Wat is TeamDynamix?

One no-code platform for IT Service Management (ITSM), Project Portfolio Management (PPM) with Enterprise Integration & Automation (iPaaS). TeamDynamix is easy to use, own, and operate - all configured from screens without any coding or scripting.

The ITSM platform offers support for ITIL with an all-inclusive solution; incident/problem management, asset, change management, self-service portal, knowledge base, automation & workflow, and unlimited integrations.

White glove implementation.

Wie gebruikt TeamDynamix?

Organizations looking for a highly flexible platform with low admin overhead; configurable no-code with an enterprise integration & automation layer.

Waar kan TeamDynamix worden geïmplementeerd?

Cloudgebaseerd
On-premise

Over de leverancier

  • TeamDynamix
  • Gevestigd in Columbus, VS
  • Opgericht in 2001

Ondersteuning voor TeamDynamix

  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Verenigde Staten

Talen

Engels

Over de leverancier

  • TeamDynamix
  • Gevestigd in Columbus, VS
  • Opgericht in 2001

Ondersteuning voor TeamDynamix

  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Verenigde Staten

Talen

Engels

Video's en afbeeldingen van TeamDynamix

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Vergelijk de kosten van TeamDynamix met soortgelijke producten

TeamDynamix

TeamDynamix

Geen prijzen verstrekt door leverancier
Gratis versie
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Geen prijzen verstrekt door leverancier
Gratis versie
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Geen prijzen verstrekt door leverancier
Gratis versie
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Functies van TeamDynamix

  • API
  • Aanpasbare rapporten
  • Aanpasbare sjablonen
  • Activiteiten volgen
  • Activiteitendashboard
  • Assets volgen
  • Auditbeheer
  • Beheer van IT-assets
  • Beheer van Service Level Agreements (SLA's)
  • Beheer van problemen
  • Beheer van supporttickets
  • Bestanden delen
  • Budgetbeheer
  • Communicatie via meerdere kanalen
  • Configuratiebeheer
  • Contract- en licentiebeheer
  • Controle van goedkeuringsbeheer
  • ETL
  • Gantt-/tijdlijnweergave
  • Helpdeskbeheer
  • Ideeënbeheer
  • Incidentenbeheer
  • Integratiebeheer
  • Integraties van derden
  • Interactie bijhouden
  • Kanban-bord
  • Kennisbankbeheer
  • Klantenportal
  • Kosten van voltooiing bijhouden
  • Levensduurbeheer van assets
  • Macro's/reacties via sjablonen
  • Markeren
  • Mijlpalen bijhouden
  • Percentage-voltooid bijhouden
  • Portefeuillebeheer
  • Priorisering
  • Probleembeheer
  • Projecten bijhouden
  • Projectplanning
  • Rapportage en analyse
  • Rapportage en statistieken
  • Rapportage/projecten volgen
  • Releasebeheer
  • Resourcebeheer
  • Risicobeheer
  • Samenwerkingstools
  • Servicecatalogus
  • Slepen en neerzetten
  • Taakbeheer
  • Taakvoortgang bijhouden
  • Ticketbeheer
  • Tijd en onkosten bijhouden
  • Toegangsopties/machtigingen
  • Veranderingsbeheer
  • Voor IT-project management
  • Waarschuwingen / Escalatie
  • Waarschuwingen/Meldingen
  • Workflowbeheer
  • Workflowconfiguratie
  • Zelfserviceportal

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C2 ATOM is a powerful online IT service management software, fully customizable to your operational performance enhancement needs.
Caspio is een toonaangevend platform met weinig code voor het bouwen van online databasetoepassingen zonder te hoeven programmeren.
Alloy Navigator is een oplossing die prachtig is ontworpen voor echte klanten, gecreëerd door echte IT-mensen zoals jij.

Reviews over TeamDynamix

Gemiddelde score

In totaal
4,3
Gebruiksgemak
4,1
Klantenservice
4,4
Functies
4,1
Waar voor je geld
4,2

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
45%
4
44%
3
9%
2
2%
Richard
Richard
Director of Client Services & Operations, ITS in VS
Geverifieerde LinkedIn-gebruiker
Hoger onderwijs, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Great tool with great people behind it.

5,0 4 maanden geleden

Opmerkingen: The team is amazing. They listen to customers and work to constantly improve the product. It is great value for the money.

Pluspunten:

Ease of use. Powerful reporting. Team behind it.

