Therabill

Made my life 1000x easier

Opmerkingen: I was so relieved to find Therabill. I tried the state's free system and found it complicated and lacking with some services I wanted. I have also used other online billing services that were often flawed and had terrible customer support.
I LOVE the ease of Therabill and the excellent support I receive if I ever have a question or issue. Which is very infrequent due to the detailed FAQ section. I really appreciate that the site is always changing and expanding to meet our needs. I know a lot of care and work are put in to maintaining it's success.
This site has everything I could ask for in a billing system and so much more. I can get my billing done in a matter or minutes. I recommend Therabill to anyone who is doing their own billing or as a company. It is well worth the small monthly fee!

Pluspunten:

Great customer support, Very detailed program, meets all my needs, love the section where we can send our bills back to the invoicing area, Fast turn around with payments from ins. companies, I like being able to re-activate clients if I need to, the recurring clients section in a must, automatic insurance card from the state is very helpful.

Minpunten:

I would say I do not use all the features on the site but that is only because I don't need them at this point. I don't add new clients that often but always stumble over doing so. The ins. card name (not the company but what to "call it?") is one I never seem to know what to do with. It always works out somehow but think it could be a bit more clear.

Amazing Product

Opmerkingen: My overall experience has been great. I have utilized this product over the past 5 years and I am always amazed at how they are able to keep up with ever-changing technology. I feel like my business is on the cutting edge of technology, thanks to Therabill!

Pluspunten:

I love the fact that I have access to support (an actual person, that will listen to my problems and resolve any issues that may arise).

Minpunten:

I can't say that there is anything that I like least about the software.

Worst Customer support

Opmerkingen: Terrible, would not recommend to anyone. Such better options out there with actual support teams that help.

Pluspunten:

Honestly, now that a switch has been made to a different software, I can't say there was one good feature about therabill. The user interface is clunky and doesn't flow/make logical sense. It doesn't communicate with WEBPT as they claim, always delays, errors.

Minpunten:

Customer support. Used WebPT and therabill for a new start up and the errors were out of this world. Wasn't able to bill/submit charges for almost 3 months due to communication errors between software. Customer support has no clue what they are doing and you can never talk to the same person, every time is starting from ground zero.

TheraBill, good tool, non-responsive support

Opmerkingen: I have been a user of this tool for over 2 years, all has been very good, lots of features, lots of good templates, and pretty easy to set up and use. However, our practice is in Phoenix AZ, and this tool does not support Phoenix AZ timezone for Google Calendar. I have submitted over 6 bug reports, but I have not received a satisfactory response. Different customer supports personnel goes down the same path (make sure your google calendar is in the correct timezone.), but they tag the bug fixed, and then go unresponsive. I have given up, and will not be using this feature. It is too bad, because our patients do like receiving reminder emails, however until this bug is fixed, we cannot send them reminders, nor can we populate our therapists' Google calendars with their appointments.

Pluspunten:

Great features, great value, very intuitive

Minpunten:

Customer support

Easy To Use

Opmerkingen: We really like this software, it has been a great improvement for us and we are anxious to see the new additions when they are ready to be installed.

Pluspunten:

The color coding is surprisingly not only appealing but very efficient and 'self-sense' rewarding. Our therapists really like the ability to communicate securely with clients through the patient portal. The ability to process payments (especially credit cards) within the system has been a huge time saver.

Minpunten:

We would like to see more options for our administrators to customize some layouts and reports, would like to see the option to search clients more easily, and move the tab "select therapists" from the bottom corner (it is very hard to get to sometimes). We would like to see a more user specific way to communicate between administrators and therapists and clients. Would have been nice to have a more easy system to migrate our (then) current clients into this new system.

Rigid, poor security, there are much better options

Opmerkingen: Extremely poor. We're beginning transition to a new system.

Pluspunten:

When we first got the software, it had many of the features we wanted, and the company was very responsive. Then WebPT bought the company, and customer service and responsiveness went rapidly downhill.

Minpunten:

Since WebPT bought Therabill, innovation and the continuing improvement and addition of new features which took place under the founders, has stopped. They no longer respond in timely fashion to customer service issues, and sometimes don't respond at all. Then WebPT exposed some of our data to a clinic in another state, and refused to take responsibility - we narrowly avoided huge problems which were caused by their security error. We are currently looking at switching to a different system.

