ShopKeep

ShopKeep

door ShopKeep

Wie gebruikt deze software?

Kleine tot middelgrote detailhandels, quick-service, full-service restaurants en bars in de Verenigde Staten.

Gemiddelde scores

662 beoordelingen
  • In totaal 4.3/5
  • Gebruiksgemak 4.4/5
  • Klantenservice 4.2/5
  • Functies 4.1/5
  • Waar voor je geld 4.1/5

Productgegevens

  • Gratis versie Ja
  • Gratis proef Nee
  • Implementatie Cloud, SaaS, Web
    Mobiel - iOS native
  • Training Live online
    Webinars
  • Ondersteuning 24/7 (contact met medewerker)
    Kantooruren
    Online

Leveranciergegevens

  • ShopKeep
  • https://www.shopkeep.com
  • Opgericht in 2008

Over ShopKeep

Alles wat Shopkeep doet, ondersteunt groeiende en onafhankelijke bedrijven. ShopKeep is opgericht door een succesvolle bedrijfseigenaar en biedt een intuïtief, veilig POS-systeem voor tablets, met software waarmee verkopers slimmere bedrijven kunnen runnen door het personeel te optimaliseren, de voorraad te reguleren en toegang te krijgen tot verkooprapporten en klantinformatie op één naadloos, cloudgebaseerd platform. Het bekroonde klantenserviceteam van ShopKeep bedient al meer dan 25.000 klanten, is 24/7 beschikbaar en biedt robuuste ondersteuning.

Functies van ShopKeep

  • Administratiebeheer
  • Etiketten voor voedingsstoffen en ingrediënten
  • Klantenbeheer
  • Loonkostencalculator
  • Productiebeheer
  • Receptenbeheer
  • Receptenkosten
  • Verkoopbeheer
  • Verkoopgeschiedenis
  • Voedingsanalyse
  • Voorraadbeheer
  • Beheer van cadeaubonnen
  • Bitcoin-compatibel
  • Integratie van betalingsverwerkingsdiensten
  • Mobiele betalingen
  • Ondersteuning voor betaalkaarten
  • Online betalingen
  • Ontvangstbewijzen afdrukken
  • Terugkerende facturering
  • Transacties met ACH-cheques
  • Transacties via kassasystemen
  • Vastleggen van handtekeningen
  • Beheer van cadeaubonnen
  • Elektronische handtekening
  • Kassasystemen voor restaurants
  • Kortingsbeheer
  • Loyaliteitsprogramma
  • Multilocatie
  • Profielen van klantenaccounts
  • Provisiebeheer
  • Retail POS
  • Retourbeheer
  • Streepjescodes scannen
  • eCommerce-integratie
  • Beheer van cadeaubonnen
  • Kortingsbeheer
  • Ondersteuning van loyaliteitsprogramma's
  • Prijsbeheer
  • Provisiebeheer
  • Retouren bijhouden
  • Streepjescodes scannen
  • Touchscreen
  • Verkoop bijhouden
  • Voorraadbeheer
  • eCommerce
  • CRM
  • E-mailmarketing
  • Inkooporderbeheer
  • Loyaliteitsprogramma
  • Multilocatie
  • Orderbeheer
  • Personeelsbeheer
  • Postorder
  • Provisiebeheer
  • Rapportage en analyse
  • Retourbeheer
  • Voorraadbeheersysteem
  • eCommerce
  • Beheer van cadeaubonnen
  • Kassasysteem voor bars
  • Kassasystemen voor restaurants
  • Kortingsbeheer
  • Ondersteuning van loyaliteitsprogramma's
  • Prijsbeheer
  • Provisiebeheer
  • Retouren bijhouden
  • Streepjescodes scannen
  • Toegangsrechten voor gebruikers
  • Verkoop bijhouden
  • Voorraadbeheer
  • eCommerce

De nuttigste reviews van ShopKeep

Puts Square to shame

Beoordeeld op 28-6-2019
Angie F.
Owner
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer 
5/5
In totaal
4/5
Gebruiksgemak
4/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Anytime I have had any issue or problem, customer service has been the best in helping me work threw it (computer illiterate remember) plus they always have options for me to make changes that potentially make it easier on my end, or sometimes even cheaper.

