Wat is Coupa?

De inkoopsoftware van Coupa maakt het eenvoudig voor werknemers om te winkelen en inkoopaanvragen te creëren voor alles wat ze nodig hebben.

Wanneer je medewerkers een verzoek hebben, begeleidt software Coupas hen voorzichtig naar het invullen van die behoefte op de juiste manier. Van interessante voorkeursitems tot bovenaan zoekresultaten brengen tot rekening houden met gecontracteerde voordelen zoals voorkeursprijzen en volumekortingen, het juiste doen is gemakkelijk voor gebruikers.

Wie gebruikt Coupa?

Middelgrote tot grote organisaties in alle sectoren die streven naar een verbeterde procesefficiëntie, samen met uitgebreide zichtbaarheid en controle over alle soorten uitgaven aan goederen en diensten.

Coupa Software - 1
Coupa Software - 2
Coupa Software - 3
Coupa Software - 4
Coupa Software - 5

Twijfels over Coupa? Vergelijk met een populair alternatief

Coupa

Coupa

4,2 (82)
Niet beschikbaar in jouw land
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
33
3
4,0 (82)
4,0 (82)
3,9 (82)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
Meeste beoordelingen
US$ 35,00
maand
Gratis versie
Gratis proefversie
96
3
4,7 (179)
4,7 (179)
4,8 (179)

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Reviews over Coupa

Gemiddelde score

In totaal
4,2
Gebruiksgemak
4,0
Klantenservice
3,9
Functies
4,0
Prijs-kwaliteitverhouding
4,0

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Garth
Garth
Director of PRocurement in VS
Geverifieerde LinkedIn-gebruiker
Mediaproductie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Things to be aware of for new users

5,0 3 jaar geleden

Opmerkingen: Overall my experience has been fantastic! I am beginning to get reporting at a detailed level that I've never had, I enjoy the audit trails and Audit oversights

Pluspunten:

Super powerful package. We have a Procurement module, SIM (Supplier Information management), Sourcing, AI. This is an extremely powerful and well-orchestrated product. We had a very knowledgeable implementation team from Coupa which to really great job discovering on identifying what we needed due for the setup. We've been using this product now for about 4 months and now implementing a second affiliate company without much assistance from Coupa and it's going pretty well.

Minpunten:

Beware that systems integration is much more complex than anyone tells you it is. Its been four months since go-live, And we are still having problems with integrating to oracle. Some may read this review think that this is a problem with the implementer, some of it may be. Specifically, we are struggling with the supplier integration and though we have weekly calls, we are still having problems. So just wanted to be aware we were made to believe that Integrating was done all the time and has never been a problem

Fabio
Fabio
Procurement Supervisor in Brazilië
Geverifieerde LinkedIn-gebruiker
Chemicaliën, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Should be better

5,0 2 jaar geleden

Opmerkingen: This platform should be better considering all the investment and is an expensive tool for companies, so you spend more time to do the right thing once.

Pluspunten:

It is a good platform to help companies to buy products and services. The idea is to faster the relation between companies (B2B).

Minpunten:

It is not a friendly platform for the user, it is full os details and does not allows mistakes, I mean if you start a process with some information and you have to change it, you would take some time to do that.

Whitney
Senior Director in VS
Biotechnologie, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Horrible product with worse support

1,0 3 weken geleden Nieuw

Opmerkingen: Below is part of a transcrpt with Support from last week:Support: Hello! I'm {NAME}, how may I be of assistance today? Me: Well first of [all] the last chat person just HUNG UP ON ME [via chat] because I was letting him know (respectfully) I was not pleased that I can't get phone support...I would like to speak to a manager please...I've been dealing with a problems since yesterday and this is now my 4th chat.Support: Do you want to get connected to the previous person? Me: No. He hung up on me...I would like to speak with a supervisor Support: Sorry for the inconvenience. Me: Yes inconvenience. Also rude. Also, your system is frustrating...I would like to speak with a supervisorSupport: Sorry, but there is no call support available. Can you please elaborate the issue in detail? Me: Well...so far all of the "help" via chat has not been helpful. What do you propose? I am frustrated because I have been over this MULTIPLE TIMES via chat Support: Sorry for the inconvenience. Me: Don't say that again, please. I don't believe it Support: Can you please elaborate the issue in detail? Me: One more time then....After 90 mins and three attempts to get rid of me, I finally had an answer - a very simple (yet non-obvious) "click here and add this" resolution.

