--- description: Ontdek de plus- en minpunten van Jitbit Helpdesk en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Jitbit Helpdesk - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/30008/help-desk/software) > [Jitbit Helpdesk](/software/117628/jitbit-helpdesk) # Jitbit Helpdesk Canonical: https://www.capterra.nl/software/117628/jitbit-helpdesk Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.nl/software/117628/jitbit-helpdesk?page=2) > Fraaie helpdesk-software, zowel beschikbaar als "SaaS" en "lokaal". Houdt problemen van je klanten bij, integreert volledig met je e-mail. > > Oordeel: score van **4.5/5** door 33 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Jitbit Helpdesk? Jitbit richt zich op zowel startups als kleine zelf gefinancierde bedrijven en grote ondernemingen met meer dan 50 supportmedewerkers. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 33 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Jitbit - **Opgericht**: 2005 ## Commerciële context - **Beginprijs**: US$ 29,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Algerije, Argentinië, Australië, België, Brazilië, Canada, Chili, Colombia, Costa Rica, Curaçao, Cyprus, Denemarken, Duitsland, Egypte, Estland, Faeröer, Finland, Frankrijk, Gibraltar, Griekenland en 54 meer ## Functies - Alerts/Escalation - Beheer van Service Level Agreements (SLA's) - Communicatie via meerdere kanalen - Geautomatiseerde routing - Klantendatabase - Macro's/reacties via sjablonen - Rapportage en analyse - Workflowbeheer - Zelfserviceportal ## Integraties (12 in totaal) - Asana - Bitbucket - Dropbox Business - GitHub - Google Drive - Harvest - Jira - Microsoft Visual Studio - Slack - Trello - WordPress - Zapier ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshservice](https://www.capterra.nl/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Milvus](https://www.capterra.nl/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Fantastic Self Host Helpdesk" — 5.0/5 > **Matt** | *4 november 2018* | Telecommunicatie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The pricing model for Jitbit self hosted makes the product exceptional value for money, made even better by the license being perpetual. With the backend being SQL this also allows for database level backups to be taken and managed, as well as 3rd party integration at database level. The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read. There is also a well build mobile application available. > > **Minpunten**: The reporting element of the helpdesk software is somewhat lacking in the number of reports which can be generated. These reports are also very rigid and allow little customisation. ----- ### "Jitbit - The best Bang for the Buck\!" — 5.0/5 > **Michael** | *19 juli 2019* | Industriële automatisering | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk. There is hardly any delay when waiting for a ticket to come in, and with a robust rule structure you can quickly get the ticket to the right support rep with minimal downtime or delay for the user. > > **Minpunten**: There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it. > > Jitbit has provided me clear viability into my current workload for my team. I am now able to create a strong business plan to grow my department, delegate the work efficiently , and allow me to interact with other lines of business without interrupting my day to day operations. ----- ### "Jitbit Review" — 1.0/5 > **Susan** | *6 augustus 2024* | Schoolleiding | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Unfortunately, I can not think of anything. > > **Minpunten**: Biggest complaint was lack of support and almost impossible to reach someone directly when needed > > Not good overall, actually pretty terrible. ----- ### "JitBit is both simple to use with many powerful and useful features" — 5.0/5 > **JOHN** | *27 februari 2025* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I find it very easy to use with a simple but powerful user interface. > > **Minpunten**: I wish it had more project management and team collaboration features, but i understand that it's strength is as a ticketing system. > > As an everyday user for the last four years, I've been pleased with its web interface. I don't use the respond-by-email feature much, but I know others use it a lot and are happy with it. I've also spent time using the API with Excel PowerQuery to build reports and views that aren't available through the web interface. ----- ### "Customers in mind" — 5.0/5 > **Josemaria** | *29 maart 2019* | E-learning | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Customer satisfaction is a top priority. We use Jitbit to improve this metric by providing a platform where the users themselves can easily report their concerns, bugs, and incidents and at the same time find a timely response and available knowledgebase materials they can browse thru for self-service items. Jitbit is highly customizable out of the box, the defaults work well, has a clean UI, and yet there is a lot of customizations possible e.g., for company branding, simplifying the categories and dropdown lists, etc. Based on UK and yet their pricing is very attractive. > > **Minpunten**: No negatives so far in the little time we have spent with Jitbit. The learning curve itself is not a pain, but somewhat expected for any new software. > > JItbit has helped us deal with helpdesk issues faster, better, and in a more dynamic way. We get to generate reports which can quickly show us user satisfaction, feedback, common incidents, etc. which can all help us to improve our customer service. ----- Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.nl/software/117628/jitbit-helpdesk?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/117628/jitbit-helpdesk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens