ServiceM8

ServiceM8

door ServiceM8

Wie gebruikt ServiceM8?

ServiceM8 is voor de sectors elektrotechniek, sanitair, landschapsarchitectuur, IT, schoonmaak, HVAC, ongediertebestrijding, slotenmakers, onroerend goed, beveiliging, zonne-energie, vastgoeddiensten en reparatie van apparatuur.

Wat is ServiceM8?

ServiceM8 is bedoeld voor kleine dienstverlenende bedrijven met minder dan 30 medewerkers. Krachtig beheer van offertes, planning, facturering, onderhoudsschema's, veiligheidsrapporten, klanten en nog veel meer. Verlaag de administratietijd aanzienlijk door facturen rechtstreeks naar Quickbooks Online of Xero te verzenden. ServiceM8 is eenvoudig te gebruiken, je kunt er snel mee aan de slag en het biedt een gratis proefversie, dus probeer het vandaag nog uit!

ServiceM8 - Details

ServiceM8

http://www.servicem8.com

Opgericht in 2010

ServiceM8 - Prijsoverzicht

ServiceM8 heeft geen gratis versie maar biedt wel een gratis proefperiode. ServiceM8 betaalde versie vanaf US$ 9,00/maand.

Beginprijs

US$ 9,00/maand

Gratis versie

Nee

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Mobiel - iOS native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van ServiceM8

Elektrotechniek software
Contractbeheer
Factureren
Klantenbeheer
Mobiele toegang
Offertes
Plannen
Tijd bijhouden
Voor commerciële en/of industriële installateurs
Werkorderbeheer
Betalingen innen in de buitendienst
Contactendatabase
Contractbeheer
Elektronische handtekening
Factureren
Mobiele toegang
Offertes
Online tijdklok
Plannen
Routering
Verzendbeheer
Volgen van servicegeschiedenis
Voorraadbeheer
Werkorderbeheer
Beheer van technici
Factureren
Inventarisatie
Klantendatabase
Mobiele toegang
Offertes
Onderhoudsplanning
Plannen
Routering
Taakbeheer
Verzendbeheer
Volgen van servicegeschiedenis
Werkorderbeheer
Beheer van technici
Factureren
Klantendatabase
Mobiele app
Offertes
Plannen
Routering
Taakbeheer
Verzendbeheer
Volgen van servicegeschiedenis
Voorraadbeheer
Werkorderbeheer
Factureren
Geschiedenis van klantenservice
Mobiele toegang
Offertes
Ongediertebestrijding bijhouden
Pesticidegebruik bijhouden
Plannen
Routering
Vastgoedlay-out
Verzendbeheer
Wagenparkbeheer
Beheer van chemische stoffen
Factureren
Klantenbeheer
Mobiele toegang
Offertes
Plannen
Routering
Werkorderbeheer

Reviews van ServiceM8

5 van 282 reviews worden weergegeven

In totaal
4,7/5
Gebruiksgemak
4,6/5
Klantenservice
4,6/5
Functies
4,4/5
Waar voor je geld
4,8/5
Timothy S.
Owner
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 12-12-2017

"I love this product. I am a daily user and use it for all of my online invoicing for my business. "

Opmerkingen: A real time-saver and great for monitoring all invoice statuses -

Pluspunten: My favorite feature is the way you can send via email, a past due notice for your invoices and how easy it is to customize all email templates. Customize your quotes, estimates, invoices, past due invoices, and schedule the past due invoice notice date

Minpunten: Only that you can only schedule one follow-up past due invoice. I would like to send past due notices every 15, 30, 45 days and send demand for payment emails at 60 and 90 days and then a notice for collections notice at 112 days stating past due account goes into collection at 120 days - Then it is out of our hands -

  • Bron van de reviewer 
  • Beoordeeld op 12-12-2017
Katherine B.
Director
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 20-5-2019

"A must have for trades"

Opmerkingen: We have only been using the platform for a month

Pluspunten: - The pricing structure is something that initially drew our attention. Instead of being per user it is a monthly fee (plus add-ons).
- The job scheduling is very easy to use and with a team scheduler add-on you can select multiple team members for the same job.
- the phone app is extremely useful. You can select to text a customer when you are on route (providing you've set it all up before hand).
- You can take payment in the field as well as invoices generating a link that customer's can click on to make payment. Payments are shown in the job diary.
- job diaries are autogenerated so you can see a good audit trail from creation to closure. You can add to existing jobs from the inbox feature.
- the network request add-on is really useful for our business where we use contractors who don't require a logon to our system but complete jobs on our behalf. We have set our templates up with forms and questions that need completion and when these are done it shows up on our portal which says time having to manually enter data in from emails.

