Tripleseat

Wie gebruikt Tripleseat?

Restaurant, hotels en unieke locaties met privédineer- en banketruimtes.

Wat is Tripleseat?

Tripleseat is een online toepassing voor omzet- en evenementenbeheer die omzet genereert en het planningsproces voor restaurants, hotels en unieke locaties stroomlijnt. Het is het eerste webgebaseerde systeem gecreëerd door evenementenmanagers in de horeca voor evenementenmanagers in de horeca. Sinds 2008 heeft Tripleseat het restaurantbedrijf veroverd door oplossingen te bieden en het evenementenproces van begin tot eind te vereenvoudigen. Meer dan 2500 locaties en meer dan 18.000 experts uit de evenementensector vertrouwen op Tripleseat.

Tripleseat - Details

Tripleseat

http://www.tripleseat.com

Opgericht in 2008

Tripleseat - Prijsoverzicht

Tripleseat heeft geen gratis versie en biedt geen gratis proefperiode.

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Gratis versie

Nee

Gratis proef

Nee

Implementatie

Cloud, SaaS, Web

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Ondersteuning

Kantooruren

Online

Functies van Tripleseat

  • Distributiebeheer
  • Factureren
  • Kwaliteitscontrole
  • Orderbeheer
  • Productie bijhouden
  • Receptenbeheer
  • Vatenbeheer
  • Voorraadbeheer
  • Vraagplanning

Bekijk de volledige lijst van Biersoftware

  • Banketbeheer
  • Beheer van bedienend personeel
  • Contractbeheer
  • Evenementenbeheer
  • Faciliteitenbeheer
  • Factureren
  • Kalenderbeheer
  • Keuken- en menubeheer
  • Klantendatabase
  • Kostenberekening
  • Offertebeheer
  • Orderbeheer
  • Receptenbeheer
  • Reserveringsbeheer
  • Voorraadbeheer

Bekijk de volledige lijst van Catering software

  • Badgebeheer
  • Blokbeheer voor kamers
  • Bruiloften en partijen
  • Budgettering
  • Conferenties/congressen
  • Enquêtes en feedback
  • Expositie- en leveranciersbeheer
  • Gamification
  • Kaartverkoop
  • Promotie via social media
  • Sponsorbeheer
  • Vrijwilligersbeheer

Bekijk de volledige lijst van Event management software

  • Beheer van deelnemers
  • Bevestigingen/herinneringen
  • Evenementenkalender
  • Kortings- en couponbeheer
  • Marketingmanagement
  • Online betalingen
  • Online registratie
  • Promotie via social media
  • Wachtlijstbeheer
  • Websitebeheer

Bekijk de volledige lijst van Event planning software

  • Kill switch
  • Promotiebeheer
  • Reserveringenbeheer
  • Restrictiebeheer
  • Tariefbeheer
  • Voorraadbeheer

Bekijk de volledige lijst van Hotel channel manager software

  • Beheer van deelnemers
  • Beheer van levensmiddelen en dranken
  • Contractbeheer
  • Evenementenbeheer
  • Factureren
  • Klantenbeheer
  • Multi-faciliteit
  • Personeelsbeheer
  • Reserveringenbeheer
  • Resourcebeheer
  • Verkoopbeheer

Bekijk de volledige lijst van Locatiemanagement software

  • Factureren
  • Geïntegreerde boekhouding
  • Keukenbeheer
  • Menubeheer
  • Personeelsbeheer
  • Rapportage en analyse
  • Reserveringenbeheer
  • Tabellenbeheer
  • Verkooppunt
  • Voorraadbeheer
  • Wachtlijstbeheer

Bekijk de volledige lijst van Restaurant management software

  • Factureren
  • Kelderbeheer
  • Orderbeheer
  • Productie bijhouden
  • Vatenbeheer
  • Verkooppunt
  • Voorraadbeheer
  • Wijnclubbeheer
  • Wijngaardbeheer

Bekijk de volledige lijst van Software voor wijnbranche

Tripleseat alternatieven

Meer alternatieven voor Tripleseat

Reviews van Tripleseat

Read all reviews

Overall rating

4,7/5

Average score

Gebruiksgemak 4,6
Klantenservice 4,7
Functies 4,4
Waar voor je geld 4,6

Review software

Share your experiences with other software buyers.

Schrijf een review!
Lauren R.
Sales & Marketing Manager
Restaurants, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 17-10-2018

"The system every Private Dining Sales person has been waiting for!"

Opmerkingen: I had the pleasure of being introduced to Tripleseat at a previous job, and that company unanimously agreed for all of the concepts to make the switch to their program. It was better than the other options out there at the time, and made the most sense. After working with everyone while being at that company, I brought them on board to my current employer. Their sales team, support team, training team, all of them, are so friendly, and helpful! There is no question too small, or request too large to be considered.
I am a big fan, and would recommend them to anyone looking for a new booking system in a heartbeat.

