Wie gebruikt SysAid?
SysAid helpt organisaties in alle sectoren, van het MKB tot Fortune 500-bedrijven. Van de basis- tot ondernemingseditie, er is zeker een editie die bij de grootte van jouw bedrijf past.
Wat is SysAid?
De helpdesk van SysAid biedt één plaats en dashboard om al je IT-ondersteuning te beheren. Je vindt alle benodigdheden die je nodig hebt op één plaats, waaronder een krachtige tool voor ticketbeheer, IT-activabeheer, selfserviceportal en meer. Implementeer vandaag nog eenvoudig en snel je aanpasbare helpdesk vanuit de cloud of downloadbare on-premise-software. SysAid heeft meer dan 15 jaar ervaring, en heeft wereldwijd al meer dan 100k admins geholpen. Download nu een gratis proefversie of neem contact op om te zien wat SysAid voor jou kan betekenen.
SysAid - Details
SysAid Technologies
http://www.sysaid.com/
Opgericht in 2002
SysAid - prijsoverzicht
Prijsmodellen bekijkenSysAid heeft een gratis versie en biedt een gratis proefperiode.
Gratis versie
Ja
Gratis proef
SysAid - implementatie en ondersteuning
Ondersteuning
- 24/7 (contact met medewerker)
- Kantooruren
- Online
Implementatie
- Cloud, SaaS, Web
- Geïnstalleerd - Windows
- Mobiel - iOS native
- Mobiel - Android native
Training
- Persoonlijk
- Live online
- Webinars
- Documentatie
Functies van SysAid
Helpdesk software
- Aanpasbare branding
- Beheer van IT-assets
- Beheer van Service Level Agreements (SLA's)
- Callcenterbeheer
- Communicatie via meerdere kanalen
- Documenten opslaan
- E-mailintegratie
- Geautomatiseerde routing
- Integratie van sociale media
- Interactie bijhouden
- Kennisbankbeheer
- Macro's/reacties via sjablonen
- Netwerkcontrole
- Rapportage en analyse
- Realtime chatten
- Ticketbeheer
- Toegang en controle op afstand
- Waarschuwingen / Escalatie
- Workflowconfiguratie
- Zelfserviceportal
IT-asset management software
- Auditbeheer
- Compliance bijhouden
- Configuratiebeheer
- Contract- en licentiebeheer
- Inkoopbeheer
- Kosten bijhouden
- Leveranciersbeheer
- Onderhoudsbeheer
- Voorraadbeheer
- Vorderingenbeheer
ITSM-software
- Assets volgen
- Beschikbaarheidsbeheer
- Configuratiebeheer
- Contract- en licentiebeheer
- Incidentenbeheer
- Probleembeheer
- Projectbeheer
- Veranderingsbeheer
- Versie- en implementatiebeheer
- Zelfserviceportal
Servicedesk software
- Afstandsbediening
- Beheer van IT-assets
- CMDB
- Incidentenbeheer
- Inkoopbeheer
- Kennisbank
- Mobiele toegang
- SLA-beheer
- Veranderingsbeheer
- Zelfserviceportal
SysAid alternatieven
Meer alternatieven voor SysAid
Reviews van SysAid
Lees alle reviewsTotaalscore
Gemiddelde score
Thomas B.
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Totaalscore5 /5
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Gebruiksgemak5 /5
-
Functies en functionaliteit5 /5
-
Klantenondersteuning5 /5
-
Waar voor je geld5 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 19-6-2019
"SysAid - Simple Solution, Big Outcome"
Opmerkingen: The Team are friendly and understood our needs (Once we had defined these). Overall the process has been quite simple, it's simply getting your head around using new software/solutions.
Pluspunten:
I love the fact that SysAid is not a boring 'Out of the Box' 'This is what you get' experience.
SysAid is tailored to your needs during the implementation process, from colour schemes, to custom data fields, to process automation.
Minpunten: I dislike the fact that I had to learn 'very basic' HTML to implement notifications. This wasn't a great hinderance, but definitely something I disliked.
