---
description: Ontdek de plus- en minpunten van Calabrio ONE en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's.
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title: Calabrio ONE - Bekijk prijzen, reviews en scores - Capterra Nederland 2026
---

Breadcrumb: [Startpagina](/) > [Callcenter software](/directory/30007/call-center/software) > [Calabrio ONE](/software/110588/calabrio-one-suite)

# Calabrio ONE

Canonical: https://www.capterra.nl/software/110588/calabrio-one-suite

Pagina: 1 / 12\
Volgende: [Volgende pagina](https://www.capterra.nl/software/110588/calabrio-one-suite?page=2)

> Calabrio ONE is een geïntegreerde personeelsoptimalisatieoplossing voor een uitgebreide klantgerichtheidsstrategie.
> 
> Oordeel: score van **4.5/5** door 263 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Overzicht

### Wie gebruikt Calabrio ONE?

Calabrio is een softwarebedrijf voor klantbetrokkenheid dat analytische inzichten biedt om groei te stimuleren via contactcenters voor klantenservice.

## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **4.5/5** | 263 Reviews |
| Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews |
| Functies | 4.3/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Calabrio
- **Opgericht**: 2007

## Commerciële context

- **Beginprijs**: US$ 295,00
- **Doelgroep**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Windows (desktop)
- **Ondersteunde talen**: Engels
- **Beschikbare landen**: Canada, Verenigd Koninkrijk, Verenigde Staten

## Functies

- Activiteitendashboard
- Agent-interface
- Automatische transcriptie
- Beheer van klantervaringen
- Beheer van verlofuren
- Beller-ID
- Bestandsoverdracht
- CRM
- CTI (Computer Telephony Integration)
- Campagnebeheer
- Communicatie via meerdere kanalen
- Compliancebeheer
- Contactenbeheer
- Controle van oproepen
- Door gebeurtenissen geactiveerde acties
- Employee Coaching Tools
- Enquêtes en feedback
- Feedbackbeheer
- Gegevensbeveiliging
- Gegevensverzameling via meerdere kanalen
- Intraday Management
- KPI-controle
- Klantenonderzoeken
- Kwaliteitsbeheer
- Meerdere scoremodellen
- Opnemen
- Oproepen doorsturen
- Oproepen opnemen
- Oproepen rapporteren
- Oproepen routeren
- Oproepscripts
- Personeelsbeheer
- Personeelsbeheer
- Personeelsplanning
- Prestatiebeheer
- Prestatiemeetwaarden
- Productiviteitsanalyse
- Rapportage en analyse
- Sentimentanalyse
- Telefoongesprekken transcriberen
- Third-Party Integrations
- Vaardigheden bijhouden
- Voor callcenters
- Wachtrijbeheer
- Werkprognoses
- Workflow Automation
- Zelfserviceportal
- Zoeken via selfservice

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software)

## Gerelateerde categorieën

- [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software)
- [Call tracking software](https://www.capterra.nl/directory/30901/call-tracking/software)
- [Kwaliteitsmanagementsystemen](https://www.capterra.nl/directory/30099/quality-management/software)
- [Spraakanalyse software](https://www.capterra.nl/directory/32258/speech-analytics/software)
- [Personeelsbeheer software voor call center](https://www.capterra.nl/directory/32607/call-center-workforce-management/software)

## Alternatieven

1. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1786 reviews)
2. [DialedIn CCaaS](https://www.capterra.nl/software/29589/callcenternow) — 4.8/5 (325 reviews)
3. [Nextiva](https://www.capterra.nl/software/175788/nextiva) — 4.6/5 (919 reviews)
4. [NiCE CXone](https://www.capterra.nl/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)
5. [CallHippo](https://www.capterra.nl/software/159578/callhippo) — 4.4/5 (687 reviews)

## Reviews

### "Calabrio One - WFM , such a great tool\!" — 5.0/5

> **Alexander** | *20 januari 2021* | Verzekeringen | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: The ability to review and collect data, in real time and on recording giving us the possibility to educate our assistants with best practices from other agents and identify major areas of opportunity while assigning schedules.
> 
> **Minpunten**: It has so many features that it get a bit confusing but it has a lot of resources to direct and guide you throughout the process.

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### "My Calabrio experience and recommendation" — 5.0/5

> **Geverifieerde reviewer** | *1 juli 2023* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: I like how simple and User-friendly the interface is, with flexibility in customization and scalability , and finally i adore the intergration capability that comes with it.
> 
> **Minpunten**: From my experience, one of the most usual difficullty are inabilty to navigate the  interfcaec easily but after sometimes it becaomes easy, but the most important feature which need more improvemnet is the intergration og third party software with Calabrio.
> 
> As a consultant, accurate time and attendance tracking is one of the most important feature for some businesses, while performance management, effective budgeting and forecasting, and efficient scheduling and resource allocation is at the top list of some business pain point.

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### "Calabrio One" — 3.0/5

> **Hlengiwe** | *20 mei 2024* | Telecommunicatie | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: It is very useful as we are able to see our schedule for weeks in advance. We are able to view our breaks and lunches. There is also a system where we can apply for annual leave which is very helpful.
> 
> **Minpunten**: Sometimes I do not get reminders and updates when my schedule is changed.

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### "5 years of using TeleOpti (both as an agent and as an operations manager)" — 5.0/5

> **Geverifieerde reviewer** | *12 april 2024* | Consumentendiensten | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: Quick schedule changes, all sorts of reports, and connecting TeleOpti to PowerBI.
> 
> **Minpunten**: What's missing is a "select everyone on shift today" button

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### "my wfm app" — 5.0/5

> **Geverifieerde reviewer** | *15 april 2024* | Consumentendiensten | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: easy to use as it been used daily to monitor my schedule

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Pagina: 1 / 12\
Volgende: [Volgende pagina](https://www.capterra.nl/software/110588/calabrio-one-suite?page=2)

## Links

- [Bekijk op Capterra](https://www.capterra.nl/software/110588/calabrio-one-suite)

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