---
description: Ontdek de plus- en minpunten van Calabrio ONE en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's.
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title: Calabrio ONE - Bekijk prijzen, reviews en scores - Capterra Nederland 2026
---

Breadcrumb: [Startpagina](/) > [Callcenter software](/directory/30007/call-center/software) > [Calabrio ONE](/software/110588/calabrio-one-suite)

# Calabrio ONE

Canonical: https://www.capterra.nl/software/110588/calabrio-one-suite

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Volgende: [Volgende pagina](https://www.capterra.nl/software/110588/calabrio-one-suite?page=2)

> Calabrio ONE is een geïntegreerde personeelsoptimalisatieoplossing voor een uitgebreide klantgerichtheidsstrategie.
> 
> Oordeel: score van **4.5/5** door 263 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

-----

## Overzicht

### Wie gebruikt Calabrio ONE?

Calabrio is een softwarebedrijf voor klantbetrokkenheid dat analytische inzichten biedt om groei te stimuleren via contactcenters voor klantenservice.

## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **4.5/5** | 263 Reviews |
| Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews |
| Functies | 4.3/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Calabrio
- **Opgericht**: 2007

## Commerciële context

- **Beginprijs**: US$ 295,00
- **Doelgroep**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Windows (desktop)
- **Ondersteunde talen**: Engels
- **Beschikbare landen**: Canada, Verenigd Koninkrijk, Verenigde Staten

## Functies

- Activiteitendashboard
- Agent-interface
- Automatische transcriptie
- Beheer van klantervaringen
- Beheer van verlofuren
- Beller-ID
- Bestandsoverdracht
- CRM
- CTI (Computer Telephony Integration)
- Campagnebeheer
- Communicatie via meerdere kanalen
- Compliancebeheer
- Contactenbeheer
- Controle van oproepen
- Door gebeurtenissen geactiveerde acties
- Employee Coaching Tools
- Enquêtes en feedback
- Feedbackbeheer
- Gegevensbeveiliging
- Gegevensverzameling via meerdere kanalen
- Intraday Management
- KPI-controle
- Klantenonderzoeken
- Kwaliteitsbeheer
- Meerdere scoremodellen
- Opnemen
- Oproepen doorsturen
- Oproepen opnemen
- Oproepen rapporteren
- Oproepen routeren
- Oproepscripts
- Personeelsbeheer
- Personeelsbeheer
- Personeelsplanning
- Prestatiebeheer
- Prestatiemeetwaarden
- Proces- en workflowautomatisering
- Productiviteitsanalyse
- Rapportage en analyse
- Sentimentanalyse
- Telefoongesprekken transcriberen
- Third-Party Integrations
- Vaardigheden bijhouden
- Voor callcenters
- Wachtrijbeheer
- Werkprognoses
- Zelfserviceportal
- Zoeken via selfservice

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software)

## Gerelateerde categorieën

- [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software)
- [Call tracking software](https://www.capterra.nl/directory/30901/call-tracking/software)
- [Kwaliteitsmanagementsystemen](https://www.capterra.nl/directory/30099/quality-management/software)
- [Spraakanalyse software](https://www.capterra.nl/directory/32258/speech-analytics/software)
- [Personeelsbeheer software voor call center](https://www.capterra.nl/directory/32607/call-center-workforce-management/software)

## Alternatieven

1. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [DialedIn CCaaS](https://www.capterra.nl/software/29589/callcenternow) — 4.8/5 (314 reviews)
3. [Nextiva](https://www.capterra.nl/software/175788/nextiva) — 4.6/5 (914 reviews)
4. [CXone Mpower](https://www.capterra.nl/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)
5. [CallHippo](https://www.capterra.nl/software/159578/callhippo) — 4.4/5 (675 reviews)

## Reviews

### "Great Company and employees\!\!" — 5.0/5

> **Lynn** | *13 maart 2024* | Automotive | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: Ease of use and the ability to be in the cloud for use across the globe. We also use call quality for training and mentoring agents.
> 
> **Minpunten**: None the tool
Was very easy to
Use and the support was good.
> 
> Awesome experience with a 360
View of our customer using all of Calabrio’s tools .

-----

### "Experience with Calabrio" — 5.0/5

> **Rabya** | *20 mei 2024* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: User friendly. Accessible and easy.easy to navigate.
> 
> **Minpunten**: Everyone can view everyone's schedule. Sometimes it's not a great thing especially if you are working among other family members or people you know. Lack of privacy.

-----

### "Calabrio One" — 3.0/5

> **Hlengiwe** | *20 mei 2024* | Telecommunicatie | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: It is very useful as we are able to see our schedule for weeks in advance. We are able to view our breaks and lunches. There is also a system where we can apply for annual leave which is very helpful.
> 
> **Minpunten**: Sometimes I do not get reminders and updates when my schedule is changed.

-----

### "Calabrio on the spotlight" — 5.0/5

> **Ester** | *20 mei 2024* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: The platform is very intuitive, as someone who studied user experience this is one of the highlights of the platform in my opinion - I do not use most of the features as a user, but the requests on the platform are easy to perform as well as to perform changes on the schedule.
> 
> **Minpunten**: I am not sure if this is something specific from my company or the platform, but requests usually take someone to the workforce management to approve (when I first started using the platform it was easier to approve changes among shifts, for example), so I would bring that back. Besides that, all good.

-----

### "Calabrio  best thing in the world" — 5.0/5

> **anthony** | *20 mei 2024* | Consumentendiensten | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: what I like the most is grant bot it tells  you  important information when a schedule could be change or swapped with a partner
> 
> **Minpunten**: I don't have too much to say I don't like all features
> 
> If I have to say my overall experience in just one work I would say 'GREAT' I like the fact that i can change the schedule myself  also is easy to swap days with partner

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Pagina: 1 / 12\
Volgende: [Volgende pagina](https://www.capterra.nl/software/110588/calabrio-one-suite?page=2)

## Links

- [Bekijk op Capterra](https://www.capterra.nl/software/110588/calabrio-one-suite)

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