- Bron van de reviewer
- Beoordeeld op 19-6-2019
Eric F.
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Totaalscore5 /5
-
Gebruiksgemak5 /5
-
Functies en functionaliteit5 /5
-
Klantenondersteuning5 /5
-
Waar voor je geld5 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 17-6-2020
"All essencials in one service desk"
Opmerkingen:
IT issues such as internet/ server down, softwares not working, new hiring / off board processes, approvals trough dynamic workflows usage.
The most we like that is automated and no more manual work needed anymore which saves us a lot of time to focus on tasks with higher priority and urgency.
Pluspunten: No need for multiple tools and softwares anymore as SysAid has all essencials in one service desk. Easy to use and friendly. Lots of 3rd parties integrations available, such as Teamviewer, Office365, Sap and much more.
Minpunten: I like everything as is completely customizable and automated, maybe like less that the integration with softwares like Sap required a special coding and configuration but fully understand as it was based on our needs which is amazing to have the option to customize according to our requirements and needs. There are tons of softwares that dont offer this and only what it comes by default , out of the box.
- Bron van de reviewer
- Beoordeeld op 17-6-2020
Lunzayiladio M.
-
Totaalscore5 /5
-
Gebruiksgemak5 /5
-
Functies en functionaliteit5 /5
-
Klantenondersteuning5 /5
-
Waar voor je geld5 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 22-10-2020
"Best Helpdesk Ever"
Opmerkingen: I work whit this platform onPremise, for a years, and I find verry suitable for our organization
Pluspunten: Clean, fast, flat, elegible, support works fine and fast
Minpunten: Some limitations on customize somes reports
- Bron van de reviewer
- Beoordeeld op 22-10-2020
Rafael V.
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Totaalscore1 /5
-
Gebruiksgemak3 /5
-
Functies en functionaliteit3 /5
-
Klantenondersteuning1 /5
-
Waar voor je geld3 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 12-7-2017
"Not so great customer service."
Opmerkingen: A help desk solution in which none was being used by the companies I worked in.
Pluspunten: The program is cheap. Somewhat easy to setup. Not cluttered like other software I've used in the past.
Minpunten: I've used this software for over 7 years. Almost every complaint that everyone else has about this software, I've made myself and the #1 complaint is that the company is based in Israel and they are hard to understand / get a hold of / and don't fully understand the real problems until the issue is explained a few times. I've installed purchased and installed this software in 3 different companies, and the experience was always the same. I then did work for them for a short amount of time. I wanted to bring to them the outside experience being a customer, and all the complaints I kept getting from U.S. customers, and even from other countries. I truly wanted to make this company better. But instead, they started to hire even further away, Romania, will the same comprehension issues. Now that they only 1 rep left for the U.S. and after that, I doubt they will ever hire again in the U.S. because of how different we think about customer service and how expensive we are. So they took one step forward by hiring the first U.S. rep and then myself, to them go two steps backwards by letting me go and hiring in another country for support. Yes, I did work there and am a former employee, now a customer again. But I was a customer before that, and nothing has changed before I started working there, and nothing will after I am gone. So please do not delete this review and publish for all to see as I wanted nothing for this company to succeed and instead I was shown the door.
- Bron van de reviewer
- Beoordeeld op 12-7-2017
Sanjay C.
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Totaalscore5 /5
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Gebruiksgemak5 /5
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Functies en functionaliteit5 /5
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Klantenondersteuning5 /5
-
Waar voor je geld5 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 3-9-2020
"SysAid Review by Sanja Campbell of Jamaica Stock Exchange"
Opmerkingen: Overall it has been great. Our admins have greater visibility of the tickets submitted. our end users love the product as well.
Pluspunten:
tracking of tickets and issues are simple.
centralized hub. I can send messages and update my tickets from one location
I like the live chat feature as well
the auto notifications make my life easier as well
Minpunten: I cant think of an element i do not like.
- Bron van de reviewer
- Beoordeeld op 3-9-2020
