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Wat is ConnectWise PSA?

Stroomlijn je klantenserviceprocessen met het krachtige helpdeskplatform van ConnectWise Manages. ConnectWise Manage maakt gebruik van een bedrijfseigen en toonaangevend ticketingsysteem waarmee leveranciers van technologische oplossingen hun klanten de beste ondersteuning kunnen bieden. Met het helpdeskplatform en ticketingsysteem van ConnectWise Manage kan je team serviceverzoeken snel en efficiënt ontvangen, verwerken en beantwoorden.

Wie gebruikt ConnectWise PSA?

Gemaakt voor bedrijven die technologie verkopen, onderhouden en ondersteunen, van managed services providers en cloudserviceproviders tot beheerd afdrukken, VOIP en VAR's.

Waar kan ConnectWise PSA worden geïmplementeerd?

Cloudgebaseerd
On-premise

Over de leverancier

  • ConnectWise
  • Gevestigd in Tampa, VS
  • Opgericht in 1982

Ondersteuning voor ConnectWise PSA

  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Australië, België, Canada, Duitsland, Ierland en nog 5 andere

Talen

Engels

prijzen van ConnectWise PSA

Beginprijs:

Niet door leverancier verstrekt.
  • Geen gratis versie

ConnectWise PSA heeft geen gratis versie.

Over de leverancier

  • ConnectWise
  • Gevestigd in Tampa, VS
  • Opgericht in 1982

Ondersteuning voor ConnectWise PSA

  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Australië, België, Canada, Duitsland, Ierland en nog 5 andere

Talen

Engels

Video's en afbeeldingen van ConnectWise PSA

ConnectWise PSA Software - 1
ConnectWise PSA Software - 2
ConnectWise PSA Software - 3
ConnectWise PSA Software - 4
ConnectWise PSA Software - 5
Nog 6 andere bekijken
ConnectWise PSA-video
ConnectWise PSA Software - 1
ConnectWise PSA Software - 2
ConnectWise PSA Software - 3
ConnectWise PSA Software - 4
ConnectWise PSA Software - 5

Functies van ConnectWise PSA

  • Activiteitendashboard
  • Assets volgen
  • Auditing van problemen
  • Back-up en herstel
  • Beheer van IT-assets
  • Beheer van Service Level Agreements (SLA's)
  • Beheer van problemen
  • Beheer van supporttickets
  • CRM
  • Capaciteitsbeheer
  • Configuratiebeheer
  • Contract- en licentiebeheer
  • Controle en beheer op afstand
  • Dashboard
  • Documentbeheer
  • Factureren
  • Helpdeskbeheer
  • IT-assets bijhouden
  • IT-reporting
  • Incidentenbeheer
  • Integratie in de administratie
  • Integraties van derden
  • Interactie bijhouden
  • Kennisbeheer
  • Onderhoudsplanning
  • Patchbeheer
  • Plannen
  • Prestatiemeetwaarden
  • Priorisering
  • Probleembeheer
  • Projectbeheer
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime meldingen
  • Realtime rapportage
  • Resourcebeheer
  • Samenwerkingstools
  • Servicecatalogus
  • Slepen en neerzetten
  • Taakbeheer
  • Ticketbeheer
  • Tijd en onkosten bijhouden
  • Toegang en controle op afstand
  • Toegangsopties/machtigingen
  • Veranderingsbeheer
  • Voorraadbeheer
  • Waarschuwingen/Meldingen
  • Waarschuwingen/escalatie
  • Workflowbeheer
  • Zelfserviceportal

Alternatieven voor ConnectWise PSA

Duizenden MSP's en kleine IT-afdelingen gebruiken Kaseya VSA-software voor IT-beheer om hun IT te automatiseren. Begin vandaag nog met de gratis proefperiode.
Wettelijk bindende elektronische handtekeningen op het werk, thuis of onderweg. Meer informatie over Xodo Sign
Yapp is de eenvoudigste en meest betaalbare manier om mobiele apps te creëren voor evenementen, conferenties, vergaderingen, training van teams en betrokkenheid.
Boekhoudprogramma dat ondersteuning voor meerdere monitors en achterstallige stempels biedt door een verbeterde cashflow.
ServiceNow automatiseert je dagelijkse ondersteuningstaken en helpt je elke werkeenheid te volgen, meten en verwerken. Het is gebruiksvriendelijk en schaalbaar.
Freshdesk is eenvoudig te gebruiken klantenservice software die meer dan 40.000 bedrijven wereldwijd helpt om geweldige klantervaringen te creëren. Meer informatie over Freshdesk
Download gratis IT-helpdesksoftware voor IT-professionals en systeembeheerders. Ondersteuning en mobiele apps ook gratis.
Aanpasbare oplossing omvat projectmanagement, CRM en servicedesk met geïntegreerde urenregistratie en facturering die vanuit dezelfde database worden uitgevoerd.
Samanage is het IT-helpdeskplatform met de meeste recensies en de hoogste beoordelingen: lees wat de klanten zeggen!