Pluspunten: I like the fact that it is a lot more detailed in the inventory set up because it allows you to actually separate you retail store into sections where square did not allowing check out to be easier and faster if you are having issues with or do not use UPC/SCU coding. I also like the fact that you can enter your inventory purchases which automatically adds it to your inventory counts and then you can enter your payout/paying for such accounts

Minpunten: The inventory entry durning initial setup. Because I am computer illiterate, I am still struggling to get it set up correctly and you do not have the option to go in and erase everything to start over.

Good System For Smaller Minor League Sports Teams

Beoordeeld op 29-10-2019
David G.
Director of Retail and Merchandise Operations
Sport, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
4/5
Functies en functionaliteit
5/5
Klantenondersteuning
3/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I have had a very good experience with ShopKeep. This is an easy to work with system both back and front of the house, that is moderately priced. If I ever needed to figure out how to pull a report a simple phone call or internet search solved the problem. I don't think that I have ever been on hold with their customer service, for more than a minute. My only real problem with SkopKeep is that you have to pay full price for a second register and then full price again for a 3rd register, and so on.

Pluspunten: Great back of the house inventory system.
Lots of viewable sales reports.
Easy to use and clean POS.
Dozens of Hot Keys available for POS
Immediate register updates and syncing with back of house.
Good customer support system

Minpunten: In order to get multiple POS registers, you have to pay full price for a whole new system. Meaning that you are paying the same amount for an extra register, that you would be paying for a single register plus your entire back of house inventory system. I would be willing to pay a little extra for multiple registers, but not the same amount for a whole new system. In order to pull an inventory report, you have to export to excel. Would be much easier if you could pull an inventory report based on Department or Category.

Cost of Goods Sold not included in Quickbooks Integration

Beoordeeld op 9-1-2020
Charleen C.
Owner
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
Bron: SoftwareAdvice
4/5
In totaal
5/5
Gebruiksgemak
3/5
Functies en functionaliteit
2/5
Klantenondersteuning
3/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Overall, it has been good except for the QuickBooks Integration.

Pluspunten: I like how easy it is to use and for anyone to learn. I also like how quickly it updates information from Backoffice to the iPad.

Minpunten: We've been using ShopKeep for 5 years now. During those 5 years, we've been using a third party app called Shogo that would take our sales, including Cost of Goods Sold (COGS) from ShopKeep and post it into QuickBooks. I have recently upgraded my plan because ShopKeep now integrates directly with QuickBooks, and I had dropped Shogo. Huge mistake! ShopKeep does not have COGS mapped to QuickBooks. That's like washing your hair without shampoo. For every sale, cost of goods sold needs to be booked at the same time or your profit margins are off. I find it ridiculous that they didn't think to include it as part of the integration. So if you want Cost of Goods Sold posted into QuickBooks you will have to manually do a journal entry.

Review of ShopKeep

Beoordeeld op 5-11-2019
Denise K.
Owner
Detailhandel, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I went from a complex system that I purchased for over $100,000 to ShopKeep. What a joy to have a system that is so easy to use and not time consuming to do the task at hand. Yet it provides so much information to know exactly where your company stands. Love everything about ShopKeep.

Pluspunten: My favorite thing about ShopKeep is That it can give you so much information about your numbers yet it is so easy to operate.

Minpunten: I know this sounds crazy but I really don't have any negatives with this system.

I was a bit disappointed

Beoordeeld op 3-8-2019
Scott B.
President
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
3/5
In totaal
4/5
Gebruiksgemak
3/5
Functies en functionaliteit
2/5
Klantenondersteuning
2/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: The inventory issues were dealt with but the lack of solid integration between the POS and Clover was a killer. I had called several times begging for them to fix the problems. After the last one, I investigated other options. While my current POS is not quite as slick looking, it is functional. Their phone support people were nice and helpful to a point, but this issue with the Clover integration cost me money in lost charges.

Pluspunten: It was easy to set up​ and the use of an iPad as a POS terminal was nice. The use of the Clover systems was nice except for the problems.

Minpunten: Where to begin: Inventory management is very basic. If you have a varied or a lot of variations in your inventory, this is not the software for you. Because of that, the labeling system is nearly worthless. Finally, and the reason I stopped using ShopKeep, the integration with the iPad POS and the Clover terminal was flakey. At least once per week, the Clover would appear "stuck." Transactions would go through, it could be verified on the Clover, then a void receipt would print from the Clover when a restart was tried. I lost a few credit card transactions this way. My theory it is because of the nature of the wireless communications. What's funny is the clover could have been hardwired to the network but ShopKeep doesn't do that. I tried to explain to the CSR that it could help but received no response.

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