Wat is Sprout Social?
Sprout Social biedt oplossingen voor betrokkenheid, publicatie, analyse, luisteren en rapportage op sociale media voor toonaangevende bureaus en merken, waaronder Loews Hotel, NBC Universal, Macys, Chipotle en Sony. Sprout is beschikbaar via webbrowser, iOS en Android en stelt merken in staat sociaal beheer te vereenvoudigen, samen te werken tussen teams en een uitzonderlijke klantervaring te bieden. Sprout Social ondersteunt Facebook, Twitter, Instagram, LinkedIn en Pinterest.
Wie gebruikt Sprout Social?
Sprout helpt bureaus en bedrijven – zowel grote als kleine – om echte bedrijfswaarde uit sociale media te halen door middel van effectieve tools voor betrokkenheid, publicatie, luisteren en analyse.
Waar kan Sprout Social worden geïmplementeerd?
Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel)
Over de leverancier
- Sprout Social
- Gevestigd in Chicago, VS
- Opgericht in 2010
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten
Talen
Engels, Frans, Italiaans, Portugees, Spaans
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Over de leverancier
- Sprout Social
- Gevestigd in Chicago, VS
- Opgericht in 2010
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten
Talen
Engels, Frans, Italiaans, Portugees, Spaans
Video's en afbeeldingen van Sprout Social
Vergelijk de kosten van Sprout Social met soortgelijke producten
Functies van Sprout Social
Alternatieven voor Sprout Social
Reviews over Sprout Social
Tara C.
Overwogen alternatieven:
Dashboard Metrics and Report Generation Make My Job Easy
Opmerkingen: I really like the customer service experience I've had here. I'm very new to YouTube from a marketing standpoint, and Sprout gave me a lot of resources to learn.
Pluspunten:
I work in marketing and report to professionals who don't have as much marketing expertise as me. Having a dashboard view of the social media statistics really helps me explain and analyze the significance of changes.
Minpunten:
The software itself is tough to navigate. Things change around a lot, and that makes it difficult if you present metrics on screen share.
Loretta B.
Overwogen alternatieven:
Good Software for Data Analytics
Opmerkingen: We have been bounced around from account manager to account manager which has been unfortunate as we haven't been able to optimize things very well or probably get the most out of the product. We don't really use the listening tools and I think that is partly because we don't quite know how to set it up. That seems to be a BIG selling point for them but we aren't big on Twitter so that appears to not help us much. As a community manager I would prefer better ways to track sentiment, track engagement metrics, and pull better insights per post on engagement % to see how that effects reach and other data points. But since we don't use Twitter at the moment we seem to miss out on a lot of their focus areas.
Pluspunten:
The data we are able to get from Sprout is fantastic. They recently added an inbox activity tracker which has been a game changer for engagement management. Being able to get an export of all of our post data too is phenomenal. WAY better than trying to pull things directly from each app.
Minpunten:
Not being able to pull YouTube comment data is a big detractor. You also aren't able to not include some posts in reporting (for example we did a giveaway post on Instagram which skewed our entire metrics for the month). No one has TikTok data yet and I am not sure Sprout will be the first as they take a while to implement feedback (if at all).
Masego H.
Sprout social
Opmerkingen: Amazing
Pluspunten:
Sprout social has tons of amazing features that makes it very easy to use.
Minpunten:
The pricing; it was expensive compared to similar features
Cassie S.
Idea is great, follow through not so much..
Opmerkingen: I would say I'm pretty neutral about it. I was so excited about using them but if I could rewind time I never would have switched.
Pluspunten:
I manage 13 different social media accounts so I need scheduling software to keep up with everything! The majority of the reports on sprout are the same as you can find on your social media channel, but having everything in one place makes reports easier.
Minpunten:
We have had some issues with Sprout since we signed up and the customer service along with the follow-through has been less than ideal. First off you have no account manager, the guy who signed us up washed his hands of us the second he got the check. I found this out when we were having issues connecting our Instagram. After 2 MONTHS, yes 2 months, of talking to support and engineers none of which could help us solve the issue we finally spoke with someone who had an idea of what was going on. After a couple of hours on the phone with him, everything was all fixed, except it wasn't truly fixed. The next day we discovered that since they were having issues connecting our business FB to our business Instagram they just created another business page for us to connect it to. So now we have a business page out there that isn't ours that we can't get Fb to remove. In addition to this major issue we have has small ones such as not being able to post a gif, and not being able to post multiple photos to Instagram through the desktop. It seems the more we use Sprout the more we realize it is not up to par.
Geverifieerde reviewer
Overwogen alternatieven:
Aggregates our social media tasks into a single tool
Pluspunten:
We love the smart inbox for working through all of our customer engagement interactions across social platforms and across team members. It's easy to assign tasks to each other make sure that we don't drop any balls.
Minpunten:
We pay extra for the listening tools, which provide too many false positives and requires too much work to really be as helpful as we'd like.