Pluspunten: My favorite part of TripleSeat is that everything makes logical sense, and is able to be customized to your needs. When inputting the information, you don't have unnecessary steps in order to get your basic needs into the system. If I have a brand new manager who only gets a date, time, number of guests, and the host's contact info, they can (within minutes) get them a contract. At the very least they can send them an email with menus and instead of loosing a sticky note, have it tracked so I can follow up.
Truly this was made for the Sales person in mind, with how the data is tracked, and how much time it saves.

Minpunten: My only wish for the software, was that it would allow for you to track correspondence directly with a contact and not having it connected to an event. There doesn't seem to be a way to pull up someone who is in your data base, and just send them a prospecting email, or share with them updated menus or promotions. You have to export their contact information and email, or use a previous event.

  • Bron van de reviewer 
  • Beoordeeld op 17-10-2018
Kathryn B.
Sales and Marketing Director
Levensmiddelen- en drankenindustrie, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 30-7-2019

"Gather is the ONLY program for me!"

Opmerkingen: I am saving so much time using this software with clients. Half the time it used to take me to send contracts.

Pluspunten: Gather is the best software to use for private dining, the ease of use is like no other! You can use it on the app, computer, tablet etc... it is very easy to develop files to save on the software and send contracts to clients. Once you train your staff their are very little questions that follow because of the ease of use with this product. Clients also love it because it leaves less back and forth with contracts and they can do everything they need from the form you send them. The software also works with your email and you're notified on the home screen and via our work email. They're constantly upgrading and using new integrations as well.

Minpunten: This is not a con because I don't know if this is possible, but if Gather could find a way to integrate with Open Table so contracts update to that software it would be amazing. I am not a computer programmer so I have no idea if that's possible, but really their are no cons with Gather.

  • Bron van de reviewer 
  • Beoordeeld op 30-7-2019
Christina L.
Manager
Levensmiddelen- en drankenindustrie, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 22-9-2020

"Daily Life"

Opmerkingen: Overall it was not hard to learn for such a critical tool we use to plan multiple events.

Pluspunten: It is easily accessible and great if we need to work from home. Leads are captured for us to respond and sorted accordingly. The calendar for event planning is critical for us to see and use to rent our event spaces.

Minpunten: I would love if there was an app for it on the phone instead of having to go on a site. When multiple members are booking potential leads, If there was a way to block spaces better besides using the hold mark on the calendar as that does not guarantee a proper blockage sometimes (for example if it can note the space is currently being blocked as multiple users are trying to block the space at the same time that would be great) Also putting potential events on our calendar does require multiple steps with a lot of info -if this could be more compact, that would save time in booking during high demand.

  • Bron van de reviewer 
  • Beoordeeld op 22-9-2020
Timothy R.
Manager
Horeca, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    1 /5
  • Gebruiksgemak
    1 /5
  • Functies en functionaliteit
    1 /5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    Zonder beoordeling
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 20-8-2017

"Extremely bad customer service, buggy software"

Opmerkingen: Even though we gave them notice of cancellation after about 9 months they have twice charged our card for renewals which are not valid.

Pluspunten: Generally the contract feature was fine. We liked executing contracts on line even though the contract tool did not have all of the client info required

Minpunten: Regarding our disappointment with Gather I would point to the following – all of which I have reflected to your support people and none of which have been acted on:

Your IOS app seems to be able to send messages to clients and it does seem to be able to send templates but not free-form messages. Yet it often leads the user to believe a message has been sent when it has not
About 45 days ago new inquiries stopped showing up in your new messages list – your support people insisted this was not a change but it was. It seems logical that new leads would be the most important new messages
I asked you to make all the numbers and metrics on your Home page hyperlinked, but you have not. If I see I have two new leads I can click on that number and it takes me to the new leads. If I see I have one new contract signed, the numeral “1” is not hyperlinked and I have to search for the new signed contract.
It is difficult or impossible to add a second client contact name but in the wedding business it is pretty normal to have at least two client counterparties. Yes I know about the “onsite” contact but that is not a default email recipient. Look at the confusion that appears in some proposals.
Your proposals are not properly itemized and clients do not seem to notice that I have attached a “BEO” which is not a term I could define for you. Look at both “xxx” and “xxx” as examples of proposals where they thought we got the price wrong but they don’t see the security deposit because it is not itemized in the proposal.
It is completely ridiculous that the client could sign an e-contract without being forced to enter and validate their address, phone, full and correct name, etc. Our normal course is we get a contract signed and then we chase down the additional information required to actually have a contract with the Zenith Additional Information form. This is cumbersome and probably not legally defensible. I want the client to execute the contract having filled in and validated their complete contact info

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 20-8-2017
Charles G.
Operations Manager
Levensmiddelen- en drankenindustrie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    3 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 2-8-2020

"A User Friendly Necessity for Event Managers"

Opmerkingen: I have always had success with Tripleseat. You can be confident using it to communicate with prospective clients and clients with future bookings.

Pluspunten: Tripleseat's program format is very user friendly. It was developed to make creating and editing BEO's very simple. Loading your banquet and catering menus is very simple. Event quotes, contracts and payment details are all accessible without a lot of extra effort.

Minpunten: There's an occasional delay in menu/ pricing updating and a lot of daily emails for your team.

  • Bron van de reviewer 
  • Beoordeeld op 2-8-2020