Wie gebruikt SysAid?
SysAid helpt organisaties in alle sectoren, van het MKB tot Fortune 500-bedrijven. Van de basis- tot ondernemingseditie, er is zeker een editie die bij de grootte van jouw bedrijf past.
Wat is SysAid?
De helpdesk van SysAid biedt één plaats en dashboard om al je IT-ondersteuning te beheren. Je vindt alle benodigdheden die je nodig hebt op één plaats, waaronder een krachtige tool voor ticketbeheer, IT-activabeheer, selfserviceportal en meer. Implementeer vandaag nog eenvoudig en snel je aanpasbare helpdesk vanuit de cloud of downloadbare on-premise-software. SysAid heeft meer dan 15 jaar ervaring, en heeft wereldwijd al meer dan 100k admins geholpen. Download nu een gratis proefversie of neem contact op om te zien wat SysAid voor jou kan betekenen.
SysAid - Details
SysAid Technologies
http://www.sysaid.com/
Opgericht in 2002
SysAid - prijsoverzicht
Prijsmodellen bekijkenSysAid heeft een gratis versie en biedt een gratis proefperiode.
Gratis versie
Ja
Gratis proef
SysAid - implementatie en ondersteuning
Ondersteuning
- 24/7 (contact met medewerker)
- Kantooruren
- Online
Implementatie
- Cloud, SaaS, Web
- Geïnstalleerd - Windows
- Mobiel - iOS native
- Mobiel - Android native
Training
- Persoonlijk
- Live online
- Webinars
- Documentatie
Functies van SysAid
Helpdesk software
- Aanpasbare branding
- Beheer van IT-assets
- Beheer van Service Level Agreements (SLA's)
- Callcenterbeheer
- Communicatie via meerdere kanalen
- Documenten opslaan
- E-mailintegratie
- Geautomatiseerde routing
- Integratie van sociale media
- Interactie bijhouden
- Kennisbankbeheer
- Macro's/reacties via sjablonen
- Netwerkcontrole
- Rapportage en analyse
- Realtime chatten
- Ticketbeheer
- Toegang en controle op afstand
- Waarschuwingen / Escalatie
- Workflowconfiguratie
- Zelfserviceportal
IT-asset management software
- Auditbeheer
- Compliance bijhouden
- Configuratiebeheer
- Contract- en licentiebeheer
- Inkoopbeheer
- Kosten bijhouden
- Leveranciersbeheer
- Onderhoudsbeheer
- Voorraadbeheer
- Vorderingenbeheer
ITSM-software
- Assets volgen
- Beschikbaarheidsbeheer
- Configuratiebeheer
- Contract- en licentiebeheer
- Incidentenbeheer
- Probleembeheer
- Projectbeheer
- Veranderingsbeheer
- Versie- en implementatiebeheer
- Zelfserviceportal
Servicedesk software
- Afstandsbediening
- Beheer van IT-assets
- CMDB
- Incidentenbeheer
- Inkoopbeheer
- Kennisbank
- Mobiele toegang
- SLA-beheer
- Veranderingsbeheer
- Zelfserviceportal
SysAid alternatieven
Meer alternatieven voor SysAid
Reviews van SysAid
Lees alle reviewsTotaalscore
Gemiddelde score
Thomas B.
-
Totaalscore5 /5
-
Gebruiksgemak5 /5
-
Functies en functionaliteit5 /5
-
Klantenondersteuning5 /5
-
Waar voor je geld5 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 19-6-2019
"SysAid - Simple Solution, Big Outcome"
Opmerkingen: The Team are friendly and understood our needs (Once we had defined these). Overall the process has been quite simple, it's simply getting your head around using new software/solutions.
Pluspunten:
I love the fact that SysAid is not a boring 'Out of the Box' 'This is what you get' experience.
SysAid is tailored to your needs during the implementation process, from colour schemes, to custom data fields, to process automation.
Minpunten: I dislike the fact that I had to learn 'very basic' HTML to implement notifications. This wasn't a great hinderance, but definitely something I disliked.
- Bron van de reviewer
- Beoordeeld op 19-6-2019
Tim H.
-
Totaalscore5 /5
-
Gebruiksgemak4 /5
-
Functies en functionaliteit5 /5
-
Klantenondersteuning5 /5
-
Waar voor je geld5 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 20-1-2021
"Not the bigest name but a full featured surprisingly good solution"
Opmerkingen: I have nothing negative to say about them. Our account manager has been excellent. As far as I can remember, we have had no outages during the last 2 years. If you are looking for an ITSM solution, at least give them a try, you might be pleasantly surprised.
