Harbortouch POS

Harbortouch POS

door Harbortouch

Wie gebruikt Harbortouch POS?

Detailhandel, restaurant, C-winkel, slijterij, bars, nachtclubs, cafés

Wat is Harbortouch POS?

Harbortouch-verkooppunt zal een revolutie teweegbrengen in je bedrijf zonder te veel kosten. Waarom zou je vooraf heel veel geld betalen voor een POS-systeem waarvan je niet zeker weet of het bij je past? Profiteer in plaats daarvan van Harbortouch's 30-dagen gratis proefversie en maak een POS-testrit. En vergeet niet te vragen naar het gratis POS-programma - je cashflow zal je dankbaar zijn.

Harbortouch biedt levenslange apparatuurgarantie, installatie en training op locatie en 24/7 technische ondersteuning.

Harbortouch POS - Details

Harbortouch

http://www.harbortouch.com

Opgericht in 1999

Harbortouch POS - Prijsoverzicht

Harbortouch POS vanaf US$ 29,00/maand. Harbortouch POS heeft een gratis versie en biedt een gratis proefperiode. Hieronder vindt u extra prijsinformatie voor Harbortouch POS.

Beginprijs

US$ 29,00/maand

Gratis versie

Ja

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van Harbortouch POS

Horeca kassa software

De leverancier heeft deze informatie niet opgegeven.

Aparte controles
Beheer van cadeaubonnen
Deelcontroles
Leveringsbeheer
Loyaliteitsprogramma
Mobiele toegang
Online bestellen
Rapportage en analyse
Tabellenbeheer
Tips beheren
Voorraadbeheer
Beheer van cadeaubonnen
Elektronische handtekening
Kassasystemen voor restaurants
Kortingsbeheer
Loyaliteitsprogramma
Multilocatie
Profielen van klantenaccounts
Provisiebeheer
Retail POS
Retourbeheer
Streepjescodes scannen
eCommerce-integratie

Reviews van Harbortouch POS

5 van 67 reviews worden weergegeven

In totaal
1.8/5
Gebruiksgemak
2.2/5
Klantenservice
1.6/5
Functies
1.7/5
Waar voor je geld
1.5/5
David W.
Sr. Consultant
Computersoftware, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    1/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    1/5
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Beoordeeld op 7-2-2019

"No access to your data and Customer service is beyond terrible"

Opmerkingen: After install it's been TERRIBLE. Although reliable

Pluspunten: Equipment and setup was great! the ability to duplicate items saves a ton of steps

Minpunten: Forget reporting it isn't happening. All I wanted was a transaction detail report for a previous month that included items. NOT happening. Call customer service and all they are doing is reading the KB articles. Ordering is not super intuitive

Antwoord van de leverancier

van Harbortouch op 19-2-2019

David, we would like to first offer our sincerest apologies for the complications you have been experiencing with your Harbortouch POS system. We would like an opportunity to have someone from out technical management team review your account and resolve these issues for you. At your earliest convenience, please send an email to [email protected] with your Merchant ID Number so we can address this as soon as possible.

  • Bron van de reviewer 
  • Beoordeeld op 7-2-2019
Heather S.
Manager
Levensmiddelen- en drankenindustrie, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 6-3-2020

"Better Servers"

Opmerkingen: Prior to inventory I know what was sold and have a clear idea of exactly what I should have. Expressing this in team meeting has slowly brought the matching closer and closer..meaning less alcohol theft by staff.

Pluspunten: Ordering tableside is great, no more going back and forth bother guests because a server has a MOD question. No one looks incompetent and as a business we look on point and there is no concern from guests out food quality is also a question.

Minpunten: It made me as a manager look bad!! The staff I wondered about anf seemed to have the most problems with were great on paper. Following sales and percentages I saw that a server I thought was ditzy and annoying but needed...had consistently the highest alcohol and wine sales across the board. I could see who was selling what, when and how they affected bottom line. Then I could coach servers on selling points, it's also a way to teach more about our products. I guess that's the least thing.!!

  • Bron van de reviewer 
  • Beoordeeld op 6-3-2020
Danielle H.
Restaurant Owner
Restaurants, 13-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    1/5
  • Gebruiksgemak
    2/5
  • Functies en functionaliteit
    1/5
  • Klantenondersteuning
    2/5
  • Waar voor je geld
    1/5
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Beoordeeld op 2-1-2020

"False Promises & Eggregious Functionality Issues"

Opmerkingen: You cannot imagine the sad experience we have had with Harbor Touch. When we had to reboot the POS multiple times, every day, for 2 months straight, during busniess hours, we obviously had some very upset customers who had to wait up 20 minutes while the system came back up and then, many times, STILL did not work. Some guests were able to pay with cash or agreed to leave their CC info with our promise that we would destroy the information later once the system was up an running again, but if you run a business with CC, you can imagine what a mess this was. HT was terrible in rectifying the issue for us and allowed us to struggle, literally DAILY!, for months before they finally sent out a new everything and fixed the issue. We COMPed so many checks due to guest frustration that could not be recified and lost innumerable customers (which will have a lasting impact on our business). For the financial burden that HT caused during this time, they appeased us with the promise of a $275 credit and another $100 credit which WE HAVE STILL NOT RECIEVED. It's very sad to say that they say whatever they need to keep you "quiet" and don't follow through with their promised. Simply put, Harbor Touch proves time and time again that they do not care about YOUR business. And of course, they continue to take their fees and CC processing charges out on regular schedule, all the while promising the world, and delivering on nothing. So, so sad. Stay FAR away.

