Wat is ConnectWise Manage?
Stroomlijn je klantenserviceprocessen met het krachtige helpdeskplatform van ConnectWise Manages. ConnectWise Manage maakt gebruik van een bedrijfseigen en toonaangevend ticketingsysteem waarmee leveranciers van technologische oplossingen hun klanten de beste ondersteuning kunnen bieden. Met het helpdeskplatform en ticketingsysteem van ConnectWise Manage kan je team serviceverzoeken snel en efficiënt ontvangen, verwerken en beantwoorden.
Wie gebruikt ConnectWise Manage?
Gemaakt voor bedrijven die technologie verkopen, onderhouden en ondersteunen, van managed services providers en cloudserviceproviders tot beheerd afdrukken, VOIP en VAR's.
Waar kan ConnectWise Manage worden geïmplementeerd?
Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel)
Over de leverancier
- door ConnectWise
- Gevestigd in Tampa, VS
- Opgericht in 1982
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten
Talen
Engels
Misschien vind je dit ook leuk...
Atera
Auvik
Zendesk
Accelo
Over de leverancier
- door ConnectWise
- Gevestigd in Tampa, VS
- Opgericht in 1982
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten
Talen
Engels
Video's en afbeeldingen van ConnectWise Manage
Vergelijk de kosten van ConnectWise Manage met soortgelijke producten
Vanaf
Gratis versie
Gratis proef
Functies van ConnectWise Manage
Helpdesk software
- API
- Aanpasbare branding
- Aanpasbare formulieren
- Aanpasbare rapporten
- Aanpasbare sjablonen
- Aanpasbare velden
- Activiteiten volgen
- Activiteitendashboard
- Beheer van IT-assets
- Beheer van Service Level Agreements (SLA's)
- Beheer van supporttickets
- Bewaking
- CRM
- Callcenterbeheer
- Chatten/messaging
- Communicatie via meerdere kanalen
- Documenten opslaan
- E-mailbeheer
- E-mailsjablonen
- Enquêtes en feedback
- Feedbackbeheer
- Geautomatiseerde routing
- Gegevens importeren en exporteren
- Helpdeskbeheer
- Integratie van sociale media
- Integraties van derden
- Interactie bijhouden
- Kennisbankbeheer
- Klantendatabase
- Klantenportal
- Klantgeschiedenis
- Live chatten
- Macro's/reacties via sjablonen
- Netwerkcontrole
- Ondersteuningstickets bijhouden
- Prestatiemeetwaarden
- Priorisering
- Rapportage en analyse
- Rapportage en statistieken
- Realtime chatten
- Realtime meldingen
- Ticketbeheer
- Toegang en controle op afstand
- Toegangsopties/machtigingen
- Waarschuwingen / Escalatie
- Waarschuwingen/Meldingen
- Workflowbeheer
- Workflowconfiguratie
- Zelfserviceportal
ICT-beheersoftware
- API
- Aanpasbare branding
- Aanpasbare rapporten
- Activiteiten volgen
- Activiteitendashboard
- Auditbeheer
- Auditing van problemen
- Audittrail
- Beheer van Service Level Agreements (SLA's)
- Bewaking
- Capaciteitsbeheer
- Chatten/messaging
- Compliancebeheer
- Configuratiebeheer
- Configureerbare workflow
- Controle en beheer op afstand
- Dashboard
- Eenmalige aanmelding
- Gebeurtenislogboeken
- Gebruikersbeheer
- Gegevens importeren en exporteren
- Gegevensvisualisatie
- IT-assets bijhouden
- IT-reporting
- Incidentenbeheer
- Integraties van derden
- Kennisbeheer
- Licentiebeheer
- Onderhoudsplanning
- Patchbeheer
- Prestatiemeetwaarden
- Rapportage en statistieken
- Realtime controle
- Realtime gegevens
- Realtime meldingen
- Realtime rapportage
- Realtime updates
- SSL-beveiliging
- Servercontrole
- Taakbeheer
- Ticketbeheer
- Toegang en controle op afstand
- Toegangsopties/machtigingen
- Uptimerapportage
- Veranderingsbeheer
- Voorraadbeheer
- Waarschuwingen / Escalatie
- Waarschuwingen/Meldingen
- Workflowbeheer
- Zelfserviceportal
IT-service software
- API
- Aanpasbare formulieren
- Activiteitendashboard
- Beheer van IT-assets
- Beheer van Service Level Agreements (SLA's)
- Beheer van serviceverzoeken
- Beheer van supporttickets
- Compliancebeheer
- Configuratiebeheer
- Contract- en licentiebeheer
- Enquêtes en feedback
- Helpdeskbeheer
- Incidentenbeheer
- Integraties van derden