Customer service is non existent

Opmerkingen: Terrible customer service. They have gotten worse since web pt took them over. They are money focused and not customer focused

Pluspunten:

I liked ease of use. I liked that multiple providers could use it and that it could handle growth of our business.

Minpunten:

when there are problems they seem to shrug it off rather than fixing it. We have had multiple issues which are costing my business money and they do not seem to be taking our concerns seriously.

For the 6th time, reminders not getting sent

Opmerkingen: When this was a stand alone independent company, you could get prompt responses to concerns, reasonable and frequent updates. There is zero care about behavioral health support at this point. Don''t do it. There are better programs out there and to switch is a huge burden.

Pluspunten:

It had been a fairly comprehensive billing and documentation software. Before it was purchased by WebPT, the updates were frequent and helpful. This is now non-existstent.

Minpunten:

Frequent outages with PAID text reminders not being sent because the developers didn't create enough memory, no real updates of importance or frequency. Awkward user interface.

TB

Opmerkingen: It has been wonderful and beneficial to me and my company.

Pluspunten:

This product has proved to be very easy to use. It has a vast number of tutorials to see. The send updates when making changes to the software. Their helpdesk personnel are quick to get in touch with you and to resolve issues.

Minpunten:

Integration with one of the other software that we use.

Complicated set up

Opmerkingen: Customer service can be greatly improved. Set up is complicated. Customers have to rely on their videos to learn the set up and utilization of service.

Pluspunten:

Having all the demographic and clinical information in one site.

Minpunten:

Complicated setup involves many different web services that apparently don’t communicate with rah other. Lack of immediate feedback for questions. Often have to wait 2 days for email to be answered. Phone calls rarely are answered. I’m on the East coast, service works with Central Standard Time! , so patient reminders are based on that time line. Also to set up text appointment reminder, you need to know the phone carrier of the patients phone service. They also say they don’t guarantee the text will go thru and suggest a ‘express text service’ at an extra fee per text...it takes a long time to set up because all insurances have to be reconnected with their clearing house so it takes a lot of paperwork back and forth with every insurance plans to set it up.

Effective, but not user friendly

Pluspunten:

Once the product is set up and you figure it out, it works fine and consistently. It is easy to apply payments.

Minpunten:

This product, while effective, is NOT user friendly. It is not intuitive whatsoever, so it does take some time to figure out how to do things.

Perfect for our Practice

Pluspunten:

We love our experience with Therabill. New features and updates are always rolling out that enhance the billing, scheduling, and practice management experience. The custom reports feature is crucial for our practice for payroll purposes. Billing is a breeze and we also love the integrated ERA feature!

Minpunten:

The only negative we could think of is the frequency of feature updates, which is not a bad thing, but that something is a bit different every week or so. It is easy to adjust to the changes, however, and use of them are well documented by the vendor.

Therabill is pretty solid so far

Opmerkingen: Glad we have this as product, it's definitely a time saver when there are many other tasks demanding time as we establish a practice.
The knowledge base videos are very helpful when you need to find answers on your own

Pluspunten:

The system is fairly intuitive and user friendly. We've used it sporadically for the first couple months but are now using it more consistently and getting better acquainted. The processes are fairly fluid and easy to remember unless you make some manual entry errors.

Minpunten:

Front end training was pretty minimal. Sometimes customer service can lag but they're generally responsive & willing to take time to work through things with you on the phone. If you make manual entry errors it can take several steps with customer service guidance to get things cleaned up.

Therabill billing website is the best out there.

Opmerkingen: I would recommend Therabill to anyone who needs to bill insurance companies for services.

Pluspunten:

Therabill website gives me the ability to bill insurance companies for services provided, keep track of what has been paid, print out statements for clients who pay out-of-pocket, schedule appointments, write client notes and many other things that I have not yet explored. Therabill offers technical support like no other site. The IT guy will get back to me within 15-30 minutes if I have a question or problem. They go above and beyond and they truly care about the people who use the website. They are continually updating the site and adding improvements and new options. You can't go wrong with this web site, it makes billing a pleasure. Therapists who work for me find it very beneficial for maintaining their schedules, and it was easy to train them on how to use the website.

Minpunten:

No cons, that I have found.

Great Combination Billing Software with WebPT

Opmerkingen: Overall, a very convenient software if you have WebPT

Pluspunten:

I like that I can write notes on WebPT and it automatically gets put into therabill and I am able to bill in 5-10 m inutes

Minpunten:

When you make a mistake, it can be complicated to figure out what to do to fix it and sometimes the call back support can take a while to get back to you.

