Wat is SysAid?

De helpdesk van SysAid biedt één plaats en dashboard om al je IT-ondersteuning te beheren. Je vindt alle benodigdheden die je nodig hebt op één plaats, waaronder een krachtige tool voor ticketbeheer, IT-activabeheer, selfserviceportal en meer. Implementeer vandaag nog eenvoudig en snel je aanpasbare helpdesk vanuit de cloud of downloadbare on-premise-software. SysAid heeft meer dan 15 jaar ervaring, en heeft wereldwijd al meer dan 100k admins geholpen. Download nu een gratis proefversie of neem contact op om te zien wat SysAid voor jou kan betekenen.

Wie gebruikt SysAid?

SysAid helpt organisaties in alle sectoren, van het MKB tot Fortune 500-bedrijven. Van de basis- tot ondernemingseditie, er is zeker een editie die bij de grootte van jouw bedrijf past.

SysAid-video
SysAid Software - 1 SysAid Software - 2 SysAid Software - 3 SysAid Software - 4 SysAid Software - 5

Twijfel je over SysAid? Vergelijk met een populair alternatief

SysAid

4,5 (378)
SysAid
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
108
19
4,5 (378)
4,5 (378)
4,5 (378)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Waar voor je geld
Klantenservice
Meeste beoordelingen
US$ 7,50
maand
Gratis versie
Gratis proefversie
153
20
4,0 (12.708)
4,3 (12.708)
4,2 (12.708)
Waarom krijg ik dit te zien?

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Reviews over SysAid

Gemiddelde score

In totaal
4,5
Gebruiksgemak
4,5
Klantenservice
4,5
Functies
4,5
Waar voor je geld
4,5

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Thomas
Thomas
IT Analyst in VK
Geverifieerde LinkedIn-gebruiker
Rechtspraktijk, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

SysAid - Simple Solution, Big Outcome

5,0 3 jaar geleden

Opmerkingen: The Team are friendly and understood our needs (Once we had defined these). Overall the process has been quite simple, it's simply getting your head around using new software/solutions.

Pluspunten:

I love the fact that SysAid is not a boring 'Out of the Box' 'This is what you get' experience. SysAid is tailored to your needs during the implementation process, from colour schemes, to custom data fields, to process automation.

Minpunten:

I dislike the fact that I had to learn 'very basic' HTML to implement notifications. This wasn't a great hinderance, but definitely something I disliked.

James
James
Systems Administrator III in VS
Geverifieerde LinkedIn-gebruiker
Hoger onderwijs, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

SysAid Review

4,0 3 jaar geleden

Opmerkingen: We have tracking capability with SysAid that we never had before. We are able to better route our service requests to the correct team for quicker response. We have better ability to tier our help desk services. We have the capability of tracking hardware and software assets and maintaining an ITIL CMDB.

Pluspunten:

Includes an asset management system and CMDB, modern interface for end-users and administrators, excellent sales and technical support.

Minpunten:

Workflow management is a little outdated and has a bit of a learning curve.

Phil
ICT Operations Manager in VK
Schoolleiding, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Affordable IT management tool for education users

4,0 vorige week Nieuw

Opmerkingen: SysAid helps us deliver a support service with ease. The self-service portal really helps provide a central support hub where our end users can request further support or a variety of self-support material which we've pre-populated. Our overall experience both with the software itself and the support from SysAid has been brilliant.

Pluspunten:

SysAid is so easy to setup and, right out of the box, guides you through an easy installation process (we use the on-prem version) Our end users interact positively with a well designed web GUI and local system agent. The green desktop icon is our 'go to' for support and certainly plays a big part in our support service offering.

Minpunten:

Minor things really, we've used this software for a while now and grown as a support service with it. With regard to upgrade paths, we'd like to see a single 'rollup' upgrade rather than incremental patches as this would help to reduce our downtime. Some further customizations (branding) to the GUI would also be great, different themes for instance.

Jae
Network Engineer/Administrator in VS
Vervoer/over de weg/per spoor, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Behind the times.

3,0 5 jaar geleden

Opmerkingen: A haphazard ticket system that sometimes works better then nothing at all.

Pluspunten:

I like that you can make quick keys for EU's to access Web-Portal. I like the customization of tickets, assets and EU portals (once you can figure them out). I love the Language Configuration Text file you can use to make it totally your own. LDAP integration is a total dream come true.

Minpunten:

Customer service is HORRID! To the point of complaints have to go to CEO of SysAid and had to have HER get on the phone with us. Mobile apps for Android and Now iOS are broken or severely limited functionality and VERY outdated compared to other ITSM's apps. RDS never works correctly. Assets have never fully populated, even though all our systems have agents and services enabled correctly. SNMP devices are atrocious to get to populate and forget monitoring... You have to have a degree in Theoretical Physics near to find the OID's and a dedicated systems analyst to research them and keep them updated. Dashboard has disappeared and can't get it to return, let alone ever work. The entire interface is clunky and looks like it was written when XP was in it's prime. WMI Scans are pointless as you can't do anything with the results of those found devices. Small to Medium business would be better off with Spiceworks IMHO.

Reactie SysAid Technologies

5 jaar geleden

Thank you for your honest feedback. We understand that life is not always perfect, but we want to have open communication with our customers to keep improving. Sometimes, our CEO jumps on welcome calls with clients, and personally introduces herself. You happened to be on such a call. To answer your issues: Mobile apps - We¿ve been working on new apps for the past few months and are currently releasing them to the App Stores. The iPhone app is available and adopted to iOS 11, and a new Android app is currently being uploaded. Agents and asset management - We¿re working on a better user experience to deploy and manage agents and are constantly introducing updates. Product interface - We just released a new user experience for end users in our Self-Service Portal and are currently upgrading the admin user interface. Take a look at the new Self-Service Portal, to view the new UI we¿re releasing. Your account manager will contact you tomorrow to make sure your issues are addressed

peter
peter
IT Service Catalog, Asset and Configuration Analyst and Knowledge Managerr in Ghana
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

My Personal Experience With SysAid ITSM TOOL and CMDB

4,0 3 maanden geleden

Opmerkingen: SysAid Asset management tool has been able to resolve most part of our audit issues and it has been a good news to management. However, it is still required to resolve the prominent issue of file/application configuration monitoring.

Pluspunten:

The integration with current business process has been easy. The product is easy to implement as long as the prerequisite is met. I like the fact that assets discovered can also display the propriety software installed on them as well as alert on the software changes.

Minpunten:

I believe the CI relations can be improved by automating it (Reference AppDynamics). A report can also be built for the articles which are mostly read in a week or month. More Analytical Asset dashboards can also be developed for Management use. The capability to monitor file content and folder content changes must be implemented (This is an ISO requirement which will satisfy audit issues)