- Kennisbeheer
- Klantenportal
- Priorisering
- Probleembeheer
- Projectbeheer
- Realtime controle
- Realtime meldingen
- Realtime rapportage
- Releasebeheer
- SSL-beveiliging
- Servicecatalogus
- Servicegeschiedenis
- Slepen en neerzetten
- Taakbeheer
- Ticketbeheer
- Toewijzing en planning van resources
- Veranderingsbeheer
- Voorraadbeheer
- Waarschuwingen/Meldingen
- Workflowbeheer
- Zelfserviceportal
ITSM-software
- API
- Aanpasbare branding
- Aanpasbare formulieren
- Aanpasbare rapporten
- Aanpasbare sjablonen
- Aanpasbare velden
- Active Directory-integratie (AD)
- Activiteiten volgen
- Activiteitendashboard
- Assets volgen
- Auditbeheer
- Beheer van Service Level Agreements (SLA's)
- Beheer van supporttickets
- Beschikbaarheidsbeheer
- Bewaking
- CRM
- Capaciteitsbeheer
- Chatten/messaging
- Communicatie via meerdere kanalen
- Configuratiebeheer
- Configureerbare workflow
- Contract- en licentiebeheer
- Controle van goedkeuringsbeheer
- Dashboards maken
- E-mailbeheer
- Enquêtes en feedback
- Helpdeskbeheer
- IT-assets bijhouden
- Incidentenbeheer
- Integraties van derden
- Kennisbankbeheer
- Klantenportal
- Levensduurbeheer van assets
- Ondersteuningstickets bijhouden
- Op rollen gebaseerde toestemmingen
- Priorisering
- Probleembeheer
- Projectbeheer
- Rapportage en statistieken
- Releasebeheer
- Servicecatalogus
- Slepen en neerzetten
- Taakbeheer
- Toegangsopties/machtigingen
- Veranderingsbeheer
- Voorraadbeheer
- Waarschuwingen / Escalatie
- Waarschuwingen/Meldingen
- Workflowbeheer
- Zelfserviceportal
MSP-software (Managed service provider)
- API
- Aanpasbare branding
- Aanpasbare rapporten
- Active Directory-integratie (AD)
- Activiteiten volgen
- Activiteitendashboard
- Antivirus
- Auditbeheer
- Audittrail
- Automatische back-up
- Back-up en herstel
- Beheer van Service Level Agreements (SLA's)
- Beheer van problemen
- Beheer van supporttickets
- Beleidbeheer
- Bewaking
- CRM
- Compliancebeheer
- Configuratiebeheer
- Contract- en licentiebeheer
- Controle en beheer op afstand
- Dashboard
- Factureren
- Gebeurtenislogboeken
- Gegevens importeren en exporteren
- Gegevensvisualisatie
- Helpdeskbeheer
- IT-assets bijhouden
- Incidentenbeheer
- Integraties van derden
- Live chatten
- Onderhoudsplanning
- Overzichtsrapporten
- Patchbeheer
- Plannen
- Prestatiemeetwaarden
- Projectbeheer
- Rapportage en statistieken
- Realtime analyse
- Realtime controle
- Realtime gegevens
- Realtime rapportage
- Realtime updates
- SSL-beveiliging
- Servercontrole
- Taakbeheer
- Toegang en controle op afstand
- Voorraadbeheer
- Workflowbeheer
- Zelfserviceportal
Bekijk de volledige lijst van MSP-software (Managed service provider)
PSA-software (Professional services automation)
- API
- Aanpasbare rapporten
- Aanpasbare velden
- Activiteiten volgen
- Activiteitendashboard
- Bewaking
- CRM
- Controle van goedkeuringsbeheer
- Documentbeheer
- Documenten opslaan
- E-mailbeheer
- Factureerbare items bijhouden
- Factureren
- Factuurbeheer
- Gantt-/tijdlijnweergave
- Integraties van derden
- Kalenderbeheer
- Klantenportal
- Meerdere projecten
- Offertes
- Onkosten bijhouden
- Portefeuillebeheer
- Prestatiemeetwaarden
- Prognose
- Prognoses
- Projectbeheer
- Projecten bijhouden
- Projectplanning
- Projectsjablonen
- Projecttijd bijhouden
- Projectworkflow
- Rapportage en statistieken
- Realtime analyse
- Realtime gegevens
- Realtime rapportage
- Realtime updates
- Resourcebeheer
- Roosterbeheer
- Samenwerkingstools
- Slepen en neerzetten
- Taakbeheer
- Taakplanning
- Taakplanning
- Taakvoortgang bijhouden
- Tijd en onkosten bijhouden
- Toegangsopties/machtigingen
- Toewijzing en planning van resources
- Voorstellen genereren
- Voortgang bijhouden
- Workflowbeheer
Bekijk de volledige lijst van PSA-software (Professional services automation)
Alternatieven voor ConnectWise Manage
Meer alternatieven voor ConnectWise Manage
Jared M.
