S2K Vision

S2K Vision

door Davisware

Wie gebruikt S2K Vision?

Our solutions span the service industry, from companies with a couple technicians to >$100M service providers that install and manage both residential and commercial customers.

Wat is S2K Vision?

Are you looking to streamline, better manage or grow your service business? We have the technology and the industry knowledge to help you accomplish your goals! Having served the service industry for over 30 years, Davisware offers their customers reliable field solutions that are backed by end-to-end training and implementation.

S2K Vision - Details

Davisware

http://www.davisware.com

Opgericht in 1988

S2K Vision - Prijsoverzicht

S2K Vision heeft geen gratis versie en biedt geen gratis proefperiode.

Gratis versie

Nee

Gratis proef

Nee

Implementatie

Cloud, SaaS, Web

Geïnstalleerd - Windows

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

Kantooruren

Online

Functies van S2K Vision

Field service software
Betalingen innen in de buitendienst
Contactendatabase
Contractbeheer
Elektronische handtekening
Factureren
Mobiele toegang
Offertes
Online tijdklok
Plannen
Routering
Verzendbeheer
Volgen van servicegeschiedenis
Voorraadbeheer
Werkorderbeheer
Apparatuur bijhouden
Contractbeheer
Factureren
Garanties bijhouden
Klantenbeheer
Plannen
Productiekosten
Verzendbeheer
Voorraadbeheer
Beheer van technici
Contractbeheer
Factureren
Inventarisatie
Klantendatabase
Mobiele toegang
Routering
Taakbeheer
Volgen van servicegeschiedenis
Werkorderbeheer
Zelfserviceportal

Reviews van S2K Vision

5 van 27 reviews worden weergegeven

In totaal
4,3/5
Gebruiksgemak
4,1/5
Klantenservice
4,3/5
Functies
4/5
Waar voor je geld
4,1/5
Sarah K.
Marketing Administrator
Bouw, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 5-5-2017

"S2K has met our expectations bringing our company efficiency and savings through dispatch functions."

Opmerkingen: Workflow efficiency and real time work orders/invoices from field staff using tablets. Paperless processes have improved our operations greatly and increased profitability and communications.

Pluspunten: The dispatch board and use of the remote field functions allows our daily operations and workflows to be efficient which is critical to meeting customers needs quickly. Having real time data import into our software makes our communications precise. There are times when we need guidance with the software and Davisware support is excellent. Their response is quick and helpful with friendliness. We have gotten to know some support staff personally and have built friendships due to their genuineness.

Minpunten: The only challenges we face are simplifying the payroll entries processes with labor tracking since S2K does not have a payroll module, but we make it work. Also, the Agreements function works very well, but field entries can be sensitive and detailed especially when setting up for amortizations and making adjustments/credits. However, support staff is always willing to make sure your entry is correct and show you how to correct.

  • Bron van de reviewer 
  • Beoordeeld op 5-5-2017
Amy D.
Vice President
Bouw
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 20-4-2017

"LOVE S2K Dispatch Software"

Opmerkingen: We have been with S2K Software for 7-years now and LOVE IT! Customer Support is always great and very responsive! We were working with paper work orders before and it was always a struggle to locate work orders and customer files. Now all we have to do is look up the customer in S2K and with the auto attach feature all their files are there! HUGE time saver! Just one of the many things we love about the software. S2K has been great for our company!

Pluspunten: The ease of looking up customers and their work orders for each location

Minpunten: Can't think of anything at the moment. When we run into issues that we need, they usually get them fixed or added as an option within the software.

  • Bron van de reviewer 
  • Beoordeeld op 20-4-2017
Sarah S.
Office Manager
Facilitaire diensten, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    2/5
  • Gebruiksgemak
    2/5
  • Functies en functionaliteit
    1/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    1/5
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Beoordeeld op 2-9-2016

"Very poor customer service."

Opmerkingen: Repeat issues, the products do not work the way we had been told they would. Constantly having to ask their support about issues with field service, and the response is slow at best. Updates or new versions usually cause some sort of issue. Typically their support team states, whatever the issue, that it is a problem on our end and then we have to enlist our IT team and pay additional money just to be told by out IT people that it is a software issue.

Pluspunten: none come to mind

Minpunten: purchase orders are frustrating and cannot be edited after entry. We always have to find some kind of work around most of the issues that come up.

  • Bron van de reviewer 
  • Beoordeeld op 2-9-2016
Beth S.
Branch Manager
Levensmiddelen- en drankenindustrie, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 24-4-2017

"The latest and the greatest!"

Opmerkingen: We went live on Davisware in May, 2012 and have never looked back. Being able to put daily and monthly reports on a scheduler makes it much easier to balance and close out month end. AP and AR functions/reporting is great. Our customers like the convenience of getting an invoice sooner rather than later. We all have issue with our computer system at times, but, the friendly customer service/support staff makes dealing with those issue easier.

Pluspunten: A lot! The totals for AR and AP. The data it collects for service and parts. Reporting on the scheduler. Activities.........

Minpunten: I get worried when I see an update in the morning and hope that we have no issues during the day.

  • Bron van de reviewer 
  • Beoordeeld op 24-4-2017
Melvin W.
Purchasing / IT Manager
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 16-5-2017

"Over the past 7 years our Davisware experience has been a game changer for our Business, very good."

Opmerkingen: Office Automation, Integrated process between Departments. End Customer process is great.

Pluspunten: Ease of use, Automated features make the process so much more valuable to us. The time saved retrieving reports alone makes a big difference in productivity.

Minpunten: Need more obvious solutions for issues, easier to decipher solutions. I have created issues before simply because I could not find in the program where to solve my problem. I know this is eliminated with more training, but sometimes simple fixes need simple Tab Names.

  • Bron van de reviewer 
  • Beoordeeld op 16-5-2017