Wat is ConnectWise PSA?

Stroomlijn je klantenserviceprocessen met het krachtige helpdeskplatform van ConnectWise Manages. ConnectWise Manage maakt gebruik van een bedrijfseigen en toonaangevend ticketingsysteem waarmee leveranciers van technologische oplossingen hun klanten de beste ondersteuning kunnen bieden. Met het helpdeskplatform en ticketingsysteem van ConnectWise Manage kan je team serviceverzoeken snel en efficiënt ontvangen, verwerken en beantwoorden.

Wie gebruikt ConnectWise PSA?

Gemaakt voor bedrijven die technologie verkopen, onderhouden en ondersteunen, van managed services providers en cloudserviceproviders tot beheerd afdrukken, VOIP en VAR's.

Waar kan ConnectWise PSA worden geïmplementeerd?

Cloudgebaseerd
On-premise

Over de leverancier

  • ConnectWise
  • Gevestigd in Tampa, VS
  • Opgericht in 1982

Ondersteuning voor ConnectWise PSA

  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Australië, België, Canada, Duitsland, Ierland en nog 5 andere

Talen

Engels

prijzen van ConnectWise PSA

Beginprijs:

Niet door leverancier verstrekt
  • Geen gratis versie

ConnectWise PSA heeft geen gratis versie.

Prijsmodellen

Over de leverancier

  • ConnectWise
  • Gevestigd in Tampa, VS
  • Opgericht in 1982

Ondersteuning voor ConnectWise PSA

  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Australië, België, Canada, Duitsland, Ierland en nog 5 andere

Talen

Engels

Video's en afbeeldingen van ConnectWise PSA

ConnectWise PSA Software - 1
ConnectWise PSA Software - 2
ConnectWise PSA Software - 3
ConnectWise PSA Software - 4
ConnectWise PSA Software - 5
Nog 6 andere bekijken
ConnectWise PSA-video
ConnectWise PSA Software - 1
ConnectWise PSA Software - 2
ConnectWise PSA Software - 3
ConnectWise PSA Software - 4
ConnectWise PSA Software - 5

Functies van ConnectWise PSA

  • Activiteitendashboard
  • Assets volgen
  • Auditing van problemen
  • Back-up en herstel
  • Beheer van IT-assets
  • Beheer van Service Level Agreements (SLA's)
  • Beheer van problemen
  • Beheer van supporttickets
  • CRM
  • Capaciteitsbeheer
  • Configuratiebeheer
  • Contract- en licentiebeheer
  • Controle en beheer op afstand
  • Dashboard
  • Documentbeheer
  • Factureren
  • Helpdeskbeheer
  • IT-assets bijhouden
  • IT-reporting
  • Incidentenbeheer
  • Integratie in de administratie
  • Integraties van derden
  • Interactie bijhouden
  • Kennisbeheer
  • Onderhoudsplanning
  • Patchbeheer
  • Plannen
  • Prestatiemeetwaarden
  • Priorisering
  • Probleembeheer
  • Projectbeheer
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime meldingen
  • Realtime rapportage
  • Resourcebeheer
  • Samenwerkingstools
  • Servicecatalogus
  • Slepen en neerzetten
  • Taakbeheer
  • Ticketbeheer
  • Tijd en onkosten bijhouden
  • Toegang en controle op afstand
  • Toegangsopties/machtigingen
  • Veranderingsbeheer
  • Voorraadbeheer
  • Waarschuwingen/Escalatie
  • Waarschuwingen/Meldingen
  • Workflowbeheer
  • Zelfserviceportal

Alternatieven voor ConnectWise PSA

Download gratis IT-helpdesksoftware voor IT-professionals en systeembeheerders. Ondersteuning en mobiele apps ook gratis.
Freshdesk is eenvoudig te gebruiken klantenservice software die meer dan 40.000 bedrijven wereldwijd helpt om geweldige klantervaringen te creëren. Meer informatie over Freshdesk
Issuetrak helpt je bij het beheren van tickets en verzoeken van start tot oplossing. Flexibel, aanpasbaar en makkelijk te gebruiken. Cloudgebaseerd of lokaal.
Samanage is het IT-helpdeskplatform met de meeste recensies en de hoogste beoordelingen: lees wat de klanten zeggen!
Accelo is het meest flexibele, krachtige en geautomatiseerde platform voor servicewerkzaamheden voor dienstverlenende bedrijven en helpt je om de controle te houden.
Volledig geïntegreerd Helpdesk-systeem voor kleine tot middelgrote bedrijven dat betaalbaar is en eenvoudig te installeren, configureren en gebruiken.
Duizenden MSP's en kleine IT-afdelingen gebruiken Kaseya VSA-software voor IT-beheer om hun IT te automatiseren. Begin vandaag nog met de gratis proefperiode.
NinjaOne is een eenvoudige, alles-in-één oplossing voor IT-activiteiten die MSP's en IT-professionals graag gebruiken. Meer informatie over NinjaOne
Zendesk stelt bedrijven in staat om uitstekende klantenondersteuning te bieden via meerdere kanalen, waaronder e-mail, chat, telefoon en sms. Meer informatie over Zendesk Suite

Reviews over ConnectWise PSA

Gemiddelde score

In totaal
4,1
Gebruiksgemak
3,7
Klantenservice
3,8
Functies
4,1
Prijs-kwaliteitverhouding
3,9

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Michael
Michael
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: GetApp

Long time ConnectWise user still loves ConnectWise

5,0 7 jaar geleden

Opmerkingen: I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user. QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate. Connectwise will try to sell you, quosal, connectwise, labtech. Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks. I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.

