--- description: Ontdek de plus- en minpunten van uContact en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: uContact - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [IVR-software](/directory/30231/ivr/software) > [uContact](/software/115213/ucontact) # uContact Canonical: https://www.capterra.nl/software/115213/ucontact Pagina: 1 / 5\ Volgende: [Volgende pagina](https://www.capterra.nl/software/115213/ucontact?page=2) > Omnichannel contactcenteroplossing/alles-in-één - kiesfuncties - IVR - sms - webchat - sociale netwerken - berichten en meer. > > Oordeel: score van **4.5/5** door 81 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt uContact? Presteert je callcentersoftware niet goed? Verbeter je resultaten met uContact, verlaag de kosten en verbeter de productiviteit van medewerkers en supervisors. Een daadwerkelijke, aanpasbare omnichannel-oplossing. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 81 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.7/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Net2Phone - **Locatie**: Newark, VS - **Opgericht**: 1996 ## Commerciële context - **Beginprijs**: US$ 59,99 - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal) - **Ondersteunde talen**: Engels, Portugees, Spaans - **Beschikbare landen**: Argentinië, Aruba, Australië, Belize, Bolivia, Brazilië, Canada, Chili, Colombia, Costa Rica, Dominica, Dominicaanse Republiek, Duitsland, Ecuador, El Salvador, Guatemala, Honduras, Italië, Jamaica, Martinique en 15 meer ## Functies - Agent-interface - Automatic call distribution (ACD) - Automatisch nummers kiezen - Automatische nummerkiezer - Beheer van enquêtes/peilingen - Beller-ID - CRM - CTI (Computer Telephony Integration) - Callcenterbeheer - Campagnebeheer - Chatbot - Chatten/messaging - Controle van oproepen - Dashboard - Geautomatiseerde routing - IVR - Inbound callcenter - Invoer via telefoontoetsen - Kwaliteitsbeheer - Lijstbeheer - Meerdere scripts - Oproepen bijhouden - Oproepen doorsturen - Oproepen opnemen - Oproepen rapporteren - Oproepen routeren - Oproepregistratie - Oproepscripts - Outbound callcenter - Planning voor terugbellen - Predictief kiezen - Rapportage en analyse - Rapportage en statistieken - Stemaanpassing - Tekst naar spraak - Voicemail - Wachtrijbeheer ## Integraties (10 in totaal) - Freshsales - Google Chrome - HubSpot CRM - Microsoft Teams - Pipedrive - Salesforce Platform - Slack - Zapier - Zendesk Suite - monday.com ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [IVR-software](https://www.capterra.nl/directory/30231/ivr/software) ## Gerelateerde categorieën - [IVR-software](https://www.capterra.nl/directory/30231/ivr/software) - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) - [Predictive dialer software](https://www.capterra.nl/directory/30597/predictive-dialer/software) - [Auto-dialer software](https://www.capterra.nl/directory/30999/auto-dialer/software) - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [DialedIn CCaaS](https://www.capterra.nl/software/29589/callcenternow) — 4.8/5 (315 reviews) 3. [Nextiva](https://www.capterra.nl/software/175788/nextiva) — 4.6/5 (914 reviews) 4. [CallHippo](https://www.capterra.nl/software/159578/callhippo) — 4.4/5 (675 reviews) 5. [Calabrio ONE](https://www.capterra.nl/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) ## Reviews ### "Amazingly complete product, great Price, and the best service." — 5.0/5 > **Juan Carlos** | *23 april 2018* | Entertainment | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it's extremely complete I wanted a CRM (which is adaptable to our needs) several channels (Chat, E-mail, telephone and eventually social media) also the ability to adapt it and flexible solutions, it meets all. In addition it has the best price in the market product-features. I have been working in the industry for over 15 years and I must say the setup and transition was smooth and really supportive, as any setup there are minor glitches and adjustments that come up, however they were quickly corrected or adapted to our needs, best product you can have for your call center. ----- ### "No regrets" — 5.0/5 > **Teresa** | *19 september 2025* | Detailhandel | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: The call forwarding to my other location is a great benefit. I am impressed with the quick response to any technical issues I have had. Managing our voicemail system has been a great asset and saves us time. > > **Minpunten**: I have no complaints to any of my services as everything I have signed up for and expected has been on point with no problems. ----- ### "Effective" — 3.0/5 > **oscar** | *22 juni 2023* | Bankwezen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Information is straight forward when using it . > > **Minpunten**: it freezes when you are using it a lot throughout the day. > > the problem is that it freezes when being used a lot. ----- ### "Amazing software solution" — 4.0/5 > **Erivaldo** | *23 september 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: The support when necessary as fast as possible, and solution customization opportunity to improve the configs if possible. > > **Minpunten**: Not having the option to have the Facebook post option on new version and not be able to use the mobile app to receive campaign calls or make it. > > A very good one, the possibilite to increase and become the best tool available for our needs if they listening to us. ----- ### "Vice President" — 5.0/5 > **Ricardo** | *11 september 2025* | Detailhandel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: call management was optimal, being in retail helped us capture our calls and minimize lost time on transfers which causes poor customer experience with our company > > **Minpunten**: have not found that issue at this time. the service is extremely easy to navigate and change as needed to fit our business goals. > > satisfactory. From start to finish, from install and the employees responsible for service were terrific and answered all my 'dumb' questions. ----- Pagina: 1 / 5\ Volgende: [Volgende pagina](https://www.capterra.nl/software/115213/ucontact?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/115213/ucontact) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens