Wij helpen bedrijven al 17 jaar
betere software te kiezen
Kickserv
Wat is Kickserv?
Kickserv, het platform voor huishoudelijke diensten, is opgericht door een eigenaar van een servicebedrijf en gebouwd met het oog op jouw HVAC-bedrijf. Beginnend vanaf $ 59/mnd voor een volledig functioneel account zit je altijd goed. Je website kan worden gebouwd met het leadformulier om leads direct in Kickserv op te nemen, e-mails naar al je leads te automatiseren, promotiecampagnes naar je klanten te sturen, schattingen te geven, projecten te plannen, werk te factureren, over je bedrijf te rapporteren en in je boekhoudplatform naar keuze, momenteel Xero of Quickbooks, te integreren.
Wie gebruikt Kickserv?
Het servicebedrijf dat op papier gebaseerde processen wil elimineren, meer leads wil converteren, leads en kansen beter wil volgen en benutten, de controle wil krijgen over projectplanning en de facturering en incasso van geld wil stroomlijnen.
Twijfels over Kickserv?
Vergelijk met een populair alternatief
Kickserv
Andere goede alternatieven voor Kickserv
Reviews over Kickserv
What did we do without Kickserv?
Excellent functionality and ease of use
Opmerkingen: Kickserv offers us the opportunity to quickly reschedule and update work orders in real time. The Quikbooks integration saves us time and money because we only enter customer info once.
Pluspunten:
Kickserv enabled us to scale up the business and offers us excellent tracking for billing, communication, and customer service.
Minpunten:
There are no issues or downside for my company.
Reactie KickServ
6 jaar geleden
Thank you Ted. Your loyalty and willingness to take a moment to give us feedback is worth a lot to us. I hope it also helps others. Cheers!
Eerder overwogen alternatieven:
Great for One Tech
Opmerkingen: I enjoy using the product from my desk and the tech doesn't have any complaints from the app.
Pluspunten:
I like that i can invoice the job with clear notes and history to the clients from my tech. Scheduling is easy.
Minpunten:
Wish there was a way to alert the tech out of the app. I review a work order and see I need more notes or need him to advise on a part # so that I can quote. I have no way to tell him this other than to copy the notes and email him separately.
Reactie KickServ
3 jaar geleden
Thank you for the wonderful review, Jennifer. I know the idea of two way communication within Kickserv, among employees, has been kicked around. I'll be sure to pass the feedback up the ladder. :)
Lack of response to concerns. Converted us to new platform a day early while open.
Opmerkingen:
Our experience with this software was average until the migration from SSK to Kickserv.
1) Our migration was scheduled for the evening of 2/2/17 but instead was run during the morning.
2) This resulted in us not being able to access our entire database for the entire workday. We lost customers and business as a result.
3) The only response we have gotten from Kickserv is "Sorry about the confusion".
4) Responses to issues about the new platform are not helpful and delayed.
5) Cannot upload certain file-types as attachments (Old SSK allowed anything)
6) Editing estimates does not work correctly
7) There are problems with payment capturing in Kickserv. Kickserv seems to ignore some line items.
8) When asked how to permanently complete tasks for re-occurring jobs, the only response I got was "Let me see if I can explain how to do this one".
9) None of our questions or issues have been resolved.
Pluspunten:
drag and drop capabilities
Minpunten:
Since switching over to the new platform, there are issues with billing and attaching. Customer support is not helpful
Reactie KickServ
8 jaar geleden
The experience you had with the migration of your account was very unfortunate. Having your system not available during your working hours is a serious issue and we apologize for that error. We did work with your co-worker on the phone to handle the major issue which was mainly getting the sync working successfully again. To acknowledge some of your comments here we currently don't restrict file types. I have requested for your company to send us any file types that seem to not upload. Also, with the issues of editing estimates and capturing certain line items we are not aware of any issues and appreciate any specific feedback on these issues through the normal lines of support at any time. We will clarify with you on what occurred exactly with your earlier question via our support lines of how to complete tasks for re-occurring jobs. We very much appreciate your loyalty with us and hope we can make up for the disruption to your business as we move forward.
Eerder overwogen alternatieven:
Kickserv Review
Opmerkingen: Kickserv allows us to go semi paperless and cuts out time from dispatch to accounting.
Pluspunten:
The ability to store everything together.
Minpunten:
It did not integrate with QuickBooks Online as we had hoped. It integrates with it, but not everything transfers.
Very easy to use and many functions
Pluspunten:
The ease of use to quote, schedule, close and invoice jobs is seamless and very easy to learn and teach to our 17 field techs.
Minpunten:
We are getting into 200 - 2MM size construction jobs and we find the progress billing feature is not yet available