Pluspunten: User friendly POS face for employees to use during business hours is easy to read (large font) & simple to learn.

Minpunten: If you want to see accurate payroll daily, if you think you will use this system to keep accurate track of your employee's hours or have them clock-in using this system, if you want the credit card processing to work properly every time you run one, or if you want customer support that fultills it's promises, then sadly, Harbor Touch is not for you.

Antwoord van de leverancier

van Harbortouch op 3-1-2020

Danielle,

We would first like to express our sincerest apologies for the complications and frustrations you have experienced with Harbortouch and your Point of Sale system. Since our beginning, we have made it our mission to serve our customers to the best of our ability and provide them with exceptional products, services and support to help them run a successful business. It is disappointing to hear that you have experienced the opposite, and we are going to evaluate the rough patches and work to resolve them and improve them moving forward. We would also like the opportunity to speak with you to work through any outstanding issues and make this right for you. Your account has been located in our database and someone from upper management will be in contact with you shortly to discuss. In the interim, if you have any questions or concerns, please do not hesitate to reach out to [email protected] and we will be happy to assist.

  • Bron van de reviewer 
  • Beoordeeld op 2-1-2020
Matt C.
owner
Levensmiddelen- en drankenindustrie, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    1/5
  • Gebruiksgemak
    1/5
  • Functies en functionaliteit
    1/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    1/5
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Beoordeeld op 8-4-2019

"STAY AWAY "

Opmerkingen: I have made a few big mistakes in running my business over the years.
Among the top 2 are getting involved with harbortouch.
I was told by the salesman that there was a three year commitment.
During that three years I experienced a multitude of issues, and paid over 5% total for my "free" system.
the first red flag was that I went into it with some concerns, but was told there was a 30 day period that I could return the system.
A couple weeks in, when I called with some concern over the operations, I was told that the 30 day period was up, because it started the day the order was placed, and NOT the day it arrived two weeks later. That was the first indication that they were operating in bad faith.
for the next few months every time they did a system update, it took place at noon. that was a busy tie for me, and the system shut down completely for 30 minutes or longer. Customers who couldn't pay just left.
I called every time this happened of course, and got zero response. No consideration for the fact that they were costing me revenues.
There are many flaws in the system. The pool on employees contained all the staff that was ever employed, with no way to clear out all but the current employees, making it difficult or impossible to use. They could not calculate the hours for the staff.
the daily reports had the credit line and the cash income line in random order day to day. Gift cards were treated as income when sold, and were treated as income when redeemed, so there w

Pluspunten: Nothing.
The screen has no ability to modify the placement or order of buttons.
constant updates occurred during open hours, locking the system up for 30 minutes.
the reports put different categories of revenue in a different order each day, randomly.

Minpunten: there was very little in the way of reports to track sales.
couldn't track daily sales to compare from year to year, or track which hours had high or low sales.
labor was the worst.
once an employee was in the system, they were always in the way, with no way to change their status o inactive to get them off the screen.
Sales of gift cards were considered revenue, redeeming gift cards were considered revenue, so you paid income tax on the same income twice.
and the gift cards were expensive, of course.

  • Bron van de reviewer 
  • Beoordeeld op 8-4-2019
Dan Z.
GM
Levensmiddelen- en drankenindustrie, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    1/5
  • Gebruiksgemak
    1/5
  • Functies en functionaliteit
    1/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    2/5
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Beoordeeld op 4-12-2019

"You lose more than you win "

Opmerkingen: Awful

Pluspunten: It is cheap,

Minpunten: The layout, theme, support, any sort of extra integration you may need (Website, online ordering platforms) forget about it, slow running, wastes a tremendous amount of paper.

Antwoord van de leverancier

van Harbortouch op 5-12-2019

Dan,

We are saddened to hear that you are more than dissatisfied with your Harbortouch POS system and apologize for your negative experience. We work hard to develop user-friendly products that deliver exponential value to our customers. We would like the opportunity to understand more of your concerns and work together to determine a solution that will work well for your business. At your convenience, please send an email to [email protected] with your Merchant ID number and best contact number. Once we have this information, someone from our management team will be able to review your account and contact you to discuss this further.

  • Bron van de reviewer 
  • Beoordeeld op 4-12-2019