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Wat is ServiceM8?

ServiceM8 is bedoeld voor kleine dienstverlenende bedrijven met minder dan 30 medewerkers. Krachtig beheer van offertes, planning, facturering, onderhoudsschema's, veiligheidsrapporten, klanten en nog veel meer. Verlaag de administratietijd aanzienlijk door facturen rechtstreeks naar Quickbooks Online of Xero te verzenden. ServiceM8 is eenvoudig te gebruiken, je kunt er snel mee aan de slag en het biedt een gratis proefversie, dus probeer het vandaag nog uit!

Wie gebruikt ServiceM8?

ServiceM8 is voor de sectors elektrotechniek, sanitair, landschapsarchitectuur, IT, schoonmaak, HVAC, ongediertebestrijding, slotenmakers, onroerend goed, beveiliging, zonne-energie, vastgoeddiensten en reparatie van apparatuur.

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Twijfels over ServiceM8? Vergelijk met een populair alternatief

ServiceM8

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Reviews over ServiceM8

Gemiddelde score

In totaal
4,6
Gebruiksgemak
4,5
Klantenservice
4,5
Functies
4,4
Prijs-kwaliteitverhouding
4,7

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Timothy
Timothy
Owner in VS
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I love this product. I am a daily user and use it for all of my online invoicing for my business.

5,0 6 jaar geleden

Opmerkingen: A real time-saver and great for monitoring all invoice statuses -

Pluspunten:

My favorite feature is the way you can send via email, a past due notice for your invoices and how easy it is to customize all email templates. Customize your quotes, estimates, invoices, past due invoices, and schedule the past due invoice notice date

Minpunten:

Only that you can only schedule one follow-up past due invoice. I would like to send past due notices every 15, 30, 45 days and send demand for payment emails at 60 and 90 days and then a notice for collections notice at 112 days stating past due account goes into collection at 120 days - Then it is out of our hands -

Guida
Operations Manager in Australië
Facilitaire diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Eerder overwogen alternatieven:

Needs Improvement

4,0 4 weken geleden Nieuw

Opmerkingen: Whilst its been good for the most part it can be very frustrating when illogical things happen and they just throw their hands up and say or well that's just how it works.

Pluspunten:

It is easy to use, affordable and customisation of quotes, invoice templates. Has some great features like client reminder emails/sms Mobile app is great for field techs Integration with Xero

Minpunten:

Support is via chat only and they often don't know why errors/issues occur Illogical features such as when you reply to a client enquiry in the inbox, all email replies will go to the inbox enquiry regardless of whether you have converted the job. This means manually copying and pasting all correspondence into the job which is a huge time waster Reoccuring jobs are based on 24 hours not work hours of 8 or whatever your work hours are set to so when booking a job over several consecqutive days its appears in the calendar incorrectly which confuses not only the clients but also field techs. Needs to be changed to work hours for our specific business Tutorials are often not updated to the curren version of SM8 so can be confusing Some functions perform illogically A lack of desire to implement improvements that would benefit many trade business'

Ryan
Owner in VS
Consumentendiensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Buyer Beware

1,0 vorig jaar

Opmerkingen: We've been using ServiceM8 since 2018. Every September, with great fanfare, the latest update is made available to users. They call it their "Launch Event". It's always a very exciting time to see what new goodies and improvements will be added to the system. It has never disappointed. Until the last launch. In September 2022 ServiceM8 11.0 launched, and it has been a nightmare ever since. We've had the same tickets in now for 5 months, with nothing beyond canned responses received. The system is now extremely slow to repond, cannot complete basic search and find queries, and notifications (customers reaching on to contact you!) has pretty much stopped functioning altogether unless one is willing to sort through them over and over again trying to find which ones are new.Mind now, that before 11.0, none of these problems were in existence. But 5 months later they remain with no time line to remedy, and not even the smallest company acknowledgment of the problem. Does that sound to you like typical company behavior? Or does it sound more like a company with cashflow or ownership issues? We suspect the latter, which is the impetus of this review.It takes a great deal for a company to deploy new field service software, even intuitive ones like ServiceM8. We are now faced with the real possibility of having to do just that. We wouldn't want the same fate to befall another company without issueing a warning.

Pluspunten:

This is what we DID like about the software: While it might be a negative for some people, we love the fact that this system is Apple only. This greatly simplifies training, deploying, and working with it. And of course it's all done on Apple's interface which is second to none. It handles everything a field service company needs, with the exception of inventory, and it USED to do all this very well. It empowers the techs in the field to complete a great many tasks that previously were assigned to administration. This includes job creation, quoting, invoicing and collecting. 2 years ago they launch a VOIP phone app and this was incredibly helpful and a real time saver. It integrates with Xero (our accounting package) and Stripe very well. It has a pretty good API so we are able to connect some useful 3rd party apps to further expand our possibilities, and it is genuinely intuitive.

Minpunten:

That it no longer functions properly. A year ago that statement would not have been true. But today, in February 2023, it unfortunately is.

Reactie ServiceM8

vorig jaar

Hi there Ryan, we're sorry to see your frustration around these issues you're experiencing, it's understandable and we're sorry for the inconvenience to your business. We'll have this reviewed for you and hopefully resolved soon. Thanks, ServiceM8 Team

Marcus
Engineer in VK
Facilitaire diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Very pleased that we chose ServiceM8 as my work management system.

4,0 3 weken geleden Nieuw

Opmerkingen: It has been a fairly steep learning curve to get going with ServiceM8 but overall, the experience has been pretty easy. You do have to mould some of your traditional working practices to fit the system, but I'm quite opening to finding newer and more efficient ways of working. There is lots of guidance available and the support team have been great. We've also hade to change from Adroid to iPhone at the same time, as ServiceM8 is only available on iPhone. ServiceM8 have helped with the cost of the change. Without doubt we have selected the most appropriate system. It has transformed the way we work. The efficiency the system has provided has probably halved our admin time.

Pluspunten:

It's a completely joined up system and it has streamlined our back office operation. Customers love the notifications when an engineer is enroute.

Minpunten:

We haven't encountered major stumbling blocks with ServiceM8. The only criticisms are that it is not as intuitive as I would have imagined and integration with Google Calendar could be better (an issue with Google Calendar apparently).

Katherine
Director in VK
Geverifieerde LinkedIn-gebruiker
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

A must have for trades

4,0 5 jaar geleden

Opmerkingen: We have only been using the platform for a month

Pluspunten:

- The pricing structure is something that initially drew our attention. Instead of being per user it is a monthly fee (plus add-ons). - The job scheduling is very easy to use and with a team scheduler add-on you can select multiple team members for the same job. - the phone app is extremely useful. You can select to text a customer when you are on route (providing you've set it all up before hand). - You can take payment in the field as well as invoices generating a link that customer's can click on to make payment. Payments are shown in the job diary. - job diaries are autogenerated so you can see a good audit trail from creation to closure. You can add to existing jobs from the inbox feature. - the network request add-on is really useful for our business where we use contractors who don't require a logon to our system but complete jobs on our behalf. We have set our templates up with forms and questions that need completion and when these are done it shows up on our portal which says time having to manually enter data in from emails.

Minpunten:

- Sometimes the navigation functions can be time consuming. It would be handy to raise a job from within the client module window (i.e. when you open a client you can view current and past jobs but you cannot raise a new one and therefore have to go to dispatch board). - It would be good to have a shortcut to raise a new job on the main menu rather than having to select dispatch board. - the asset scanning only appears to work with purchase stickers from ServiceM8 (unless we haven't discovered correctly how to do this with other ones...) - It is limited to IOS so we have had to purchase iPad minis to sync with our android devices.