Lightspeed POS

Lightspeed POS

door Lightspeed

Wie gebruikt Lightspeed POS?

De functionaliteiten van Lightspeed zijn afgestemd op de prioriteiten van detailhandelaars en restauranthouders. Het vereenvoudigt de dagelijkse taken, zodat je je kunt concentreren op wat er belangrijk is: bedrijfsgroei en klantervaring.

Wat is Lightspeed POS?

Lightspeed Retail POS is een alles-in-één cloudgebaseerde mobiele oplossing die de manier stroomlijnt waarop je klanten ondersteunt en je bedrijf runt over meerdere locaties. Beheer je inventaris, klanten, werknemers en verkopen vanaf je laptop, iPad of mobiele telefoon. Accepteer alle betaalmethoden en verkort je afrekentijd in de winkel en online. Bespaar tijd door geïntegreerde inkoopcatalogi te gebruiken. Neem gegevensgestuurde beslissingen om je bedrijf te laten groeien door kosten en oude voorraad bij te houden en lage voorraadmeldingen te automatiseren.

Lightspeed POS - Details

Lightspeed

http://www.lightspeedhq.com

Opgericht in 2005

Lightspeed POS - Prijsoverzicht

Lightspeed POS heeft geen gratis versie maar biedt wel een gratis proefperiode. Lightspeed POS betaalde versie vanaf US$ 69,00/maand.

Beginprijs

US$ 69,00/maand

Gratis versie

Nee

Gratis proef

Ja

Implementatie

Geïnstalleerd - Mac

Cloud, SaaS, Web

Mobiel - iOS native

Training

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van Lightspeed POS

Bakkerijsoftware
Administratiebeheer
Etiketten voor voedingsstoffen en ingrediënten
Klantenbeheer
Loonkostencalculator
Productiebeheer
Receptenbeheer
Receptenkosten
Verkoopbeheer
Verkoopgeschiedenis
Voedingsanalyse
Voorraadbeheer
Aparte controles
Beheer van cadeaubonnen
Deelcontroles
Leveringsbeheer
Loyaliteitsprogramma
Mobiele toegang
Online bestellen
Rapportage en analyse
Tabellenbeheer
Tips beheren
Voorraadbeheer
Beheer van cadeaubonnen
Elektronische handtekening
Kassasystemen voor restaurants
Kortingsbeheer
Loyaliteitsprogramma
Multilocatie
Profielen van klantenaccounts
Provisiebeheer
Retail POS
Retourbeheer
Streepjescodes scannen
eCommerce-integratie
Beheer van cadeaubonnen
Kortingsbeheer
Ondersteuning van loyaliteitsprogramma's
Prijsbeheer
Provisiebeheer
Retouren bijhouden
Streepjescodes scannen
Touchscreen
Verkoop bijhouden
Voorraadbeheer
eCommerce
Aankoopgeschiedenis van klanten
Beheer van groothandelaren
Beheer van meerdere winkels
Beoordelingsbeheer
Leveranciersbeheer
Marketingmanagement
Prijsbeheer
Provisiebeheer
Reparatie bijhouden
Sieradendesign
Verzendingen
In- en uitchecken
Itembeheer
Kosten bijhouden
Leveranciersbeheer
Nabestellingbeheer
Prognose
SKU- en UPC-codes
Serienummers volgen
Streepjescodes/RFID
Voorraad bijhouden
Voorraadoptimalisatie
Beheer van cadeaubonnen
Kassasysteem voor bars
Kassasystemen voor restaurants
Kortingsbeheer
Ondersteuning van loyaliteitsprogramma's
Prijsbeheer
Provisiebeheer
Retouren bijhouden
Streepjescodes scannen
Toegangsrechten voor gebruikers
Verkoop bijhouden
Voorraadbeheer
eCommerce

Reviews van Lightspeed POS

5 van 740 reviews worden weergegeven

In totaal
4,2/5
Gebruiksgemak
4,3/5
Klantenservice
4,2/5
Functies
4,1/5
Waar voor je geld
4,1/5
Zondre W.
General Manager
Detailhandel, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 14-6-2019

"Great integrated system"

Opmerkingen: Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

Pluspunten: The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Minpunten: There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

  • Bron van de reviewer 
  • Beoordeeld op 14-6-2019
Geverifieerde reviewer
Sr. Analyst
Ziekenhuis- en gezondheidszorgbranche, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 1-5-2020

"Best POS System in the Business"

Opmerkingen: We had two separate Retail POS systems in our organization. One was so antiquated it had to be replaced and the second one was experiencing issues everyday and the support was lousy. We purchased LightSpeed. I had the Retail Operators go through the setup videos and make decisions on how they wanted to setup the system based on the videos. Then, when the Operators completed their training, I had them configure LightSpeed themselves based on what they learned and the decisions they made. We then entered the inventory and the rest is history. I would recommend LightSpeed to anyone looking for a retail POS no matter what size.

