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Kommo
Wat is Kommo?
amoCRM is 's werelds eerste door berichten aangedreven CRM. Met multichannel-communicatie kun je vanuit één app communiceren via berichten, e-mails en oproepen. Nu kan elke interactie met je klanten een persoonlijke één-op-één dialoog zijn. Bovendien zijn managers dol op de krachtige tools voor analyse, rapportage en automatisering. Het is de perfecte op berichten gebaseerde verkoopoplossing voor ondernemers en het MKB.
Wie gebruikt Kommo?
amoCRM is ontworpen om je te helpen bij het beheer van je leads, taken en verkoopteam. Als manager heb je door middel van uiterst uitgebreide analyse- en monitoringtools de volledige controle over je team en pijplijn.
Twijfels over Kommo?
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Kommo
Andere goede alternatieven voor Kommo
Reviews over Kommo
Eerder overwogen alternatieven:
Great features and nice customer service at a fair price
Opmerkingen: Price is reasonable for all feature in get and customer service is exceptional.
Pluspunten:
They have integrations with the major social networks like Instagram, Facebook, Gmail and the most important Whatsapp via Twilio, which allow you to integrate in a legal way. They also have a live chat with chatbot that works fine. Of course they are not a chat company, so it's simples, but it works fine to most activities.
Minpunten:
The filter features are limited and sometimes things like select a empty field, depending on field type, it's impossible.
Cost-effective yet powerful CRM alternative
Opmerkingen: This is a good company. They are new enough to not be tied to old technology, but old enough to know what they are doing. Their live chat support has been excellent for us as well.
Pluspunten:
This is the only CRM we found that integrated with Social Media messaging, which is the preferred communication medium for many of our customers. We used to have our team using Facebook messenger within our FB Business Manager page directly, but now we can have these Messenger interactions INSIDE our CRM and then bridge those conversations into texts and phone calls. The software is intuitive and its user interface is excellent. There are many Automotive-specific CRM tools out there, but they are all old and clunky compared to amoCRM.
Minpunten:
The integration with FB is treated as a "bot" on the FB side, even though we have real humans in our call center replying to customers via amoCRM. This means that a stricter set of rules is applied to our conversations from FB, and we've had the link shut down a couple times. It's still a great integration to have--especially considering that no other CRMs can do this. Also, the integration with Twilio is quite limited when it comes to outbound and inbound calls. I love the automatic call recording features, but we are not able to assign agent-specific numbers that customers can call back. It would be wonderful if we could have a mini-IVR inside amoCRM so that when customers call us back the routing could be more efficient. The smartphone app could be better too.
Customer service is EXTREMELY POOR
Opmerkingen: The website's Customer service is extremely slow. Yesterday, I spent three hours trying to solve a bot problem, only to end up without a solution. This demonstrates a lack of consideration for customers who rely on the system to function properly. The standard of service is very limited. Firstly, when opening a ticket, the agent, who lacks access to the system for a detailed analysis, requests screenshots and then attempts to solve the problem through trial and error. This can take two hours or more between sending the screenshots and attempting reconfiguration. Subsequently, the case is forwarded to technical support, which may add another 40 minutes just to request your ID before effectively starting to work on resolving the issue. Thus, any inconvenience means facing hours of attempting to resolve it. The customer service system is poor. If I had known, I would have chosen another platform.
Pluspunten:
The system's proposal is good, as it offers a bot as a way to contact all clients across various platforms simultaneously. However, the bot never works for me, which is the feature I needed the most.
Minpunten:
The website's Customer service is extremely slow. Yesterday, I spent three hours trying to solve a bot problem, only to end up without a solution. This demonstrates a lack of consideration for customers who rely on the system to function properly.
Eerder overwogen alternatieven:
amoCRM the CRM of the networks and whatsapps
Opmerkingen:
The integration in a platform, with the applications that in my area, are the most used when I do a MKT campaign
If the MKT campaign is in the Facebook marketplace, 80% of the communication is through messenger, and amoCRM channels them, and even more so with Botsales, to pre-attend them.
If the campaigns are through Facebookmeta, less traffic but more effective, I channel them to the pipe perfectly. The same if the campaign was with Google or Instagram.
Pluspunten:
With amoCRM you can have multichannel communication. Whatsapp .with the integration with Facebook, and Messenger. etc Incorporation of the SaleBot, it is a very good tool, so as not to lose leads.
Minpunten:
Best technical support and assistance . I do not have the same feeling as in other applications, the care and online support.
Kommo has no secrets!
Opmerkingen: I consider my experience to have been satisfactory overall so far. I would like to have the option to send voice messages in the future to feel more satisfied.
Pluspunten:
I like that Kommo has everything in one tool, for instance: CRM, leads, sales, contacts, and so on.That's an advantage because I can manage all my tasks with it, and it also records all the information when serving clients so we can check it whenever we need it.
Minpunten:
One thing that I like least about Kommo is that I can't send voice messages through it, and that's a little annoying.
