Alloy Navigator

If keeping track of everything is what you want, this product is for you! And I mean everything!

Opmerkingen: Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.

Pluspunten:

Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system.

Minpunten:

I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the set up can be a little complicated. However, they have a great support team to help you when you need it.

Doron's Alloy Review

Opmerkingen: Overall the application is solid, reliable. I have used it for the last 10 years and don't have plans of changing anytime soon.

Pluspunten:

Software is reliable, user friendly and you get the results quickly.

Minpunten:

Some built-in features are limited and require alterations.

Has good potential

Opmerkingen: My overall experience is good. I went head on into a huge mess that was not very well maintained. When the inventory, locations, and customers are up to date, then its much easier to manage.

Pluspunten:

What I liked most about this software is how it can be integrated to sync with Active Directory which allows us to keep the inventory, locations, and customer tabs updated. The more automation, the better.

Minpunten:

The gui is kind of outdated and could be simplified, but that's speaking from being on an older version of Alloy Navigator. There is not enough sync customization that can be manipulated or adjusted for AD sync.

Great Product, when it comes to IT Inventory & Asset Management.

Pluspunten:

Our main objective on the job is to track down all the IT assets and Inventory for both deployed and Stock Items. Alloy Navigator does the job perfectly and gives reports as the department needs.Another interesting thing is that most of the areas of this product can be customized very easily according to the department's needs.Users can easily report an issue by using the self-service SSO portal.

Minpunten:

The help section can be provided for the self-service portal.

Alloy does the job

Opmerkingen: The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.

Pluspunten:

- Alloy user portal and technician portals are easy to use - Runs quickly and smoothly - Easy to import users from AD - Email integration for alerts on new tickets and updates on existing tickets - Training that Alloy offers is well thought out and contains tons of information.

Minpunten:

- Customer Support can take 1-3 days to get back to you - The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online. - If you want custom features added it is going to cost a decent chunk of money.