--- description: Ontdek de plus- en minpunten van SysAid en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SysAid - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/30008/help-desk/software) > [SysAid](/software/107225/sysaid) # SysAid Canonical: https://www.capterra.nl/software/107225/sysaid Pagina: 1 / 22\ Volgende: [Volgende pagina](https://www.capterra.nl/software/107225/sysaid?page=2) > Beheer eenvoudig al je helpdeskactiviteiten met een bewezen IT-oplossing. Je vindt alle benodigdheden in één dashboard. > > Oordeel: score van **4.5/5** door 523 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt SysAid? SysAid helpt organisaties in alle sectoren, van het MKB tot Fortune 500-bedrijven. Van de basis- tot ondernemingseditie, er is zeker een editie die bij de grootte van jouw bedrijf past. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 523 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: SysAid - **Locatie**: Toronto, Canada - **Opgericht**: 2002 ## Commerciële context - **Beginprijs**: US$ 89,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Chromebook (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Bulgaars, Catalaans, Chinees, Deens, Duits, Engels, Estisch, Fins, Frans, Grieks, Hebreeuws, Hindi, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Kroatisch, Lets, Litouws, Nederlands, Noors, Oekraïens, Oezbeeks, Pools, Portugees, Roemeens, Russisch, Servisch, Sloveens, Slowaaks, Spaans, Thai, Turks, Urdu, Zweeds - **Beschikbare landen**: Albanië, Andorra, Belarus, België, Bosnië en Herzegovina, Bulgarije, Canada, Cyprus, Denemarken, Duitsland, Estland, Faeröer, Finland, Frankrijk, Gibraltar, Griekenland, Groenland, Guernsey, Hongarije, IJsland en 33 meer ## Functies - Activiteitendashboard - Alerts/Escalation - Assets volgen - Auditbeheer - Automatisering van bedrijfsprocessen - Barcode/Ticket Scanning - Beheer van Service Level Agreements (SLA's) - Capaciteitsbeheer - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Compliance bijhouden - Compliancebeheer - Configuratiebeheer - Controle en beheer op afstand - Controle van goedkeuringsbeheer - Dashboard - Gebeurtenislogboeken - Gebruikersbeheer - Gegevens importeren en exporteren - IT-assets bijhouden - IT-reporting - Incidentenbeheer - Kennisbankbeheer - Kennisbeheer - Klantendatabase - Klantenondersteuning - Op rollen gebaseerde toestemmingen - Opdrachtenbeheer - Patchbeheer - Prestatie bewaken - Rapportage en analyse - Real-Time Monitoring - Realtime chatten - Releasebeheer - Samenwerkingstools - Slepen en neerzetten - Taakbeheer - Third-Party Integrations - Ticketbeheer - Toegang en controle op afstand - Toegangsopties/machtigingen - Uptimerapportage - Voor meerdere talen - Voorraadbeheer - Waarschuwingen/Meldingen - Workflow Automation - Workflowconfiguratie - Zelfserviceportal - Zoeken in gehele tekst ... en 20 meer functies ## Integraties (27 in totaal) - Asana - Azure Portal - CAS - CLOUD VOD - Dialpad Ai Contact Center - GPS Fleet Tracking Software - Harvest - Hopem Property Management Software - Jotform - Lansweeper - Microsoft Entra ID - Microsoft Power BI - Microsoft Project Server Subscription Edition - Microsoft Teams - New Relic ... en 12 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [ITSM-software](https://www.capterra.nl/directory/30676/itsm/software) - [Servicedesk software](https://www.capterra.nl/directory/31027/service-desk/software) - [Issue tracking software](https://www.capterra.nl/directory/30675/issue-tracking/software) - [Knowledge management tools](https://www.capterra.nl/directory/30094/knowledge-management/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3487 reviews) 2. [Freshservice](https://www.capterra.nl/software/132997/freshservice) — 4.6/5 (803 reviews) 3. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Zoho Desk](https://www.capterra.nl/software/169505/zoho-desk) — 4.5/5 (2216 reviews) 5. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4094 reviews) ## Reviews ### "Great helpdesk/ITSM package." — 5.0/5 > **Jeffrey** | *21 november 2024* | Groothandel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The way AI is actually helpful for myself on the helpdesk side but also for the end user with a problem and it is not just another marketing thing, and the marketplace with really useful add-ons and integrations like Zapier. > > **Minpunten**: Setting up, but that is a problem you have with all new tools. > > Great help getting started and als with the support team after implenentation, they truly helped me in getting started. They truly listen to their customers for when they bring up new things like intune support for asset management. ----- ### "Efficient IT Management with Some Room for Improvement" — 5.0/5 > **Luigi** | *5 september 2024* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: SysAid's user-friendly interface and real-time chat feature make it easy to manage IT support tasks and provide immediate assistance to users. > > **Minpunten**: The self-service portal could use a design update, and the change management process is not as intuitive as it could be. > > Overall, SysAid has been a great ITSM solution for our organization, simplifying support processes and improving user satisfaction, though there are some areas for improvement. ----- ### "Simple and intuitive, I get along well with it." — 5.0/5 > **Spyros** | *2 juli 2025* | Schoolleiding | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: We've been using the ITAM variant in our field for years. There's a nice dashboard where you can see how many tickets are still open, how much time is left and the team's performance. If someone is already working on a ticket, you can see it at the top which is quite helpful. The knowledge base is also quite helpful, but it's rather difficult to find specific instructions there. > > **Minpunten**: Unfortunately, the program is often only as good as its users, which means you have to get to grips with SysAid in particular in order to be able to use all features of the program. > > Reliable way to report requirements and problems, processing according to priorities. Surely benefits from implementation in the respective field. ----- ### "Cloud and Spaces Migration is Not Complete" — 3.0/5 > **Patrick** | *5 november 2025* | Medische apparatuur | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Very robust system with many tools and abilities baked in. Very Versatile. SysAid is working with third party tools for integration opportunities with many, many pieces of software and other environments. > > **Minpunten**: The move from Classic to Spaces UI has been ongoing for years now, seems to have been abandoned at some point and left in an unfinished state. Spaces is half-baked with tons of issues and seems like it's been stuck halfway through its development for years now. Their documentation explaining everything about SysAid and how to use every component was great.....5-7 years ago. For the environment these days it's a coin flip if the documentation is on point or not. > > I like the on-prem system and the classic UI, it was great. This new Cloud environment and Spaces UI feels like an abandoned project that the leadership team just has not been able to call a failure and rollback yet. Either finish it or nix it. Sitting in this halfway point is counterproductive and a clear failure. ----- ### "A Reliable and Feature-Rich IT Service Management Solution" — 5.0/5 > **Toluwalope** | *9 juli 2026* | Bankwezen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: What I like most about SysAid is the ticket management and automation features. They make it easier to manage incidents, improve response times, and cut down on manual tasks. I also like the reporting feature because it provides useful insights into our support performance and helps us track how the team is doing. > > **Minpunten**: The main area I think SysAid can improve on is the user interface. Although the platform has a lot of useful features, navigating some sections isn't always straightforward. Making the navigation simpler and improving the report creation process would make the overall user experience much better. > > Overall, our experience with SysAid has been positive. The platform has helped us improve the way we manage IT support by streamlining ticket management, automating routine tasks, and providing useful reporting for monitoring performance. While there are areas that could be improved, such as the user interface and navigation, it has been a reliable solution that supports our day-to-day service desk operations. ----- Pagina: 1 / 22\ Volgende: [Volgende pagina](https://www.capterra.nl/software/107225/sysaid?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/107225/sysaid) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens