eClinicalWorks

eClinicalWorks

door eClinicalWorks

Wie gebruikt eClinicalWorks?

Innovatieve, aanpasbare oplossingen worden voor elke omgeving geboden, waaronder kantoren voor eerstelijnszorg, ambulante chirurgische centra, gezondheidscentra, ziekenhuizen en mobiele klinieken, en meer dan 50 specialiteiten,

Wat is eClinicalWorks?

eClinicalWorks is een particuliere IT-leider in de gezondheidszorg met uitgebreide oplossingen voor elektronische medische dossiers (EMD's) en Practice Management (PM) die worden gebruikt door meer dan 850.000 providers in meer dan 20 landen.

eClinicalWorks - Details

eClinicalWorks

http://www.eclinicalworks.com

Opgericht in 1999

eClinicalWorks - Prijsoverzicht

eClinicalWorks heeft geen gratis versie en biedt geen gratis proefperiode. eClinicalWorks betaalde versie vanaf US$ 499,00/maand.

Beginprijs

US$ 499,00/maand

Gratis versie

Nee

Gratis proef

Nee

Implementatie

Cloud, SaaS, Web

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Functies van eClinicalWorks

EPD-software
Afspraakplanning
Compliance bijhouden
Elektronische recepten
Gecertificeerd zinvol gebruik
Grafieken maken
Handschriftherkenning
Naleving van HIPAA-richtlijnen
ONC-ATCB-gecertificeerd
Spraakherkenning
Zelfserviceportal

Reviews van eClinicalWorks

5 van 292 reviews worden weergegeven

In totaal
3,4/5
Gebruiksgemak
3,4/5
Klantenservice
2,9/5
Functies
3,4/5
Waar voor je geld
3/5
Knott C.
Cardiovascular Research Supervisor
Ziekenhuis- en gezondheidszorgbranche, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 15-10-2019

"eClinicalWorks is my personal favorite eMR for medical practices"

Opmerkingen: This is a much less cumbersome software than that used in other offices.

Pluspunten: I like the search patient feature - if two patients have the same or similar names, it alerts you. It would be easy to click on the wrong patient in error. All the chart documents are organized intuitively so it is very easy to find a specific document you are looking for. Also, as soon as you pull up the patient, it shows the date of the last visit and date of the next upcoming visit. Also, printing is smooth and no trouble to set up.

Minpunten: The progress notes are semi-prepopulated, which could lead to information getting into the note that you did not intend to.

  • Bron van de reviewer 
  • Beoordeeld op 15-10-2019
Jason A.
Director Business Operations
Gezondheid, wellness en fitness, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 4-9-2018

"It gets the job done"

Opmerkingen: It gets the job done for us and it probably just like most other EMRs they all have issues but at the end of the day they allow you to record your notes and bill the insurance.

Pluspunten: ECW can get most of what you want done. I work mainly on the reporting side and staff support. The ability to pull reports is pretty good with their EBO system. We get almost everything we need reporting wise from that system whether it’s financial or encounter data. Their support is pretty responsive usually calling back the same day in most cases. Their billin service is pretty good and is very reasonable. Our company pays about 8% totally cost with ECW which is pretty much the industry standard.

Minpunten: There are sometimes a lot of clicks with ECW. Anytime you do an upgrade something is not going to work which is very frustrating. If you are a CPC practice you will be frustrated as their reporting dashboard took until the middle of 2018 to start working and then we upgraded and now we are waiting on a patch to get the dashboard back up. Don’t expect to speak to anyone that’s first language is English when you call support. We started with ECW in late 2015 and we had to setup everything from scratch which we thought was really strange as they have so many practices you would think there would already be templates for almost everything.

  • Bron van de reviewer 
  • Beoordeeld op 4-9-2018
Geverifieerde reviewer
Manager
Medische praktijk, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    2/5
  • Functies en functionaliteit
    2/5
  • Klantenondersteuning
    2/5
  • Waar voor je geld
    2/5
  • Waarschijnlijkheid van aanbeveling
    4/10
  • Bron van de reviewer 
  • Beoordeeld op 5-12-2018

"You can get by with it but it is plagued with unhelpful support, errors, and out-dated"

Opmerkingen: Not satisfied.

Pluspunten: You have the ability to do most things you need for medical practices. You can schedule patients, upload documents, run reports, bill and make claims, submit claims electronically and through paper printing, fax, e-prescribe, make telephone encounters, keep user logs, etc. It is an overall all-comprehensive product.

Minpunten: There are so many glitches it is pretty ridiculous. We are always playing catch up to fix numerous things that goes down. There is never a 2 week period where everything is running smoothly.
The technical and customer support is also weak. They do a good job of getting back to you most of the times, but it takes them quite a bit of time to figure out what is wrong and fix it. Not only that, but communication is a bit tough as I believe most service technicians are located out of country and have heavy accents.
ECW also charges you for so many add-ons that it gets to get ridiculous. They push their products and interfaces so that you need to pay them more than the monthly base.
Also, ECW is starting to get out-dated and behind. When we first signed up with ECW about 14-15 years ago they were top of the line. But they have quickly fallen behind all the other electronic medical records systems that have started. It has been frustrating trying to keep up, especially because of all the new medical record regulations government has been pushing.
ECW is also not friendly with other databases. If you need to submit certain information and electronic secure messaging, you can only do so by forcing the other party to sign up for ECW's communication system which of course no one wants to do.
Also, if you try to switch out of ECW, all the data in ECW cannot be transferred easily. They purposely make it hard for you to switch out and hard for anyone to work on tech. I'd say skip.

  • Bron van de reviewer 
  • Beoordeeld op 5-12-2018
Vicki T.
Executive Secretary
Ziekenhuis- en gezondheidszorgbranche, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 21-4-2020

"Excellent EHR"

Opmerkingen: We went from paper medical charts to electronic charting with eCW and it has saved our staff and clinic so much time. In a multi-specialty clinic with over 70 providers this now allows everyone to access the chart at the same time.

Pluspunten: eClinicalWorks was very easy to learn and has greatly enhanced production at our clinic. eCW allows multiple physicians to review the information at the same time...no more lost paper charts.

Minpunten: I have not found anything in eCW that I don't like.

  • Bron van de reviewer 
  • Beoordeeld op 21-4-2020
Bryan R.
COO
Gezondheid, wellness en fitness, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 6-12-2019

"Practical and Cumbersome"

Pluspunten: eclinicalworks has stayed ahead of the curve in features and vision on multi-platform EMR. They've stayed adaptable to changing interoperability environment. The clinician for very competitive costs can garnish high access to medical home model and progressive kiosk and outreach modalities.

Minpunten: Lots of clicks, lots of bugs, have to fight to get senior resources to get things corrected. Slow QA turn around for fixes. Lacks patient portal where you can exchange files. Silo development model increasing bug potential, though they finally decades later are looking at Usability so we're hopeful.

  • Bron van de reviewer 
  • Beoordeeld op 6-12-2019