Cherwell

Cherwell

door Cherwell Software

Wie gebruikt Cherwell?

Voor servicedeskprofessionals die op zoek zijn naar een volledig geïntegreerd systeem dat gemakkelijk kan worden aangepast om ITIL en aangepaste werkstromen te automatiseren. Perfect voor bedrijven die meer dan 1.000 eindgebruikers ondersteunen.

Wat is Cherwell?

Cherwell Asset Management is ontworpen voor organisaties die flink willen besparen op hun uitgaven voor softwarelicenties, IT-overhead en software-auditrisico. Door alle gegevens met betrekking tot hardware- en software-inventaris, toepassingsgebruik, licentierechten en IT-aankopen te integreren, kun je IT-investeringen van aankoop tot einde naadloos volgen en beheren, en kun je Excel-spreadsheets achterwege laten.

Cherwell - Details

Cherwell Software

https://www.cherwell.com

Opgericht in 2004

Cherwell - Prijsoverzicht

Cherwell heeft een gratis versie maar biedt geen gratis proefperiode. Cherwell betaalde versie vanaf US$ 150,00/maand.

Beginprijs

US$ 150,00/maand

Gratis versie

Ja

Gratis proef

Nee

Implementatie

Cloud, SaaS, Web

Geïnstalleerd - Windows

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van Cherwell

IT-asset management software
Auditbeheer
Compliance bijhouden
Configuratiebeheer
Contract- en licentiebeheer
Inkoopbeheer
Kosten bijhouden
Leveranciersbeheer
Onderhoudsbeheer
Voorraadbeheer
Vorderingenbeheer
Assets volgen
Beschikbaarheidsbeheer
Configuratiebeheer
Contract- en licentiebeheer
Incidentenbeheer
Probleembeheer
Projectbeheer
Veranderingsbeheer
Versie- en implementatiebeheer
Zelfserviceportal
Budgettering
Dashboard
Mijlpalen bijhouden
Portefeuillebeheer
Projectplanning
Rapportage en analyse
Resourcebeheer
Samenwerking
Taakbeheer
Tijd en onkosten bijhouden
Veranderingsbeheer
Vereistenbeheer

Reviews van Cherwell

5 van 149 reviews worden weergegeven

In totaal
4,4/5
Gebruiksgemak
4,3/5
Klantenservice
4,3/5
Functies
4,4/5
Waar voor je geld
4,4/5
Douglas F.
IT Tech Support Specialist
Hoger onderwijs, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 21-5-2020

"Very effective ticketing system"

Opmerkingen: Cherwell Service Management has been a very effective ticketing system for our operation. It rewards inquisitive users who have some experience with SQL queries. It integrates with our email system, so we end up receiving and answering email inquiries from our user community through the Cherwell interface. It gives good reporting, and good statistics, although the reporting requires some effort to access. It has been a good system for my organization

Pluspunten: Customization of searches; use of an SQ-like search format to build queries that can then be saved and reused

Minpunten: Requires some level of training in order to increase personal customization. Occasionally have multiple people working on the same tickets, so some tickets get resolved with ineffective solutions while others are working on them. Reporting requires some effort to access.

  • Bron van de reviewer 
  • Beoordeeld op 21-5-2020
Geverifieerde reviewer
Service Transition Manager
Informatietechnologie en -diensten, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 1-10-2019

"Great product with high upside"

Opmerkingen: Overall the process with Cherwell has been great. The product is fantastic with very few hiccups.

Pluspunten: This product allows us to customize it in a way that makes it so we can bring all departments within the same system (finally!).

Minpunten: Implementation and additional integrations can be difficult (as with any product).

  • Bron van de reviewer 
  • Beoordeeld op 1-10-2019
Geverifieerde reviewer
DBA
Levensmiddelen- en drankenindustrie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 21-5-2020

"Excellent help desk product"

Opmerkingen: I've been working with Cherwell for 4 years. The product is extremely stable and safe. Through personalized screens it is possible to have a complete view of the activities that are being requested by priority, demand and responsible.
To search for an extended call, the tool has quick and well-designed consultation screens.
I also manage the process changes using the tool.

Pluspunten: The ability to create customized panels with all the demands that are being requested, filtering by responsible analyst.

Minpunten: When we have a large number of queries on personalized screens the product loses a lot of performance. Creating micro-slowness. Even in the transition of their product. This could definitely be better.

  • Bron van de reviewer 
  • Beoordeeld op 21-5-2020
Geverifieerde reviewer
Business Systems Specialist
Hoger onderwijs, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    2/5
  • Gebruiksgemak
    1/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    1/10
  • Bron van de reviewer 
  • Beoordeeld op 31-1-2019

"Standard functionality but horrible UX"

Opmerkingen: We use Cherwell as a ticketing system for the help desk as well as change management system. The user interface is challenging, to say the least. There are frames within frames that have to be scrolled through separately to see all of the information. The text box containing the user's message is so small, it show the tiniest portion of the message. To expand it, you have to pop open a new window, which automatically inactivates the main window so you have to trick the system in order to see multiple tickets at once.
The emailing functionality is clunky - the initial email you send to a customer uses one link but replies after that need to use a different "email" button that is oddly hard to find. When a customer sends a reply, the ticket displays in a different color, but that is the only notification. So if they send multiple messages, you wouldn't know unless you fully open the ticket and that is cumbersome.
There's an inactivity timeout that may not apply to everyone, but it's a hassle. The system times out after an hour of inactivity but it isn't consistent - sometimes it will run for days with no activity and not sign me out and other times it's at 60 minutes on the dot. Also sometimes when I'm logged out automatically, it doesn't actually log me out so when I try to log back in, I'm locked out.
Overall, with the current UX, it would have to be the cheapest option available for me to recommend it to anyone.

Pluspunten: Help desk tickets are tracked
Released changes are tracked

Minpunten: User experience
Look and feel of the software
Search functionality
Notification process
Inactivity timeout

  • Bron van de reviewer 
  • Beoordeeld op 31-1-2019
Cliff T.
Java Software Engineer
Consumentendiensten, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 14-3-2019

"High level of accurateness and flexibility"

Opmerkingen: Cherwell Software offers one ITSM product which is aimed at companies with medium and high level of maturity. If you are interested in integrating a flexible and adjustable solution in your organization, then Cherwell Service Management is exactly what you require.

Pluspunten: The company has expanded its ITOM capabilities and supports a wide range of third-party integrations and extensions. For instance, the example of such a platform can be Exchange Mergeable Application. In a few words, this application gives various opportunities for third-party developers to host their applications. In general, the vendor pleases us with the new program’s opportunities and abilities rolling out pretty frequently. We have given our preference to Cherwell Service Management because of its great visualization capabilities, user-friendliness of the program’s interface, powerful reporting, etc. With its help, our team has automatized numerous processes and tasks. The platform pleases with its accurate dashboards and incredible search abilities.

Minpunten: The company has a tendency to reassign account people. Maybe, the reason for that is the high speed of their self-development, who knows. But still, it may cause little difficulties. Where we see problems with Cherwell Service Management is that this program requires a lot of computer memory to run correctly. In addition, the program will be a real pain without a strong infrastructure from your side. What’s more, this solution does not have any web version.

  • Bron van de reviewer 
  • Beoordeeld op 14-3-2019