Pluspunten: Due to the help offered by Sysaid, it was easy to get the solution configured to our needs. If needed, we could have given them our requirements and they would have configured it for us. I like to learn a solution by doing the config myself, so just relied on them to point me in the right direction as and when needed. I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent. On the surface it looks quite simple but when you dig into the admin settings, it has a lot of powerful features that make it very customizable.
Minpunten: Rendering email in the ticket was clumsy but has improved recently. It is perfectly useable but others do it better.
- Bron van de reviewer
- Beoordeeld op 20-1-2021
Jae N.
-
Totaalscore3 /5
-
Gebruiksgemak2 /5
-
Functies en functionaliteit3 /5
-
Klantenondersteuning1 /5
-
Waar voor je geld2 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 25-9-2017
"Behind the times."
Opmerkingen: A haphazard ticket system that sometimes works better then nothing at all.
Pluspunten: I like that you can make quick keys for EU's to access Web-Portal. I like the customization of tickets, assets and EU portals (once you can figure them out). I love the Language Configuration Text file you can use to make it totally your own. LDAP integration is a total dream come true.
Minpunten:
Customer service is HORRID! To the point of complaints have to go to CEO of SysAid and had to have HER get on the phone with us. Mobile apps for Android and Now iOS are broken or severely limited functionality and VERY outdated compared to other ITSM's apps. RDS never works correctly. Assets have never fully populated, even though all our systems have agents and services enabled correctly. SNMP devices are atrocious to get to populate and forget monitoring... You have to have a degree in Theoretical Physics near to find the OID's and a dedicated systems analyst to research them and keep them updated.
Dashboard has disappeared and can't get it to return, let alone ever work. The entire interface is clunky and looks like it was written when XP was in it's prime. WMI Scans are pointless as you can't do anything with the results of those found devices. Small to Medium business would be better off with Spiceworks IMHO.
Antwoord van de leverancier
van SysAid Technologies op 1-10-2017
Thank you for your honest feedback.
We understand that life is not always perfect, but we want to have open communication with our customers to keep improving.
Sometimes, our CEO jumps on welcome calls with clients, and personally introduces herself. You happened to be on such a call.
To answer your issues:
Mobile apps - We¿ve been working on new apps for the past few months and are currently releasing them to the App Stores. The iPhone app is available and adopted to iOS 11, and a new Android app is currently being uploaded.
Agents and asset management - We¿re working on a better user experience to deploy and manage agents and are constantly introducing updates.
Product interface - We just released a new user experience for end users in our Self-Service Portal and are currently upgrading the admin user interface. Take a look at the new Self-Service Portal, to view the new UI we¿re releasing.
Your account manager will contact you tomorrow to make sure your issues are addressed
- Bron van de reviewer
- Beoordeeld op 25-9-2017
Charles K.
-
Totaalscore5 /5
-
Gebruiksgemak5 /5
-
Functies en functionaliteit3 /5
-
Klantenondersteuning5 /5
-
Waar voor je geld5 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 6-12-2020
"The Impact of SysAid"
Opmerkingen: My overall experience on SysAid has been awesome, however, there are some challenges been faced during usage. If one is not technically sound, it will be difficult to manage as an Administrator without the consent of the professional support, but however, there is a user-guide to help.
Pluspunten: The features I like most about the software is the Advanced reporting, It helps to give detailed reports about your ticketing system as a whole,location-wise, computer assets, service been used mostly etc. It also gives room to have full control as desired.
Minpunten: The Features that should be improved is unable to filter the customized field which is the most the critical feature that is important. For instance, when an additional feature is created manually separate from the original features, it is difficult to filter. for the implementation to take place, it will fee for a professional support as it is concluded as a project.
- Bron van de reviewer
- Beoordeeld op 6-12-2020
Eric F.
-
Totaalscore5 /5
-
Gebruiksgemak5 /5
-
Functies en functionaliteit5 /5
-
Klantenondersteuning5 /5
-
Waar voor je geld5 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 17-6-2020
"All essencials in one service desk"
Opmerkingen:
IT issues such as internet/ server down, softwares not working, new hiring / off board processes, approvals trough dynamic workflows usage.
The most we like that is automated and no more manual work needed anymore which saves us a lot of time to focus on tasks with higher priority and urgency.
Pluspunten: No need for multiple tools and softwares anymore as SysAid has all essencials in one service desk. Easy to use and friendly. Lots of 3rd parties integrations available, such as Teamviewer, Office365, Sap and much more.
Minpunten: I like everything as is completely customizable and automated, maybe like less that the integration with softwares like Sap required a special coding and configuration but fully understand as it was based on our needs which is amazing to have the option to customize according to our requirements and needs. There are tons of softwares that dont offer this and only what it comes by default , out of the box.
- Bron van de reviewer
- Beoordeeld op 17-6-2020
