Wie gebruikt deze software?

Kleine tot middelgrote detailhandels, quick-service, full-service restaurants en bars in de Verenigde Staten.

Gemiddelde scores

650 beoordelingen
  • In totaal 4.3 / 5
  • Gebruiksgemak 4.4 / 5
  • Klantenservice 4.3 / 5
  • Functies 4.1 / 5
  • Waar voor je geld 4.1 / 5

Productgegevens

  • Gratis versie Ja
  • Gratis proef Nee
  • Implementatie Cloud, SaaS, Web
    Mobiel - iOS native
  • Training Live online
    Webinars
  • Ondersteuning 24/7 (contact met medewerker)
    Kantooruren
    Online

Leveranciergegevens

  • ShopKeep
  • https://www.shopkeep.com
  • Opgericht in 2008

Over ShopKeep

Alles wat Shopkeep doet, ondersteunt groeiende en onafhankelijke bedrijven. ShopKeep is opgericht door een succesvolle bedrijfseigenaar en biedt een intuïtief, veilig POS-systeem voor tablets, met software waarmee verkopers slimmere bedrijven kunnen runnen door het personeel te optimaliseren, de voorraad te reguleren en toegang te krijgen tot verkooprapporten en klantinformatie op één naadloos, cloudgebaseerd platform. Het bekroonde klantenserviceteam van ShopKeep bedient al meer dan 25.000 klanten, is 24/7 beschikbaar en biedt robuuste ondersteuning.

Functies van ShopKeep

  • Administratiebeheer
  • Etiketten voor voedingsstoffen en ingrediënten
  • Klantenbeheer
  • Loonkostencalculator
  • Productiebeheer
  • Receptenbeheer
  • Receptenkosten
  • Verkoopbeheer
  • Verkoopgeschiedenis
  • Voedingsanalyse
  • Voorraadbeheer
  • Beheer van cadeaubonnen
  • Bitcoin-compatibel
  • Integratie van betalingsverwerkingsdiensten
  • Mobiele betalingen
  • Ondersteuning voor betaalkaarten
  • Online betalingen
  • Ontvangstbewijzen afdrukken
  • Terugkerende facturering
  • Transacties met ACH-cheques
  • Transacties via kassasystemen
  • Vastleggen van handtekeningen
  • Beheer van cadeaubonnen
  • Elektronische handtekening
  • Kassasystemen voor restaurants
  • Kortingsbeheer
  • Loyaliteitsprogramma
  • Multilocatie
  • Profielen van klantenaccounts
  • Provisiebeheer
  • Retail POS
  • Retourbeheer
  • Streepjescodes scannen
  • eCommerce-integratie
  • Beheer van cadeaubonnen
  • Kortingsbeheer
  • Ondersteuning van loyaliteitsprogramma's
  • Prijsbeheer
  • Provisiebeheer
  • Retouren bijhouden
  • Streepjescodes scannen
  • Touchscreen
  • Verkoop bijhouden
  • Voorraadbeheer
  • eCommerce
  • CRM
  • E-mailmarketing
  • Inkooporderbeheer
  • Loyaliteitsprogramma
  • Multilocatie
  • Orderbeheer
  • Personeelsbeheer
  • Postorder
  • Provisiebeheer
  • Rapportage en analyse
  • Retourbeheer
  • Voorraadbeheersysteem
  • eCommerce
  • Beheer van cadeaubonnen
  • Kassasysteem voor bars
  • Kassasystemen voor restaurants
  • Kortingsbeheer
  • Ondersteuning van loyaliteitsprogramma's
  • Prijsbeheer
  • Provisiebeheer
  • Retouren bijhouden
  • Streepjescodes scannen
  • Toegangsrechten voor gebruikers
  • Verkoop bijhouden
  • Voorraadbeheer
  • eCommerce

De nuttigste reviews van ShopKeep

Review of ShopKeep

Beoordeeld op 5-11-2019
Denise K.
Owner
Detailhandel, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I went from a complex system that I purchased for over $100,000 to ShopKeep. What a joy to have a system that is so easy to use and not time consuming to do the task at hand. Yet it provides so much information to know exactly where your company stands. Love everything about ShopKeep.

