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Tripleseat
Wat is Tripleseat?
Tripleseat is een online toepassing voor omzet- en evenementenbeheer die omzet genereert en het planningsproces voor restaurants, hotels en unieke locaties stroomlijnt. Het is het eerste webgebaseerde systeem gecreëerd door evenementenmanagers in de horeca voor evenementenmanagers in de horeca. Sinds 2008 heeft Tripleseat het restaurantbedrijf veroverd door oplossingen te bieden en het evenementenproces van begin tot eind te vereenvoudigen. Meer dan 2500 locaties en meer dan 18.000 experts uit de evenementensector vertrouwen op Tripleseat.
Wie gebruikt Tripleseat?
Restaurant, hotels en unieke locaties met privédineer- en banketruimtes.
Twijfels over Tripleseat?
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Tripleseat
Andere goede alternatieven voor Tripleseat
Reviews over Tripleseat
Best Event Software
The system every Private Dining Sales person has been waiting for!
Opmerkingen:
I had the pleasure of being introduced to Tripleseat at a previous job, and that company unanimously agreed for all of the concepts to make the switch to their program. It was better than the other options out there at the time, and made the most sense. After working with everyone while being at that company, I brought them on board to my current employer. Their sales team, support team, training team, all of them, are so friendly, and helpful! There is no question too small, or request too large to be considered.
I am a big fan, and would recommend them to anyone looking for a new booking system in a heartbeat.
Pluspunten:
My favorite part of TripleSeat is that everything makes logical sense, and is able to be customized to your needs. When inputting the information, you don't have unnecessary steps in order to get your basic needs into the system. If I have a brand new manager who only gets a date, time, number of guests, and the host's contact info, they can (within minutes) get them a contract. At the very least they can send them an email with menus and instead of loosing a sticky note, have it tracked so I can follow up. Truly this was made for the Sales person in mind, with how the data is tracked, and how much time it saves.
Minpunten:
My only wish for the software, was that it would allow for you to track correspondence directly with a contact and not having it connected to an event. There doesn't seem to be a way to pull up someone who is in your data base, and just send them a prospecting email, or share with them updated menus or promotions. You have to export their contact information and email, or use a previous event.
Eerder overwogen alternatieven:
So much packed into one application!
Opmerkingen: I absolutely love it! They are so responsive and they have an online support feature to chat at any time.
Pluspunten:
I love how the event request links can be embedded into your website for client ease. They have a task function which is essentially a reminder for the Sales Manager to complete something.You can see if an email was received and if the client opened it.Also TS Direct is life-changing. Guests can book themselves a private room or catering order, select a menu, and submit payment.
Minpunten:
TS Direct has evolved so much over the last year. The only wishes I have are the following:When you change menus on the main TS site, I would love to be able for those changes to mirror that.I would also like the toggle between locations features to stick so that each time you are making changes you don't need to re-select the location each time.
Extremely bad customer service, buggy software
Opmerkingen: Even though we gave them notice of cancellation after about 9 months they have twice charged our card for renewals which are not valid.
Pluspunten:
Generally the contract feature was fine. We liked executing contracts on line even though the contract tool did not have all of the client info required
Minpunten:
Regarding our disappointment with Gather I would point to the following – all of which I have reflected to your support people and none of which have been acted on: Your IOS app seems to be able to send messages to clients and it does seem to be able to send templates but not free-form messages. Yet it often leads the user to believe a message has been sent when it has not About 45 days ago new inquiries stopped showing up in your new messages list – your support people insisted this was not a change but it was. It seems logical that new leads would be the most important new messages I asked you to make all the numbers and metrics on your Home page hyperlinked, but you have not. If I see I have two new leads I can click on that number and it takes me to the new leads. If I see I have one new contract signed, the numeral “1” is not hyperlinked and I have to search for the new signed contract. It is difficult or impossible to add a second client contact name but in the wedding business it is pretty normal to have at least two client counterparties. Yes I know about the “onsite” contact but that is not a default email recipient. Look at the confusion that appears in some proposals. Your proposals are not properly itemized and clients do not seem to notice that I have attached a “BEO” which is not a term I could define for you. Look at both “xxx” and “xxx” as examples of proposals where they thought we got the price wrong but they don’t see the security deposit because it is not itemized in the proposal. It is completely ridiculous that the client could sign an e-contract without being forced to enter and validate their address, phone, full and correct name, etc. Our normal course is we get a contract signed and then we chase down the additional information required to actually have a contract with the Zenith Additional Information form. This is cumbersome and probably not legally defensible. I want the client to execute the contract having filled in and validated their complete contact info
Could use improvement
Opmerkingen: It has been a solid good.
Pluspunten:
The functionality of receiving leads and booking events are great
Minpunten:
It has consistently been slow and we have had service interruptions, our contracts have had issues from original set up - copied over contracts linked together which is still ongoing, and little things like not being able to add a color to the calendar for our company functionality. As the admin for leads, I am still confused on how to clear them from years ago.
Gather is the ONLY program for me!
Opmerkingen: I am saving so much time using this software with clients. Half the time it used to take me to send contracts.
Pluspunten:
Gather is the best software to use for private dining, the ease of use is like no other! You can use it on the app, computer, tablet etc... it is very easy to develop files to save on the software and send contracts to clients. Once you train your staff their are very little questions that follow because of the ease of use with this product. Clients also love it because it leaves less back and forth with contracts and they can do everything they need from the form you send them. The software also works with your email and you're notified on the home screen and via our work email. They're constantly upgrading and using new integrations as well.
Minpunten:
This is not a con because I don't know if this is possible, but if Gather could find a way to integrate with Open Table so contracts update to that software it would be amazing. I am not a computer programmer so I have no idea if that's possible, but really their are no cons with Gather.
