--- description: Ontdek de plus- en minpunten van SysAid en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SysAid - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/30008/help-desk/software) > [SysAid](/software/107225/sysaid) # SysAid Canonical: https://www.capterra.nl/software/107225/sysaid Pagina: 1 / 22\ Volgende: [Volgende pagina](https://www.capterra.nl/software/107225/sysaid?page=2) > Beheer eenvoudig al je helpdeskactiviteiten met een bewezen IT-oplossing. Je vindt alle benodigdheden in één dashboard. > > Oordeel: score van **4.5/5** door 511 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt SysAid? SysAid helpt organisaties in alle sectoren, van het MKB tot Fortune 500-bedrijven. Van de basis- tot ondernemingseditie, er is zeker een editie die bij de grootte van jouw bedrijf past. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 511 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: SysAid Technologies - **Locatie**: Toronto, Canada - **Opgericht**: 2002 ## Commerciële context - **Prijsmodel**: (Gratis proef) - **Doelgroep**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Chromebook (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Duits, Engels, Frans, Hebreeuws, Italiaans, Japans, Portugees, Russisch, Spaans - **Beschikbare landen**: Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Barbados, Belarus, België, Belize, Benin en 189 meer ## Functies - Alerts/Escalation - Assets volgen - Auditbeheer - Automatisering van bedrijfsprocessen - Barcode/Ticket Scanning - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Capaciteitsbeheer - Chatten/messaging - Communicatie via meerdere kanalen - Compliance bijhouden - Compliancebeheer - Configuratiebeheer - Controle en beheer op afstand - Controle van goedkeuringsbeheer - Dashboard - Enquêtes en feedback - Geautomatiseerde routing - Gebeurtenislogboeken - Gebruikersbeheer - IT-assets bijhouden - IT-reporting - Incidentenbeheer - Kennisbankbeheer - Kennisbeheer - Klantendatabase - Klantenondersteuning - Macro's/reacties via sjablonen - Op rollen gebaseerde toestemmingen - Opdrachtenbeheer - Patchbeheer - Prestatie bewaken - Rapportage en analyse - Rapportage en statistieken - Real-Time Monitoring - Realtime chatten - Releasebeheer - Samenwerkingstools - Slepen en neerzetten - Taakbeheer - Ticketbeheer - Toegang en controle op afstand - Toegangsopties/machtigingen - Voor meerdere talen - Voorraadbeheer - Waarschuwingen/Meldingen - Workflowbeheer - Workflowconfiguratie - Zelfserviceportal - Zoeken in gehele tekst ... en 17 meer functies ## Integraties (39 in totaal) - Asana - CAS - Docusign - Google Calendar - Google Chat - Google Workspace - Harvest - Jira - Jotform - Lansweeper - Microsoft 365 - Microsoft 365 License Optimization - Microsoft Intune - Microsoft Power BI - Microsoft Teams ... en 24 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [IT-asset management software](https://www.capterra.nl/directory/30077/it-asset-management/software) - [ITSM-software](https://www.capterra.nl/directory/30676/itsm/software) - [Servicedesk software](https://www.capterra.nl/directory/31027/service-desk/software) - [Workflow management systemen](https://www.capterra.nl/directory/30091/workflow-management/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3409 reviews) 2. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshservice](https://www.capterra.nl/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [Zoho Desk](https://www.capterra.nl/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 5. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "Great helpdesk/ITSM package." — 5.0/5 > **Jeffrey** | *21 november 2024* | Groothandel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The way AI is actually helpful for myself on the helpdesk side but also for the end user with a problem and it is not just another marketing thing, and the marketplace with really useful add-ons and integrations like Zapier. > > **Minpunten**: Setting up, but that is a problem you have with all new tools. > > Great help getting started and als with the support team after implenentation, they truly helped me in getting started. They truly listen to their customers for when they bring up new things like intune support for asset management. ----- ### "Efficient IT Management with Some Room for Improvement" — 5.0/5 > **Luigi** | *5 september 2024* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: SysAid's user-friendly interface and real-time chat feature make it easy to manage IT support tasks and provide immediate assistance to users. > > **Minpunten**: The self-service portal could use a design update, and the change management process is not as intuitive as it could be. > > Overall, SysAid has been a great ITSM solution for our organization, simplifying support processes and improving user satisfaction, though there are some areas for improvement. ----- ### "An outstanding ITSM solution delivered by an exceptional team of professional" — 5.0/5 > **Alex** | *10 juli 2025* | Overheidsadministratie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: We are currently in the implementation stage of the SysAid ITSM tool, and the experience so far has been outstanding. The SysAid team has been very approachable, highly knowledgeable, and genuinely friendly throughout the process. Their professionalism and support have made a real difference. There have been no hidden costs, which has made budgeting and planning straightforward. We’re especially impressed with their automation capabilities and Agentic AI solution - both are powerful, intuitive, and easily configurable. These features are set to save us significant time and money, streamlining our operations and boosting efficiency > > **Minpunten**: While the AI and automation capabilities of this ITSM solution are undeniably powerful, streamlining many repetitive and time-consuming tasks, here is a potential downside. The reduction in manual input could impact certain roles, particularly those focused on routine service desk functions. This shift, although beneficial for operational efficiency, may leave limited time for individuals to reskill or for organisations to redeploy staff effectively. To fully realise the benefits of automation while maintaining a strong support culture, it’s essential that organisations proactively plan for workforce transition and invest in upskilling and internal mobility > > SysAid are a committed and professional team, they bring a great balance of expertise and enthusiasm to their work. It’s clear they genuinely enjoy what they do. Highly recommended\! ----- ### "SysAid review" — 3.0/5 > **Tonia** | *29 april 2025* | Management non-profit organisaties | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: SysAid is easy to use and has a dedicated account specialist to assist with the POC and initial setup. > > **Minpunten**: What I liked least about SysAid is that many features like RMM is an add-on. The look and feel of the software is outdated. > > Overall, SysAid was our second choice. Had everything been under one pane of glass we would have gone with them. ----- ### "A Reliable and Well-Rounded ITSM Solution With Strong Automation" — 4.0/5 > **Borja** | *4 december 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: What I liked most about SysAid is its solid set of features combined with powerful automation capabilities. The platform makes it easy to streamline workflows, reduce manual effort, and keep support operations highly organized. Its security measures are robust, and the live chat tool allows quick communication with users, improving resolution times. > > **Minpunten**: The main drawback is that certain advanced configurations—especially in automation rules and integrations—can be time-consuming for new administrators. Additionally, while the value for money is generally good, some add-on features could be more competitively priced. > > Overall, my experience with SysAid has been very positive. In terms of security, the platform provides reliable controls that inspire confidence when managing sensitive data. Its feature set is comprehensive, covering everything from ticketing and asset management to knowledge bases and automation tools. The automation capabilities stand out the most, enabling smoother operations and helping reduce repetitive tasks. The customer support provided by SysAid is helpful and responsive, particularly when dealing with technical inquiries. With regard to value for money, SysAid offers a strong package, especially for organizations looking for an all-in-one ITSM solution. The live chat function improves user engagement by offering real-time assistance, and the deployment process, while requiring some initial setup effort, is well-documented and straightforward once familiar with the system. In summary, SysAid is a reliable, feature-rich platform that enhances productivity and offers a good balance between functionality, security, and overall cost. ----- Pagina: 1 / 22\ Volgende: [Volgende pagina](https://www.capterra.nl/software/107225/sysaid?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/107225/sysaid) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens