Wat is ConnectWise PSA?

Stroomlijn je klantenserviceprocessen met het krachtige helpdeskplatform van ConnectWise Manages. ConnectWise Manage maakt gebruik van een bedrijfseigen en toonaangevend ticketingsysteem waarmee leveranciers van technologische oplossingen hun klanten de beste ondersteuning kunnen bieden. Met het helpdeskplatform en ticketingsysteem van ConnectWise Manage kan je team serviceverzoeken snel en efficiënt ontvangen, verwerken en beantwoorden.

Wie gebruikt ConnectWise PSA?

Gemaakt voor bedrijven die technologie verkopen, onderhouden en ondersteunen, van managed services providers en cloudserviceproviders tot beheerd afdrukken, VOIP en VAR's.

ConnectWise PSA-video ConnectWise PSA Software - 1 ConnectWise PSA Software - 2 ConnectWise PSA Software - 3 ConnectWise PSA Software - 4 ConnectWise PSA Software - 5

Twijfel je over ConnectWise PSA? Vergelijk met een populair alternatief

ConnectWise PSA

4,1 (210)
ConnectWise PSA
Niet beschikbaar in jouw land
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
91
27
3,7 (210)
3,8 (210)
3,8 (210)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Waar voor je geld
Klantenservice
US$ 49,00
maand
Gratis versie
Gratis proefversie
184
245
4,3 (3.270)
4,1 (3.270)
4,2 (3.270)
Waarom krijg ik dit te zien?

Alternatieven voor ConnectWise PSA

Gesponsord
Zendesk stelt bedrijven in staat om uitstekende klantenondersteuning te bieden via meerdere kanalen, waaronder e-mail, chat, telefoon en sms. Meer informatie over Zendesk Suite
NinjaOne is een eenvoudige, alles-in-één oplossing voor IT-activiteiten die MSP's en IT-professionals graag gebruiken. Meer informatie over NinjaOne
Monitoring en beheer op afstand (RMM), ontwikkeld voor managed services providers (MSP's) met ingebouwde systeembewaking en ticketing-systeem. Meer informatie over Naverisk
Atera is de ultieme alles-in-één RMM-software voor MSP's en IT-professionals. Vaste kosten met een onbeperkt aantal apparaten, zo eenvoudig is het. Probeer het gratis. Meer informatie over Atera
De cloudgebaseerde software voor netwerkactiviteiten van Auvik biedt MSP's ongekend inzicht in klantnetwerken en automatiseert complexe taken. Meer informatie over Auvik
Freshdesk is eenvoudig te gebruiken klantenservice software die meer dan 40.000 bedrijven wereldwijd helpt om geweldige klantervaringen te creëren. Meer informatie over Freshdesk
HaloPSA combineert alles wat een Managed Service Provider nodig heeft op één centrale locatie. Meer informatie over HaloPSA
Volledig geïntegreerd Helpdesk-systeem voor kleine tot middelgrote bedrijven dat betaalbaar is en eenvoudig te installeren, configureren en gebruiken.
Download gratis IT-helpdesksoftware voor IT-professionals en systeembeheerders. Ondersteuning en mobiele apps ook gratis.
Aanpasbare oplossing omvat projectmanagement, CRM en servicedesk met geïntegreerde urenregistratie en facturering die vanuit dezelfde database worden uitgevoerd.
Syncro is the integrated business platform for running a profitable MSP. Enjoy PSA, RMM and remote access in one affordable package.
Toepassingen en bureaublad delen en bekijken, annotatietools, chatberichten, webdia's en whiteboards.
Helpdesksoftware gebouwd voor business-to-business klantenondersteuning. Verlaag de kosten en verbeter tegelijkertijd klanttevredenheid.
Samanage is het IT-helpdeskplatform met de meeste recensies en de hoogste beoordelingen: lees wat de klanten zeggen!
Automatiseer je bedrijf. Maak je leven eenvoudiger. Tigerpaw is een complete end-to-end-oplossing voor bedrijfsautomatisering.
Issuetrak helpt je bij het beheren van tickets en verzoeken van start tot oplossing. Flexibel, aanpasbaar en makkelijk te gebruiken. Cloudgebaseerd of lokaal.
Boekhoudprogramma dat ondersteuning voor meerdere monitors en achterstallige stempels biedt door een verbeterde cashflow.
Accelo is het meest flexibele, krachtige en geautomatiseerde platform voor servicewerkzaamheden voor dienstverlenende bedrijven en helpt je om de controle te houden.
PSA-hulpmiddelen van de volgende generatie. Compleet Professional Services Automation-pakket voor software- en servicesbedrijven.
EcholoN, het softwarepakket voor servicebeheer, vertegenwoordigt een allesomvattende oplossing voor service, ondersteuning en klantenservice.

