icomplete CRM

icomplete CRM

door icomplete

Wie gebruikt icomplete CRM?

Ideal Sales and Marketing Automation CRM for small business and teams. Powerful telephony integration for Call Centre, Sales or Helpdesk.

Wat is icomplete CRM?

icomplete CRM is a cloud-based CRM designed for small businesses and teams. Providing a simple, effective way to track, communicate and market to customers, clients or partners centrally all in one place. With built in web-form contact us feed of leads, email integration, SMS and email marketing, Direct Mail, efax and calls it can store every form of communication against a contact record in real-time. See who said what to whom, when. Supports PC, Mac, Mobile and Tablet.

icomplete CRM - Details

icomplete

http://www.icomplete.com/home.html

Opgericht in 2007

icomplete CRM - Prijsoverzicht

icomplete CRM vanaf US$ 20,00/maand. icomplete CRM heeft geen gratis versie maar biedt wel een gratis proefperiode. Hieronder vindt u extra prijsinformatie voor icomplete CRM.

Beginprijs

US$ 20,00/maand

Prijsinformatie

£15, 20E, $20 per user 4.9p minute mobile 1p landline calls

Gratis versie

Nee

Gratis proef

Ja

Implementatie

Geïnstalleerd - Mac

Cloud, SaaS, Web

Geïnstalleerd - Windows

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van icomplete CRM

CRM-systemen
Documenten opslaan
E-mailmarketing
Integratie van marketingautomatisering
Integratie van sociale media
Interne chatintegratie
Kalender-/herinneringssysteem
Leadscoring
Mobiele toegang
Offertes en voorstellen
Segmentering
Taakbeheer
Territoriumbeheer
Analyse van klantenservices
Catalogiseren / categoriseren
Controle van antwoorden via e-mail
Kennisbeheer
Klantenondersteuning bijhouden
Live chatten
Prestatiemeetwaarden
Zelfserviceportal
Zoeken

Reviews van icomplete CRM

5 van 14 reviews worden weergegeven

In totaal
4.4/5
Gebruiksgemak
5/5
Klantenservice
5/5
Functies
4.8/5
Waar voor je geld
5/5

A world beating CRM

Beoordeeld op 9-12-2016
Neil O.
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
Bron: GetApp
5/5
In totaal
5/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: The i-complete CRM has changed the way I run my company. It is not only extremely simple to use, it is fast, efficient and saves a fortune on telephone costs, staff time and work load. You can simply achieve more with the same staff. The way we use it has increased the performance of our sales staff by 100%, and the flexibility of the system allows you to keep in touch with what is happening in your company where ever you are, even on holiday abroad.

Pluspunten: VOIP means all documents are stored safely on cloud and you have access whenever or wherever you want.
Call recording means you never miss a call and can always check what you said to someone or what was said to you.
Automated individual emails save massive amounts of time.
No other CRM has voice recording integration.
No other CRM has missed call forwarding or ansaphone.
No other CRM has tagging (client identity and rating system)
Loads more feature included.
Very inexpensive and easy customisation.

Minpunten: Lacks notification for incoming emails, but then no other CRM has that either

small business CRM system that ticks most of the boxes required by a small business

Beoordeeld op 12-12-2016
James L.
ceo
Levensmiddelen- en drankenindustrie, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
5/5
Gebruiksgemak
4/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We have been using iComplete for 4 years now, and it was a huge improvement on the excel spreadsheet we used to use! It is very affordable, super easy to use and their help desk answers emails (and the phone) rapidly, so if you do have any problems you they are quickly resolved. If you use marketing e-shots they can be sent from the system by various tags eg customers, bloggers, packaging suppliers etc. It also keeps a record of all emails sent by producing a unique code for every person in the database, which makes finding old emails pretty quick. The task function sets you up reminders and percentage of completion rather than having a desk covered in post its. Would definitely recommend this for any small business and we are still very happy with it despite having grown to over £1m revenues

Pluspunten: web based, easy to use, great customer service based in UK

Minpunten: e-marketing templates a little clumsy, database segmentation based on tag search could be more flexible, would be useful to have off line version on local hard drive for travelling

Better Connected

Beoordeeld op 19-12-2016
Michael C.
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
Bron: GetApp
5/5
In totaal
5/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Contact with the team is excellent, any questions are quickly resolved and as we have evolved iComplete has adapted to support our individual needs. I have recommended iComplete to others and they have never ever complained so I have been confident and will remain confident to continue to recommend.

Pluspunten: Client contact record all in one place

Antwoord van de leverancier

van icomplete.com op 4-1-2017

Thank you for your feedback.

Not impressed

Beoordeeld op 10-3-2014
Howard
Bron van de reviewer 
Bron: GetApp
1/5
In totaal
Gebruiksgemak
Functies en functionaliteit
Klantenondersteuning
Waar voor je geld

Opmerkingen: Not impressed. Pipeline management - once subscribed you are told there is a £200 fee to set this up
Auto feed response from website - you have to completely redesign your web form to fit icomplete - not easy as its made out and they charge you £99 for the pleasure.
Yes you can store your contacts in the same way you can in access, Yes you can set tasks and reminders the same way you can in outlook, if you sign up to voip you can call straight from the solution - a nice to have not a necessity. Initial training was an hour of my life I will never get back eventually told to watch the tutorial videos that I got more from.
Nice company to deal with? Not really. Clare's great the others just wind me up the wrong way once onboard they just want to sell extras to you quite annoying.

Antwoord van de leverancier

van icomplete.com op 30-4-2014

Howard I am so sorry to hear that you were unhappy with the icomplete service. We do take negative reviews very seriously and this will be passed back to our team to improve our customer care process.

Icomplete CRM Voip combined system

Beoordeeld op 13-12-2016
Andrew H.
Director
Automotive, 13-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: This system has taken out our previous server based system and gives us 100% more functionality and speed coupled with the regulatory requirement we need for the FCA.
With a customized process flow, connected website and automated marketing feature the icomplete system is revolutionary to the business and allows us to expand easily.
We can't imagine life without it and the phone link up means that we go directly to file on screen pop ups, very impressive. A full list of every customer contact and recorded calls!

Pluspunten: Easy to use, top end functionality without the cost. the telephony link up is great.

Minpunten: Cloud based so reliant on internet connection which fortunately these days is very good.