Helpt Nederlandse bedrijven al 15 jaar
bij het vinden van de juiste software
Wat is SysAid?
De helpdesk van SysAid biedt één plaats en dashboard om al je IT-ondersteuning te beheren. Je vindt alle benodigdheden die je nodig hebt op één plaats, waaronder een krachtige tool voor ticketbeheer, IT-activabeheer, selfserviceportal en meer. Implementeer vandaag nog eenvoudig en snel je aanpasbare helpdesk vanuit de cloud of downloadbare on-premise-software. SysAid heeft meer dan 15 jaar ervaring, en heeft wereldwijd al meer dan 100k admins geholpen. Download nu een gratis proefversie of neem contact op om te zien wat SysAid voor jou kan betekenen.
Wie gebruikt SysAid?
SysAid helpt organisaties in alle sectoren, van het MKB tot Fortune 500-bedrijven. Van de basis- tot ondernemingseditie, er is zeker een editie die bij de grootte van jouw bedrijf past.
Waar kan SysAid worden geïmplementeerd?
Over de leverancier
- SysAid Technologies
- Gevestigd in Airport City, Israël
- Opgericht in 2002
Ondersteuning voor SysAid
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten
Beschikbaar in deze landen
Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra en nog 205 andere
prijzen van SysAid
Beginprijs:
- Ja, heeft een gratis proefversie
- Geen gratis versie
SysAid heeft geen gratis versie maar biedt wel een gratis proefperiode.
Prijsmodellen vraag een gratis proefversie aanOver de leverancier
- SysAid Technologies
- Gevestigd in Airport City, Israël
- Opgericht in 2002
Ondersteuning voor SysAid
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten
Beschikbaar in deze landen
Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra en nog 205 andere
Video's en afbeeldingen van SysAid






Functies van SysAid
Reviews over SysAid

We can track resolved incidents and help customers solve them quickly
Opmerkingen: The central hub for reporting problems and requesting help with information technology. With this application, corporate leaders may see how their IT department is performing as a whole. It also helps customers effectively report issues and request services.
Pluspunten:
Sysaid's incident and request management is excellent; the service is responsive and helpful around the clock, and any issues we encounter are quickly resolved. The ease of use for both our IT staff and our end customers. It offers every feature and capability expected of an IT service management system.
Minpunten:
Reports and the dashboard's interface might use some work, as could the overall presentation. The implementation may be fine-tuned to match the new designs, and new features might be added to the reports and dashboards.
Great ITSM platform with great capabilities
Opmerkingen: SysAid is the answer to the issue of manual customer management. We utilize it for contract and renewal management, automated responses to customer support questions, and onboarding of new services.
Pluspunten:
The platform's pre-built functionality is excellent for handling support tickets, and it's highly customizable to fit any organization's specific requirements. Having the option to make your own folders and processes is quite useful.
Minpunten:
There are so many settings and options to configure in this program that we often find ourselves lost. There can be post-update issues on occasion. Since I only have 5 administrators and the bare minimum license, I can't generate nearly enough reports.
Behind the times.
Opmerkingen: A haphazard ticket system that sometimes works better then nothing at all.
Pluspunten:
I like that you can make quick keys for EU's to access Web-Portal. I like the customization of tickets, assets and EU portals (once you can figure them out). I love the Language Configuration Text file you can use to make it totally your own. LDAP integration is a total dream come true.
Minpunten:
Customer service is HORRID! To the point of complaints have to go to CEO of SysAid and had to have HER get on the phone with us. Mobile apps for Android and Now iOS are broken or severely limited functionality and VERY outdated compared to other ITSM's apps. RDS never works correctly. Assets have never fully populated, even though all our systems have agents and services enabled correctly. SNMP devices are atrocious to get to populate and forget monitoring... You have to have a degree in Theoretical Physics near to find the OID's and a dedicated systems analyst to research them and keep them updated. Dashboard has disappeared and can't get it to return, let alone ever work. The entire interface is clunky and looks like it was written when XP was in it's prime. WMI Scans are pointless as you can't do anything with the results of those found devices. Small to Medium business would be better off with Spiceworks IMHO.
Reactie SysAid Technologies
6 jaar geleden
Thank you for your honest feedback. We understand that life is not always perfect, but we want to have open communication with our customers to keep improving. Sometimes, our CEO jumps on welcome calls with clients, and personally introduces herself. You happened to be on such a call. To answer your issues: Mobile apps - We¿ve been working on new apps for the past few months and are currently releasing them to the App Stores. The iPhone app is available and adopted to iOS 11, and a new Android app is currently being uploaded. Agents and asset management - We¿re working on a better user experience to deploy and manage agents and are constantly introducing updates. Product interface - We just released a new user experience for end users in our Self-Service Portal and are currently upgrading the admin user interface. Take a look at the new Self-Service Portal, to view the new UI we¿re releasing. Your account manager will contact you tomorrow to make sure your issues are addressed
Sysaid ITSM
Opmerkingen: Excellent from start to finish during implementation.
Pluspunten:
It's very easy to setup and getting up and running was quick. The support from Sysaid and the tech enablement sessions were outstanding.
Minpunten:
Nothing stands out. We found everything so good.
Overwogen alternatieven: Freshservice en HaloPSA
Redenen om voor SysAid te kiezen: We needed more features and better support.
Overgestapt van: Spiceworks
Redenen om over te stappen op SysAid: Better value for money for the features packaged.

Robust and affordable IT management tool
Opmerkingen: We also use it for tracking changes, keeping an inventory of our assets, and generating reports. We are now better able to track and manage our assets, as well as identify the type and version of software running on each machine.
Pluspunten:
The IT business processes in our company are monitored, measured, and supported by end-users thanks to Sysaid. We needed a solution that provided constant, seamless connectivity across all of our devices.
Minpunten:
It seems like they are halfway done implementing a whole new, cutting-edge UI design, judging by the current state of the user interface. The layout and aesthetic of the many pages varies. The product makes use of three or four distinct styles.