it was a complete malfunction on all fronts.

Pluspunten:

It was good for a while but it started malfunctioning in ever aspect of the software. Nothing could be done by customer service. I have tried for months with them not being able to fix the multiple problems within their system

Minpunten:

Lack of customer service. Malfunctioning software.

Overwogen alternatieven: FareHarbor

Redenen om voor Rezdy te kiezen: PeekPro was not as diverse as Rezdy claimed to be.

Redenen om over te stappen op Rezdy: They appeared to be the most flexible for my business.

Implementing Rezdy is the best decision we ever made

Opmerkingen: Massive reduction in time spent on bookings management, I would say upward of 90%. This results in massive savings in money of course. By automating our booking process we have also (almost) completely eliminated mistakes with bookings. No more double-bookings, incorrect names etc. In over 7 years of using Rezdy we haven't had a single booking mistake.

Pluspunten:

Ability to automate bookings and payment. Once set up to our needs, it is almost completely hands-off. Things like payment reminders make management of bookings so much simpler.

Minpunten:

It really needs multi-currency support, ie. that tour operators can price tours in different countries in local currency.

Overwogen alternatieven: Checkfront en Bókun

Redenen om over te stappen op Rezdy: We did seriously consider Checkfront, but Rezdy had all the same features and benefits and was an Australian company like ours so we went with that. It's been the best decision we've ever made, it's completely changed our entire booking management.

The best B2B tour booking software

Opmerkingen: We used Rezdy both directly and through an API for booking tours. The API bookings were done through our web app and the direct ones were done by our agents. In both cases, the bookings went through without any issues. Rezdy was one of the rare booking systems that we used that we did not have any issues using. I would definitely recommend Rezdy to everyone who wants to have a beautiful and working tour booking software. Additionally, Rezdy comes with a marketplace where you can easily find operators you want to use, eliminating the need of doing much research on that end.

Pluspunten:

It is incredibly well made. Unlike most of the tour booking software out there, Rezdy is easy to set up, navigate, and use. The user interface is polished, the booking process is simple and straightforward, and the API is very well documented.

Minpunten:

The only drawback for me was the price, but seeing how well made Rezdy is, I can understand that the price would be high.