Ordyx

The Best that I have found, and I searched everywhere

Opmerkingen: Pros : Overall It is a good product. I like the fact that I can see everything on my POS in real time. What my sales are and who is clocked in from anywhere in the world. Another feature that I look at everyday day is what the sales were on the same day last year. This feature is very useful to me because I watch my numbers everyday. It is very easy to update a menu item price or add new items. They have implemented some suggestions and they seem to continually have regular updates that have made improvements. I have used Ordyx for about 18 months now and have never had a system failure, other than user errors that we called in and they helped us fix it fast. Cons: The inventory is not very easy to maintain , It needs to be set up to make it easier to input and update inventory items . The problem is the fact that you have to open multiple pages and do your own calculation for single counts and case counts. If you made an error on a price it is very difficult to make a correction. The customer support need some improvement , they have all been nice helpful except that most never identify themselves. I would be an improvement if the would train them all to say something like "Ordyx support this is ______ how can I help you" instead of a very quick "support " that you can not even understand. It has been many months that we have had to call them because we have not had any problems , but in the first few months there was a few calls. Also too much background noise makes it hard to understand them sometimes. Other than that they do a good job and have been open minded to improve. Thank you Ordyx for making my life easier
Joe

The Support went down the tubes

Opmerkingen: There are many other options out there so if you need a company that cares about you as a customer then I would not recommend this company. Sad to say they used to but not anymore.

Pluspunten:

The mobility of accessing the POS from anywhere. They have been receptive to suggestions in the past. They used to be very good at all levels

Minpunten:

If there is a problem the support is nothing like it used to be they hire inept tech people that sound like you are interrupting the game time and are unwilling to make an effort to help resolve anything. I have been with this company for 3.5 years now paying the monthly fees for 3 locations and in the recent year, the support has gone down to nothing anything like it was before. I think that they maybe grew too fast and lost sight of what keeps customers.

Ordyx is a generally fine software, but a few quirks interfere with it being great.

Opmerkingen: It interfaces with out hotel software, that's about it.

Pluspunten:

Generally easy to train staff, being able to log in from anywhere to look at reports, generally inexpensive.

Minpunten:

Ordyx is on the verge of being a great program, but a few quirks make it a very frustrating project at least once a month. * Customer support is severely lacking. Payment issues from Ordyx' end once locked me out of the back end for several days. While some staff tried to help, calls were not returned, commitments to reprogram the menu were ignored, and managers generally didn't help at all. All of the issue was caused by Ordyx, but I never got an apology. * Several issues were beyond tech support's means for 3 days, then another tech would solve it in a moment. Weird side menus that appeared on some items, or the system rearranging menu items at random because of a setting only Ordyx can change, required me to follow up for days before it was resolved. * It would be helpful if tech staff signed names to e-mails, so I know who may be involved with the issue. * Automatic timeout on back end means it's very tough to keep an eye on sales as the day progresses - what should be a 1-button refresh is 30 seconds. * Closing and reopening store is a useless portion of the program - we don't do it, which means many reports just don't work. * No ability to remove tip line from receipts. * Weird phrasing on things (recipes instead of items) makes learning back end confusing.

Good system, but not easy to learn without instruction

Opmerkingen: Overall, a good program for basic functions. Lack of trained knowledge makes it hard to use efficiently and getting support can be a challenge at times.

Pluspunten:

Generally, it is easy to add items to this system. We use it as our POS and out timekeeping system. The ability to add/edit employees is good.

Minpunten:

There are several things that I do not like about the system. FIrstly, it is not easy to learn without direct tuition from a trainer at ORDYX. The customer support system seems difficult to navigate and there is not very good immediate response from the team. (not enough of them?) Without better knowledge, it feels difficult to utilize many of the higher end features of this system. In addition, use of remote platforms is difficult, bordering on impossible and getting help in solving the problem is equally difficult.

We have used Ordyx as our Point of Sales system for the past 3 years at our alehouse and grill.

Opmerkingen: Much improved over previous system, do recall what it was,

Pluspunten:

Cloud based with , for the most part, a reasonably good set of canned reports. The front of the house functionality is good.

Minpunten:

Wholesale price increases are difficulty to accomplish. Customer service always points the finger at the internet provider first. They make changes without fully explaining what will and has changed, you're up to your own to figure it out or call them.