Pluspunten: I have installed numerous POS systems in my 30+ years of experience. LightSpeed is by far the most comprehensive system, yet easiest system to implement and use. There support mechanism is second to none. If you look your question up in help, there will be documentation to answer your question, and chances are there is a video that walks you step by step through the solution. If you feel like you want to get live help, there chat mechanism is one of the best, better yet, the support people on the chat are the most patient and knowledgeable support people in the business. Simply the best.

Minpunten: I don't have any comments for this section

  • Bron van de reviewer 
  • Beoordeeld op 1-5-2020
Zach C.
Operations
Detailhandel, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    1/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    1/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    1/5
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Beoordeeld op 17-3-2020

"Frequent Outages"

Opmerkingen: Overall, the system provides all that we need. Problem is, we don't know if the system will be online when we need it.

Pluspunten: The system ties together items, sales, customers, and sales staff seamlessly. This allows us to dig in and review product performances like never before. Using the matrix feature makes creating items with multiple sizes, colors, and fits easy.

Minpunten: The system crashes. These past few months have been especially stressful with our busy season approaching. The following list is made up of days in which we were not able to take payment from customers anywhere from a few minutes to a few hours.
Monday March 16, 2020
Wednesday Feb 26, 2020
Saturday Feb 15, 2020
Saturday Feb 1, 2020
Thursday Jan 30, 2020
Saturday Dec 14, 2020
Friday Dec 13, 2020
Friday Dec 6, 2020
Sunday Nov 3, 2019
Monday Sep 30, 2019
Thursday July 18, 2019
Saturday July 13, 2019
We've had an email in, with several followups, to our Lightspeed rep for the reassurance these outages will slow/stop. Unfortunately every email has gone unanswered for over a month now. This lack of communication is very frustrating. We're just waiting for an outage on a weekend during our busy season. Being we are locked into a contract we have no way out but are actively searching for an alternative as to not live in the fear of an outage at any moment. Lightspeed Payments is another spot to touch on. All told, the switch to Lightspeed Payments would cost our company roughly an extra $7,000/year on top of our current processing costs with Vantiv.

Antwoord van de leverancier

van Lightspeed op 20-3-2020

Hello Zach,

Thank you for your feedback. We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the product and service received. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease.We will have someone from our Customer Success Team reach out to you shortly.

Thank you,

Lightspeed POS

  • Bron van de reviewer 
  • Beoordeeld op 17-3-2020
Shawn E.
Owner
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 19-2-2020

"Best business purchase EVER"

Opmerkingen: After investing in a competing product and being incredibly disapointed, we were faced with a tough decision; do we make the change to lightspeed only a month after investing $$$ that we did not get any value from?
We decided to make the jump and were rewarded with the best upgrade our business has ever seen. This system is very easy to use. We have saved money and become more organized through efficient inventory management. Lightspeed has made our customers happy throughfast and organized checkout and allowed our staff to be the best they can be. Our service department has never been more organized. I feel like it has consolidated multiple areas of management and allowed more time to fucus on business. We re-invested for multi-years and could not ask for more from a POS.

Pluspunten: Lightspeed is easy and efficient to operate. From training new employees to hectic busy days, Lightspeed reduces human errors and allows our staff and business to achieve their fullest potential.

Minpunten: As a relatively small business, it would be nice to have different register modes for convenience without purchasing an add on register.

  • Bron van de reviewer 
  • Beoordeeld op 19-2-2020
Vaughn A.
Owner/Director
Levensmiddelen- en drankenindustrie, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    2/5
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 29-4-2020

"!!SMALL BUSINESS WARNING!! NOT FAIR"

Opmerkingen: !!WARNING!!! THIS COMPANY IS NOT FAIR!
They bundled in the loyalty program in our automatic renewal. We were looking into the addition to see if it fits our business. Another $800 was tacked on to our renewal for the Loyalty program that I did not authorize. They are refusing to refund the Loyalty program fee say that we are in a contract and they have a phone recording committing to the contract (they won't actual share the recording though). We have no need for this extra program at the moment, have not used it and do not plan to use it at this time as our business volume has a ceiling and the margins do not support it at this time. We understand the value in the loyalty program by cannot presently justify it.
I have not worked for or worked with a company that does not work fairly with their customers. I do not recommend LightSpeed and am stuck with them for another 11 months and plan to find a better POS partner.

Pluspunten: The software is comprehensive. Many add-ons are available at high costs.

Minpunten: It can get complicated and takes some effort to train new staff.
Support is good for the software although I have found that are led down the wrong path and wast time. Some of the representatives are not knowledgeable enough.

Antwoord van de leverancier

van Lightspeed op 6-5-2020

Hello Vaughn,

We would like to apologize for your recent experience with Lightspeed and hope that we can work with you in order to get things moving in the right direction. We see that you have been in touch with our Customer Success team and we encourage you to continue working with them.

Thank you,

Lightspeed POS

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 29-4-2020