MyCase

Easy and Efficient Case Management

Opmerkingen: I began using MyCase when it was relatively young. As a result it has been easy to master each new feature as it has been introduced. Tech support is responsive and helpful when needed. MyCase continues to add features based on input and suggestions from users and there seems to be a focus on staying current and relevant to demands of law office management.

Pluspunten:

From the beginning, it was easy to use, and as it has evolved, it remains user friendly. It eliminates the need for a paper file. One of the best features is that clients have access to their case, documents, calendar, billing and to their attorney. The messaging function eliminates voice messages and most phone calls. Clients can leave questions at any time of day or night and will have a documented answer without telephone tag. Overall case management is significantly more efficient than paper files.

Minpunten:

The creation of Automated documents has been disappointing. The feature exists but is not as user friendly as the rest of the software. The recent integration with Dropbox is confusing as well but I suppose that may be my lack of familiarity with how it functions.

All Encompassing!

Opmerkingen: Honestly, without MyCase it would be impossible to run my office. I don't have employees perse, I have providers that I contract with, so I am the only one keeping track of everything. That is hard enough to do , let alone being ADHD! MyCase has really helped me manage the office and clients.

Pluspunten:

I like just about every function on MyCase. I love that they continually find other integrations and functions to make part of the system. Without it, I was a huge mess!! and poor! I am still learning how to use some of the functions, but each one has made the value of MyCase increase exponentially!

Minpunten:

More of the alerts for the functions (ie receive message) need to be available for the phone app. I am not always at a computer and I need to get alert notifications when a message is sent to me.

Middling software, there might be better products out there

Opmerkingen: They started out fine, but now you're on your own if something goes wrong with your software. It could be hours or more than a day before someone responds. I was lured in by cheap prices, but the pricing has increased enough to encourage me to look elsewhere. If you are a brand new solo, it's a good and cheap option to start out, but it doesn't deliver on functionality.

Pluspunten:

Setting everything up was super easy. It integrates well with Google mail, calendar. My clients really like access to their files online.

Minpunten:

The app freezes all of the time. Despite my numerous complaints, they seem to have little interest in fixing it and told me to use the website instead. This makes time keeping less convenient. The template functions are not helpful because they create weird formatting issues in the document, even if you use MyCase desktop. MyCase desktop is extremely clunky and will slow down your computer.

Good, user-friendly, all-around practice management program.

Pluspunten:

I have been a user of MyCase for about 10 years now. I like how user-friendly the platform is; the look, the feel, are very intuitive. It also has space for tons of useful information regarding your case; a one stop shop! The document automation part of the program saves me quite a bit of time, and so does the streamlined billing and invoicing process, which require almost no learning curve. The ability to electronically sign documents through MyCase is one of the best improvements I have seen throughout the years.

Minpunten:

I would love to have the ability to text through MyCase... but by using my firm's phone number. The calendar sync with Google calendars is good, but has had bugs resulting in duplicates, etc. Also, the email part of the program also has had some bugs, it's not that user-friendly, so I've chosen not to use it. I would love it if MyCase could include a court holiday calculator free of charge. It's just not worth the expense of paying for integration with another program, when you can find good, accurate calculations online for free.

A solo with remote staff makes the leap

Pluspunten:

I love that I don't have to limit my staff to local employees, but between court, time zones, etc., it was hard to keep track of what everyone was doing. MyCase has made worlds of difference!! I can easily assign tasks, follow up, keep track of clients and have their contact information in a single convenient location. I can keep notes about each client in their online file.

Minpunten:

I wish that it was easier to use workflows; they are easy to create, but we don't always necessarily have a calendar event that is required to prompt the use of the workflow. I also with that there was a way to do monthly billing that was not attached to time spent, but rather in installments.