PracticeSuite

Overall Great Experience

Pluspunten:

Right from the beginning the practicsuite stood out with its interface ease to use and layout. Customer service and onboarding has been amazing experience. Highly recommend

Minpunten:

Sometime too many steps for each thing but I understand this also gives more options in the long run to do things.

Amazing Customer Service

Opmerkingen: Tech support is incredible. They respond quickly and courteously. In our office, guarantor's found it difficult to identify what patient had a balance. PracticeSuite support worked closely with me to perfect this process. Statements are being paid at a much faster rate. Saving hugely on time, and cost of sending paper statements, also increasing the revenue rate for patients payments.

Pluspunten:

The efficiency of sending patient statements, checking eligibility, easy way to process payment. There are some many functions.

Minpunten:

There are some cross over issues with insurance duplicating when changed in Elation. Some people get frustrated if they can make one large payment, and have to give credit card information more than once when paying multiple accts. Some of the graphics aren't as users friendly in the beginning until your get it all down.

PracticeSuite Billing Practices

Opmerkingen: They had our business for many, many years, and they are not worth the money, but it is really hard to move billing clients, so you're stuck, and they can charge you whatever they want. Avoid getting in this trap.

Pluspunten:

It was fairly easy to use and the tech support people were very nice.

Minpunten:

Pricing and their billing practices in general. FYI-The prices this website shows are less than half of what they really charge. Completely disorganized billing practices. They can't keep track, constantly double billing and charging for accounts that had been closed for months. I had my credit card on file with them, and they wouldn't charge it for six months and then would charge it all at once. They sent several invoices per month, some with a random client or two on it or a set-up fee (large fees for this BTW, like 2K for EHR) for a client from six months ago, which might be on more than one invoice, etc., nearly always wrong. The software itself has some snags, especially if you ever make a mistake. For example, if you put in an amount applied to deductible by mistake, you can't delete or change that. You have to contact support. The reports are bad, although there are hundreds of them, and if you request a change, it could take 6 months to be implemented.

Practice Suite

Opmerkingen: I really love using this software. I found this software easy to learn.

Pluspunten:

Practice suite saves information which allows you to copy your last billing. This saves time when you are billing the same codes. I like that I can use UB or HCFA forms. The prices of this software is very affordable.

Minpunten:

Sometimes setting up the patient cases can be confusing. Or when adding new insurances. The flow of this process could be easier to read. Some of the reports could be better.

Outstanding product for small practices

Opmerkingen: This product helps me run my practice by aiding in collection/billing and tracking the new and established patients which helps with

Pluspunten:

This product is visually appealing and the functionality is outstanding. It is easy to use and navigate. The support is excellent as well.

Minpunten:

Reporting is customizable but can be made easier. There could be easier connection from the reporting directly linked to individual patient charts/records.