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Wat is Avaya UCaaS?

Avaya IX Contact Center helpt bij het creëren van natuurlijke verbindingen, zowel menselijk als digitaal, via alle communicatiekanalen. Bedrijven kunnen processen, mensen en toepassingen stimuleren en afstemmen om betere besluitvorming, samenwerking en het delen van informatie mogelijk te maken.

Wie gebruikt Avaya UCaaS?

Het platform Avaya Aura is ontworpen om de interactie met klanten te stroomlijnen en is een reeks producten die samenwerken om klantenondersteuning te vergemakkelijken en relevante gegevens te rapporteren om de klantenservice te verbeteren.

Avaya UCaaS Software - 1

Twijfels over Avaya UCaaS? Vergelijk met een populair alternatief

Avaya UCaaS

Avaya UCaaS

4,4 (83)
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
19
Geen integraties gevonden
4,3 (83)
4,2 (83)
4,1 (83)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
1
Geen integraties gevonden
3,7 (50)
4,1 (50)
4,0 (50)
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Reviews over Avaya UCaaS

Gemiddelde score

In totaal
4,4
Gebruiksgemak
4,3
Klantenservice
4,1
Functies
4,5
Prijs-kwaliteitverhouding
4,2

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Jose
Jose
2nd level operations in Venezuela
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

fairly easy to use, with varied options for managing incoming calls

5,0 6 jaar geleden

Opmerkingen: better call management and increase of the SLA agreement service

Pluspunten:

administration is simple, and allows you to quickly monitor the call queues, from the number of calls on hold to the time each call lasts. Allows assigning each code of a user to a specified queue, which allows establishing different call lines according to the needs or service that you want to provide allows you to create waiting options in which you can know why a user can not receive a call: feedback, bathroom, break, etc.

Minpunten:

I have nothing negative with this product is quite easy to use and you have up to one meter in percentage of the service offered during the

Matthew
Matthew
Marketing Coordinator in VS
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

All-In-One Com Hub for Any Business Size

4,0 vorig jaar

Opmerkingen: Beyond the occasional frustrating poor audio quality on phone calls, the overall system has been fantastic for company communications. Employees can forward calls to their cells if they work from home, meaning a call is never missed. The web meeting option helped us consolidate other services into Avaya and the instant messaging is a great time-saver between departments.

Pluspunten:

The Avaya system is really two parts for us: a fully customizable phone and the content hub. The phone is decked out with a long caller ID list and includes options to change out ring back tones, caller tones, and voice mail recordings. The hub is packed with amazing options such as faxing from the computer, internal instant messaging, screen share, and web meeting access. With Avaya my company has been able to save costs by reducing third-party services for web meetings and screen sharing.

Minpunten:

Call quality can really be hit or miss, which might be the program or it might be our internet connections. Poor quality comes in the form of audible clicks, pops, voice distortion, or ultimately dropped calls.

Jodi
Controller in VS
Administratie, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Our company is highly satisfied with Avaya UCaaS communications platform.

5,0 vorige week Nieuw

Opmerkingen: We are pleased with their phones and service and have used Avaya for over 8 years.

Pluspunten:

We like the voice features of the phone system.

Minpunten:

There is nothing that I can think of as the phone system works well for us.

ABSALON TEIXEIRA DO
Traffic analyst in Brazilië
Telecommunicatie, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

in queue management and attendants unknown tool with most failures

2,0 4 jaar geleden

Opmerkingen: Since its implementation we had several problems, because the company commercial sells a product that can not deliver.
Its consultants are not sufficiently aware of the languages ​​used by Brazilian carriers which makes it very difficult to deploy and maintain the tool, which currently can only function due to the Asterisk redirection that receives all operators' trunks and delivers so that avaya can understand.
Not to mention the disconnects, which in the reports present information that is unreliable.
The tool has several native reports that analyzed have divergences of information between them, and we could not create a report without calling and payment of the service, which several times we requested did not receive what was agreed, beyond the support deadline. technical, which can reach 365 business days.

Pluspunten:

Since its implementation we had several problems, because the company commercial sells a product that can not deliver. Its consultants are not sufficiently aware of the languages ​​used by Brazilian carriers which makes it very difficult to deploy and maintain the tool, which currently can only function due to the Asterisk redirection that receives all operators' trunks and delivers so that avaya can understand. Not to mention the disconnects, which in the reports present information that is unreliable. The tool has several native reports that analyzed have divergences of information between them, and we could not create a report without calling and payment of the service, which several times we requested did not receive what was agreed, beyond the support deadline. technical, which can reach 365 business days.

Minpunten:

Since its implementation we had several problems, because the company commercial sells a product that can not deliver. Its consultants are not sufficiently aware of the languages ​​used by Brazilian carriers which makes it very difficult to deploy and maintain the tool, which currently can only function due to the Asterisk redirection that receives all operators' trunks and delivers so that avaya can understand. Not to mention the disconnects, which in the reports present information that is unreliable. The tool has several native reports that analyzed have divergences of information between them, and we could not create a report without calling and payment of the service, which several times we requested did not receive what was agreed, beyond the support deadline. technical, which can reach 365 business days.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Telecommunicatie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I have use this for over 5 years

5,0 4 jaar geleden

Opmerkingen: great for big, small, medium companies, you are able to see in which Aux your personnel is, so you can track their time on their calls or their non productive time, great!!

Pluspunten:

If you work in the call center industry you know tie is everything, so its very easy that you are able to keep track of your time taken in each call, and you can get a calculator manually- you can save phone numbers in your directory and see missed calls, received calls and outbound calls, you have everything together. You actually have an extension, so a customer can reach you back and/or a colleague can trasfer the call.

Minpunten:

When I was in training I wish there were a training environment to practice at least 5 to 10 minutes since the first time that you use it you kind of get lost