Rentec Direct

"Amazing Solution!"

Opmerkingen: Overall Rentec increases the profitability of my company immensely. It allows me to automate and streamline many activities that both save time and improve accuracy. Their support team is very responsive and always happy to help walk me through any questions I may have on an entry I've made.

Pluspunten: Rentec is very user-friendly. It's functionality is laid out well and it offers modern integrations such as online rent collection, pay owner by ACH, and electronic signatures for lease agreements. I also am impressed with their customer service. They are always very prompt and helpful.

Minpunten: I wish they offered a mobile app for property managers.

"Come for the website capabilities, stay for the value"

Pluspunten: I switched to this software from another, $10/month cheaper software. Rentec's software is really easy to use. You don't need accounting or business knowledge to operate this software. It is really easy to use. I switched to Rentec so I could have my listings automatically populate on my website (tired of manually entering them on website by Wix). Tenants can also apply electronically from website, and log in to view their tenant or owners portal. The features for the tenants are quite nice, and make my company look professional and modern. The accounting features are great, and paying property owners is a breeze. I had little accounting knowledge when I migrated to this property, and everything makes sense. The auto syndication features are amazing, straight to Zillow and its affiliates overnight.

Minpunten: I have to be honest, I'm complaining about a free feature, but my least favorite part of the software is the website in which I migrated to Rentec for. If I try to edit my website and add items that are not on the template, my website has major HTML coding issues and will not publish properly. The visual appearance of my website thru Rentec is subpar considering what I had before. That said, I could not get the functionality I needed from my old website, and I will sacrifice appearance for functionality. I actually learned HTML coding so I could add a contact us field on my website, but I couldn't save the website with HTML coding. Another item I dislike, although it's more a feature I don't use as opposed to an issue with Rentec, is there are so many redundancies when it comes to the tenant. I plug in their email and name, and that should be all for my purposes. But I have to manually go in and authorize them to receive emails from me. And then authorize them access to the tenants portal. And authorize them to make partial payments, and so on.

"Can't recommend this to everyone."

Opmerkingen: Honestly, I would switch to another company if I could, but I have too much data in, and am too busy to go through a transfer now, and all of the hassles that would entail. I think Rentec may be a good option if you have only a few units, and very simple accounting, and are looking for a budget product, or have some familiarity with accounting and property management software, so you really don't need the support.

Pluspunten: So it is very affordable, and some of the software is pretty simple to set up. They are continuing to add support articles and more functionality.

Minpunten: Functionality, especially in the accounting area is limited. No ability to select "classes". You have to find work arounds for things that you shouldn't have to. The support team is of little support. I have email chains with OVER 15 EMAILS AND THE QUESTION STILL HAS NOT BEEN ANSWERED. It is difficult to reach anyone when you call most times, so you are relegated to chat/email, and often my main question or issue is NEVER actually answered. I still have issues from my first month, and I am now in month six, that are unanswered. Many of the things I have learned, were from hours of trial and error. If they are not going to have a free support option that is actually helpful, then they at least need to offer a paid option. There is also a big gap in the merchant processing area. Their processor, Forte, often sends you back to Rentec, and Rentec sends you back to Forte, and the pricing of the merchant options is not clear or transparent until you get your bill.

"Great value"

Opmerkingen: Overall, this is a really great program. Cost is low, customer service is responsive, and there are a lot of capabilities. So far, it seems they continue to add new features and improve, which is a great sign for future growth. I would definitely recommend them, and I'm happy so far.

Pluspunten: Easy to set up and pretty easy to use. Most likely, the confusion sometimes has more to do with my accounting abilities than the software itself. Customer service is very quick to respond, which is great, although not the friendliest. They seem to work to continue improving, which is important. They recently added a co-renter option for portal access, which is fantastic, and I'm so happy they added that. We have only had the service a month or two, but so far, we are pleased.

Minpunten: Like I said, customer service is responsive and quick, but not the friendliest, but they get the job done & that's most important. I feel like there are some functionalities that I feel would be pretty standard, yet Rentec doesn't have the feature. For instance, you have to do a work around for multiple property owners, but it doesn't really help much. Reporting functionality is lacking. There are a good bit of reports, but some that should be standard are not available. I also do not like the way ACH is reported, because you have to do a little digging to find out if payments went through or just trust it's working. However, technology, as we know, does not always work properly, and I hate to just leave it to chance. Although, this is probably more of an issue with Forte, who processes the payments, than Rentec. However, Rentec did partner with this company, so it's basically lumped in together.

"I love their customer support!"

Opmerkingen: I've been a client of Rentec for almost 4 years and what stands out about them to me is their extremely helpful customer support. Special kudos to both Kathryn and Kevin who have helped me accomplish everything I need using their software. Whether I call or email, it seems like I get answers right away. Aside from the software being super easy to learn, I've really enjoyed all the features they've added over the years. It seems like every time I login there's something being improved.

Pluspunten: The software is easy to learn for both me and my assistant. We were able to get up and running using the software in days, and that included bringing in all our data. The staff at Rentec was also tremendously helpful in getting it all imported.

Minpunten: The video training material is a bit dated, but still useful.