Overwogen alternatieven:
CRM for the Best in the Biz!
Opmerkingen: With ConnectWise Manage behind us, we've spent the last 6+ years blazing a trail in our local market. Taking on client for year over year growth. And not enough thanks can be given to the tools that helped us get there. With a friendly (now giant) team behind it, ConnectWise Manage integrates with, and has truly become a standard in the industry. You've been with the rest, now get with the best.
Pluspunten:
ConnectWise Manage has enough features to essentially run your entire business out of! When it comes to tracking issues, maintaining inventory and documented details across many partners/clients/sites - this is THEE tool. Abundant resources to learn the tool exist including certification learning courses. (You're going to want to take them).
Minpunten:
Interface has been ignored for a long time - its universally uglier than ALL of its competitors. This has been massively improved over the last year and continues to get better as it is finally a focus for them after the many recent developmental hurdles they need to address from the various M&A from the last 4 years. Some more advanced features really require some 'higher' learning to understand and best implement. Thankfully they have many MANY resources for this.
Glenn M.
Good Product, Deployment Can Take Some Work
Opmerkingen: We used a consultant to help us get going, which was a godsend. If you're looking at this product, get a consultant to help you through implementation. Also the chat support through ConnectWise is very good, so if you have questions that's the first place I would turn after looking through the University and forums.
Pluspunten:
Our company came onboard with Manage and Automate at the same time, so once we had the integration between them set up it made service tickets very easy to work. It's very customizable for however your business operates with support for the whole service lifecycle, from sales and quoting new customers all the way through to invoicing. We use it for an internal IT solution so that part isn't as important for us, but good to know it's there. Also the ConnectWise University has a lot of good material to help get you going, with training in nearly every aspect of the system.
Minpunten:
There are so many things to set up in the beginning, depending on the complexity of your business it could take months before you're ready to go live. Also, because it's meant for MSPs there are a lot of things like on the financial side that we don't need for internal IT.
Michael H.
Overwogen alternatieven:
ConnectWise is a horrible company and has mediocre products
Opmerkingen: Regretable. I regret spending $1600/mo for 3 years on a product that was NOT worth it. I went from spending $300/mo to $1600/mo for a lesser product. Locked into an inferior product by a deceitful sales team.
Pluspunten:
ConnectWise Manage has a wide birth of functionality. It has 80% of what an MSP needs to manage its service offering. We used the product for 3 years. We used it for ticketing, project management, product inventory, lead tracking, marketing, and client communications. The product's maturity lead us to use many integrations with other services and products.
Minpunten:
It's so hard to pick just one thing that I liked least. The company itself was my biggest issue. The sales team had no sense of ethics and resorted to lying in order to make a sale. If ignoring the deplorable ethics of the company, the product itself has innumerable flaws. The one thing we could not get past was our struggle to regain the efficiency we had prior to using ConnectWise Manage. We took an 30% efficiency hit using ConnectWise Manage. Previously we used MaxFocus Service Desk, and since moving away from ConnectWise we use SolarWinds MSP Manager. We immediately regained our lost efficiency and have maintained it for the past 6 months. ConnectWise Manage had great automation, but the number of clicks and manual steps required to take advantage of it were not worth it.
Nicholas N.
Connectwise Suite for MSP
Pluspunten:
I love how much you can do in this software. I feel like everything you need is in connectwise manage and its a great way to keep an MSP's cost down by adding this to complete everything you need from sales to tickets to project portals.
Minpunten:
The support can be a bit off most of the time its guesswork. Which is done by the IT person usually first but the chat option can be tiresome sometimes.
Yeprem A.
Complete solution but slow as molasses
Pluspunten:
Almost every base is covered in the desktop version of Connectwise Manage. The web version is quite complete as well. The mobile app is horrendous.
Minpunten:
Slooooooowwwww. I can't stress enough how slow it is. Every user at our company complains about how much it lags. It doesn't matter where we are or which computer we are using. It is slow. Gigabit internet connection at home and at the office, slow. Brand new 8th gen CPU desktop with SSD. Slow. Laptop. Slow. It is painful. Loggin tickets just gets us the same replies. Try clearing the cache. Try restarting. Report slowness next time it happens so we can check.
