TeamDynamix
Wat is TeamDynamix?
One no-code platform for IT Service Management (ITSM), Project Portfolio Management (PPM) with Enterprise Integration & Automation (iPaaS). TeamDynamix is easy to use, own, and operate - all configured from screens without any coding or scripting.
The ITSM platform offers support for ITIL with an all-inclusive solution; incident/problem management, asset, change management, self-service portal, knowledge base, automation & workflow, and unlimited integrations.
White glove implementation.
Wie gebruikt TeamDynamix?
Organizations looking for a highly flexible platform with low admin overhead; configurable no-code with an enterprise integration & automation layer.
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TeamDynamix
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Reviews over TeamDynamix
Richard
Overwogen alternatieven:
Great tool with great people behind it.
Opmerkingen: The team is amazing. They listen to customers and work to constantly improve the product. It is great value for the money.
Pluspunten:
Ease of use. Powerful reporting. Team behind it.
Minpunten:
Mobile experience is not as feature rich as the desktop version and is not as easy to use.
brad
Overwogen alternatieven:
Great platform for service management needs
Opmerkingen: Ticket volume has increased, but so have user satisfaction scores. Time to resolve has decreased. More and more departments are seeking to use it for their own service management.
Pluspunten:
TeamDynamix makes tracking and reporting tickets and projects easy. It has multiple layers of built-in automation out of the box.
Minpunten:
The search features in TeamDynamix aren't the best. Currently, dashboards do not display data in real-time.
Beau
TeamDynamix for government Incident Management
Opmerkingen: From procurement to go-live, the process has been very smooth with TeamDynamix. The sales, implementation and support teams are great and very responsive. Probably the easiest roll out I've been a part of.
Pluspunten:
We liked that the product was a codeless solution and could be easily managed by one or two people. Our previous product required developers and was too large and cumbersome.
Minpunten:
There are a few features that are lacking, but the good news is that TeamDynamix reads and reacts to customer feedback. I've already seen a few of the items I wanted introduced in new version roll outs as well as listed in future releases.
Billie
Good tool, but PPM needs attention
Opmerkingen: Our initial relationship was very good, and they remain to be engaged with us. However, pricing has increased, and combined with the lack of their investment in PPM features this makes it more difficult to see TDX as our ultimate solution for PPM.
Pluspunten:
The project intake workflow process is very good. In combination with the Capacity Planner application, we are able to offer a user-friendly project request submission process and quickly assess, prioritize and resource projects. The Client Portal Applications has a lot of potential for interacting with project team members and stakeholders and could be a great way to manage projects outside of the client.
Minpunten:
Team Dynamix does not appear to invest as heavily in the PPM features as it does the ITSM features. This has resulted in the lack of some critical items necessary for modern project management. Card walls (boards) are severely lacking in functionality, and do not allow for successful implementation of agile-related concepts such as Kanban. Important features such as swim lanes and card aging are missing. A web view of card walls would also be useful. Also lacking is the ability to build custom portfolio dashboards that show the KPIs that are most relevant to your organization as well as timeline views.
Yohan
TDX ITSM & PPM Review
Opmerkingen: TDX is pretty solid and I believe helps a lot of work order processes and makes things a lot easier to use. I would also like to add. It would be nice to have a function that makes sending messages to bulk work orders a much easier process. Right now I have to go through many hoops to do this. But overall pretty solid system!
Pluspunten:
+ Easy-to-use interface + modern layout + Custom Desktop shortcuts
Minpunten:
- When opening a new work order it opens a new window instead of a new tab which clogs up my display with so many new open windows and it becomes hard to track work orders. I have to manually open work orders to new tabs by the right-click menu.