Reviews over ConnectWise PSA

Gemiddelde score

In totaal
4,1
Gebruiksgemak
3,7
Klantenservice
3,8
Functies
4,1
Waar voor je geld
3,8

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Michael
Michael
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: GetApp

Long time ConnectWise user still loves ConnectWise

5,0 6 jaar geleden

Opmerkingen: I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user. QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate. Connectwise will try to sell you, quosal, connectwise, labtech. Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks. I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.

Pluspunten:

Mobile iPhone app is A W E S O M E !!! Your clients can use the customer portal Constant Updates Feature request bidding system. 24 hour support online training videos Application blueprints, telling you which modules interact with other modules. Handles complicated and compounded agreements. If you can sell it, ConnectWise can do it. QuickBooks integration is seamless. if you create a product in ConnectWise it will automatically create the product in QuickBooks when it syncs. Mark invoices as paid in QuickBooks and sync to ConnectWise. They are the biggest, so they integrate with everybody. Go to a big IT conference and ask how many people use ConnectWise. The majority can't be wrong.

Minpunten:

It can be overwhelming for small companies The north american cloud can be slow sometimes, they know about it, they are rewriting the program so it operates faster but it's a big project. so they release bits and pieces at a time (weekly) If it isn't in ConnectWise it didn't happen, yeah it adds a bunch of work to your day. Junk in junk out. Each user needs their own account. don't buy the on-premise edition, you won't be able to keep up with the updates. They update so frequently I have to update my QuoteWerks frequently,

Warren
General Manager in VK
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

A great solution to combine all the needs of an MSP

5,0 7 maanden geleden

Opmerkingen: We signed up with Manage over 12 years ago and have never looked back. It is constantly being improved, it links our RMM tool with the CRM capabilities and provides all of our staff with their base Software to be running day in, day out.

Pluspunten:

We primarily purchased Manage for its Ticket facility. It now integrates all of our departments, including finance, support, sales and procurement.

Minpunten:

Most of the gripes over the years, have been resolved to be honest, though regular updates. In terms of pricing, it's not the cheapest out there. But it does the job well. I guess the support has been better in the past. More often that not now, if you get a problem, it's rarely a quick fix. It has to get escalated etc.

Carl
President CEO in VS
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Connectwise PSA provides complete automation

5,0 2 weken geleden Nieuw

Pluspunten:

Comprehensive and easy to use once it is configured.

Minpunten:

While it is extremely powerful it does take a fair amount of time to set up and configure.

Charlie
President in VS
Computernetwerken, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Manage hosted version is so slow it will cost you most in terms of time

3,0 2 jaar geleden

Opmerkingen: Toma Bravio and Connectwise do not care about their clients AT ALL! Connectwise will teach you new levels of frustration as you try to get it to do what you want or just to operate at an acceptable speed. Before purchasing this product I really wish I had fully demo'd everything else. Try dealing with their support. Call current clients using it. Research before buying! After Toma Bravo bought this company things got really bad. They used to make regular progress to features and functionality. Since the TB buyout they just buy other companies that fix some aspect of Manage (like buying IT Boost for documentation in lieu of their "knowledge base"). Third party integrators that don't play ball with Manage's team have their products harmed. Like when Manage wanted to get users to use their payment portal, they broke the viewability all custom invoices from the ConnectBooster payment portal for several months. Shop around!

Pluspunten:

Manage integrates with almost everything that MSPs use. It does a good job as a centerpiece to all of the other software. It excels at letting ticket management be as detailed as you could possibly want. It has a lot of partially developed features that can still be made use of. It has a detailed report writer capable of making any report you can figure out how to make.

Minpunten:

Connectwise Manage is super slow! (Can't stress this enough!) It will cost you a fortune in lost tech's time as they want to enter things end of week/day because it is so frustratingly slow. A fast click in this software is like 3-5 sec. Slow clicks will be 10-30 seconds. "Normal" clicks by the company's definition will cost between 3-8 sec before support will recognize there is an issue. Second detractor, most of the features are just introductions to the functionality designed to get you to buy another system. For example, it has a quoting engine that you can't modify the quote template at all (like to add disclaimer text or a logo or instructions or anything) because they have another costly program called Sell. Sell way over does the quoting feature (adding in so much functionality, complexity and cost that it is prohibitive to use for most shops). Knowledge base lol lol lol. Demo it first!! If you use multiple computers regularly then every time you log into a different system it kicks out your other session. The report writer takes a full minute or two to open and you will need a masters degree in that interface to make it do what you want. Regarding support, expect to be on chat for 10-60 min to get a response from a tech, depending on the issue. If your issue is related to reporting whatsoever they will refuse to assist. Then there is the high cost to it and the lockin. Once you start integrating software into it, it becomes super expensive to switch.

Jason
Jason
Sales Manager in Ierland
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Connectwise Manage review

4,0 vorige maand Nieuw

Opmerkingen: It is our PSA for the entire support team and in general most of our users are happy with ut

Pluspunten:

The scope of features and works it covers. As an MSP it supports us quite well

Minpunten:

The CRM function and lack of proper Marketing capabilities