Reviews over ConnectWise PSA

Gemiddelde score

In totaal
4,1
Gebruiksgemak
3,6
Klantenservice
3,7
Functies
4,1
Prijs-kwaliteitverhouding
3,8

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Michael
Michael
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: GetApp

Long time ConnectWise user still loves ConnectWise

5,0 8 jaar geleden

Opmerkingen: I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user. QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate. Connectwise will try to sell you, quosal, connectwise, labtech. Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks. I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.

Pluspunten:

Mobile iPhone app is A W E S O M E !!! Your clients can use the customer portal Constant Updates Feature request bidding system. 24 hour support online training videos Application blueprints, telling you which modules interact with other modules. Handles complicated and compounded agreements. If you can sell it, ConnectWise can do it. QuickBooks integration is seamless. if you create a product in ConnectWise it will automatically create the product in QuickBooks when it syncs. Mark invoices as paid in QuickBooks and sync to ConnectWise. They are the biggest, so they integrate with everybody. Go to a big IT conference and ask how many people use ConnectWise. The majority can't be wrong.

Minpunten:

It can be overwhelming for small companies The north american cloud can be slow sometimes, they know about it, they are rewriting the program so it operates faster but it's a big project. so they release bits and pieces at a time (weekly) If it isn't in ConnectWise it didn't happen, yeah it adds a bunch of work to your day. Junk in junk out. Each user needs their own account. don't buy the on-premise edition, you won't be able to keep up with the updates. They update so frequently I have to update my QuoteWerks frequently,

Warren
General Manager in VK
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

A great solution to combine all the needs of an MSP

5,0 2 jaar geleden

Opmerkingen: We signed up with Manage over 12 years ago and have never looked back. It is constantly being improved, it links our RMM tool with the CRM capabilities and provides all of our staff with their base Software to be running day in, day out.

Pluspunten:

We primarily purchased Manage for its Ticket facility. It now integrates all of our departments, including finance, support, sales and procurement.

Minpunten:

Most of the gripes over the years, have been resolved to be honest, though regular updates. In terms of pricing, it's not the cheapest out there. But it does the job well. I guess the support has been better in the past. More often that not now, if you get a problem, it's rarely a quick fix. It has to get escalated etc.

Seth
President in VS
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Our ConnectWise Experience

1,0 5 maanden geleden

Opmerkingen: In 2007, we started as a computer repair shop and evolved into an MSP with 20 technicians. This year, I made a regrettable decision: we transitioned our entire tech stack to ConnectWise, moving away from Autotask, N-able, and Zomentum. Since then, we've invested over a thousand man-hours just trying to get the system functional.We took an objective approach, documenting ConnectWise's limitations, missing features, and bugs. Our conclusion: it's a step backward from the tools we used before. Details available upon request, as we're not sharing the document publicly due to legal reasons.To make matters worse, we're in a three-year contract with little flexibility from ConnectWise to find a solution. We're even considering paying for the software without using it. If you're contemplating a switch, I implore you to learn from our mistakes. Our experience can hopefully help others make more informed choices.

Pluspunten:

- The ability to easily create recurring service tickets

Minpunten:

-Workflows run on a 10-minute timer rather than constantly-Ticket templates can only be applied after creating tickets-Opportunity templates don’t exist-No way to standardize note creation that impact status and email CC-No way to standardize time entry creation using templates that impact status and email CC-Client’s e-mail address does not appear on opportunities-No way to add in-line pictures to opportunities. Only downloadable attachments-No way to add multiple resources to an opportunity’s activities-No standard approval function for approve and post process-No notify resource option for individual notes-No way to edit schedule entry descriptions-No way to add multiple tickets to a service call-No way to bookmark or favorite a client-No way to edit items added by exchange-No way to view a 5-day work week on the calendar-No way to add opportunity pods-Ticket automation regarding changing boards doesn’t allow for simply changing boards and keeping other settings on the ticket, such as status and work type-Services and products do not group under one invoice without creating an additonal invoice-To give a discount you must create a line item specifically for this.-Default billable rates changes when board changes-Can’t add more teams to the Dispatch Calendar list. (known issue)-Agreements and time/tickets can’t be invoiced together-No support for browser based predictive textNo characters for the additional 40 items on my list.

Mark
Director of Business Development in VS
Informatietechnologie en -diensten, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great ticketing system at an affordable price

4,0 3 maanden geleden

Pluspunten:

Setup was straightforward, CW has a great implementation team that works with your schedule and dives into the areas important to your business.

Minpunten:

Integration with other customers' ticketing system is not available natively and requires costly 3rd party tools.

Carl
President CEO in VS
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Connectwise PSA provides complete automation

5,0 vorig jaar

Pluspunten:

Comprehensive and easy to use once it is configured.

Minpunten:

While it is extremely powerful it does take a fair amount of time to set up and configure.

Eerder overwogen alternatieven: NinjaOne

Redenen om voor ConnectWise PSA te kiezen: Autotask is good but didnt have the tools and automation we needed to take us to the next level.

Overgestapt van: Autotask PSA