Pluspunten:

I really don't like anything about Coupa. I am not a direct customer - I am a supplier who has had to interact with my customer's system infrequently over the years.

Minpunten:

I find Coupa to be a poorly designed product, difficult to use, lacking many basic features, and which adds layers of complexity to minor workflows. But their Support is worse - no phone access, no escalation path - only a chat box where they repeatedly misunderstand questions and then request screenshots.

Sekou Djibril
Fondateur Président de CSK in Guinee
Administratie, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Reviews of Coupa: An Efficient and User-Friendly Expense Management Software

5,0 3 maanden geleden

Opmerkingen: Overall, Coupa software is a great solution for companies looking to improve their expense management. It offers many benefits, including simplified expense management, process automation, detailed expense analysis, and integration with other business tools. It can help businesses save time, reduce errors, and make more informed decisions.However, there are also downsides to consider, such as high cost, learning curve for new users, limited customization, and limited customer support in some regions. These factors can make Coupa less accessible for small businesses or those with specific needs.Ultimately, Coupa is a solid choice for businesses looking to improve their expense management and have the resources to invest in premium software. However, it is important to weigh the pros and cons before making a purchase decision and consider specific business needs to ensure Coupa is the most appropriate solution for them.

Pluspunten:

Coupa is a very effective expense management software that offers many benefits for businesses. Here are some of Coupa's highlights:Simplified Expense Management: Coupa offers a complete solution for managing business expenses, from purchase requisition approval to invoicing and payment. It is easy to use for employees and provides a pleasant user experience.Process Automation: Coupa software automates many tasks, saving time and reducing errors. Workflows can be customized to meet business needs, and notifications are sent in real time to enable rapid decision making.Spend Analysis: Coupa provides detailed analyzes of company spend, allowing managers to better understand costs and make more informed decisions. Reports are easily accessible and can be customized to suit business needs.Integration with other tools: Coupa can be integrated with other business tools such as ERP systems and e-commerce platforms. This allows closer collaboration between the different departments of the company and better visibility on expenses.Overall, Coupa is a great choice for companies looking to simplify their expense management, automate processes, and gain better cost visibility. The software is easy to use, offers detailed analytics and can be integrated with other business tools.

Minpunten:

Although Coupa has many advantages for businesses, there are also some disadvantages that should be considered. Here are some of the negative points of Coupa:High cost: Coupa is quite an expensive piece of software, which may make it inaccessible for small businesses or low-budget businesses. Costs may also increase if additional functionality is required.Learning Time: Although Coupa is user-friendly and easy to use, there can be a learning curve for new users. It may take some time to get familiar with the features and workflows.Limited Customization: Although Coupa offers basic customization of workflows, it may be limited in some cases. Businesses with specific needs may find that Coupa does not meet all of their requirements.Limited Customer Support: Coupa's customer support may be limited in certain regions or for certain languages, which may make it difficult to obtain timely assistance. Their support can also be expensive and not meet all expectations.In summary, Coupa is an effective expense management software, but it can be expensive and present a learning curve for new users. It may also be limited in terms of customization and customer support. However, if the business needs a comprehensive and easy-to-use expense management solution, Coupa can be a good choice.

Eyüp
Industrial Engineer in Turkije
Financiële dienstverlening, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

Coupa EO

4,0 vorig jaar

Opmerkingen: I can devote more time to other tasks because I create invoices more quickly.

Pluspunten:

They are very good at billing. I think the security systems are also good

Minpunten:

It still has a lot of shortcomings in integration with some software. They need to fix these asap