door SysAid Technologies4.4 / 5 178 beoordelingen
Wie gebruikt deze software?
SysAid helpt organisaties in alle sectoren, van het MKB tot Fortune 500-bedrijven. Van de basis- tot ondernemingseditie, er is zeker een editie die bij de grootte van jouw bedrijf past.
Gemiddelde scores178 beoordelingen
- In totaal 4.4 / 5
- Gebruiksgemak 4.3 / 5
- Klantenservice 4.3 / 5
- Functies 4.3 / 5
- Waar voor je geld 4.4 / 5
- Gratis versie Ja
- Gratis proef Ja, vraag een gratis proefversie aan
Cloud, SaaS, Web
Geïnstalleerd - Windows
Mobiel - iOS native
Mobiel - Android native
24/7 (contact met medewerker)
- SysAid Technologies
- Opgericht in 2002
De helpdesk van SysAid biedt één plaats en dashboard om al je IT-ondersteuning te beheren. Je vindt alle benodigdheden die je nodig hebt op één plaats, waaronder een krachtige tool voor ticketbeheer, IT-activabeheer, selfserviceportal en meer. Implementeer vandaag nog eenvoudig en snel je aanpasbare helpdesk vanuit de cloud of downloadbare on-premise-software. SysAid heeft meer dan 15 jaar ervaring, en heeft wereldwijd al meer dan 100k admins geholpen. Download nu een gratis proefversie of neem contact op om te zien wat SysAid voor jou kan betekenen.
Functies van SysAid
- Aanpasbare branding
- Beheer van IT-assets
- Beheer van Service Level Agreements (SLA's)
- Communicatie via meerdere kanalen
- Documenten opslaan
- Geautomatiseerde routing
- Interactie bijhouden
- Realtime chatten
- Waarschuwingen / Escalatie
- Compliance bijhouden
- Contract- en licentiebeheer
- Kosten bijhouden
- Assets volgen
- Contract- en licentiebeheer
- Versie- en implementatiebeheer
- Beheer van IT-assets
- Mobiele toegang
De nuttigste reviews van SysAid
Beoordeeld op 31-10-2017
SysAid is a great product that could be a fantastic product
Opmerkingen: We were able to get a comprehensive product that gave us the biggest bang for our buck compared to any other product. Overall we are very happy with it. Support, not so much. There are lots of things we would change, or focus on changing for sure.
Pluspunten: We like SysAid because of it's flexibility in design. We are easily able to create new forms and templates for different kinds of tickets and as such were able to roll out SysAid to our entire company and it is now utilized by every department in our company. We love the workflow features and that we are able to incorporate data from our active directory infrastructure to be able to identify end users and their departments or managers. We are very happy with our ability to modify and maintain escalation rules. Because the system is operating on Microsoft SQL Server we have been able to very successfully use SQL Reporting Services to generate very robust reports to provide our management teams with metric data that was previously unavailable.
Minpunten: Getting support is like pulling teeth. Some design element a lacking suck as the ability to edit and remove and or re-arrange workflow tabs. The system seriously lacks any granularity in administrator security and data security. Example, in order for an Admin to be able to use the LogMeIn feature, they have to be a SysAid Administrator. However with over 75 Administrators in our organization, we don't want them all to have the power to change our system configuration. So it lacks foresight that a feature like that would require the keys to the house to be able to use. The same thing goes for designing templates. There is a security role to be able to modify and design templates, but you cannot create custom fields and new lists with that role, so users cannot complete the designing of their forms without having been given the SysAid Admin role which is more power than we want them to have over the system. This leads to unforeseen problems where departments admins start making changes to the system without knowing that the change does not only affect them or their department. Canned reporting is not great. Even the custom reporting feature is not good.
Beoordeeld op 7-10-2019
Opmerkingen: We have tracking capability with SysAid that we never had before. We are able to better route our service requests to the correct team for quicker response. We have better ability to tier our help desk services. We have the capability of tracking hardware and software assets and maintaining an ITIL CMDB.
Pluspunten: Includes an asset management system and CMDB, modern interface for end-users and administrators, excellent sales and technical support.
Minpunten: Workflow management is a little outdated and has a bit of a learning curve.
Beoordeeld op 19-6-2019
SysAid - Simple Solution, Big Outcome
Opmerkingen: The Team are friendly and understood our needs (Once we had defined these). Overall the process has been quite simple, it's simply getting your head around using new software/solutions.
I love the fact that SysAid is not a boring 'Out of the Box' 'This is what you get' experience.
SysAid is tailored to your needs during the implementation process, from colour schemes, to custom data fields, to process automation.
Minpunten: I dislike the fact that I had to learn 'very basic' HTML to implement notifications. This wasn't a great hinderance, but definitely something I disliked.
Beoordeeld op 13-8-2019
A great IT service management tool
Opmerkingen: for years we needed to get KPI's based on the support workload for the IT team, now we can have them with sysaid
Pluspunten: easy to use tool for end users, and capabilities for reporting services
Minpunten: very restricted directly access to database.
Beoordeeld op 30-8-2019
Opmerkingen: We are using SysAid to manage our day to day incidents and requests. Along with that we have de-commisioned solar winds and intune and only use SysAId as our Asset management.
Pluspunten: We implemented SysAid for our ticket and asset management system. SysAid is nothing but a great system which can improve productivity drastically. The thing I like most about the system is that the varieties in which it could be molded depending on customers needs. I will definitely suggest SysAid.
Minpunten: I have not come across any cons until now.