Cloud Predictive Dialer
door 3CLogic4 / 5 7 beoordelingen
Wie gebruikt deze software?
Inside sales, help desk, customer service, telemarketing, collections, fund raising, political campaigns, finance, insurance, healthcare, e-commerce, education, non-profit, energy, retail.
Gemiddelde scores7 beoordelingen
- In totaal 4 / 5
- Gebruiksgemak 4 / 5
- Klantenservice 4 / 5
- Functies 3.8 / 5
- Waar voor je geld 3.7 / 5
- Gratis versie Nee
- Gratis proef Nee
Geïnstalleerd - Mac
Cloud, SaaS, Web
Geïnstalleerd - Windows
24/7 (contact met medewerker)
- Opgericht in 2005
Over Cloud Predictive Dialer
Manage inbound, outbound, blended or multi-channel communications using 3CLogics Cloud Contact Center Solutions.
Optimize internal and external communication, as well as customer engagements, with features including: intelligent IVR and multi-channel ACD, predictive dialer, call-recording, dynamic scripting, text-to-speech and extensive reporting and analytics.
3CLogic includes Computer Telephony Integration (CTI) and deep integration with ServiceNow, Salesforce and Microsoft Dynamics.
Functies van Cloud Predictive Dialer
- Automatisch nummers kiezen
- Leads beheren
- Oproepen opnemen
- Oproepen rapporteren
- Predictief kiezen
- Preview dialer
- Progressief kiessysteem
- Campagnespecifieke beller-ID
- Controle van oproepen
- Leads beheren
- Leads vastleggen
- Naleving van FCC-richtlijnen
- Naleving van FTC-richtlijnen
- Oproepen doorsturen
- Oproepen opnemen
- Planning voor terugbellen
De nuttigste reviews van Cloud Predictive Dialer
Beoordeeld op 12-10-2017
Simple to use auto dialer for your call center
Opmerkingen: This is great for a mid to small size business, I don't think it would handle a larger organization quite as well but barring that it's a great tool.
Pluspunten: so working in the healthcare industry we needed some software that was able to call patients to inform them when they needed either new medications or an update in the coverage, this program made our jobs so much easier by eliminating a daily task thus allowing our employees to focus on tasks that could have been easily automated.
Minpunten: it takes a while to program exactly what you need and there's a bit of a learning curve but other than that no complaints.
Beoordeeld op 9-11-2017
Used this autodialer in my call center that I had several agents I was managing
Opmerkingen: Got to assure dials per hour and monitored my agents
Pluspunten: Its cloud based so it pay as you go pay as you grow, This is scalable as your company grows, There is no hardware to maintain. Its a predictive but you lay down business rules
Minpunten: It is a little pricey but worth the cost. Sometimes it very fast it brings up next call to fast but you can change the business rules
Beoordeeld op 10-12-2017
Use can be endless
Pluspunten: We enjoyed using this product in our call center environment. It allowed for multiple uses without lagging.
Beoordeeld op 31-3-2016
great customer service and account reps
Opmerkingen: When we were deciding between contact center softwares, we chose 3C because a reference we spoke to really recommended their customer service. Two-ish years later and that is still true--the tech support as well as our account rep are really great, very quick to respond to our issues and dedicated at solving them. We have in-office and remote staff and 3c is helpful with both. They are also very diligent at letting us know when software updates are being pushed, which is helpful for us as we work in several time zones. The two main issues I have with it are the admin interface which is not easy to navigate and the knowledge base which does not have search functionality.
Beoordeeld op 15-3-2015
3C Logic - call center dialer
Opmerkingen: We were able to launch our call center project within days. The software was intuitive and easy to get running. Areas where we had difficulty the customer service team was available immediately to answer questions on the fly. This was critical, as we had a team live and needed support outside regular hours. All 3C Logic team members were there when needed. Even during training on a Sunday! So impressed with the training and support. We were never alone. It is a great tool; all the features we needed for an excellent value. Fast implementation. We were able to meet our client needs quickly. Very professional experience.