Minpunten:

Mobile experience is not as feature rich as the desktop version and is not as easy to use.

Clayton
Asst. Dir. Learning Technologies in VS
Schoolleiding, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

TD from an ed-tech perspective

4,0 4 maanden geleden

Opmerkingen: Adopting TD has allowed us to mature as an organization.

Pluspunten:

Keeping all communications in a single place on a request is a must. Having a self service portal and knowledge base has helped campus tremendously. I appreciate that it was designed to be flexable and understand the unique needs of higher education.

Minpunten:

It does not function very well on mobile. If you do not set up custom reports, it is easy to "loose" requests as they change states. It would be nice if there were a way to force ticket tasks. i.e. ticket could not be sent to another person or closed until a task was completed first.

Billie
Lead Project Manager in VS
Informatietechnologie en -diensten, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Good tool, but PPM needs attention

3,0 2 jaar geleden

Opmerkingen: Our initial relationship was very good, and they remain to be engaged with us. However, pricing has increased, and combined with the lack of their investment in PPM features this makes it more difficult to see TDX as our ultimate solution for PPM.

Pluspunten:

The project intake workflow process is very good. In combination with the Capacity Planner application, we are able to offer a user-friendly project request submission process and quickly assess, prioritize and resource projects. The Client Portal Applications has a lot of potential for interacting with project team members and stakeholders and could be a great way to manage projects outside of the client.

Minpunten:

Team Dynamix does not appear to invest as heavily in the PPM features as it does the ITSM features. This has resulted in the lack of some critical items necessary for modern project management. Card walls (boards) are severely lacking in functionality, and do not allow for successful implementation of agile-related concepts such as Kanban. Important features such as swim lanes and card aging are missing. A web view of card walls would also be useful. Also lacking is the ability to build custom portfolio dashboards that show the KPIs that are most relevant to your organization as well as timeline views.

brad
Director, Computing and Support Services in VS
Hoger onderwijs, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Great platform for service management needs

5,0 3 maanden geleden

Opmerkingen: Ticket volume has increased, but so have user satisfaction scores. Time to resolve has decreased. More and more departments are seeking to use it for their own service management.

Pluspunten:

TeamDynamix makes tracking and reporting tickets and projects easy. It has multiple layers of built-in automation out of the box.

Minpunten:

The search features in TeamDynamix aren't the best. Currently, dashboards do not display data in real-time.

Paul
Lead Apple Technician in VS
Hoger onderwijs, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Good overall

4,0 4 maanden geleden

Opmerkingen: It is mostly positive. It has been relatively quick and the ability to upload documentation and images is very nice. One thing that bugs me is that attachments open in new windows/tabs and I don't see an option to set how you'd like that to happen. It would be nice to have a document always open in a new window. It would also be great if I could set tickets to open in a new tab instead of new windows but I don't see that as an option either. The workflow overall is pretty good and writing reports is pretty powerful yet simple. The day-to-day ease of use could be improved though. Also, support for high-efficiency HEIC images would be great. JPEG and PNG are good but a lot of newer phones shoot in HEIC by default. It would also save some space with attachments.

Pluspunten:

The ease of entering most information is very nice. The fact that we can route things pretty efficiently is also quite nice because we can route things to another user or group/responsibility easily. Integration options are pretty good and the fact that it supports our Single sign-on method for increased security is a plus.

Minpunten:

It isn't always as flexible as IT needs it to be. It is not possible to have a requestor and recipient which would be a great help. Many of our users have office managers or assistants that submit work orders/tickets on behalf of the user experiencing an issue or requesting a service. Having the ability to have a requestor and recipient specified in TDX would be awesome. We also don't have an easy way to split tickets as the system is currently implemented. For example, we often have users submit requests to have say five PCs set up but our workflow requires we have one ticket per device for proper tracking. This becomes a greater issue when users need equipment repaired. It may be a bit of a limitation of how we are implementing things but simply copying the work order requires we adjust multiple pieces of content or triggers a workflow for which users need re-approve tickets since there are charges for some services and not others. The ability to clone tickets with the approval status still in place would be a great option for situations where the requestor has already approved the charges for the work on the main ticket. I would also really like to see an option to require data fields at specific steps in the ticket workflow. Currently, this seems very limited. For instance we can require someone to enter their phone number and location but we can't require the technician fill out the solution or resolution method for the ticket when they are resolving/closing tickets.