Pluspunten: My favorite thing about ShopKeep is That it can give you so much information about your numbers yet it is so easy to operate.

Minpunten: I know this sounds crazy but I really don't have any negatives with this system.

Good System For Smaller Minor League Sports Teams

Beoordeeld op 29-10-2019
David G.
Director of Retail and Merchandise Operations
Sport, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
3 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I have had a very good experience with ShopKeep. This is an easy to work with system both back and front of the house, that is moderately priced. If I ever needed to figure out how to pull a report a simple phone call or internet search solved the problem. I don't think that I have ever been on hold with their customer service, for more than a minute. My only real problem with SkopKeep is that you have to pay full price for a second register and then full price again for a 3rd register, and so on.

Pluspunten: Great back of the house inventory system.
Lots of viewable sales reports.
Easy to use and clean POS.
Dozens of Hot Keys available for POS
Immediate register updates and syncing with back of house.
Good customer support system

Minpunten: In order to get multiple POS registers, you have to pay full price for a whole new system. Meaning that you are paying the same amount for an extra register, that you would be paying for a single register plus your entire back of house inventory system. I would be willing to pay a little extra for multiple registers, but not the same amount for a whole new system. In order to pull an inventory report, you have to export to excel. Would be much easier if you could pull an inventory report based on Department or Category.

Choose Shopkeep for Concern, Response and Continued Improvement!

Beoordeeld op 22-10-2019
Darin S.
Owner
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
4 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Overall I have been very happy with Shopkeep. After using it a year I migrated to Square for Retail thinking it would give me everything I needed (in-store and mobile option) in one system. It was a horrible experience for me (unable to print labels from within the app, had to create my own sku system, inventory didn't provide detail I needed) and I RAN AS FAST AS I COULD back to Shopkeep!

Pluspunten: Easy to use, intuitive, flexible, the product has continued to improve and evolve in the 4.5 years I've been using it. 24 hr. assistance

Minpunten: I wish there was a way to download Inventory by supplier or category. The ability to download and print or at least just print more reports would be helpful. Becoming increasingly difficult to get assistance in a timely manner without carrying the premium pay level of service. I occasionally do off-site events such as as festivals, and have group events where I need to ring up wine purchases. Unfortunately these don't occur frequently enough to justify paying a monthly fee for a second register so for those types of things we have to use the Square App and then manually adjust inventory.

Shopkeep used in Career Tech Programs

Beoordeeld op 16-10-2019
Travis W.
Career Technical Technology Specialist
Schoolleiding, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
5 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Overall, I'd definitely recommend Shopkeep. For the price, for the customer service, for its quick implementation and ease of use, you really cannot beat it.

Pluspunten: We implemented Shopkeep within our 4 high school stores, our Cosmetology program's salon, and our Culinary program's restaurant. All have loved Shopkeeps ease of use and learning. The students have picked up on it very quickly. The Back Office has allowed our teachers and students to customize as needed. Overall it's a great product. The restaurant cannot wait for the "tables" option to become officially part of the program. Our district currently does not allow for credit cards, but they are finally considering this and we are looking forward to that and gift cards as well!

Minpunten: We had some issues with connectivity being a large district with many students on our wifi. We were able to purchase adapters and "hard-line" the iPads. This isn't really a Shopkeep issue though. One issue we've had is once a mistake has been made and the shift is closed, there is no way to "fix" the mistake (students will make these mistakes from time to time). We've also been left with some "hanging" open checks but figured out how to get rid of these by deleting the app and reactivating the register.

Great software for a reasonable price

Beoordeeld op 15-10-2019
Lonnie F.
Owner
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I can’t say enough good things about this quality built, easy to use and amazingly dependable system. I haven’t had not one minute of downtime and pairing that with an expert technical support team you can focus your needs on the growth of the business rather than the operations. I will continue to use Shopkeep as long as they will let me.

Pluspunten: Ease of implementation along with ongoing technical support that doesn’t just blow you off when you need them. It’s a very robust system that includes all the features I need most in an easy to use format.

Minpunten: My only negative comment would be toward the purchase order system that is a bit lacking in functionality and tends to be a bit glitchy.

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