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Wat is CharmHealth?

ChARM EHR is een online webgebaseerde, MU2-gecertificeerde, HIPAA-conforme, op samenwerking gebaseerde oplossing voor ambulant elektronisch medisch dossier (EHR), praktijkbeheer (PM) en medische facturering (RCM) die de kwaliteit van de zorg voor patiënten drastisch verbetert. ChARM-producten omvatten de TeleHealth-oplossing voor patiëntenzorg op afstand en het Connect-platform voor berichtenuitwisseling en communicatie in de gezondheidszorg.

Wie gebruikt CharmHealth?

Voor kleine en middelgrote praktijken in ambulante omgeving

CharmHealth Software - 1
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CharmHealth Software - 5

Twijfels over CharmHealth? Vergelijk met een populair alternatief

CharmHealth

CharmHealth

4,3 (126)
US$ 25,50
Gratis versie
Gratis proefversie
74
4
4,4 (126)
4,5 (126)
3,9 (126)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 139,00
maand
Gratis versie
Gratis proefversie
128
11
3,9 (2.778)
3,6 (2.778)
3,8 (2.778)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Voor geestelijke gezondheid

Reviews over CharmHealth

Gemiddelde score

In totaal
4,3
Gebruiksgemak
4,4
Klantenservice
3,9
Functies
4,3
Prijs-kwaliteitverhouding
4,5

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Charles
Charles
Vice President Operations & Technology in VS
Geverifieerde LinkedIn-gebruiker
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Very solid value EMR

5,0 5 jaar geleden

Opmerkingen: For us, it was a system that would be device agnostic. Charm works on any computer or mobile device with an HTML5 compliant browser.

Pluspunten:

Easy to get started. Has a very approachable user interface. Easy learning curve. Always improving. The company listens to customers and incorporates improvements based on feedback. Comparatively very inexpensive. Integrates with labs, erx solutions, and e-commerce solutions.

Minpunten:

Customer Service is offshore and is not "real-time". But they do respond and are usually helpful. It is a trade-off for the pricing of the software. Some design issues in billing involving the integrated billing clearinghouse and downloading ERA's, and real-time eligibility verification requires a workaround to normal practices.

Suzanna
Psychiatrist in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Charm is agile and cost-effective

5,0 vorig jaar

Opmerkingen: I have used Charm for almost three years now for my private practice and it is cost-effective and so powerful and customizable.

Pluspunten:

Charm can be customized and personalized. There is a steep learning curve, and it is worth learning and making your own. I bill, send invoices, schedule, use the website scheduling widget, chart, communicate through the secure portal. The support team is constantly innovating and improving the product.

Minpunten:

I loved the Zoom integration when it was impossible to get HIPAA compliant Zoom for less than $200/month. Now, it is no longer as cost effective. Support sometimes takes up to a week to respond to an email, though I have had good results with chatting with support through the website. Like all programs with legacy code, some of the templates that I have used for years get a little buggy. I wish the patient portal was mobile-friendly; it works best on tablets and desktops.

June
Nurse Practitioner in VS
Medische praktijk, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Big issue with billing, very difficulty to get responds from the company.

1,0 3 jaar geleden

Opmerkingen: EHR was OK. Billing related is nightmare. Poor responds from certain people from company!

Pluspunten:

It looks clean, modern looking, more user friendly than my previous one.

Minpunten:

Billing and customer service is a nightmare. I started using Charm Billing back to October 2020. I got a zoom training for about an hour or two, during the training, there was one or two insurance was put into the system. After that, I was told to do it myself. However, I could not login for a long time. Finally, I had to set up another login in order to get into the right place. Until March 2021, I finally was told that the first ERA from the first enrolled insurance company would sync data with CharmEHR. It has been 5 months for one thing to work. Even today, April 1, 2021, I still not get ERA for every insurance enrolled. I has been contacting optum and Charm for discount for the time that billing not totally function. So far, Optum told me it is Charm's issue, and Charm just not respond to this request at all!! When I contacted customer service for anyone who can handle this case, the only thing I got was "sorry", and then no more after, the chat was terminated. Not accurate patient's due and reports No emergency help! For customer service, yes, you can email or chat with someone. For email, sometimes take a day or two to get a reply, sometimes take several days to get a reply, not reliable. One day, I found that it took forever to open Charm website on Chrome, but my assistant who use Safari seemed OK. So I switched to Safari for a couple of days. Speed was OK after switch, however, when I edit patient's info, when update phone number, not working. So I switched back

Autumn
Naturopathic physician in VS
Alternatieve geneeskunde, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Charm EHR for a naturopathic medical practice

5,0 4 maanden geleden

Opmerkingen: Charm offers many features that other EHR programs do not not. The cost is low for getting started which has been extremely helpful for me. As I scale my practice, I have been able to add in features as needed (and when I can afford it).

Pluspunten:

I like the ease of customizability. The support team is very helpful.

Minpunten:

The e-prescribe feature is a challenge for prescribing compounded formulas.

Sara
Psychotherapist in VS
Gezondheid, wellness en fitness, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Best EHR for value

5,0 3 jaar geleden

Opmerkingen: I sampled several EHR systems last year and ChARM had most of the qualities that I wanted a administrator and clinician. I really enjoy using this EHR system and it is easy for my clients to use as well to sign paperwork and access resources.

Pluspunten:

I really enjoy that I can customize all of my notes and templates that I need on a daily basis. I also really enjoy that everything can be electronic and all paperwork can be sent to clients and have signatures in real time.

Minpunten:

I feel the customer services could set up EFT and enrollments for payers to make it streamlined and easier for the provider.