ShopKeep

ShopKeep

door ShopKeep

Wie gebruikt ShopKeep?

Kleine tot middelgrote detailhandels, quick-service, full-service restaurants en bars in de Verenigde Staten.

Wat is ShopKeep?

Alles wat Shopkeep doet, ondersteunt groeiende en onafhankelijke bedrijven. ShopKeep is opgericht door een succesvolle bedrijfseigenaar en biedt een intuïtief, veilig POS-systeem voor tablets, met software waarmee verkopers slimmere bedrijven kunnen runnen door het personeel te optimaliseren, de voorraad te reguleren en toegang te krijgen tot verkooprapporten en klantinformatie op één naadloos, cloudgebaseerd platform. Het bekroonde klantenserviceteam van ShopKeep bedient al meer dan 25.000 klanten, is 24/7 beschikbaar en biedt robuuste ondersteuning.

ShopKeep - Details

ShopKeep

https://www.shopkeep.com

Opgericht in 2008

ShopKeep - Prijsoverzicht

ShopKeep heeft een gratis versie maar biedt geen gratis proefperiode.

Gratis versie

Ja

Gratis proef

Nee

Implementatie

Cloud, SaaS, Web

Mobiel - iOS native

Training

Live online

Webinars

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van ShopKeep

Bakkerijsoftware
Administratiebeheer
Etiketten voor voedingsstoffen en ingrediënten
Klantenbeheer
Loonkostencalculator
Productiebeheer
Receptenbeheer
Receptenkosten
Verkoopbeheer
Verkoopgeschiedenis
Voedingsanalyse
Voorraadbeheer
Betaalpassen en creditcards verwerken
Betalingen verwerken
Cryptovaluta's verwerken
Elektronische handtekening
Factureren
Gegevensbeveiliging
Integratie van betalingsverwerkingsdiensten
Integratie van kassasysteem
Meerdere betalingssystemen
Mobiele betalingen
Online betalingsverwerking
PCI-naleving
Persoonlijke betalingen
Preventie van betalingsfraude
Rapportage en analyse
Terugkerende facturering
Verwerking van ACH-betalingen
Beheer van cadeaubonnen
Elektronische handtekening
Kassasystemen voor restaurants
Kortingsbeheer
Loyaliteitsprogramma
Multilocatie
Profielen van klantenaccounts
Provisiebeheer
Retail POS
Retourbeheer
Streepjescodes scannen
eCommerce-integratie
Beheer van cadeaubonnen
Kortingsbeheer
Ondersteuning van loyaliteitsprogramma's
Prijsbeheer
Provisiebeheer
Retouren bijhouden
Streepjescodes scannen
Touchscreen
Verkoop bijhouden
Voorraadbeheer
eCommerce
CRM
E-mailmarketing
Inkooporderbeheer
Loyaliteitsprogramma
Multilocatie
Orderbeheer
Personeelsbeheer
Postorder
Provisiebeheer
Rapportage en analyse
Retourbeheer
Voorraadbeheersysteem
eCommerce
Beheer van cadeaubonnen
Kassasysteem voor bars
Kassasystemen voor restaurants
Kortingsbeheer
Ondersteuning van loyaliteitsprogramma's
Prijsbeheer
Provisiebeheer
Retouren bijhouden
Streepjescodes scannen
Toegangsrechten voor gebruikers
Verkoop bijhouden
Voorraadbeheer
eCommerce

Reviews van ShopKeep

5 van 669 reviews worden weergegeven

In totaal
4,3/5
Gebruiksgemak
4,4/5
Klantenservice
4,2/5
Functies
4/5
Waar voor je geld
4,1/5
Angie F.
Owner
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 28-6-2019

"Puts Square to shame"

Opmerkingen: Anytime I have had any issue or problem, customer service has been the best in helping me work threw it (computer illiterate remember) plus they always have options for me to make changes that potentially make it easier on my end, or sometimes even cheaper.

Pluspunten: I like the fact that it is a lot more detailed in the inventory set up because it allows you to actually separate you retail store into sections where square did not allowing check out to be easier and faster if you are having issues with or do not use UPC/SCU coding. I also like the fact that you can enter your inventory purchases which automatically adds it to your inventory counts and then you can enter your payout/paying for such accounts

Minpunten: The inventory entry durning initial setup. Because I am computer illiterate, I am still struggling to get it set up correctly and you do not have the option to go in and erase everything to start over.

