FieldEdge

FieldEdge

door FieldEdge

Wie gebruikt FieldEdge?

FieldEdge provides field service software at a cost-effective price backed by the highest level of support. Find out why we've been the #1 choice for HVAC and plumbing contractors for 35+ years.

Wat is FieldEdge?

The field service management software to run your entire business is the one that the owner, office staff and technicians actually find helpful! Easily track customer history, dispatching, finances, service agreements, and more. Ranked #1 among contractors, FieldEdge saves office staff 20+ hours per week with a seamless Quickbooks integration - no more double entry! Our mobile app gives technicians all the information they need to provide great customer service and be more efficient on-site.

FieldEdge - Details

FieldEdge

https://fieldedge.com/

Opgericht in 1980

FieldEdge - Prijsoverzicht

FieldEdge heeft geen gratis versie en biedt geen gratis proefperiode. Hieronder vindt u extra prijsinformatie voor FieldEdge.

Gratis versie

Nee

Gratis proef

Nee

Implementatie

Cloud, SaaS, Web

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

Kantooruren

Online

Functies van FieldEdge

Calculatiesoftware voor loodgieters
Commercieel / industrieel
Gegevens importeren en exporteren
Kostendatabase
Leidingenbeheer
Materiaalonderzoek
Offertes en voorstellen
Schatting van overheadkosten
Voor aannemers
Voormontage
Wijzigingsorders
Betalingen innen in de buitendienst
Contactendatabase
Contractbeheer
Elektronische handtekening
Factureren
Mobiele toegang
Offertes
Online tijdklok
Plannen
Routering
Verzenden
Volgen van servicegeschiedenis
Voorraadbeheer
Werkorderbeheer
Apparatuur bijhouden
Contractbeheer
Factureren
Garanties bijhouden
Klantenbeheer
Plannen
Productiekosten
Verzendbeheer
Voorraadbeheer
Apparatuuronderhoud
Arbeidsloon
Beheer van financiën
Commercieel/industrieel
Factureren
Gegevens importeren en exporteren
Kostendatabase
Materiaalonderzoek
Offertes en voorstellen
Plannen
Beheer van technici
Factureren
Inventarisatie
Klantendatabase
Mobiele toegang
Offertes
Onderhoudsplanning
Plannen
Routering
Taakbeheer
Verzenden
Volgen van servicegeschiedenis
Werkorderbeheer
Betalingen verwerken
CRM
Factureren
GPS-tracking
Mobiele toegang
Plannen
Verzenden
Voorraadbeheer
Werkorderbeheer
Beheer van technici
Callcenterbeheer
Contractbeheer
Factureren
Inventarisatie
Klantendatabase
Mobiele toegang
Plannen
Routering
Taakbeheer
Volgen van servicegeschiedenis
Werk bijhouden
Werkorderbeheer
Zelfserviceportal
Beheer van technici
Factureren
Klantendatabase
Mobiele app
Offertes
Plannen
Routering
Taakbeheer
Verzendbeheer
Volgen van servicegeschiedenis
Voorraadbeheer
Werkorderbeheer
Contractbeheer
Inventarisatie
Klantendatabase
Offertes
Plannen
Preventief onderhoud
Routering
Taakbeheer
Terugkerende afspraken
Verzendbeheer
Werkorders maken

Reviews van FieldEdge

5 van 237 reviews worden weergegeven

In totaal
4.3/5
Gebruiksgemak
4.3/5
Klantenservice
4.6/5
Functies
4.2/5
Waar voor je geld
4.2/5

FieldEdge is a great tool!

Beoordeeld op 15-1-2020
Kelley H.
Office Assistant
Consumentendiensten, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
Bron: SoftwareAdvice
5/5
In totaal
5/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We have decreased the time we are waiting to be paid and reduced our overall outstanding invoices. We have increased productivity, reduced costs, and are now tracking jobs.

Pluspunten: As a user who started at my company after FieldEdge was already in place, I can honestly say that FieldEdge was very easy to learn. It is user friendly and the basics can be picked up very quickly. For the more seasoned user, it has more intricate features & applications that you can utilize for your specific needs. Our technicians invoice & collect in the field and with the Quickbooks integration, it helps keep our outstanding invoices to a minimum. FieldEdge provides a live chat feature, which is a great tool. The Reps are very friendly and knowledgeable and super quick to respond! Each user can customize their settings to maximize the ease of use. For instance, I like to have my service tech dispatch board as my default since I am managing that board more closely than my estimator, apprentice or office boards. You can easily toggle between them but it is great to have just the ones I need on top. You can assign priority flags to calls to give quick at-a-glance visual markers. This is great when we have calls that can be interchanged between techs with the same skill sets, which can also be assigned in FieldEdge. The Do Not Service feature is another great tool that has allowed us to prevent accidental scheduling on accounts that we do not wish to service. All in all, it is a great tool that can be as simple or complex as you want it to be.

Minpunten: We have had a few instances over the past year with the software being down, but frankly, at least 2 of those times it was a Microsoft issue, not specially FieldEdge. There are times that FieldEdge runs slowly, but for the most part, it is a stable platform. We have had a couple issues with licensing error messages when trying to add additional uses on our account, but they were quickly resolved and corrected with a call in to the team.

Antwoord van de leverancier

van FieldEdge op 17-1-2020

Thanks for the wonderful review, Kelley! We are so glad to hear that you are enjoying many aspects of the software, along with the range of support resources that are available to you. We are lucky to have customers like you!

Integrates with Quickbooks

Beoordeeld op 21-11-2019
Lisa C.
Office Administration
Groothandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
Bron: SoftwareAdvice
4/5
In totaal
4/5
Gebruiksgemak
4/5
Functies en functionaliteit
5/5
Klantenondersteuning
4/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Overall, we have loved the software. There is another one that we like better but being a small company we could not afford it.