100% satisfied!

Pluspunten:

You can use it anywhere; at home in the clinic or on the go. It is very simple to use; and customer service is fantastic. They reply fast to all inquiries. I love the goal bank; once you have written a goal you can find it and edit it easily to use for another kid.

Minpunten:

Just wish it wasn't as expensive, compared to other's.

Opmerkingen: I have had a private practice for 6 years and have outsourced my billing. We decided to attempt to bring our billing in house, and Therabill has made the transition successful.
The product is intuitive and user friendly. We love that it incorporates all aspects of our jobs; scheduling, data base, billing and reminder calls. We are looking forward to learning more about the documentation features that are available. The tutorials are comprehensive and helpful. The staff have been more than helpful and caring with questions about our set-up. One more benefit to using Therabill is the amount of time our clinicians and front office staff are saving with the seamless functionality of the program. Thanks for a great product!!

The people at Therabill are incredible!

Pluspunten:

They have incredible customer service! When we signed up with them, we were on the phone several times a day. Their representatives knew us by names and were always courteous and extremely helpful. And there were no wait time to talk to a human being - never! I also like how intuitive the software is for a therapist to use; there are several things that we are still learning, but everything works for our small practice so far.

Minpunten:

Nothing really. They listen to suggestions and always try to find best way to answer your inquiry. Figuring out the financial reports was a bit tricky, but this is more because we are therapists not accountants. Still, there are a few things in the reports I would like to change like calculating payments coming from different sources in order to pay biller vs therapists.

Affordable, Fully featured Mental Health Practice Management

Opmerkingen: Our practice was looking for an all in one, billing/ scheduling/ practice management system. We currently have 12 providers and plan on continuing to grow. We found Therabill and liked it immediately. After the demonstration that Joe gave us, we only liked it more. It is affordable and feature rich, and has everything that we were looking for.

Pluspunten:

- Fully featured billing and practice management system. - With frequent updates and maintenance, Therabill just keeps getting better. - A+ customer support. E-mails are frequently answered with in an hour or less. - Easy import and transition from old software.

Minpunten:

Currently, none whatsoever.

Therabill Review

Opmerkingen: Highly recommended!!

Pluspunten:

Wonderful product for all therapists and billing specialists. I am a therapist who knew next to nothing about billing when I started. Not only did Therabill help walk me through getting the billing completed, but I've actually learned quite a lot about the billing process as well. New features are continuously being added. I'm very thankful for the person that turned my attention to Therabill when I started working independently.

Minpunten:

I honestly can't think of any.

Therabill Makes Billing Easy

Opmerkingen: I would highly reccomend Therabill to handle medical billing for a small practice.

Pluspunten:

I am an independent therapist with a small private practice. I have been using Therabill for many years. It is simple to imput your client information and get started. It allows you to easily bill insurance companies and early intervention. Therabill is extremely user friendly and has excellent customer service.

Minpunten:

I have had a very positive experience using Therabill.

From the Owner

Opmerkingen: I strongly recommend that you try Therabill. There is a 30 day free trial with no restrictions and no strings attached.

Pluspunten:

This is not a real review. I am the owner and developer of Therabill. I listen to all Therabill members to determine their needs and will do whatever I can to make sure Therabill meets those needs.

Minpunten:

Not enough healthcare providers know about Therabill.

It has gone remarkably well. We love it!

Pluspunten:

The scheduling and billing pieces of the software are amazing and very intuitive. Our counselors and staff learned it quickly. Our counseling practice is private pay, so we cannot speak to any of the insurance parts of the program

Minpunten:

The payments piece is somewhat awkward, especially since we offer a sliding scale to a third of our clients.

Efficient and affordable medical billing program

Opmerkingen: I would highly recommend this software program for medical billing professionals

Pluspunten:

Features Ease of Use Customer Support is Excellent and Responsive Timely Updates User Friendly

Minpunten:

Some workarounds are confusing, but the software is always being updated and the customer support so responsive and helpful it has minimal impact on use

Better than most programs

Pluspunten:

I like that the instructional videos are on the internet and excluding the evaluation process are easy to understand and follow.

Minpunten:

The explanation of the Eval process is difficult to understand. The program is glitchy especially during non peak hours when you need it! No customer service available after or before 9-5 hours Now it has been bought out by Web PT an expensive company that is geriatric PT driven with rude customer service.