  • Bron van de reviewer 
  • Beoordeeld op 28-6-2019
Denise K.
Owner
Detailhandel, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 5-11-2019

"Review of ShopKeep"

Opmerkingen: I went from a complex system that I purchased for over $100,000 to ShopKeep. What a joy to have a system that is so easy to use and not time consuming to do the task at hand. Yet it provides so much information to know exactly where your company stands. Love everything about ShopKeep.

Pluspunten: My favorite thing about ShopKeep is That it can give you so much information about your numbers yet it is so easy to operate.

Minpunten: I know this sounds crazy but I really don't have any negatives with this system.

  • Bron van de reviewer 
  • Beoordeeld op 5-11-2019
Joseph I.
Owner
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 11-6-2020

"Great product"

Opmerkingen: Makes the business run quite smoothly. I thoroughly enjoy using this product.

Pluspunten: This software was very easy to set up, update and use. It continues to evolve to make operations glitch free. No manual is required.

Minpunten: I do not have any negative comments about this software. I was surprised that I could set it up with little or no instructions.

  • Bron van de reviewer 
  • Beoordeeld op 11-6-2020
Adam G.
Owner
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    2/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    2/5
  • Waarschijnlijkheid van aanbeveling
    3/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 28-7-2017

"It seems they have gone downhill....."

Opmerkingen: If someone asks for a call don't email. I have lots of questions and need someone knowledgeable for a few minutes to answer them all. Email is inefficient when one of your "answers" leads to more questions and you can't get responses slowly. I would love one person to take ownership of issues and be in easily reachable until the issue is resolved. I don't like having to talk to a new person every time.

Pluspunten: The system is fairly easy to use and my new employees are able to learn it quickly. The bird's eye view is very helpful in knowing how we are doing day to day. I really like the comparisons to the same day last year and last month to see we grow month after month. I like the free MailChimp integration, They recently made a lot of updates that have made the system better and returns smoother.

Minpunten: It seems they are slow to implement updates, they didn't have an android phone app until recently and you can't see tons of info on it. I wish you could pull up past inventory values for specific days or time periods. The EMV capability on our card reader took well over a year to go active. The battery on the ICMP card reader dies in about 30 minutes of being unplugged not even used. You can't edit saved checks and can't do exchanges. They have a newer integration with BigCommerce that I was excited about because we already have a BC store and have to manually sync the inventory between the two. The problem is the integration isn't working with our store and they don't seem to know why. They have escalated the issue and supposedly the Q&A team is working on it but it's been over a month with no progress and it takes days for them to respond to requests for updates. They recently increased the price which is a large percentage increase. I've called service several times and asked for a manager to talk to and no one is ever available. I was told I'd get called back and one time a "lead" emailed me back and never responded to my follow-up email when I asked for a call. I then called again and asked for a manager and was told someone would call me back in 24 hours and no one ever did. I am now actively looking at other systems to replace Shopkeep because they don't call me back. I even tried to look for a regular non "800" number to call and attempt to call and speak to a supervisor but one doesn't seem to exist. I thought the customer service was good in the past but recently it has been horrible.

Antwoord van de leverancier

van Catherine op 3-8-2017

Hi Adam,

Thank you for your feedback. We've been actively trying to get in touch with you hoping that we can address some of your concerns. We will continue to reach out to you but please don't hesitate to contact us directly by responding to the most recent email you received from us.

Thank you,
The ShopKeep Team

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 28-7-2017
David G.
Director of Retail and Merchandise Operations
Sport, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 29-10-2019

"Good System For Smaller Minor League Sports Teams"

Opmerkingen: I have had a very good experience with ShopKeep. This is an easy to work with system both back and front of the house, that is moderately priced. If I ever needed to figure out how to pull a report a simple phone call or internet search solved the problem. I don't think that I have ever been on hold with their customer service, for more than a minute. My only real problem with SkopKeep is that you have to pay full price for a second register and then full price again for a 3rd register, and so on.

Pluspunten: Great back of the house inventory system.
Lots of viewable sales reports.
Easy to use and clean POS.
Dozens of Hot Keys available for POS
Immediate register updates and syncing with back of house.
Good customer support system

Minpunten: In order to get multiple POS registers, you have to pay full price for a whole new system. Meaning that you are paying the same amount for an extra register, that you would be paying for a single register plus your entire back of house inventory system. I would be willing to pay a little extra for multiple registers, but not the same amount for a whole new system. In order to pull an inventory report, you have to export to excel. Would be much easier if you could pull an inventory report based on Department or Category.

  • Bron van de reviewer 
  • Beoordeeld op 29-10-2019