Wie gebruikt SysAid?
SysAid helpt organisaties in alle sectoren, van het MKB tot Fortune 500-bedrijven. Van de basis- tot ondernemingseditie, er is zeker een editie die bij de grootte van jouw bedrijf past.
Wat is SysAid?
De helpdesk van SysAid biedt één plaats en dashboard om al je IT-ondersteuning te beheren. Je vindt alle benodigdheden die je nodig hebt op één plaats, waaronder een krachtige tool voor ticketbeheer, IT-activabeheer, selfserviceportal en meer. Implementeer vandaag nog eenvoudig en snel je aanpasbare helpdesk vanuit de cloud of downloadbare on-premise-software. SysAid heeft meer dan 15 jaar ervaring, en heeft wereldwijd al meer dan 100k admins geholpen. Download nu een gratis proefversie of neem contact op om te zien wat SysAid voor jou kan betekenen.
SysAid - Details
Opgericht in 2002
SysAid - Prijsoverzicht
SysAid heeft een gratis versie en biedt een gratis proefperiode. Hieronder vindt u extra prijsinformatie voor SysAid.
Functies van SysAid
Reviews van SysAid
5 van 185 reviews worden weergegeven
Beoordeeld op 19-6-2019
SysAid - Simple Solution, Big Outcome
Opmerkingen: The Team are friendly and understood our needs (Once we had defined these). Overall the process has been quite simple, it's simply getting your head around using new software/solutions.
I love the fact that SysAid is not a boring 'Out of the Box' 'This is what you get' experience.
SysAid is tailored to your needs during the implementation process, from colour schemes, to custom data fields, to process automation.
Minpunten: I dislike the fact that I had to learn 'very basic' HTML to implement notifications. This wasn't a great hinderance, but definitely something I disliked.
Beoordeeld op 31-10-2017
SysAid is a great product that could be a fantastic product
Opmerkingen: We were able to get a comprehensive product that gave us the biggest bang for our buck compared to any other product. Overall we are very happy with it. Support, not so much. There are lots of things we would change, or focus on changing for sure.
Pluspunten: We like SysAid because of it's flexibility in design. We are easily able to create new forms and templates for different kinds of tickets and as such were able to roll out SysAid to our entire company and it is now utilized by every department in our company. We love the workflow features and that we are able to incorporate data from our active directory infrastructure to be able to identify end users and their departments or managers. We are very happy with our ability to modify and maintain escalation rules. Because the system is operating on Microsoft SQL Server we have been able to very successfully use SQL Reporting Services to generate very robust reports to provide our management teams with metric data that was previously unavailable.
Minpunten: Getting support is like pulling teeth. Some design element a lacking suck as the ability to edit and remove and or re-arrange workflow tabs. The system seriously lacks any granularity in administrator security and data security. Example, in order for an Admin to be able to use the LogMeIn feature, they have to be a SysAid Administrator. However with over 75 Administrators in our organization, we don't want them all to have the power to change our system configuration. So it lacks foresight that a feature like that would require the keys to the house to be able to use. The same thing goes for designing templates. There is a security role to be able to modify and design templates, but you cannot create custom fields and new lists with that role, so users cannot complete the designing of their forms without having been given the SysAid Admin role which is more power than we want them to have over the system. This leads to unforeseen problems where departments admins start making changes to the system without knowing that the change does not only affect them or their department. Canned reporting is not great. Even the custom reporting feature is not good.
Beoordeeld op 7-10-2019
Opmerkingen: We have tracking capability with SysAid that we never had before. We are able to better route our service requests to the correct team for quicker response. We have better ability to tier our help desk services. We have the capability of tracking hardware and software assets and maintaining an ITIL CMDB.
Pluspunten: Includes an asset management system and CMDB, modern interface for end-users and administrators, excellent sales and technical support.
Minpunten: Workflow management is a little outdated and has a bit of a learning curve.
Beoordeeld op 31-10-2019
Great product for a great value.
Opmerkingen: Our incident response time has improved considerably. Before SysAid we did not have a service desk tool, so were report to us by phone or in the halls.
Pluspunten: We have been using for 5+ years, the application is very user friendly which makes it easy for our staff to input service requests. It is reliable. The few times we have had any issues with the software in all the years the support has been very responsive. Reliable, reasonably priced and excellent customer service.
Minpunten: The service catalog feature is not as Intuitive and complete as in other products that I had used.
Beoordeeld op 25-9-2017
Behind the times.
Opmerkingen: A haphazard ticket system that sometimes works better then nothing at all.
Pluspunten: I like that you can make quick keys for EU's to access Web-Portal. I like the customization of tickets, assets and EU portals (once you can figure them out). I love the Language Configuration Text file you can use to make it totally your own. LDAP integration is a total dream come true.
Customer service is HORRID! To the point of complaints have to go to CEO of SysAid and had to have HER get on the phone with us. Mobile apps for Android and Now iOS are broken or severely limited functionality and VERY outdated compared to other ITSM's apps. RDS never works correctly. Assets have never fully populated, even though all our systems have agents and services enabled correctly. SNMP devices are atrocious to get to populate and forget monitoring... You have to have a degree in Theoretical Physics near to find the OID's and a dedicated systems analyst to research them and keep them updated.
Dashboard has disappeared and can't get it to return, let alone ever work. The entire interface is clunky and looks like it was written when XP was in it's prime. WMI Scans are pointless as you can't do anything with the results of those found devices. Small to Medium business would be better off with Spiceworks IMHO.
Antwoord van de leverancier
van SysAid Technologies op 1-10-2017
Thank you for your honest feedback.
We understand that life is not always perfect, but we want to have open communication with our customers to keep improving.
Sometimes, our CEO jumps on welcome calls with clients, and personally introduces herself. You happened to be on such a call.
To answer your issues:
Mobile apps - We¿ve been working on new apps for the past few months and are currently releasing them to the App Stores. The iPhone app is available and adopted to iOS 11, and a new Android app is currently being uploaded.
Agents and asset management - We¿re working on a better user experience to deploy and manage agents and are constantly introducing updates.
Product interface - We just released a new user experience for end users in our Self-Service Portal and are currently upgrading the admin user interface. Take a look at the new Self-Service Portal, to view the new UI we¿re releasing.
Your account manager will contact you tomorrow to make sure your issues are addressed