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Wat is Rosemark?

Met meer dan 30 jaar ervaring in het bedienen van de thuiszorgsector biedt dit platform een van de meest effectieve en bewezen softwareplatforms voor thuiszorg die momenteel beschikbaar zijn. De mobiele gps-app biedt een directe link tussen zorgverleners en het thuiskantoor en de elektronische bezoekverificatie-opties zorgen voor naleving van de CURES Act. Het systeem is aan te passen aan de behoeften van thuiszorgbureaus en wordt aangeboden tegen een betaalbare prijs. Bovendien zeggen gebruikers dat het klantenservice- en ondersteuningsteam toonaangevend is in de sector.

Wie gebruikt Rosemark?

Niet door leverancier verstrekt.

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Twijfels over Rosemark? Vergelijk met een populair alternatief

Rosemark

Rosemark

4,7 (93)
US$ 100,00
maand
Gratis versie
Gratis proefversie
34
2
4,5 (93)
4,7 (93)
4,9 (93)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 200,00
maand
Gratis versie
Gratis proefversie
82
21
4,5 (682)
4,5 (682)
4,5 (682)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over Rosemark

Gemiddelde score

In totaal
4,7
Gebruiksgemak
4,5
Klantenservice
4,9
Functies
4,4
Prijs-kwaliteitverhouding
4,7

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
76%
4
22%
3
1%
2
1%
Debbie
Director/Owner in VS
Ziekenhuis- en gezondheidszorgbranche, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Customer Service is Key

5,0 5 jaar geleden

Opmerkingen: We began using Rosemark 10 years ago when we were a small company. Rosemark and their outstanding team of programmers, tech supporter and owners have been an integral part of our growth.

Pluspunten:

The software is user friendly. The mobile applications are easy and convenient. The reporting systems interact with Word and Excel seamlessly. The notifications are accurate and can be set to multiple users. The thing that sets it apart from the others is the customer service at Rosemark.

Minpunten:

When I have had issues with the software, I have called Rosemark and the problems are fixed. After 9 years of use, they have not failed once to address my concerns.

Reactie Shoshana Technologies

4 jaar geleden

Debbie, thank you for the review. Your input has been invaluable over the years its worth celebrating our great partnership! We have learned so much from you!!

Tammi
controller in VS
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

A terrific move to Rosemark

4,0 3 jaar geleden

Opmerkingen: Our electronic billing has been transformed through our switch to Rosemark. Before Rosemark, we sometimes had to wait months for payment from the VA, and now the VA typically pays us within ten days. Since we have been a consistent customer of our electronic biller for years, we know that the problem must have been on our software provider's end.

Pluspunten:

We really appreciate the following features: 1. customer service is fabulous 2. the flexibility to change rates and make adjustments to shifts 3. the ability to view invoices before sending them to QuickBooks

Minpunten:

There are a few things that would be helpful to us that we cannot current do: 1. export a veteran claim by individual or by a selected batch 2. choose hours of the day for pay/bill rules (e.g., we pay OT rates for Christmas Eve and New Year's Eve from 5p-midnight) 3. a report which summarizes travel time for a selected period 4. a pop-up menu which lists caregivers who are eligible to serve a selected client that is ordered by distance from the caregiver's home address to the client's address 5. a report that would help us to determine the amount of nonbillable mileage to pay to caregivers Also, one cumbersome process is creating a CSV for a payroll export. It is a little counterintuitive and "tech-y."

Reactie Shoshana Technologies

3 jaar geleden

Tammi, We are so glad that we were a good choice for you. Thank you for your thoughtful feedback and feature requests, we do have these upgrades on our radar. I'm glad that you were able to clarify how you have gotten big improvements in your VA (Veterans Administration) billing turnover time. I will pass on the Kudos to the Customer care team!

Moises
CEO in VS
Ziekenhuis- en gezondheidszorgbranche, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Needs updating

2,0 3 jaar geleden

Opmerkingen: Love the staff - the program is very limited and does not accommodate changing needs. TIME TO UPDATE THE FIELDS

Pluspunten:

At the time it was easy and seemed to meet our needs. Support Staff is excellent

Minpunten:

Rosemark does not get updated. Simple things like multiple phone numbers and email addresses are not accommodated in the base program. when it is requested they say it is on the list to be updated, yet it never happens. I'm wondering if they are actually getting out of this field of service as it is so outdated.

Reactie Shoshana Technologies

3 jaar geleden

Moises, we do have those features please reach out to Robin for help. She also mentioned to me that she would love to show you how our forms feature could work for your agency, no extra charge just give us a call. We are fully committed to the home care industry as that is what we know and what we do. Happy to be of service. Linda Teaman, CEO Shoshana Technologies

Laura
Director in VS
Ziekenhuis- en gezondheidszorgbranche, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Reliable product with exceptional customer service

5,0 3 jaar geleden

Opmerkingen: Exceptional, very satisfied.

Pluspunten:

The user friendly interface, and the ability to configure to my agency specific needs. The staffing is superb at handling any questions immediately. Best software product I have used.

Minpunten:

No cons for our agency. Rosemark has been consistent and no issues have ever arisen.

Reactie Shoshana Technologies

3 jaar geleden

Laura, we are so happy that you made the switch to Rosemark. Your comments clearly reflect our company values and underscore the importance of great software and great customer service working hand in hand. In the home care space, anything else just doesn't make sense. Thank you for your kind words.

Kelly
Owner/Director in VS
Ziekenhuis- en gezondheidszorgbranche, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Worth the move to Rosemark!

5,0 3 jaar geleden

Opmerkingen: Overall experience has been great because of top-notch customer service! (Might have been a frustrating experience without the AMAZING customer service.)

Pluspunten:

1. Customer service is NUMBER ONE!!! 2. Flexibility to make adjustments on shifts, when needed. 3. Reliability in creating CSV for payroll. 4. Once it's learned, it is incredibly useful. 5. Easily able to fill multiple shifts with a simple "highlight" and "apply". 6. The caregiver app is great for checking in/out, viewing schedule, shift offers, and client info.

Minpunten:

1. Not very intuitive for use - more set up for a programmer. 2. Unable to breakdown travel time and print a report summary. 3. There is no cutoff for pay-bill rules in the middle of the day. 4. Cannot export veteran claims by individual veterans. 5. Cannot easily override scheduling overlaps. 6. Does not alert for travel time needed if two shifts are accidentally butted up to each other. 7. Unable to calculate non-billable mileage. 8. Not able to have secure, on-going text conversations within the app.

Reactie Shoshana Technologies

3 jaar geleden

Kelly, thank you for the comprehensive review. I have sent over your requests to our customer care team so they can help to show you something that will help or to make sure that it is added to our Development projects for the future. This review was very helpful, again thank you!!