Wie gebruikt deze software?

Independent dealerships that want to take advantage of a proven sales process, smart automation, and immediate insights to increase productivity and maximize the return on your investment.

Gemiddelde scores

180 beoordelingen
  • In totaal 4.5 / 5
  • Gebruiksgemak 4.5 / 5
  • Klantenservice 5 / 5
  • Functies 4.5 / 5
  • Waar voor je geld 4.5 / 5

Productgegevens

  • Gratis versie Nee
  • Gratis proefversie Nee
  • Implementatie Cloud, SaaS, Web
    Mobiel - iOS native
    Mobiel - Android native
  • Training Live online
    Webinars
    Documentatie
  • Ondersteuning Kantooruren
    Online

Leveranciergegevens

  • Auto Raptor CRM
  • http://www.autoraptor.com
  • Opgericht in 2006

Over AutoRaptor CRM

AutoRaptor is the #1 most user-friendly & powerful CRM for independent and BHPH dealerships. AutoRaptor: Allows dealers to implement an effective sales process by capturing leads from all sources in one place; Provides powerful features that are easy to use; Helps dealerships handle volume with automated features; Tells your sales team which leads to focus on by prioritizing customers who are ready to buy; and supports dealers when they have questions with quick and knowledgeable responses.

Functies van AutoRaptor CRM

  • Administratiebeheer
  • Beheer van financiën
  • Buy-here pay-here dealer
  • Contactendatabase
  • Documentbeheer
  • Leasebeheer
  • Nieuwe autodealer
  • Serviceafdeling
  • Tweedehands autodealer
  • Verzamelingenbeheer
  • Website-integratie

De nuttigste reviews van AutoRaptor CRM

autoraptor a great crm

Beoordeeld op 2-8-2018
Phil B.
Sales Manager
Automotive, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
4/5
In totaal
4 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: overall AutoRaptor is a great value crm... I enjoy using it for the most part... there is of course room for improvement however support is great and the crm is very functional.. I would recommend this to any dealer looking for an affordable crm to get the job done.

Pluspunten: the software is very helpful with the methods I can contact my customer and how they can communicate with me... I enjoy being able to email customers although email is getting a little outdated as time goes on which brings me to the other great thing is the ability to text customers also through autoraptor. inventory is updated daily and that's kinda good. support is also great as you can message support team and they are highly responsive and helpful.

Minpunten: cons would be if I have a quick sale sometimes the inventory hasn't yet updated into raptor so when I go in after the fact or right after the sale... sometimes I cannot find the vehicle because it hadn't updated from our dms. so im not sure if that's an us thing or a them thing.. I do not like how the mobile app functions, its too basic and does not let you do things id like to do easily with it... such as claiming an upsheet, you cant do that on the mobile app... also trying to text images through autoraptor can be a little bit of a process almost to the point where id almost rather use my personal phone to send pics which I don't like b/c then customer have my personal number... so in short images could be uploaded to them from our website or by other means to simplfy sending customers images of cars... mobile app needs a big big update... also tasks in mobil app isn't very good either.

Functional and user friendly

Beoordeeld op 14-5-2019
Dave P.
Sales Manager
Automotive, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I've been using Auto Raptor for many years now and in the interim have changed offices within my company that required me to use many other CRM software. So far I like Auto Raptor better than all the others.

Pluspunten: As we all know, Software functionality is more based on how well the end user and the designer think alike. If the thought process of the designer and the end user are similar, functionality for the end user is smooth and flawless. If not, they will eventually try to find something they get along with better. I concur with the designer's ideas of what is user friendly and useful information. The best part is the support I get when I need help. The support team is the most amazing team I have ever worked with. Fast, very accurate and very friendly. I've never experienced anything better.

Minpunten: Like all software, it is always a work in progress. If it were not for the support team and their amazing attention to my speedy needs, I would complain about occasional changes to the usability of the software, however because of the support team, I can't think of anything I would like to complaine about.

Remains to be the best CRM for the money

Beoordeeld op 6-8-2018
Daniel A.
GM
Automotive, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: AutoRaptor has enabled us to increase our accountability on our sales force by giving us the ability to easily track activity. If managed properly, it also has eliminated the "skateing syndrom" on our sales floor so there is no more of the "hey, that was my customer" BS. The texting feature is also a big one. Very seamless and easy to follow the communications between sale person and customer.

Pluspunten: it is intuitive. A first time user does not have much trouble navigating the site and understanding the ins and outs of the CRM which is a big deal. Definitely their customer support is top notch! They really strive to understand the issue and work hard to resolve it. Speed is the third thing. When we signed up years ago it was lightening fast from page to page which no other CRM we tested could do at the time. Today it still remains fast (although not as fast as it used to be). Possibly the additional features or the size of our database has hurt the search speeds a bit but it is still hands down the fastest we've experienced.

Minpunten: Very little. I'm not sure the thing I like the least can be resolved but if I had a wish it would be for the system merge contacts better. I understand why it is a complex issue to fix so this is not a complaint; just a wish.

Easy to use but has some flaws and could use improvement

Beoordeeld op 3-5-2019
Robin H.
MANAGER
Automotive, 13-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
4/5
In totaal
4 / 5
Gebruiksgemak
3 / 5
Functies en functionaliteit
Klantenondersteuning
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: The Auto Raptor definitely helps in keeping leads organized and ensuring that the proper follow up is being done to maximize opportunity for a sale. I like that we can listen to phone calls and track email correspondence and it seems to help the sales people stay organized and work efficiently.

Pluspunten: I like that the Auto Raptor is easy to navigate through and that follow up emails, notes, document uploads, etc. are all in the same place on the up sheet so you do not have to waste time and effort going back and forth from one page to another.

Minpunten: When multiple leads come in, or when a license is scanned in to the system, a lot of times it will not link the up sheets causing duplicate leads. As a manager, I have to merge a lot of leads and notice that most of the time, they will have the same phone number or the spelling of the name is exactly the same and I am not sure why the system does not recognize that and ask the sales person if they want to update a current lead or create a new one.
I also think it would be beneficial to have the option of entering sales staff's schedule into the system so that they do not have to do it manually every day and so the leads automatically distribute to those who are scheduled on a certain day.

Basic and Effective

Beoordeeld op 14-5-2019
Nick; B.
Director of Sales
Automotive, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
5/5
In totaal
4 / 5
Gebruiksgemak
3 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Started a bit bumpy as one of the deliverables that was promised wasn't implemented initially, but the team did a great job to fix the mistake and have been happy with the software for 6 months now.

Pluspunten: Very simple to use, free integrated texting, small learning curve. Love that you're able to email directly from Outlook to respond.

Minpunten: Missing some of the features of the larger, more expensive CRM's such as call routing and advanced reporting capabilities.

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