Pluspunten: We like having everything electronic for service calls instead of paper. We like having the customers equipment listed in one place and service history available to the service tech in the field. Service tech can add equipment and pictures as needed. Dispatch log lets you know what service work is needed each week.

Minpunten: Does not have 2 way communication with Quickbooks. Can only add parts in fieldedge but have to create purchase order in Quickbooks. We used advanced inventory with Quickbooks with site and bin location for each part. Service Tech can only see that we have part - he doesn't know if its in the warehouse, on his truck or another location. Seems old school in setup - with today's technology looks like it would be more flexible.

Antwoord van de leverancier

van FieldEdge op 4-12-2019

Hi Lisa! Thank you for providing your feedback! Your Customer Success Manager will be in contact with you soon to help you with this QuickBooks issue.

FieldEdge great for small to medium sized companies

Beoordeeld op 22-11-2019
Geverifieerde reviewer
Owner
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
3/5
Gebruiksgemak
4/5
Functies en functionaliteit
5/5
Klantenondersteuning
4/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Fieldedge helped streamline our company and operations substantially from our paper invoice and reporting previously. The basic functions were easy enough to train someone on in a day. Some of the more integral functions were a bit confusing and required technical help. The technical help for fieldedge is outstanding.

Pluspunten: Ease of learning curve on basic functions was very manageable
scheduling is straightforward and can be accomplished with a few simple clicks
researching a customers history is an integrated tool and very easy to navigate

Minpunten: Overall the software seems a bit dated
some features and functions many new estimating/scheduling software packages are implementing are not included such as text notifications for customers.

Antwoord van de leverancier

van FieldEdge op 4-12-2019

Thank you for providing your feedback, we always appreciate our customers letting us know how we can further help them! If you contact your Customer Success Manager they will be more than happy help you troubleshoot this issue.

Not Worth the Money-Spend Extra for Something BETTER

Beoordeeld op 15-5-2014
Nova F.
Office Manager
Bron van de reviewer 
1/5
In totaal
1/5
Gebruiksgemak
Functies en functionaliteit
3/5
Klantenondersteuning
Waar voor je geld

Opmerkingen: I'm not entirely sure who recommended this software to our company President, but I feel they were either paid to promote it or they had not actually used the software themselves. I honestly do not have much good to say about this product. The pros to it are not enough to keep this around, but this decision is not up to me. If it were, I would not have bought this in the first place. PROS:
*Dispatch/Scheduling option
*Tech Support is very responsive
The dispatching and scheduling option is pretty handy. While trying to set up the loo of the dispatch board is not readily obvious, once you figure it out (not help to the "manual"), it's not too bad. There is room for improvement on that side of things, but as it stands, it's good enough to be a pro. Tech support is very responsive, however, to get quality response, I'd definitely call them on the phone rather than contacting them through the internet. CONS:
*Not user intuitive
*No real user manual; Manual they provide is vague
*Webinars are minorly helpful
*Bugs in the software that hinder simple tasks
*Help Topics are below average-topics do not accurately address issues
*Does not keep accurate records of invoice history, dispatch history
If you are not comfortable around computers and various software, I strongly urge you to go somewhere else. If you are used to picking apart deficiencies in computer software or are comfortable enough to figure out how to work software on your own without a manual, knock yourself out. While ESC will make your job more interesting (and by interesting, I mean figuring out a puzzle that does not make much sense. Oh and colorful word creation as you bang your head against the desk when simple things aren't working), I wouldn't call it a time-saving product. Seriously, if this is bought up because of its low price, rest assured you will spend a great deal more in administrative hours as you figure ways around the bugs in the software. Don't be a cheap bum-spend the extra coin for something that went through all the processes of software development: analysis, design, development and testing.

Antwoord van de leverancier

van dESCO op 9-6-2014

Thank you for your feedback. With a 97% satisfaction rate among 46,000 users, it's upsetting to hear about an unhappy customer.
We aim to produce both user-friendly & comprehensive products addressing the needs of service companies. Are there things we can do to improve the experience? Absolutely! We continue to work closely with our customers, prospects & industry groups to identify areas to improve-resulting in regular major & minor software updates.
After reviewing your account, I see you're not currently on an ESC support plan for free software updates & unlimited access to our support team. You may not be using the most current version & not taking advantage of the latest enhancements, corrections & features.
We do take pride in providing cost-effective solutions with the best possible support-including an embedded user guide, online self-help, exert support staff, events, training options & more. Our goal remains to help users maximize software investments & business efficiency.

Great platform for automating the administrative end and field tech end of a growing business.

Beoordeeld op 15-1-2020
Leslie B.
Manager
Consumentendiensten, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
Bron: SoftwareAdvice
5/5
In totaal
5/5
Gebruiksgemak
4/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Pluspunten: The program is very user friendly as is the onboarding process. Easy navigation within both the mobile version for our field technicians and also within the office user license on the admin side. Love the Help Center/chat now feature for immediate help when we draw a blank, need some feedback, or when we need to simplify the way we are completing certain tasks....there is usually always a better suggestion through the Help Center. Our [SENSITIVE CONTENT HIDDEN] has been fantastic with his responses also. He has been very helpful assisting us with custom reports and always very quick to respond to any email I send. He's definitely an asset!

Minpunten: I do feel that reporting could be a bit more interactive; I feel like there should be a way for each company to customize the data they need to see daily for reporting purposes, such as an all inclusive KPI section on the dashboard.

Antwoord van de leverancier

van FieldEdge op 17-1-2020

Thank you so much for taking the time to share your feedback and suggestions with us, Leslie!