Lightspeed Retail

Great integrated system

Opmerkingen: Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

Pluspunten:

The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Minpunten:

There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

Overwogen alternatieven: Clover, Shopify POS en Vend

Redenen om voor Lightspeed Retail te kiezen: I wanted a cloud based integrated system

Overgestapt van: Clover, Shopify POS en Vend

Redenen om over te stappen op Lightspeed Retail: I looked at a couple of others too that I can't remember. A lot of them had great features, but none of them had all of the features to have a fully integrated system for our customers to shop online or in person. And, none of them had the analytics tools that Lightspeed has.

Horrible Customer Service

Opmerkingen: After making our first sales we were told we would have to wait 2 weeks to get our first deposit.
We understood and gave them time even though that seemed like a very long time to wait for a startup.
Unfortunately we never got out money. We were not informed anything was wrong and only when we realized we should have been paid by then did we call and ask what was wrong. We did the run-around with their support team for more than a week and STILL have not gotten paid. They are very bad at response time and when you sit on the phone you can't talk to anyone except a support member who knows nothing beyond how to help with the software. Good luck getting an email to anyone in the payments office or even have anyone in the office on a random Monday because it's a "holiday"?
We had to threaten twice that we would be moving companies before we got any sort of reassurance we would be helped within the next day. We have had to close our shop for a week now losing sales and making our potential investors skeptical of our business because of Lightspeed's mess up.

Pluspunten:

The System was very use friendly and I am sad to say I will have to go with another company because the customer service was so poor.

Minpunten:

Customer service is worse than anything we have experienced with more than 20 years in running a business.

Overwogen alternatieven: Epos Now en GoDaddy Website Builder

Redenen om over te stappen op Lightspeed Retail: Functionality and features. Retail and E-com in one package.

Lightspeed

Opmerkingen: Bug is casi absent. ist fast and simple. For all of my staff is quick and simple for all operations

Pluspunten:

Acces every wherre and the multi-chanel fonction!

Minpunten:

Its realy hard to custom for specifict fonction.

Series X-

Opmerkingen: Once we signed up and realized we were unhappy, our sales rep would not return our calls or emails-(Ben).We had numerous hardware issues and tech support could not figure our how to help us. For example, our bar code scanners were not functioning correctly and we had to search for days on the web to figure out how to fix ourselves.

Pluspunten:

The only two positive things I can say is Lightspeed payments work seamlessly and Dylan, our trainer was great.

Minpunten:

Cons:1. The register pops open on every transaction-including charges2. Try and find a sales transaction from a couple of months ago. Lightspeed only shows a limited amount for each day.3. There are limited amount of reports available.4. Only uses Dymo printers which are cheap, always jam and the product tags are extremely expensive. If you tag your mechandise, get ready to spend alot!5. Jumped into training mode without a warning and no way to prevent soneone from going into training mode.6. Lacks a variety of controls that you can give a user. 7. Products can only be priced by markup not margins.8.Good luck tracking returns.9. Payment reports are confusing.10. When you call support, be prepared to know more than they do!

Overwogen alternatieven: Rain POS, KORONA POS en Shopify

Redenen om voor Lightspeed Retail te kiezen: We wanted a better product

Redenen om over te stappen op Lightspeed Retail: We liked some of the features with Lightspeed. We thought we were signing up for lightspeed the R version but got talked into the X version. The X version is so juvenile compared to Quickbooks POS.

Awesome price with great features

Pluspunten:

Sense of ease is amazing and all the additional features you didn't think you needed but definitely would want.

Minpunten:

Only thing we have come across is the accuarcy for your mark up and margin percentage. If you change your default price, MSRP and online price as well as current inventory cost, the margin and mark up are not always accurate. Simple fix, would be to just manual calculate your mark up and margin percentage.