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CharmHealth
Wat is CharmHealth?
ChARM EHR is een online webgebaseerde, MU2-gecertificeerde, HIPAA-conforme, op samenwerking gebaseerde oplossing voor ambulant elektronisch medisch dossier (EHR), praktijkbeheer (PM) en medische facturering (RCM) die de kwaliteit van de zorg voor patiënten drastisch verbetert. ChARM-producten omvatten de TeleHealth-oplossing voor patiëntenzorg op afstand en het Connect-platform voor berichtenuitwisseling en communicatie in de gezondheidszorg.
Wie gebruikt CharmHealth?
Voor kleine en middelgrote praktijken in ambulante omgeving
Twijfels over CharmHealth?
Vergelijk met een populair alternatief
CharmHealth
Andere goede alternatieven voor CharmHealth
Reviews over CharmHealth
For a small medical practice it's a good investement
Opmerkingen: Having the billing and collections reports intergated to the EHR makes a huge positive differnece, and the price is very reasonable to services rendered.
Pluspunten:
I like being able to see waht colleagues are doing with my patinets, and also like the intergrated billing and messaging support. having everythign on one place makes patinet care easier. I also enjoy being able to see patient messages and appointment requests via my cell phone app
Minpunten:
I can't pull up a patient chart on my cell phone app, which makes answering specific questions ont he go difficult. Charm also lacks larger intergration of hospital visits-- we ahve to have other doctors fax results/ notes and enter them manually which can be a bit of a pain and hinderance to patinet care
Eerder overwogen alternatieven:
Very customizable
Opmerkingen: Really good experience. Other than occasional slow response time of technical team, I am pleased.
Pluspunten:
Intuitiveness. Easy to use. Customizable templates, macros, user roles. Integrated instant messaging for staff, text messaging for patients, fax, referral management. Ability to customize automation of the RCM.
Minpunten:
Onboarding is brief and not very detailed. However, the intuitiveness sort of compensates. Also, time to response when you reach out for technical support can vary. Sometimes immediately, at other times can take up to a week.
Big issue with billing, very difficulty to get responds from the company.
Opmerkingen: EHR was OK. Billing related is nightmare. Poor responds from certain people from company!
Pluspunten:
It looks clean, modern looking, more user friendly than my previous one.
Minpunten:
Billing and customer service is a nightmare. I started using Charm Billing back to October 2020. I got a zoom training for about an hour or two, during the training, there was one or two insurance was put into the system. After that, I was told to do it myself. However, I could not login for a long time. Finally, I had to set up another login in order to get into the right place. Until March 2021, I finally was told that the first ERA from the first enrolled insurance company would sync data with CharmEHR. It has been 5 months for one thing to work. Even today, April 1, 2021, I still not get ERA for every insurance enrolled. I has been contacting optum and Charm for discount for the time that billing not totally function. So far, Optum told me it is Charm's issue, and Charm just not respond to this request at all!! When I contacted customer service for anyone who can handle this case, the only thing I got was "sorry", and then no more after, the chat was terminated. Not accurate patient's due and reports No emergency help! For customer service, yes, you can email or chat with someone. For email, sometimes take a day or two to get a reply, sometimes take several days to get a reply, not reliable. One day, I found that it took forever to open Charm website on Chrome, but my assistant who use Safari seemed OK. So I switched to Safari for a couple of days. Speed was OK after switch, however, when I edit patient's info, when update phone number, not working. So I switched back
Eerder overwogen alternatieven:
Charm is agile and cost-effective
Opmerkingen: I have used Charm for almost three years now for my private practice and it is cost-effective and so powerful and customizable.
Pluspunten:
Charm can be customized and personalized. There is a steep learning curve, and it is worth learning and making your own. I bill, send invoices, schedule, use the website scheduling widget, chart, communicate through the secure portal. The support team is constantly innovating and improving the product.
Minpunten:
I loved the Zoom integration when it was impossible to get HIPAA compliant Zoom for less than $200/month. Now, it is no longer as cost effective. Support sometimes takes up to a week to respond to an email, though I have had good results with chatting with support through the website. Like all programs with legacy code, some of the templates that I have used for years get a little buggy. I wish the patient portal was mobile-friendly; it works best on tablets and desktops.
Eerder overwogen alternatieven:
Best EHR for value
Opmerkingen: I sampled several EHR systems last year and ChARM had most of the qualities that I wanted a administrator and clinician. I really enjoy using this EHR system and it is easy for my clients to use as well to sign paperwork and access resources.
Pluspunten:
I really enjoy that I can customize all of my notes and templates that I need on a daily basis. I also really enjoy that everything can be electronic and all paperwork can be sent to clients and have signatures in real time.
Minpunten:
I feel the customer services could set up EFT and enrollments for payers to make it streamlined and easier for the provider.