Pluspunten:

Mobile iPhone app is A W E S O M E !!! Your clients can use the customer portal Constant Updates Feature request bidding system. 24 hour support online training videos Application blueprints, telling you which modules interact with other modules. Handles complicated and compounded agreements. If you can sell it, ConnectWise can do it. QuickBooks integration is seamless. if you create a product in ConnectWise it will automatically create the product in QuickBooks when it syncs. Mark invoices as paid in QuickBooks and sync to ConnectWise. They are the biggest, so they integrate with everybody. Go to a big IT conference and ask how many people use ConnectWise. The majority can't be wrong.

Minpunten:

It can be overwhelming for small companies The north american cloud can be slow sometimes, they know about it, they are rewriting the program so it operates faster but it's a big project. so they release bits and pieces at a time (weekly) If it isn't in ConnectWise it didn't happen, yeah it adds a bunch of work to your day. Junk in junk out. Each user needs their own account. don't buy the on-premise edition, you won't be able to keep up with the updates. They update so frequently I have to update my QuoteWerks frequently,

Yeprem
Yeprem
Systems Administrator in Canada
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Complete solution but slow as molasses

4,0 3 jaar geleden

Pluspunten:

Almost every base is covered in the desktop version of Connectwise Manage. The web version is quite complete as well. The mobile app is horrendous.

Minpunten:

Slooooooowwwww. I can't stress enough how slow it is. Every user at our company complains about how much it lags. It doesn't matter where we are or which computer we are using. It is slow. Gigabit internet connection at home and at the office, slow. Brand new 8th gen CPU desktop with SSD. Slow. Laptop. Slow. It is painful. Loggin tickets just gets us the same replies. Try clearing the cache. Try restarting. Report slowness next time it happens so we can check.

Mike
Mike
IT Specialist in VS
Geverifieerde LinkedIn-gebruiker
Fabricage van elektrische/elektronische producten, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Robust and efficient IT project management

5,0 2 weken geleden Nieuw

Opmerkingen: ConnectWise PSA is a powerful and adaptable tool that provides IT services companies with a complete solution for project and resource management. It offers a wide range of features and functionality that make it a valuable option for improving efficiency and customer satisfaction in the IT services environment.

Pluspunten:

I love its ability to automate processes, allowing technicians to focus on more valuable tasks. The platform is highly customizable, allowing it to be tailored to the specific needs of each company. Project management and resource allocation are efficient, thanks to its scheduling and time-tracking functionality. In addition, the customer portal provides effective communication with end users, allowing for greater transparency and customer satisfaction.

Minpunten:

This is a very comprehensive platform, but at times, it can be unintuitive and the learning curve is a bit steep.

James
James
Director in VK
Geverifieerde LinkedIn-gebruiker
Computernetwerken, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

OVeral shocking experience

2,0 4 jaar geleden

Opmerkingen: We have literally had zero benefits working with Connectwise. Its cost us £000's and we have wasted so much time since using Connectwise..... its the single worst decisions we have ever made as a business.
We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience. Reaching out to Connectwise with a long list of issues has resulted in 4 people calling to say how sorry they are, any they WILL definaltey help but then the next update is the ticket closing - thanks.

Pluspunten:

The end of the ady when i can log out of Connectwise. The Contract part and some automation is good.

Minpunten:

Practically everything else: Slow - keeps hanging when doing tasks such as save a ticket, send and invoice, close tickets - you know really important tasks which should be almost instant. absolute zero support from CW. Been told its a programming issue with bulk tasking and it will be fixed - still waiting, much like when using ConnectWise manage - always waiting. Then there is the general support - lacking to say the least. Then the onboarding - they say we get you completely up and running. What they should have said is You'll want to be running away by the time you come to use the product. Unless you learn it all in the onboarding process your on your own or you have to pay a huge amount more for help. They literally just churn you out and get the next lot of sheep in. Sales team lied about how it would interact and sync with Xero. Told me the same way as Quickbooks does and then showed me how QuickBooks Desktop syncs, saying just like this.... IT DOESNT you have to pay someone else to move your data from your PSA to your accounts package REALLY @ $245 extra per month. Didnt tell me that before i signed up. Cloud console which was supposed to save time by synchronising Office 365 licenses to contracts was often wrong, very clunky and then stopped working - another paid feature of Connectwise that didnt work. I could go on, but you get the picture. Its not all smooth sailing and is causing lots of issues in our business. We tried to reach out to CW but they're not helping

Annie
Team Lead, Customer Success in Chili
Telecommunicatie, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

A Comprehensive Review of ConnectWise PSA

5,0 4 maanden geleden

Opmerkingen: In overall, ConnectWise PSA is a powerful and comprehensive service management platform that offers a great deal of functionality and flexibility. The user interface is easy to use and the reporting and analytics functions are robust. The cost can be a bit prohibitive, however, and the learning curve can be steep.

Pluspunten:

ConnectWise PSA is a great service management platform that makes it easy to manage and track IT services. The user interface is intuitive and easy to use, and the reporting and analytics features are robust.

Minpunten:

Unfortunately, ConnectWise PSA can be quite expensive and the customization options are somewhat limited. In addition, the learning curve can be steep for users who are new to the platform.