Minpunten: - Sometimes the navigation functions can be time consuming. It would be handy to raise a job from within the client module window (i.e. when you open a client you can view current and past jobs but you cannot raise a new one and therefore have to go to dispatch board).
- It would be good to have a shortcut to raise a new job on the main menu rather than having to select dispatch board.
- the asset scanning only appears to work with purchase stickers from ServiceM8 (unless we haven't discovered correctly how to do this with other ones...)
- It is limited to IOS so we have had to purchase iPad minis to sync with our android devices.

  • Bron van de reviewer 
  • Beoordeeld op 20-5-2019
Lauren M.
Office Manager
Facilitaire diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 11-8-2016

"Needs More Customer Focus For Future Improvement"

Opmerkingen: Overall it has great features but lacking one major feature for us which would cut down our admin time for invoicing and that is batch invoicing. Customer service unable to help with timelines for this upgrade or indication if it will be implemented?

Pluspunten: Stability in remote areas where signal is poor, Servicem8 holds up and we've tried them all

Minpunten: Invoicing more than one job for one client during the month, no ability to combine jobs into one invoice? Feature requested in 2012 for batch/bulk invoicing and still nothing....

  • Bron van de reviewer 
  • Beoordeeld op 11-8-2016
Julio e M.
Partner
Consumentendiensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 4-5-2019

"Best Service Managing software I have used!"

Opmerkingen: Ease to schedule, invoice, quotes and payments.

Pluspunten: It is a very well rounded software. Every year they add new features at no cost that improve the interaction with it.

Minpunten: Wish they mad a version for Android. Most of my team uses Android and we have to provide them with an Apple device in order to use the software.

  • Bron van de reviewer 
  • Beoordeeld op 4-5-2019
Sig H.
Owner
Milieudiensten, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    1/5
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Beoordeeld op 29-1-2020

"Horrible Customer Service"

Opmerkingen: Very frustrating!

Pluspunten: Our franchise likes the product. I registered prior to them getting the franchise edition. I'm on the franchise edition and the single subscription. They have ServiceM8 has been double dipping on me since Oct. I've called emailed, chatted and they will not cancel nor would they direct me on how to cancel my single subscription. At least not until yesterday January 28, 2020. Oh but before I could cancel today they billed me again.

Minpunten: Horrible customer service when it comes to trying to cancel service. No one in chat or by email or phone knows how to cancel their service. I've been reaching out to cancel since Oct. I finally got through to someone yesterday that walked me through settings and said to click the red button. I said what red button? I'm a mobile user and have never used a PC with app. Was told to login that way and cancel. However before I was able to login today I was billed for another month of service. Cannot report them to the BBB as they are located in Australia -

Antwoord van de leverancier

van ServiceM8 op 18-2-2020

Hi Sig H.

We're sorry to hear of this experience you've had with ServiceM8.

For security reasons we can't cancel an account on a customer's behalf; it must be done by you through the secure and structured account cancellation process. We do have a public "How to cancel my account?" article in our Help Centre (https://support.servicem8.com/hc/en-us), but it's clear we let you down in our interactions if we didn't clearly explain the process from the start, direct you toward the help article, and clarify that an account can only be cancelled through the Online Dashboard login, and for this we apologize.

If you haven't done so already, please send us an email at [email protected] referencing your cancelled account and we'll be happy to see what we can do about refunding some of these subscription fees.

All the best,
The ServiceM8 Team

  • Bron van de reviewer 
  • Beoordeeld op 29-1-2020